Priceline.com
Reviews and Complaints

Booked car 5/6 for 4 days in Tampa with Priceline. Car company (Routes) overcharge, basically forced me to buy their insurance & would not honor Pricelines insurance rate, and when I called Priceline they gave me no help, no place to file complaint, no satisfaction at all. Never use Priceline.

Routes Rental car company demanded a copy of my Insurance Coverage Declarations page on arrival. Saturday so couldn't get co or agent. Overcharged for being forced to buy car co. ins, Priceline said $65 but car co would not honor that so paid $99.99 plus tax. Could not prepay for gas. No shuttle service early in the morning so had to drop car off at airport (despite shuttle service advertised) and charge an additional $50 for that (was going to be $100, they gave me a "break"). Had a functioning SunPass, but told if I used it was $15 everytime I went through a toll. "Better not use toll roads" was their solution. Charged $500 deposit that is supposed to be refunded when car returned. We'll see. Never again with this company!

Booked a flight on March 16 on price line.com. Trip# [protected].

Subsequent family emergency necessitates a change in schedule.

Called priceline on 5/12/23 to reschedule. Spoke to Rochelle. She confirmed my flight carrier EVA allows changes for a $50 fee plus any ticket price difference but does not allow cancelations. She found an alternative flight for me and on found the same one on their site. Then she tells me shes getting an error on her system and put me on hold while she contacted the manual reservation dept. After returning she informs the ticket will be $1000 more. After I complained she tried again and the ticket was $600 more and she suggested I call back another day. I quized her on the "system error" if it will be a problem when I call back and she says its a common problem.

I requested talking to a supervisor. I got Robert he said he could adjust the price but when he checked no flights available even though I can easily find the exact same flight on the priceline website on multiple days. He suggested I call back that their inventory changes.

I called back the next day and spoke to anthony same run around. He suggested I call the issuing Airlines (EVA). Called EVA and they can't change it because I purchased through price line.

Called again on the 15th. Spoke to Maria.bno availaibilty no mater what days I pick. Again I can find availability on there site. I ask to speak to a supervisor again. Spoke to Ivan. He explained that the pricline ticket prices are not available to me since I'm changing my schedule. No tickets available. After pressing him he found tickets for $2000 more.

I am in the military and my command told me I was unable to attend that hotel I informed them of this, I was told that my booking for a hotel I never stayed at would be refunded and never was they lied to me and proceeded to avoid the fact they messed up and take responsibility for there mistakes. Talked to the manager who proceeded to say, “it’s not in the notes”
Although we were on a recorded line. This happened on 2023/05/12.

The whole idea behind Priceline and similar sites is to provide a quality experience at a discounted rate. Somehow the good deals offered on your site have been reduced to mainly hotels with sanitation, pest control and other undesirable conditions. It would seem that you need a secret shopper program. I am through using your service for hotels and rental cars. Every experience is negative. Your service for flights is the only one that remains somewhat satisfactory. I highly suggest a secret shopper or other client investigation program.

Requested auto rental through Priceline at Fort Lauderdale Airport to be picked up on March 25th. Car was through Alamo and was supposed to cost $25 a day and rented for 10 days. I also was paying for insurance which was around $130. Alamo gave me notice of an addition deposit due to paying with a debit card. It was to be paid back when car was returned on April 4th. I was charged $45 a day which came to $450 + $130 for insurance and total charged was $820. I also noticed I was charged over $200 taxes! So where is my refund and why would I be charged over $200 in taxes. You going to tell me that taxes are 50%

I was told by priceline customer service that (when I contacted and complained) that I would be contacted with a resolution in 10 days...that was 20 days ago. Do I have to contact a lawyer? I don't like lawyers and would rather not. I just would rather be paid back what is owed me.

The hotel was filthy, accommodations were in a dilapidated state and just nothing at all as advertised on the site. I took several photos and can prove that I deserve to be relocated or reimbursed for the inconvenience and extremely uncomfortable situation I was forced to endure. The photos below are of the NORTH MIAMI BEACH GARDENS INN AND SUITES, which look nothing like the photos the website advertise. The rooms were filthy at best.

