Prada
Reviews and Complaints

Dear Madam, Sir,

I bought 1 Prada eyeglasses and 1 Prada sunglasses a year and a half ago. Eyeglasses's paint was ripped of and sunglasses bridge was shaking. Therefore I took them back to where I bought :your distributor or point of sale NSA Optik (http://www.nsaoptik.com.tr) in Turkey on 30.06.2018. Mr. Akın the responsible person told that these would be covered form warranty as these are not customer faults and products were still in the warranty period. On the otherhand he said he needed to send these to Italy as Prada might give new ones instead of repairing. So I gave all the documents such as invoices, warranty papers and the glasses to them. He told me to call back in 45 days and gave me a "repair record" which I am attaching. This is the only document I had. Yesterday I learnt that NSA Optik was closed with all of her branches. As in your mutual responsibility I am pretty sure that you will not leave me without my glasses and as a big and responsible brand you will find my eyeglasses in Italy and send them back to me as repaired or changed. I kindly ask for your out most support.

My husband and I have had several pairs of Prada sunglasses over the years but unfortunately the last 3 pairs we have bought have been very poor quality. I have 2 pairs of the sp5 56m and both pairs have lost the screw which holds the lenses in place, I had to pay £25 to get my last ones repaired and now I'm going to have to send my other pair away which I feel is not acceptable with something that is supposed to be a high end luxury product. I can forward a picture but the screws are too short for the glasses.
My husbands glasses around the edges the coating is peeling which again I can forward photographs.
I look forward to your response.
Regards
Michelle

I bought a prada handbag in singapore late 2016. I hardly used the handbag much and the leather started wrinkling and the inner lining tore. I only use the handbag on occasions and all the stuff put in are very delicate stuff. Nothing to rough for the inner lining to tear. I went to the prada store and gave it to be checked. I gave it on 10.6.2018. They checked the bag and they told me the reason for the damage was because the bag came in contact with water and this damage could be just because of a few drops of water as well. I was never told when I bought the bag that not even a drop of water should touch the bag. Singapore has equatorial weather and it rains all the time. So its highly unlikely for working women like me that I could never encounter the rain. I asked for a replacement since the instructions were not made clear and if this was the instruction I would have never ever bought the handbag. The customer service liaison had absolutely no empathy for the situation and refused to be of any help. He said that parada is not responsible is anyway. If the products are so sensitive to water I think they should pull out all products. They are just scamming the people of singapore by selling their products here.

Dear Sir,

I bought your Men's Sun Glasses from Hong Kong Airport Before 2 weeks for 300usd. Now the skin on the Glass surfaces is getting pilled off. It seems a plastic layer was quoted on the surface of the glasses and is coming out of it from inside and outer surface of the glass.

I never hoped that your brand of product is so cheaply made. Really ashamed and bad experience with your product.

Hello. My wife bought a prada bag in your harrods concession on 24.02.2018. It was a "summer bag" for her and she kept it in its packaging before using it for the first time in may. After using it a few times she was horrified to notice that the central internal section of the bag had collapsed. Not only that but some of the the writing on the prada logo had rubbed off. The overall effect of these two faults is to make the nag look cheap as if it was a copy bought in a market or from a beach vendor. We took the bag to the vendor on june 27 and was advised that this was "normal for a soft bag" and that we should leave it at the concession and they would send it back to italy for a report. This was not acceptable to us so we left with the bag and with the complaint(s) not dealt with. My wife was so upset that she called the harrods concession and spoke to jonas who said the same, that we should take the bag back to them and they would send it back to the factory. I then decided to call the main prada store in old bond street in london. I spoke to the manageress and she told me that "prada employees were not trained to see manufacturing faults. After I explained the situation she was very upset to hear the story. She told me that she would call to the manager of the harrods concession and make sure that"they called us back immediately that day". Well, now it is tuesday pm - some three days later - and still we have not received a response. Yesterday, we sent a written complaint to prada, via their website - but no response. The way we have been treated by prada is totally unacceptable and has left a very bad taste. We do not wish to have any more dealings with prada. We want, as is out statutory right, a complete refund in relation to a bag which is clearly" not fit for the purpose"

Paul levine. [protected], [protected]@gmail.com

I purchases a pair of Prada sunglasses SPS52G a few years ago from my opticians and I have noticed that the film is starting to come away from the lens around the edges. I paid around £180 for these glasses and they have been well looked after, replacing them in the Prada sunglass box provided so they are undamaged/unscratched, apart from the film peeling. Happy to send a picture if this helps along with details of my opticians.

Thanks.

Having purchased a pair of your sunglasses on 15/10/2015 for the price of £179.00 from sunglasses hut uk.
I now find these glasses no longer fit for use as the lenses are mottled and fading.
I do not feel this should be happening as the glasses are only used in the summer months.
I would expect if you have paid for a good pIr of sunglasses they would last longer than they have.
I await your prompt response.

Mrs Shirley Coleman

Beyond disappointed of the Prada quality! My husband is so fund of Prada especially their shoes as they're the most comfortable yet stylish & that makes it so easy for me knowing where & what to get him & will be happy with my shopping. However, one of the pair not long bought where falling a part! (see attached photos) p. s all our Prada products are from Prada stores in London & aishti department store in Beirut

Kind of a cross between a loafer and sneaker...leaker...maybe snofer? Anyway. Don't buy this shoe. The exterior heal portion of this shoe is black and made of some very thin, semi- rigid plastic material that is not suited for a shoe. Simply put, it cracks easily and has a white material under it that pokes out of the cracks and looks like a cotton plant. It's like a down pillow that sheds feathers or an old cranky man that's all cracked and wrinkled - which I'm rapidly approaching. The crappy thing is I love this shoe but that one part makes it suck.

