Priceline.com
Reviews and Complaints

I made a reservation for a hotel stay based on the description that it offers a free airport shuttle. Unfortunately, the hotel was not offering an airport shuttle and I ended up paying twice as much for taxi. of course, customer service is working from home, experiencing connectivity issues, working from Phillippines, offering zero support... TERRIBLE EXPERIENCE!

I was contacted by car rental about pick up information. Priceline website said reservation was never confirmed. I am trying to cancel with Priceline they have no record of the reservation. The rental company Routes says only Priceline can cancel. It has been a long day of Routes and Priceline have miscommunication and poor customer service. Priceline has not even provided an opportuinity to talk to a human representative. Customer Service for Priceline is not at all helpful. Both indicate only the other party can cancel.

They advertise hotel bookings with full board. Then they confirm the booking as hotel room only and the booking is non refundable. No matter what you do, you can't cancel it. Even if you go to the hotel itself. (Palm Atlantis). Mind boggling.

Complete scam. They change the advertisements on aggregation sites like Kayak constantly.

Their customer service is disgusting.

Avoid like the plague!

I have been trying to resolve a refund issue with Priceline for almost a month. I have yet to receive the refund due to an error on Priceline. I have been promised call backs, emails and to no avail I have not receive any correspondence to date. This is highly frustrating, because the amount that was deducted from my "vacation" account and is incurring fees.

I need assistance soon.

Placed a flight for April 12 from LAX to Medford for $193.18, Had a emergency in Oregon had to fly back on April 11. Called you on April 11 to advise wouldn't

fly back on your flight on April 12th. Was advised that I placed the flight through

Priceline and couldn't get a refund or credit for another date. this is the second time I have not gotten a refund, I didn't know that I went threw Priceline when I ordered the tickets, after the first time I swore I would never use your service. Other airlines give credit or can use it on another date within a year.

I normally book with the airline, but this time I booked with Priceline and paid extra fees to ensure the ticket would be 100% refundable. Once in Mexico I got sick and dehydrated and was unable to take the flight. I tried contacting them and due to high call volumes I missed the cancel deadlineby 2 hours. My contract says after the cutoff time there maybe change fees or penalties.

I spoke with 3 Priceline agents, one being a senior agent and they all said there was nothing they could do. Basically I lost over 1,000 USD. I offered to pay a penalty, I asked if the money could be used toward future travel. They all flatly said no.

I find this totally unacceptable.

Hello. I booked a flight from Seattle to Lisbon then back from Amsterdam to Seattle. My flight was to leave June 20 and return July 12. On April 14th, I received an email that said my flight was canceled and to contact Aer Lingus for a refund. I called them and they said, no, Priceline is to give my refund. First bit of misleading communication. I called an agent with Priceline and they said 6-8 weeks for a refund. Meanwhile, I rebooked my flight direct with another airline for the dates I needed. Today, April 28th, I am following up on my refund and Priceline now says that my trip is still active, yet I never received an email telling me that my flight was still active. Second bit of non communication from your company. I don't understand why this is happening. I need a refund now from Priceline for $2,235.96, so I can cover my new flight. I am very upset.

On April 15th I booked a hotel reservation through Priceline. Upon arrival at the hotel the receptionist asked for my ID, when I handed it to her she immediately handed it back and said "I can't let you stay here" and shoved my ID back in my face and started to walk away. I asked why she couldn't let us stay here and stated again that I had made a reservation. She said "You're a local you can't stay here." I asked why being a local made me unable to stay there and stated that I had already paid. She said "the booking service should have informed you of that." She then turned around and walked away. I called Priceline and let them know what happened and the agent I spoke with was absolutely unbothered and told me they would refund me. To top it off I receive an email today notifying me that Priceline accidentally over refunded me and did not notice until after the fact and will be pulling the over refunded amount from my account in a week. I am now being penalized for Priceline's mistake. I am absolutely flabbergasted by Priceline's incompetence and carelessness. Our entire Easter plan was ruined, our children were devastated and there was no apology to be had by the hotel or Priceline and now I am being penalized for yet another mistake made by Priceline. This whole fiasco was absolutely unavoidable and ridiculous. The fact that everyone included in the situation was unapologetic and unbothered is unacceptable. This is not the first time Priceline has messed up our reservations and I will not only not be using Priceline but I will be recommending no one I know uses Priceline either. Shame on Priceline for not doing their job and making mistake after mistake after mistake. This is horrendous customer service.