My family wanted a Disney Vacation. I found a hotel close that we could afford. I booked 4 rooms for 4 nights. My grown children were unable to take that many days off work and I needed to cancel the 4 rooms for the last night. Priceline gave me the run around 3 times saying they could not get a hold of the hotel to change the reservation. I called the hotel, a pleasant lady answered but was unable to help since this was booked through a third party. I called Priceline again to let them know the hotel answered immediately for me. Priceline asked for the number I had called and placed me on hold to call the number I gave him, came back and said the hotel did not answer. SO, I called the hotel and put all 3 of us on a conference call. Priceline would not speak to the lady on the phone. I was told that Priceline is only allowed to call the number they have on file! Priceline just had told me the hotel wouldnt answer! Priceline never tried calling. I have spoken to 3 Priceline representatives. I have spoken with 1 Priceline supervisor. I am currently waiting for a call from a Priceline Manager to resolve this issue. I will continue to go up the ladder of Priceline until it is resolved.

My name is [edited]. I called your reservation office to use a flight credit for a future trip. I found the flight I needed on the airline's website and spoke to your Travel agent. There was a balance due of $82.00 for the remainder of the cost of the trip. Your agent placed me on hold for about 10 minutes in intervals and returned to notify me that the Airlines (United) had raised the flight cost to $127.00 and that I would have to pay that amount. Since your agent had already taken my information and credit card and was processing the ticket, it's not fair for the customer to presume that additional cost while on hold for the agent to complete the ticket order.

I understand your company is considered a "travel agency" and has no control over the prices for the Airlines. However, the agent returning and placing me on hold for at least three different intervals should not cost me additional charges.

I booked a trip Las Vegas through Price Line on January 25, 2023. The trip included hotel and flight for two people. On January 26th I wanted to add an additional person but was not allowed to. Therefore, I had to cancel the itinerary and rebook to include 3 people instead of two. Price line sent me an email stating that I had a double booking shortly after that. I immediately went into my account to cancel the original booking. The hotel portion was removed. However the flight was not. Mind you: this all transpired within a 48 hour period and my original booking clearly stated that I had until midnight on February 20th, 2023 to cancel the entire booking without penalty. It was cancelled within days. The charge for the flight still remains on my account with Affirm. Even after months of disputing the charges and submitting clear evidence that the charges to my account are fraudulent. Now Affirm is reporting the Price Line charge as delinquent which no doubt will affect my credit rating. I am not paying for services that I did not receive. I will never, ever use Price Lines service or Affirm as the lender again. Worst customer service.

I made reservation with Radisson jfk hotel through Priceline but when I came to hotel they did not have any reservation. I called Priceline and waited in call for 2 hours and they were not able to fix it.. I am making this complaint from lobby with no place to sleep at 1 am now. If Priceline doesn’t know how to run a company they should quit. Changing my credit card and not giving me room is crap… Take some action and shut down their business for gods sake

4/23/2023 I made reservation for future rental car. for 7days, with thrifty car rental at SDF airport, we are driving our car and do not need a rental Now My husband vetoed plan, I had to cancel Rental, I asked for refund next day as I prepaid for full amount $435 is owed to me as I am not renting your car.

I canceled and was told you keep all money paid even when I do not rent your car. I will contact a attorney.

I book a hotel room (La Quinta by Wyndham) online through Priceline, based on the description of the hotel given by Priceline. My trip was planned from 4/13/2023 through 4/16/2023 to Virginia Beach, Va. Since my booking and travel to my destination, Priceline has changed the description I know of 3 times. My description stated the hotel was "Ocean Front". It did not mention there was a $15.00 a day parking charge to stay at the facility until after I booked the hotel and received confirmation of my booking from the hotel. This was listed at the very end of the confirmation. After calling Priceline to register my displeasure, I was sent to 2 different representatives that could not help me or even care about my situation. Someone ask me to send them the listing I used to book the hotel. Since it has changed 3 times, it is virtually impossible to comply with their request. I never would have booked this hotel if I had known it was truly not ocean front. When I checked in and mentioned the ocean front situation the clerk stated "you booked through Priceline. I don't know why they do that. They know we are not ocean front." This lead me to believe it had happened to others. As mentioned above, the hotel listing by Priceline has changed several times. There was mine stating it was ocean front. The next time I looked at the listing, after I arrived in Virginia Beach the listing then stated it was 750 feet to be beach. The last time I looked it mentioned the hotel was 964 feet to the beach. At no point did it even mention the charge for parking. You have to review every line and section to find the parking charge, which is listed several paragraphs down under hotel policies. At NO POINT in the future will I ever use Priceline or any of its affiliates. I do plan on informing everyone I know personally and on social media about my experience with Priceline and highly recommended no one use their services. I will do my best to leave as many negative reviews on Priceline as I can in the future. This has been written by Robbie Lamb; email, [protected]@yahoo.com.; phone, [protected].

