Prada
Reviews and Complaints

I purchased Prada Sunglasses on 8/14/2017 at Prada store in Las Vegas on my trip. After only using it for two weeks nose piece on Prada Sunglasses broke. I paid more than $500 on Prada Sunglasses. I dropped off Prada sunglasses at Ala Moana Prada store in early September. It has been four months but still my sunglasses has not been repaired. I went to Prada ala moana store several times to ask when the repair will be done. The Manager at the Prada said she will check on it and get back to me. But she never did. So I went back to store again and the manager said she does not know when the repair will be done. This is terrible service and poor product by luxury line. I want my money back or new pair of sunglasses right away.

Hi I bought the PRADA sunglasses in May 2016. However the prada logo on the glass started fading within two months. I approached the store, and they said that the product was defective and they would replace it. However they took six months to find the same pair, and gave it to me in May 17. However, again the logo started fading and the store declared this too defective. Its been three months now and they are not able to find the same pair (which is not defective). Could you please resolve the issue at the earliest.

Thank you

I bought a pair of laced up flat leather shoes a few months ago at Woodbury outlet mall in New York . I wore it once and some leather near the toe pealed off. I ignored it thinking maybe I was responsible. Then the next two times the same thing happened on the same left shoe. Now after 3 wears, it is not wearable.

I would like my shoe replaced or 330 dollars paid to me .

Sonali Rastogi

[protected]@morphogenesis.org

Good day,

On 6th of November 2017 I received my jacket from a dry cleaning company and they informed me that the dark leather parts coloured the white fabric of the jacket.
Dry cleaning company: Karlskrona Tvätten. Address: Hantverkargatan 14, Karlskrona, Sweden. Tel. [protected].
Receipt No. 4610 (photo attached).
Dry cleaning company followed exact instructions marked on the Prada jacket label, but the leather parts left dark stains on the white fabric of the jacket. The jacket cannot be worn any further. This indicates the quality problem with the product.

Desirable resolution: Obviously, it would be unnecessary to exchange this product, as the same problem will occur to others as well.
I would like to receive a discount coupon for purchase of another product which is equivalent to the cost of the damaged jacket.

Jacket: Prada Art. 280759.

With regards,
Natalia.
[protected]@yahoo.com

Hi l,
I wore my Pravda shoes for the first time and they have left black marks on my socks. Although my socks do not cost anything as much as the shoes, I do not appreciated them leaving marks.
We pay a lot of money towards pradanproducts and this is a disappointment.

I am not going to be wearing these again anytime soon! Either I get another replacement or you compensate me in some form.

What is going to be done?

Dear all
I bought a prada wallet from Prada store that located in Chicago OHare outlet mall on 01/11/17, tge waller description is [protected] DX FABRIC WALLET and what happened that after two months its borderline leather came out and it looked very poor and recently the zipper leather camed out as well. Actually iam shocked as i know that prada is a high end brand and its leather is real not fake! So how come that the leather came out that way. Actually it is not my first purchase from prada and it is my favorite brand but i am really unsatisfaied from my last purchase and i stocked this wallet because i cant wear it that way it lokms like a fake one.

Appreciate your feed back, my email is [protected]@hotmail.com

I was very dissapointed by Prada shoes that i purchased last Oktober 19, 2016 at Berlin, Germany. It was brand new, i wore it the next day, like for 9 hours.. suddenly the sole of the right one came off and there is nothing i can do since i have to catch my flight back to Indonesia. Sadly Prada store in Indonesia cannot provide me to repair the shoes since i dont have the receipt. The receipt was no longer with me because of the tax refund purpose. I already handed all the receipts to tax refund company. I hope prada could reach me at [protected]@live.com and help me settle all this. Prada is my favorite brand of all time. I really really dissapointed.

