Priceline.com
Reviews and Complaints

I booked a dbl bed room at Hawthorne of Wyndham in Charleston SC for 3/26/[protected]@3pm to 3/27/[protected]@12 per paperwork. I searched for breakfast, pool, and gym. When arrived, i was told check in was at 4 so i had to wait 30 minutes in car and then the virtual card they sent hotel didnt work. when called customer service she couldnt reach hotel and said she could only call 3 times. there was nothing else she could do. thankfully hotel answered on 3rd time. it took over an hour to check in. after checking in i found pool under construction, gym closed and no breakfast.

Itinerary# [protected]

CHECK-IN: Saturday, March 26, 2022 (03:00 PM)

CHECK-OUT: Sunday, March 27, 2022 (12:00 PM)

HOTEL ADDRESS: 7645 Northwoods Blvd.

North Charleston SC 29406

United States

Top Amenities

Indoor pool Amenity

Swimming Pool

Free Internet Access

Free Breakfast

Free Parking

Fitness center Amenity

Fitness Center

Pets Allowed

Accessible Rooms / Facilities

Non Smoking Rooms / Facilities

My reservation was suppose to be for March 28 to March 30th after seeing the error I called right away to have it fixed and was told we can not change anything and there are no refunds. I was treated with a rude tone and I don’t appreciate. I will never use this app again I will use Expedia or booking.com before ever using them. You or customer service and greedy won’t get you very far.

I had booked a room through Priceline, at the fairfield Hilton Garden Inn. which I have done many times in the past for work, for many incoming VIP's. I booked for myself this time for my sisters wedding. When we arrived at the hotel it was approx. 3:45:4:00 pm. I was told my room was not cleaned, but the desk clerk would call me as soon as it was. We went to get something to eat and took our time. About 5:30 - 6 I went back to the hotel and asked about our room since I never received a call. She said she was sorry and our room was ready now. We were placed in room 134 (I believe) which is on the first floor way in the back. It was very clean and we thought we could rest for a bit since our drive way long to get to Fairfield. Within a few minutes we started hearing a very heavy door slam every few minutes and talking down the hall. After about 10 times we heard the banging of the door slamming shut, I went out to see what we were hearing. They had placed us next to the gest laundry room, administration, and the employee / maid / service techs entrance from the back service area of the hotel. I was very tired so for some reason I thought it might stop. Well it didnt. We were up all night hearing the door slam constantly and them the talking down the hall.

We got hardly any sleep. I went to my sisters wedding exhausted. After I got home I called Priceline and told them of my experience. She asked me if I contacted the hotel and I said no because I made my reservation through them. She said the most she could do was send a 15% off coupon for my dissatisfaction. I asked to speak to a supervisors and she said it was not possible. I asked her if her if a supervisor could call me back, and she said no to call back later. As I said before I have used Priceline many times in the pat for VIP's at work. This was my first experience. If I would have placed a VIP or the CEO to that hotel and they experienced what I did I would be fired.

They claim that they have lowest price guarantee. However a booking I just did today shows on agoda for only $418 versus I paid $478 on Priceline. When reaching through their chat and phone option (and spending over an hour asking them to double check and verify), agents are unable to find that and refuse to price match. What a scam on their lowest price guarantee.

too much construction. Paid 189.00 a night which included the Unorganized $30 breakfast, got to sit outside with birds landing on our table, not just one, flocks. Heated pool was cold as heck. couldn’t get past my foot. Hot tub had stuff floating in it. Nicks Bar was the only plus to this place. Not even a bedspread. No laundry facilities for guest.i booked this through Priceline. They advertised the lowest price. a lie. They advertised heated pool, they lied.

Total spent for 2 days $434.70

Summary of charges

Total Cost: $ 434.70

BILLING NAME: Randall Couey

ROOM PRICE: $ 189.00/night

NUMBER OF

ROOMS: 1 Room(s)

NUMBER OF

NIGHTS: 2 Night(s)

ROOM SUBTOTAL: $ 378.00

TAXES & FEES: $ 56.70

TOTAL COST: $ 434.70

Personality, I want a refund!

