Prestige Auction Galleries
Reviews and Complaints

Great company to deal with and amazin quality jewelry! I was lookin for a special piece for my wife's birthday and I stumbled upon Prestige Auction Galleries. They have a wide selection of jewelry that is sure to impress. The staff was really helpful and friendly, and they made the whole process easy and stress-free. The quality of the jewelry is top-notch and the prices are reasonable. I found the perfect necklace for my wife and she absolutely loved it. I would highly recommend Prestige Auction Galleries for anyone in search of beautiful jewelry.

I've been buyin' from Prestige Auction Galleries for years now and I gotta say, I'm always blown away by their stuff and how they treat their customers. It's so easy to make a purchase and I always score some amazing deals on fancy jewelry. They're a real honest and upfront company. I can't recommend 'em enough!

Similar story to the other complaints here...Saw ring on auction site, it came with a detailed appraisal from a GIA gemologist,...a few years later I took the ring to be reappraised for insurance and the center stone was not as described. My Jeweler said that stone was several grades below the stone described on the appraisal that came with the ring.

I called Prestige and they said that the appraisal is an estimate? Really?

Do not buy from these people...

I won a pair of coral, diamond, and gold earrings from Prestige Auction House. I sent the earrings back and got a credit of $*** from Arlan C at Prestige Auctions on Sept 2, 2021. They said it would show in my account, but it doesn't. I have breast cancer and it's not going well. I tried contacting Prestige many times, but they keep saying there's no credit in my account. That's not true, they owe me $***. I would take a credit if I have to, but I really want a check. What they're doing is stealing and it's not right. Please help me.

I bought lots of jewelry pieces from Prestige Auctions. When I got some of my purchases and took them to two different jewelers for appraisals, it turned out that the jewelry's value was way lower than the "Appraised" value I was given before buying from Prestige. The gems were filled with glass filler, and most of it wasn't even mentioned. Prestige Auction willingly sold jewelry that they knew wasn't the same as what was listed in the Appraisals. When I asked for a refund, they first said "no". But when I mentioned that I worked for a law firm, they said I would get a refund minus a 20% restocking fee, which is totally not okay because the seller broke the contract by committing fraud and misrepresenting their products.

I just bought a bracelet from Prestige auction galleries for a confidential amount. They claimed it was worth a significant sum. However, upon verification by a legitimate appraisal company, it turned out the bracelet's value was much less, and the initial appraisal was fraudulent. I noticed they're recycling the same appraisal for various items and selling identical bracelets across different auction platforms. When I reached out to them, they insisted on a no-return policy, which is legally questionable since fraud is a crime and businesses must display their bond information online.

I won an auction on Prestige Auction Galleries and discovered later that they used the same appraisal for multiple auctions. I purchased lot *** on 8/16 and realized that the appraisal certificate was not unique but was used for other sold and new lots as well. I contacted Prestige to seek clarification because I didn't want to pay for a lot without a unique appraisal. The jewelry I bought were earrings with natural stones, which can vary in value. The appraisal became worthless, and I felt deceived because I bid on a product that couldn't be verified. If they had mentioned in the auction description or pictures that the appraisal certificate was for display only, I would have adjusted my bids accordingly. They offered to cancel the purchase but wanted to charge me a 20% restocking fee. I objected, explaining that the goods I thought I was bidding on were not as represented. In response, they threatened to dispute my non-payment on liveauctioneers.com.

In June , I signed up and got the green light to bid on a fancy sapphire and diamond ring with a one-of-a-kind appraisal certificate on Prestige Auctions' website. I went ahead and placed my highest bid, eagerly waiting for the auction to wrap up. But then, I stumbled upon something fishy. I decided to take a peek at some of Prestige's other auctions, only to discover that they were offering the exact same ring with the exact same certificate. And get this, it wasn't just one auction, but a bunch of them! They were shamelessly listing the same item over and over again. I decided to do a little digging on the ComplaintsBoard.com site, and wouldn't you know it, I found others complaining about this too. People were griping about high-priced jewelry with supposedly unique certificates, yet there were multiple listings for the same thing. I wasted no time in shooting Prestige a message, asking them to cancel my bid. But guess what? No response. So, I tried again, explaining my reasons for wanting to cancel, but still no response from these folks. Instead, what I got was a flood of emails demanding immediate payment. No way am I shelling out $2500 to this company for an item without a legit appraisal certificate. I counted at least ten separate auctions featuring this supposedly "unique" item with a supposedly "unique" certificate. Because of Prestige Auctions' dispute over this transaction, now every auction house sees me as a deadbeat who doesn't pay up, and it's tarnished my reputation. All I'm asking is for Prestige to drop the dispute so I can get back to bidding in other auctions (just not theirs).

Refusal to refund a certain amount (20% restock fee) for a questionable investment? I could afford it initially, but COVID-19 has since devastated my business, income, and life. On October 18, I won a lot at an auction and realized the total was higher than expected. I contacted them and was allowed to make payments through PayPal. I made a partial payment, but then my husband fell ill with serious lung infections, preventing him from working. I lost my jobs in March and we have four children to care for. Despite informing the auction house of my inability to pay, they only offered to hold the jewelry. By November, I could no longer justify the expense and asked for a refund. The owner insulted me and insisted on a restocking fee for an item they still possessed. They wanted to charge me a fee that included state taxes and other charges, not just for the item. I find this unethical, especially after receiving 27 email reminders about my overdue payment in 45 days. My explanations in our email exchanges were ignored. While I usually respect their policies, the current situation, which has stripped me of my income through no fault of my own, makes their stance seem unjust. They're threatening legal action if I complain, despite the fact they will resell the item and profit from it again.