I purchased a room in Rome Italy non changeable and cancellation booking [protected] and realized I had made a mistake on the date that was my fault . I called your chat line Friday April 7th and spoke with one of your customer service reprentives that said she may be able to help me. She said she called the hotel and they said that they had no problems changing the date and that she was to call them back for the confirmation number on Monday April 10th and she would send me the number. I never received a call or email from anyone so I called and talked to another woman customer service rep and said she sees that the hotel had approved the change and she would call me back again I received no response from anyone. On April 11 I went on your chat line for the third time and spoke with a Mark Joseph and he transferred me over to an Eric Paul. Eric Paul check and said that he could see that the hotel approved the change from May 12 to the 13th. I asked him if he could confirm we would have a room for the 13th he said he could not. I asked him for a printout of what he saw, and he said he couldn’t do that. Then he put me on hold and came back and said that the hotel was booked for the 13th and that they could not do the change. I asked him why the other representative lied to me and never got back with me to say that they made a mistake, he had no response. I asked to speak to a supervisor not only was I lied by two of your customer service representatives, but also no one had the curtesy to even call me back so I could get another room. Mr. Paul transferred me over to a supervisor by the name of Blue not sure if that is her real name, I told her my story and she read back some of the chat I had with the woman I spoke with on May 7th when she told me she had contacted the hotel and they approved the change. Ms. Blue said that Priceline never talks to the hotel direct you have middle company handle that. She said that there was nothing she could do for me. Now I was lied to by 3 customer service representatives and Ms. Blue said she would check with the hotel to see if the hotel would cancel the reservation and she would let me know, it is now April 13th and I have received no response from her or anyone else in you company. Now my friend and i have no room for May 13th I asked Ms. Blue is this the way you handle customer complaints by lying to your customers , she did even say that they were wrong for doing that. If you do not believe me maybe you can get a copy of my chat with employees I know that’s how companies do quality control. I just received your request in my e-mail on my experience with choosing Priceline. My E-mail is [protected]@yahoo.com if you could respond to me ASAP I have used Priceline before and never had an issue, if there is anything you can do to help me, I would greatly appreciate it.

Sharon Cummings

Ref: Trip # [protected]

After bad experience with your customer service and resolution team regarding my recent airline ticket purchase, I hope I am reaching out to the right place who can help me to resolve this issue. Recently I have purchased multi destination ticket and before proceeding to payment, it showed that I will be getting 2 checked baggage but when I reached out to Virgin and Emirates, they both confirmed that I will be getting only 1 checked baggage so I contacted Priceline customer service and opened a case (case # [protected]) on May 6th and I was told that the resolution team will get in touch with me once they come up with a solution. I received an email on April 8th to get in in touch Priceline for the resolution but I was told by Priceline customer service that I will be getting only 1 checked baggage and even the Priceline supervisor I talked with agreed based on the screenshot I took before proceeding to payment, I should be getting 2 checked baggage but only the resolution department can make that change. So please help me with this issue. I am also including the screenshots for the baggage information for your review as well as I took a screenshot today with the same travel dates and same flight.Thank you!

Our original flight we purchased 6/22/22 was Liberia to Miami AA1338

3/17/23 - 12:57pm - 5:55pm and Miami to Grand Rapids AA3839 7:30-10:41pm

We began to get emails saying our flight was changed. We received several of these emails. After some time we decided to call priceline to see what was going on and what our options were. The woman had trouble understanding me and wanted to make changes though I just wanted information as we had plenty of time. On February 14th after receiving more emails and seeing that our original flight was available I called Priceline as we were traveling with friends and wanted to use the same transportation to airport. I believe I got the same person as the first time I called and she continued to put me on hold and after much waiting said she would need to call me back. When the phone rang it did not connect and she left a message saying "this is Resoni if I can be of any more assistance give me a call (laugh in background) I decided that I did not want to deal with her again so did not call back figuring she did not do anything. Days later I didn't feel comfortable with things and decided to confirm with American Airlines. We were told that our flight had been cancelled. We were shocked and she said it was no longer available. After much time and effort she booked us a flight the day before. We wondered what would have happened if we had just arrived at the airport in Costa Rica and had no flight. We continued to get emails from Priceline stating our flight was on for 3/17/23. We are very dissatisfied with the person with Priceline and we lost a day of vacation with friends and paid $300 for hotel in Miami on top of the airfare and insurance we bought. We would like to get reimbursed for this. We will not do further business with Priceline if we are not satisfied with the outcome.