Dear prada team. Am a great of prada sunglass and I managed to buy one in 2016 Feb from Germany. Being so expensive sunglass I rarely used it, might have used max 20 - 25 days. But today when I tool the same to wear, the coating started to peel off from the glass. Am sad and dint expect this from a band like prada.kindly support.
[protected]@gmail.com

Dear Sir,

I purchased an iphone case (pics attached ) on 7th July 2017 from the Prada store at Paris Airport. In less than 2 months the condition of the case is really bad. Due to constant use it is expected however not so soon. It looks a year old already. The leather has worn out and faded. I shop with Prada all the time and have never had any such issue before. Please help.

I purchased a pair of Prada America cup shoes at a cost of over £350 ukmpounds. These shoes have been well looked after and only worn for special occasions. The last time I wore them I noticed that the soles on both shoes have started to come away from the leather upper part of the shoe and lave left the shoe completely useless ! I find that this is unacceptable from a product that costs so much. I would expect that a brand like prada would use better materials and that these shoes should last a lot longer due to their expense. There is nothing wrong with any other part of the shoe and would like to know weather it's possible to get these re soled by sending them back to prada or whoever manufactures them as I feel that this is a poor manufacturing process with materials that are not up to the purpose that it being used for !

I had purchased Prada Sunglasses from Heathrow Airport London UK two years ago for 230 pounds. Golden frame of the sunglasses has chipped now. Request you to kindly replace the sunglasses. I am afraid I have lost the invoice. Kindly do the needful at the earliest. Photo of sunglasses is attached.

Thanks and Regards

EKTA Punjwani
[protected]@gmail.com

I am an ex staff member of Prada South Africa and I went to the store to visit my friends that are still working there On the 13th September At 12:25,

I was chased out by the current manager Marc Lutley and was told I have to leave the store and I am not welcome there. This is not the first time that I was emotionally attacked by the manager, the other time was by him at my current place of employment.

I am not a thief and I think it is ridiculous that I am being chased out of the store for no reason. I have worked for Prada South Africa for 2 and a half years and this has never happened to any other ex colleague that has worked there before.

This will be taken further if it is not dealt with!

Thank you
Charnelle Van Der Colff

This is my third email trying to find a solution for a bag that I purchased in Hong Kong. I bough a had bag Saffiano Lux, Blue.1BA274, NZVF001600. I made this purchase in Hong Kong the store had to place a order for the bag because it dino't have it on stock, when the bag arrive, your wonderful staff put the bag in a box because it was a gift.
Unfortunately the bag has a couple of issues with the leather.
To resolve the problem, I would appreciate your help to replace the bag for a new one.

Thank for your help

I Bought a pair of shoes from your outlet in oxford last year, I have hardly used them, I would say they are 90% new, I don't have the receipt anymore but possible can trace payment to my credit card if I look deep enough into my statements .

The issue is the back stiching is torn out from
One side, If i pull the string the out, it will open up .

I hope someone will be able to help with fixing it or replacing this late or shoe.

Tks & best regards
Akil khan

I visited a store in Orlando Millenia mall to get a purse on 8/9/2017. The lady there gave us an iPad so that we could register as a customer. She just assumed that we would be Chinese and changed the language settings to Chinese without even asking where we were from or what language we speak. That was very rude and inconsiderate of her to assume all asians would be Chinese.

I have to express my deepest disappointment and regret with your brand and customer service in managing the issues with my handbag. Fyi, I brought to your attention my concern about the state of my handbag through this channel on June 12, 2017.

No doubt you have reviewed my case and subsequently referred this case back to my home country ie Prada Boutique Pavillion In Kuala Lumpur but I did not get the expected professional advise from your company.

The person who spoke to me from Kuala Lumpur HQ was not helpful and the kind of advise i received was not as expected..ie I quote "there is nothing we can do to help" unquote..with reasons i cannot accept.

He did not even examine the condition of my bag but through the pictures I posted for reference had made a call by stating that there was noting your company can do to restore my bag. (Btw..i even offered to bring the bag for examination..but he said no need!)

Frankly, i did not expect this kind of treatment from an international brand like Prada. I personally believe the issue i brought up to your company's attention was serious enough, hence needs a lot of attention from you..especially i have invested a lot of money in this handbag..AND now the bag is useless! and your company cannot do anything about it..