My son flew in to another state, but since his business ended early and had to drive back due to reason beyong his control. When we wanted to change his flight 4 days early talking to a priceline customer service rep in the flight department, was rude and short with a very arrogant tone. However he told me there's no refund on these tickets, however was told American would issue a credit toward a future ticket. When I ask him if I could receive the credit since it was on my credit card that I purchased for my son, only the person with birthday could use the credit. Again I said I bought the ticket with my credit card and would like the credit, again I said no. That when he said only the 9/9/1999 birthday could in a very arrogant and hateful manner. In which I was done with the conservation and hung up, then he try calling back and left am essage. I will not use priceline again even though they were very good and helpful.

I will never use Priceline again! I am still waiting for a refund from a vacation package I cancelled on Jan 22! I have spent countless hours on hold trying to resolve this issue with countless "agents". Every phone call represents a different story. Promises of return calls and emails within 3-5 days. Nope. This has been a hard 1031.98 lesson for me. I will continue to tell my story to anyone who will listen, and I will continue to post reviews everywhere I can!

Horrible experience! Steer clear!

My name is Hodari Jovial Twagirayezu, a student in Criminology at Laurentian University- Ontario.

I am filling this complain against Priceline after I bought a flight ticked through them with British Ailines. The ticket number with priceline is [protected] and for British Airlines JNTA3U.

Therefore, in December 2020 I bought a round ticked from Toronto - Canada to Windhoek -Namibia for CAD 1220.98, but due to Delta variant, the Goverment of Canada suspended all comercial flight linking Canada and UK and as result my flight was cancelled, however Priceline gave me flight Credit to be used before 29th April 2022.

The very reason why I am filling this complain is because Priceline has refused to let me use the accorded flight ticket telling me to contact British Ailines which I have done several times but unfortunately British Airline has refused and said that the agent who is Priceline should resolve the matter.

Please help me to recover my ticked as I have no other meaning to fly back home to visit my family.

Kind regards,

To whom it may concern,

My name is Miguel Hunt, I am a VIP Gold member with Priceline. I have booked many trips through priceline and I used priceline for years. I am emailing you today because I am extremely upset with the way I have been treated as a loyal customer, especially by a supervising representative. Back in September my cousin and I booked a flight through Priceline for a trip to the Dominican Republic. Due to Covid-19 I had to cancel the flight before the trip. I spoke with a Priceline representative to cancel the trip. After canceling the trip I received a confirmation cancellation email from priceline. In that email it contained the Jetblue airways confirmation number, ticket number, passengers name and travel credit amount. On today's date, I was trying to book a trip for my wife and I for her birthday. I also tried to book a flight for my cousin and I for my birthday. I attempted to use the flight credits but I was unable to do so. So I called Jetblue via telephone and sat on the phone with a supervisor for 2 hours. I was informed by the JetBlue supervisor that on Jetblue's end my reservation was listed as a no show. I informed the Jetblue supervisor that I was in possession of an email from Priceline that confirmed my cancellation. The email also directed me to reach out to Jetblue when I was ready to use my flight credits.The Jetblue supervisor advised me that Priceline might have recognized the cancellation in email form but that there was a failure to complete the cancellation. I was informed that in addition to the email Priceline was supposed to remove my name from the seats and list them as available which you guys did not do. The failure to remove the seats from my reservation caused my reservation to be listed as a no show and now Jetblue is unable to do anything with the reservation. I was informed that my only recourse was to reach out to Priceline and have you guys correct the mistake that one of your representatives made. After speaking with the Jetblue representative, I called Priceline customer service. I requested a supervisor and spoke with a supervisor named Rudy. I advised Rudy of the situation. After advising Rudy of the situation, Rudy stated he could not help me in any way. He was very rude and continued to place me on hold but everytime he came back to the phone call he had no options available for me. The holding was what I would deem a stalling tactic to kill time for him to tell me there was nothing he could do and in all honesty I feel as if he made no real effort at all. In a world filled with tons of different businesses that deal with reservation booking, I have never run into a situation in which a company can make a mistake of this magnitude and the reaction to the mistake while I was in the middle of my sentence was, "There is nothing we can do so I am going to disconnect now"(Those were his exact words). I feel as if $416 dollars and 20 cents of my hard earned money was just taken from me and an individual who is supposed to be a representation of your company at a supervisory level essentially told me tough luck. If Rudy is a representation of the way your company conducts business then some serious reevaluation needs to take place over there. I have never been treated this way and I wouldn't wish this type of treatment on my worst enemy. I need you guys to do right by me and fix the problem that one of your employees has caused. As a long time Gold VIP member, I am extremely puzzled by the way I was treated today.