I booked a hotel through Priceline.com in Paris. My credit card was charged by Priceline and I received the emails confirming my reservations from [protected]@travel.priceline.com.

Due to an unforeseen train strike in Germany I was unable to make the trip. I called the hotel 48 hours prior and was told I needed to speak to the company who made the reservation. Priceline directed me to Agoda.com, their sister company. This company told me they couldn't do anything but send an email and ask for a refund. After waiting a few days for a response, I contacted Agoda again and was told the hotel said No, it wasn't their policy.

Priceline's robot app, agent web chat, customer service representative and the supervisor have all said, they can't do anything about this as they cannot 'open the reservation' and I need to talk to Agoda with most terminating the conversation then and there.

Agoda tells me that this is Priceline's reservation and they would need to deal with it.

I booked with priceline.com and when I went to the property the owner did not show and I was left outside for an hour waiting. Finally I left and I was forced to pay for another hotel room which I totally could not afford..and I have been up all night trying to book one and get settled. I have important meetings today and I'm gonna be very tired and not on the ball. I'm very dissatisfied and it's my hopes that priceline will compensate me for the troubles I've had.

In February 23 of 2023, we made a bundle reservation for car, hotel, and flight to Albquerque, New Mexico on MAY 3-7. 2023. We received and paid for bundle. The flight and car seem to be good. The Hotel - Econo Lodge sent an email saying they could not accomodate us. I called Priceline and they booked us at Stay Care by Best Western for MARCH 3 - 7. Obviously this was incorrect and I told them so. before the March date. The hotel Stay Care was closing and could not have us for the date requested. Every time we call to have this corrected we are sent to the "relocation team". They "escalate the situation." They say they will have an answer in 3-5 business days. This "escalation has now been goiing on for 5 WEEKS. We have been calling once or twice a week and the "relocation team" cannot do anything but tell us to wait again and again.

We have no special requests and would accept any hotel in Albuquerque for May 4-7. We have a written itinerary from Priceline for correct dates which give Econo Lodge has correct hotel. Apon calling Hotel they do NOT have a reservation for us.

My name is Benjamin Veale. [protected]) ([protected]@gmail.com)

Last year I needed to change a flight and the end result was a travel credit for me and my family to be used by March 19th, 2023. The trip #[protected] is the trip connected.

In December I talked to an agent about using my flight credits for a trip to Puerto Rico leaving in June. They said I couldn’t.

I called back in January with the intention of purchasing tickets using those flight credits. The representative told me I actually could have used them for the trip leaving in June which really frustrated me. She also told me that I could use the credits for a different flight post March 19th as long as I purchased them on March 19th or sooner. I asked her to verify that info with a supervisor. She verified it and affirmed that it was ok. I changed my flight intentions due to this information.

Multiple times I called between Jan and mar 19th and affirmed the date I needed to purchase tickets by and was told mar 19th. On March 19th I again called to purchase tickets with those credits and then was told that I couldn’t do that. They escalated my case yo a supervisor who then escalated it yo a manager and said I’d hear back within 2 hours. I didn’t hear back.

The next day I called and talked to a rep who escalated it to a supervisor who escalated it “to a manager who will call you back within 24 hours”. That also hasn’t happened.

March 21st I called again and talked yo a representative who sent me yo a supervisor who wouldn’t respond to me and then after I called them on it, they hung up on me. I called again and went from rep to manager who said “I’m escalating this to a manager who will call you back in 3-5 business days”. This also hasn’t happened.

In the end it feels like no one will ever listen to the original audio from january and affirm it was representative error that has now cost me a lot of money.

I booked a business trip with Priceline. Now I'm trying to complete my travel expense report and need the hotel and airfare charges itemized for reimbursement. I've been told that the bundling price Priceline shows cannot be itemized.

That makes zero sense and will force me to choose another vender next time. Since, I do the expense reports for my office, I'll have to warn the staff against booking with Priceline.