I own several other brands like LV, Dior, Gucci, Chanel..and i do not encounter serious problems with my items, unlike Prada and in fact there were several small and minor defects from these brands but the SAs of these brands used to give me a new item in exchange, with no cost ! eventhough the bag has been used for a while or fixed the defects without cost or even offered to polish my purses with no cost.

I couldn't thank LV and Dior KLCC for their superior customer service which made me continue to purchase items after items from them..and their SAs were excellent and kind.

Well..having said that..with this traumatic experience from Prada Malaysia, honestly I can say that this ends my respect about Prada items. For your information, I hv started to sell my existing Prada handbags that I own because I do not want to go through this same experience. Likewise, the defect handbag will see its state in a rubbish bin as i do not wish to pass it to anyone due to its ugly state. If you ask me now..will I buy another Prada item again..the answer is NO!

I will stay with brands which take a good care of their customers

Regards

I have just collected my new Prada sunglasses which are ok, but I was so disappointed in the case ! Its made of this cheap plastic ! not what you expect when paying your prices ! I'm not sure how the cheap case is going to protect my sunglasses, will defo think twice about purchasing anymore glasses. I've just also purchased a pair of Versace glasses and the case they use is 100 times better.

Re: prada bag {article; va0973, art descp; oomo (viaggio), mat descp; saffiono travel, col; baltino} was sent for repair for more than 6 months

on 24 nov 2015, i bought the above mention bag (attach reciept) at paris. Unfortuanately the mention prada bag start having defect within the warranty period, both side leather panel’s shoulding cracked, and one of the stich at the shoulder panel came off, and the bag was send to our prada outlet in singapore on 24 jan 2017, to have the defect retify and repair (attach reciept spg 0100112).

23 feb 2017, i was inform the bag are retify and repaired and ready for collection, when i start to check my bag of the mention defect and repair area, it was not done properly, and new defects was found at both side of the ceathek piping strecth marks and it was so clearly that can be seen, and i was so disappointed about your prada quality check, how can this happen to such as well know prada boutique outlet, so i rejected to accept and ask to get my memtion bag repair again ( attach reciept spg 0093086).

23 april 2017, i was inform again the bag are retify and repair and ready for collection, so i went down to check the bag before i accept, i was once again very extreme disappointed, the repair of the stretch mark area, the color was so bloody done up, how to accept it! it look like a fake prada bag! i rejected again and want them repair back to the original condition. (attach reciept spg 0093446)

my bag was sent down just to repair the panel, s shouldering crack and one of the stict at the shoulder panel came off at the initial repair, i didn’t use or had it with me during the repair period, and new defect was found and can’t get it repair back to the original state? look at the photo of the bag the defect area! (attach photo)

after the three attemp and duration more than 6 months, my mention bag still not retify and repair, i was wondering, a famous branded prada product, have should a low standard and unacceptable after sales service, the mention bag was send to repair three times and yet the three time, the bag come back with the same or more defects, where are the q.C. Control? and make me don’t have a bag to carry around. I want an explanation and compesation from your good prada boutique.

Estimados Señores me contacto con ustedes debido a que en el mes de Enero compré en una de sus tiendas en St. Barths un asa especial de cartera. mande mi queja formal a client.service.[protected]@prada.com y no he recibido respuesta.

Lamentablemente a pesar del poco uso se han abierto ya dos de las argollitas que unen los eslabones y he tenido en un caso que poner una argolla dorada y en otra un clavito, pero todas las partes se están soltando.

Necesito pedirles el cambio de la pieza total por una nueva ya que fue muy costosa para no poder usarla.

Me pueden contactar a este mail. También al teléfono en PERU: 51 1 [protected]

Espero su pronta respuesta.

Muchas gracias.
Saludos,

Verónica Valderrama

I bought some sunglasses for my husband over 2 years ago. I have gone to multiple stores to ask about warranty and have had no luck getting the issue resolved . I was told to contact Prada directly, as the problem about the lenses is a manufacturer problem. The lenses started peeling. They are polarized and we're great at first until my husband noticed that they started peeling. It seems they have a coat that started coming off.