I am writing because I booked a flight through priceline on Feb. 17 for Feb.27. I had to cancel as I needed the flight for the 28th. I called priceline to cancel and was informed that I had had to cancel from the airline directly. So I called the airline and cancelled the flight as this is possible within 24 hours of booking. The airline sent me a cancellation number. So, after over a month I contacted Priceline about my refund. They informed me that the airline had to refund it to Priceline who would then refund it to me. So, I called the airline again and they sent me a receipt that it was refunded back to Priceline in the form of payment Priceline sent it to them. With Priceline’s Mastercard. Priceline is still saying that they don’t have it. They keep putting me through to someone else or back on hold to the airline. I have been going through this for about 4 hours. No one can help me and I’m scared that we are now out almost $1200 which we definitely cannot afford. Please help..

I paid the 397.00 and i went to pick up the car rental budget did not Horner the price, i spent 4 hours trying to contact price line after i got in touch with them, the said no refund, i was there to pick up the car, budget did not give me the car. Priceline said no refund… i cant cancel… what the heck, i was there and i wanted the car… i wasted my time, money and i couldn't even talk to someone, only texting… i have called buget since its a 3rd party they can not refund me… what is the game here they are not honnering the price and stealing peoples money.!

I have a credit I am trying to use before it expires . I was told I have a year to use ut and I received an email saying I have until April 28, 2022 , than I was told No I have until March 31, 2022 and finally I was told I have until March , 30 2022 . I have emails with proof of all dates . So I said I don’t care , at this point I just want to utilize my credit of almost 800 dollars . Than I get a rep that says she confirmed and I have until April 28 2022 omg I’m so over them I was on hold for an hour , than called back and have gotten the run around for the last 5 days . I screen shot my calls . I have been robbed basically ut seems because I need to book this flight before I lose it and no one has helped me . No one . I am a single mom of 3 , I am in school full time . Doing my best and can’t seem to get accurate information . I will NEVER us Priceline again .

On Saturday, March 12th I booked a roundtrip trip on Priceline for late September 2022 (9/29-10/3), from Rochester NY to Nantucket MA. I realized the next morning that I needed to return one day earlier (10/2). So, Sunday morning I contacted Priceline via chat and they told me I would have to contact the airline (Jet Blue). I called Jet Blue and was on hold for 90 minutes. I was then told that because one of the legs of the flight involved a local airline I had to speak to someone at Priceline who has the ability to change 'interline' reservations. I was put on hold again for another 90 minutes. The person who eventually came on told me I had to talk to someone at Priceline since Priceline was 'managing the reservation'. I called Priceline back later that day and the person I spoke to said they could help me but not for at least another 24 hours because, since I was still within the 24 hour window since I made the reservation, I wasn't allowed to change a return flight to an earlier date. So, I called back on Tuesday morning. I was on hold multiple times and was first told that there was 'no availability' on flights returning the day before my original return flight. I said I found that hard to believe since I was the first person to book seats on the return flights scheduled for one day later. She said this is what she was told by someone at Jet Blue, but that she couldn't access the flights from her system. While I was on hold for another 20 minutes, I went to the Priceline site myself and in 2 minutes booked a 1-way trip from Nantucket to Rochester on the day I needed to return. When the representative came back on I said I was able to book myself a new return flight and so all I needed was for her to cancel the original return flight and process a refund. She then told me that since it was more than 24 hours since I made the reservation there was nothing they could do, and that I would have to call Jet Blue. I told her I had spoken to someone else at Priceline within 24 hours and that they told me to wait another day or more and then call back. And so, based on that bad advice, and considering the misinformation she had given me about there being 'no availability' and her inability to see return flights when I could see them easily, I told her I expect Priceline to refund the original return ticket. She then kept repeating there was nothing she could do. After complaining about the runaround and terrible customer service, and telling them they just lost a customer permanently, she once again repeated there was nothing she could do. So, I'm still hoping I can get a refund on that original return flight, which is over $300. This was the worst service, from both Priceline and Jet Blue that I have ever seen regarding booking or changing flights. Please help if you can.

