I started calling Pottery Barn Kids about the order I placed on August 18, 2024, on August 19, 2024, I saw the message at 8:17 and started calling the first call I was informed that their systems were down, this lasted for 3 hours and 13 minutes. After the 5th try the call was answered by customer service (Mr. Shacar).
Order Number: [protected]
Order Date: August 18, 2024
Customer Service, Policy, and Planning is an area that focuses on how rules are made and how they impact the work of professionals in the field. and planning for the best practices for implementing strategies that better fit the customers' needs. My Pottery Barn Kids Order Confirmation #[protected] At the end of my message it was stated that the two backpacks would not be delivered until December 2024. My Grandgirls start school next Monday and the Backpack is the most important item. The Backpacks were ordered in 3 pieces both. They were sending the rest of the pieces except the most important part which is the backpack to carry their notebooks etc. I wanted to cancel this order and replace it again with items they claim are available for shipping. I was told the order could not be canceled because it had already shipped. While speaking with a so-called supervisor I was looking at the activity of the shipment and what she was saying was not true I got angry with her and called her a liar. That she was incompetent and that she be reported to the CEO for her lack of customer service skills. Our girl's backpack was ordered from Pottery Barn Kids every year for over four years.
Denise Peele
Claimed loss: My grandchildren don't have backpacks for their first day of school.
Desired outcome: I need my replacement order taken and shipped before for the end of next week
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You’ve certainly made it clear that Pottery Barn Kids dropped the ball on this one. Promising delivery after school starts and then refusing to cancel the order? That’s not the kind of service a loyal customer deserves. Hopefully, they realize they can’t keep customers with that kind of treatment. Sounds like it’s time for them to reevaluate how they handle orders and customer concerns.