I booked an express deal for a 5-star hotel and was booked in a 4-star hotel instead.

I contact support and they were useless and unhelpful and refused to assist in any way. even after i showed them that the express deal charged $150 per night and the hotel booking on their own site is only $120 per night.

the express deal was a total rip off and support is the worst and refused to assist in any way.

I booked a hotel through through Priceline's "pricebreaker" scheme. I selected that I wanted to the hotel to have a spa. The website indicated at point of purchase that one of the three hotels randomly selected would have a spa (see screenshot). I was then assigned the Holiday Inn Hamburg - Hafencity, which does not have a spa. This is false advertising and illegal.

I contacted support on the 05/04/2022 and their final response was that there was nothing they can do.

This whole experience was horrible. Dogs barking all night, Room 279 was fighting all night. I had to use my phone to get ahold of the front desk to call security, as we didn't have a phone in the room. One of the people staying there OD on drugs and the sheriff's department and EMT's came out at 2:50 a.m. All kinds of noise. Never booking there again. This was a family reunion and was the worst experience ever. No refrigerator or microwave as advertised. There was no phone as well, they gave us stained and or

dirty towels walls were a mess the shower was dirty and no security lock. The TV was zoomed in and could not get it to zoom out to be able to watch it. Not to mention the rudeness of the staff. Using profane language.

In the spring I purchased a plane ticket through Priceline for a United flight to California on Sept.4, 2021. Because of flight time changes, I couldn't make my connecting flight and had to cancel it. They gave me a credit to use within the year. I began trying to use that credit of around $250 to purchase another United flight for April 14, 2022. I first called Priceline. They told me to call United. I called United; they told me to call Priceline. I called Priceline back and let them know United couldn't help me. Thus began a total of 15 calls to Priceline, adding up to over four hours. I was continually told they couldn't find my reservation; when they finally would, I would be transferred and have to start the process over again. Sometimes I would be transferred to a special agent, but the wait time would be more than two minutes, so they would call me back, but then I'd have to start all over and get transferred again. This cycle happend a few times. There was also a time that they were supposed to call me back and didn't. Then when I was finally able to find someone to help me purchase a ticket, the charge was going to be around $80. By the time he finished putting me on hold (around 45 minutes), the new price had gone up to $140. Then, I discovered that the name on the ticket had been spelled wrong by one letter. I had to start calling again. After more of the same transferring, losing the person, getting put on hold, etc., I finally reached out and begged United to help me even though I hadn't booked through them. The issue was resolved via text in a matter of minutes. I will never again book with Priceline.

I called Priceline's number for "special discounts" at [protected] about a half-hour ago (it is presently 9:39am April 4, 2020). The man I spoke to concerning a potential reservation was quite insistent about taking my reservation over the phone, despite my telling him I wasn't ready to make a reservation yet. (I do not like to give credit card information over the phone.)

I then tried to make an online reservation at the Red Roof Inn Indianapolis South. I've stayed there before and each time my reservation went smoothly. This time, however, I got a message to refresh the page or check back later.

I went on Priceline's chat and they could not locate any reservation for 4/5/2022, the date I was trying to book.

I feel that the fellow on the phone was spiteful that I did not make a reservation with him and did something so my online reservation would fail. Please look into this!

I called on 4/2/2022 at 10 pm cst time to let them know that someone booked at hotel for that same night in OKC under my credit card and they Chelsea supervisor at Priceline and they are stating that they cannot process this fraud even though I have proof I was in Iowa working at a hospital during this time. They would not give mw information to the fraud department and I am

Out of money because they refuse to investigate

I booked an express rate hotel through priceline.com. The express rate ad clearly says Casino Hotel. Once the booking was paid for the hotel turned out to be a hotel next to the casino. I called and politely explained that this is not a casino hotel as the ad said. The first lady was polite but said she had to escalate me and after sitting on hold for 5min or so I was put on the phone with a very combative rude lady and everything went downhill from there. The end result no refund, no future credit, no future discount/coupon. No future business from me at priceline.com

booked airline tickets through priceline. had to cancel due to covid. united has my confirmation numbers but can not help me because it was booked by priceline. priceline does not recognize my trip number so i can not get anyone on the phone at any of their numbers. i paid several thousand dollars to priceline for NINE travelers and not received services.