Thank you,

Steve

Augusta Ga to Rochester New York, March 15th thru March17th Price trip#[protected]. I arrived @ American [protected]@6Am. the desk clerk told me my name didn't match my ticket and go have sit,I told her i need to try and leave to day my Mother funeral is 16th @10am. she gave a number to call. I call and they was unable to change the name sorry. what about my son oh yeah he can go.my son Darrell Flowers is unable to travel alone. My is Jacqueline Barlet and on the ticket is Jacqueline Flowers. no ID for that name.I stay @ the airport from 6am until 230pm,trying to get help. I ask them to return my 1,471.06 they can't do that either. I never been treated so badly before. I going to contact the news station about this matter I am a senior and i call this a scam.

All I want is to contact someone in regards to being able to respond to reviews about my hotel. I don't think I should have to pay to get that assistance. I am Guest Service Manager at the Hampton Inn of Holland, MI. I just would like to be able to respond to reviews. I try to respond to all reviews for this property good or bad. I do not get that option for reviews through your site. My email is [protected]@suburbaninns.com. I would like to get assistance with this please and thank you

We stayed at the Clarion Inn I44 in Tulsa Oklahoma on 3.5.22. The bed was broken, no hot water in shower, trash in room, door looked like it had been broken into with crow bar, elevator was broken and people were sleeping in their car in parking lot. Spoke with Priceline and was told to contact hotel. Hotel said I could speak to manager on 3.8.22. Called everyday leaving my name and phone number. Finally spoke to manager 1 week later. He would do minimal refund. Called Priceline and they would do nothing. So not impressed.

I looked up hotels in Bisbee, AZ and received an long list of options. At the end of this list was a "pricebreaker" option offering three possible hotels to stay at corresponding with my search request for "hotels IN BISBEE." The offer was I would get a great deal on an overnight price, but Priceline would choose the hotel I would stay at. The three hotels I was given as possibilities were:

Knights Inn

Copper Queen

Bisbee Grand

Of those three, I noticed that both the Copper Queen and Bisbee Grand were in downtown Bisbee so I trusted that the third option (Knights Inn) would likewise be in Bisbee. When setting up transportation and finalizing plans, however, I learned that the Knights Inn is 40 MINUTES AWAY from downtown Bisbee! Why was it even an offered option?

I never would have believed that when asking for a list of hotels in Bisbee, I would have to research the actual locations of your offers. Are you to say that it's MY fault for not trusting your site for offers? Do I actually have to doublecheck that if I'm looking for hotels in Scottsdale, AZ that you could potentially offer hotels in Tucson, AZ? This is blatantly taking advantage of your customer's trust and belief in your search engines and your customer service.

Jet Blue flight 1158 and 1825. March 7th

Did not inform passenger of Covid test requirement, as a result a charge of $250.00 was paid by passenger at airport.

I had a maid try to correct a totally frozen freezer compartment on the refrigerator by instead of lowering the temperature brought it to freezing which destroyed medication and food products. Priceline would not agree to any financial compensation directly to me but instead offered a site unseen 15% future coupon if I agree to it without reading any details. They would not place anybody higher up such as a supervisor on the phone.

Hello,

I had a trip planned through Priceline to go to Spain. I had many different issues with this company. Before we took our trip I noticed one of my flights was canceled. I had to called Priceline to notify them. They had no idea what was going on. I had to keep on insisting that my flight was cancelled. After almost two hours on the phone with them they finally realized that I was right and they had to rebook my flight. that The main issues was on our way back home. When we got to the Madrid airport, Iberia airlines that did not let us get into our flight. They said that we had to call Priceline because they were the ones that booked our flights. I called multiple times and they did not help at all. My boyfriend and I had to pay almost $5,000 for flights back home. We did not used our flights that we had already paid with Priceline. This is ridiculous that all the representative I talk to just keep on wanting to blame someone else and not take responsibility. All we are asking for is for the refund of the flight that we did not used. Priceline is a horrible company and it has horrible customer service. I will NEVER use this company EVER again!

I reserved a flight. A half hour later I realized it would require me to stay overnight in Newark NJ and I could not do that. It was not the customer service rep's fault.

