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Last week, I went to buy eye drops at the branch located at 1 Margaret Street, Sydney, New South Wales 2000. When I checked the prices, it said $10.49, but when I went to pay, it was $12.49, which I paid on the spot. I raised the issue with the cashier, who at first didn't believe me and behaved in a hostile manner towards me. I went to the shelf, took a picture of the product with the price tag and showed it to her. He called someone else and made me pay the $10.49 again. I told him that I was paying twice and that what he had to do was refund my money. He told me he was giving me my money back, which was not true. I showed the same proof of the double payment to the first person I saw, and he still didn't believe me. I went to another person, and he did admit that I had paid twice. Supposedly, they processed the refund, but after a week, I still have not received my refund, and I ended up paying for the product twice. This is not only bad service, but also false advertising to the consumer, which is criminalized in Australia. I will therefore be reporting this behavior to the CCC. My name is Angelica Rojas, and my phone number is (61) [protected].
Desired outcome: Refund, apologize, and take action with the staff