Of course this happened because I didn't use a shoe horn one time...but should a "sneaker" as listed on there site need a shoe horn?

Disappointed Prada customer.

Hi, I purchased the above bag from the Prada boutique in Galeries Lafayette Woman RTW on 12 November 2013 and was attended by Mr[removed]. I was told that Prada do not have any card for certification of their bags. I was told by Mr [removed] to keep the receipt and that was all.
(1) Please confirm if it is true that Prada do not issue any cards for bag certification.
(2) If there is a card, I would like to have one issued to me immediately.

Staff name: Mr[removed] ([protected]@prada.com)
Boutique: Galeries Lafayette Woman RTW, 40, Boulevard Haussmann, 75009 Paris
Receipt No: [removed]
Product: BN1844 Argilla Saffiano Lux Leather Large Tote Bag
Quantity: 1 unit

Hello there

I disappointed that the original case for my SPR041 sunglasses always break. Over the years I replace my sunglasses only with your band and type love them. But the case never last and they best fit to avoid further damage

may I ask for a new one ?As I cant find a reasonable case ? Please see attached damaged from my last purchase just under a year ago something like that

my email address is [protected]@mpf-enterprise.com

Hi
I bought a jacket some time ago, which I loved and still do. It's a rain coat but unfortunately the material got bubbly and so I stopped wearing it. I had followed the care instructions exactly. I brought it to the tailors to see if anything could be done but unfortunately not. I again recently brought it to tailor to see if through the advances in technology anything could be done now but again nothing. However, they did say it was cause by the lining shrinking more than the coat, which should not have happened, that it was a fault and that I should write to you. See attached photos. I would appreciate your feedback on this. Thanks. Carrie [protected]@gmail.com

I have always been a keen Prada fan.

Bought my third pair of Prada sunglasses about year and a half ago, and the rubber/plastic substance on the frame started to peel? I was shocked to say the least.
It is now to the extend that I will rather wear "cheaper" no name brand sunglasses that will actually look better.

Really disappointed in the Prada brand, this purely from a quality perspective...

hello there,

prada
I'm here to let you know about, the fraudulent happened with us.
We purchased your prada sunglasses from normal stores in jodhpur named mahesh vatwani . they sold that prada sunglasses in 12000/- inr means 194$ something. but it is fake, hence the logo of prada is fake on that sunglasses.
please help us by sorting out this problem.
I'm sending you the copy of bill, and picture of glasses.

thank you
ahesh hrimali

My husband bought me a purse from Prada for our first wedding anniversary in 2015. After several months I noticed I could not close the purse if it had money inside the zip pocket. A rather unusual limitation to a purse so I used a coin purse separately. I then noticed the leather wearing significantly which wasn't in line with how it was used. I keep my purse inside a draw bag in my handbag to keep it clean. After 3 years it is now in a very sad state. It looks tatty and old and sadly not something that was worth the £500 paid for it. This was such a disappointment. My previous Marc Jacobs purse was a fraction of the cost and still looked just as new after 4 years.

Under the sale of goods act I am entitled to a form of exchange within 6 years.

Hi I brought a pair of boots back in October 5 months ago in Bicester Village I have only worn then 5 times and one of the prada signs has fallen off when I was out I am so shocked and annoyed that this has happened what can I do about this as I spent a lot of money to buy these and do not exspect something so expensive to just fall off this easy and this early on ! . Please can you let me know how I can resolve this problem as I am not able to wear them no more this is disgusting!

Thank you

Hello there I bought a jacket from Prada Bicester couple months ago and it was completely fine. I've worn twice.
I took it to the dry cleans for the very first time and the buckle has turned bronze would you be able to tell me why and has it happened to this style of jacket before? Just wanted to know if it is manufacture problem or my dry cleans. It is scratched up and turned bronze also it feels rough the zip.
Please get back to me.
Many thanks,
Kaymen x

I purchased a Prada Handbag on 1/5/2017 at Prada store in London. After few months using the bag, one of its studs which holds the bag's handle came out. I went to a Prada store and they fixed it there really quickly. Few months later, the stud came out again and I took the bag, once again to a Prada Store. This was on November 2017, less than a year after the bag's purchase. I have other Prada's bag and I never had a problem with them. However, with this one it is a different story... In less than a year after its acquisition, I had two problems! To make things worse, since I dropped off the bag at Prada's store in Calgary, I had no news about it. I sent already 3 messages requesting info about the repair but no info on the date they are going to give the bag back. It is a very expensive product (I paid £ 1, 290.00) and the quality seems to be not good at all or at least not as good as Prada's products use to be. I would like to receive back the money I paid or a credit to spend in a Prada store with another bag.

My Husband has purchased a bag on December 31, 2017 and paid via PayPal. PayPal has notified him that the amount has been sent to Prada US. The Prada US FAQ section says that he should get an email within 24 hours upon ordering. It has been 4 days and we heard nothing from them since.We also tried calling the published Toll Free number (+[protected])but nobody is picking up.Kindly let us know what is happening.What is causing the delay.

I bought a bottle of Prada perfume online. I had it in my handbag and only used it twice and the lid came of by itself and emptied the whole bottle in my bag...wich now the bag is also ruined. I am very disappointed in this product as you would think it would have a better lid. For eg... ( screw on lid ). I paid $120 for the perfume $230 for the handbag and now cannot use either. Unsatisfied customer.