However, it took me over an hour to try to cancel/change the reservation. I was transferred each of the four times I called. I was sent to the exchange department which said to hang up and they'd call me back and i would not lose my space, but an hour went by and no call. I called again and it was like starting over again. Finally I was put in touch with the real person at the "Exchange Department" and she disappeared. I thought she hung up, but the line was still open, no music nothing, and i kept saying hello, but no one answered, so I hung up. Finally I spoke to someone when I called again, and had to insist over and over that I wanted to cancel the flight. It was not easy. Then the guy said "oh ok. I'll cancel" then he hung up on me.

I emailed back and said please send me a confirmation of the cancellation. I'm still waiting...

I booked 1 room at Travelodge Brattleboro, VT on 2/20/22 (Sunday) for a 2 night stay for the following weekend from 2/25/22 (Friday) -2/25/22 (Sunday). Less than 3 hours after I booked the room and after having read over 30 reviews advising that this place is the worst place to stay, I contacted Priceline to cancel the reservation. Priceline told me that there was nothing they could do and that this was a no cancel reservation.

Then, on 2/24/22 (Thursday), the night before our check-in, weather advisories went out for PA, NY, NJ and VT. I called the hotel because I wanted a refund for Friday night because we won't be able to make it up there Friday night due to the weather conditions and we wanted a refund for 1 of the 2 nights. The hotel was fine was it but Priceline would not give me the refund.

In addition, the booking was advertised for free breakfast in the mornings. When I inquired as to where we can grab breakfast, the hotel indicated they don't serve breakfast so Priceline falsely advertised. It is on my itinerary and in the contract as free breakfast.

I called Priceline to see if I can get a refund and despite explaining the situation multiple times, the representative kept repeating herself indicating that this is a non-refundable reservation. When I threatened to launch a lawsuit against them for false advertising, she said she would call the hotel and put me on hold. I was on the phone with her for a total of 35 minutes. 5 minutes after putting me on hold, she just hung up and didn't return the call.

I called Priceline again and the 2nd representative informed me that she would try to get me a refund for 1 of t he 2 days and allow me to cancel Friday's reservation but maintain my Saturday reservation. However, she came back to me indicating that the hotel is not answering the phone. She tried multiple times and I tried multiple times and the hotel would not pick up the phone. How can a hotel not pick up the phone for 20 minutes?

I booked a flight in March of 2020 to travel to Hawaii for 4 people. The flight was cancelled due to covid. We got our condo money and care rental money refunded but not our flight it was booked with Priceline. We contacted Priceline and they told us that we had a year to use our credit. So in July of 2021 we traveled to Montana we did not use all the money on the credit because the credit was more then the Montana trip. So in September my husband and I traveled in to Denver for our anniversary using our portion of the credit. We still had our kids credit left available. Well because covid is still an issue American Airlines extended the travel date credit, we Priceline did not. So we wanted to travel back to Denver this year 2022 with our kids to visit some friends. So I called Priceline to book this because we were told we had to book back with Priceline. After spending an hour and half on the phone and thinking that I was going to book my flight a lady came on after talking with a very nice man to tell me that I needed to use this credit before March 2, 2022 well I was but the catch was I also had to travel before that date also. I could not because I work and I just can't travel whenever.. this was also on February 23, 2022. So I asked if I did not use my credit before this time what would happen to it and they said it would just go away. So basically they are getting about $400.00 off of me. Now to some this might not be a lot but to me it is. I don't think this company should have that right to take peoples money that is stealing and the last time I checked that was a crime. This should NOT be allowed!

February 7 2022 I had booked flights for three friends flying from Pittsburg PA to Kalispell MT . When they arrived at the airport they were informed that the flight in question no longer ran that route. The only offer from United was to fly them out Wednesday and they would have to pay any difference. Priceline and United just blamed each other for the problem. They finally bought tickets using SW and Delta 700 USD per person. They had to overnight which cost 120 USD and arrived one day late. United refunded the original 253 USD and I am still trying to get compensation for the remaining 487 USD per person.