Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Cruises and Charters Princess Cruise Lines False statement made by Minji Hwang
Princess Cruise Lines

Princess Cruise Lines review: False statement made by Minji Hwang

M
Author of the review
2:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Mrs. Diem Nguyen and I was on the Majestic Princess Cruises from October 8, 2023 to October 30, 2023 (Stateroom M432). On October 29, 2023, Majestic Princess Captain Steven Holland informed the passengers and myself that the Port of Auckland has closed due to bad weather and will be monitored closely. However, he did not mention the time for the port to be reopened. I therefore, went to the guess services and spoke with Mrs. Minji Hwang to see if I could have an extra night on the ship if it would docked late on the October 30, 2023. Mrs. Hwang advised me that per rule and regulations from the immigration, I would need to vacate the ship on October 30, 2023 as scheduled even if the ship would dock late on that day. She further stated that Princess Cruises had already notified to the Port Authority about all the guest names to be vacated on the scheduled date October 30, 2023. On October 29, 2023, I then went ahead and bought a return flight for the October 30, 2023 to be safe. However, on October 30, 2023, Captain Steven Holland has updated the situation in regard to the new disembarkation for the October 30, 2023 due to late docking the ship at 10:30 p.m. on October 30, 2023 and giving all the guests an extra night. I was happy but at the same time intrigued about his offer, and I needed to speak with Mrs. Danica Gostovi, the Manager of Mrs. Minji Hwang about her false statement made on October 29, 2023. I was angry with Mrs. Hwang on October 29, 2023 as well as on October 30, 2023 as I missed the flight scheduled for October 30, 2023 at 11:00 pm due to late disembarkation on October 31, 2023.

Claimed loss: The reserved flight for October 30, 2023 costed $568.38

Desired outcome: I would appreciate if I could have a refund of $568.38.

View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Princess Cruise Lines reviews & complaints

Princess Cruise Lines - poor service 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Princess Cruise Lines - don't give them your money, it's scam 1
Princess Cruise Lines - waste of monies, bad cruise, staff rude 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Princess Cruise Lines - refused to refund our deposit! 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Princess Cruise Lines - failure to meet contracted obligations 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Princess Cruise Lines - cabin reshuffle 2
Princess Cruise Lines - Overcharge for Excursions
Princess Cruise Lines - quality of 'onboard experience' dvd
Princess Cruise Lines - Ethics
Princess Cruise Lines - onboard credit not applied to my account and guest agent hung up on me
View all Princess Cruise Lines reviews and complaints

  1. Princess Cruise Lines Contacts

  2. Princess Cruise Lines phone numbers
    +1 (800) 103-0306
    +1 (800) 103-0306
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number
    India
    1800 806 656
    1800 806 656
    Click up if you have successfully reached Princess Cruise Lines by calling 1800 806 656 phone number 22 22 users reported that they have successfully reached Princess Cruise Lines by calling 1800 806 656 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling 1800 806 656 phone number 5 5 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling 1800 806 656 phone number
    82%
    Confidence score
    Singapore
    +1 (866) 758-4124
    +1 (866) 758-4124
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number
    Mexico
    +1 (800) 774-6237
    +1 (800) 774-6237
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number 4 4 users reported that they have successfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number 13 13 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number
    USA and Canada
    +1 (845) 075-0031
    +1 (845) 075-0031
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number
    United Kingdom
    +61 130 055 1853
    +61 130 055 1853
    Click up if you have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 5 5 users reported that they have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 3 3 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number
    25%
    Confidence score
    Australia
    +64 800 951 200
    +64 800 951 200
    Click up if you have successfully reached Princess Cruise Lines by calling +64 800 951 200 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +64 800 951 200 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +64 800 951 200 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +64 800 951 200 phone number
    100%
    Confidence score
    New Zealand
    +43 533 274 099
    +43 533 274 099
    Click up if you have successfully reached Princess Cruise Lines by calling +43 533 274 099 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +43 533 274 099 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +43 533 274 099 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +43 533 274 099 phone number
    100%
    Confidence score
    Austria
    +45 89 882 697
    +45 89 882 697
    Click up if you have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number
    100%
    Confidence score
    Denmark
    +358 753 263 523
    +358 753 263 523
    Click up if you have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number
    100%
    Confidence score
    Finland
    +33 372 880 510
    +33 372 880 510
    Click up if you have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number
    100%
    Confidence score
    France
    +49 895 170 3450
    +49 895 170 3450
    Click up if you have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number
    100%
    Confidence score
    Germany
    +30 211 109 0000
    +30 211 109 0000
    Click up if you have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number
    100%
    Confidence score
    Greece
    +39 105 531 169
    +39 105 531 169
    Click up if you have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number
    100%
    Confidence score
    Italy
    +47 81 503 108
    +47 81 503 108
    Click up if you have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number
    100%
    Confidence score
    Norway
    +48 222 224 615
    +48 222 224 615
    Click up if you have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number
    100%
    Confidence score
    Poland
    +351 707 500 136
    +351 707 500 136
    Click up if you have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number
    100%
    Confidence score
    Portugal
    +7 495 925 7771
    +7 495 925 7771
    Click up if you have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number
    100%
    Confidence score
    Russia
    +34 902 999 982
    +34 902 999 982
    Click up if you have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number
    100%
    Confidence score
    Spain
    +90 212 232 8800
    +90 212 232 8800
    Click up if you have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number
    100%
    Confidence score
    Turkey
    +86 216 023 8200
    +86 216 023 8200
    Click up if you have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number
    100%
    Confidence score
    China
    +852 29 528 088
    +852 29 528 088
    Click up if you have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number
    100%
    Confidence score
    Hong Kong
    +81 335 733 610
    +81 335 733 610
    Click up if you have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 1 1 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number
    33%
    Confidence score
    Japan
    +63 28 137 407
    +63 28 137 407
    Click up if you have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number
    100%
    Confidence score
    Philippines
    +27 114 635 251
    +27 114 635 251
    Click up if you have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number
    100%
    Confidence score
    South Africa
    +82 23 181 918
    +82 23 181 918
    Click up if you have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number
    100%
    Confidence score
    South Korea
    +866 221 833 000
    +866 221 833 000
    Click up if you have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number
    100%
    Confidence score
    Taiwan
    +66 263 524 5069
    +66 263 524 5069
    Click up if you have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number
    100%
    Confidence score
    Thailand
    +971 42 999 223
    +971 42 999 223
    Click up if you have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number
    100%
    Confidence score
    UAE & Middle East
    +54 115 274 1600
    +54 115 274 1600
    Click up if you have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number
    100%
    Confidence score
    Argentina
    +55 213 410 1062
    +55 213 410 1062
    Click up if you have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Princess Cruise Lines emails
  4. Princess Cruise Lines address
    24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
  5. Princess Cruise Lines social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Princess Cruise Lines Category
Princess Cruise Lines is ranked 4 among 29 companies in the Cruises and Charters category
#02 Royal Caribbean Cruises Royal Caribbean Cruises #03 Norwegian Cruise Line Norwegian Cruise Line #04 Princess Cruise Lines Princess Cruise Lines #05 Celebrity Cruises Celebrity Cruises #06 CruiseCritic CruiseCritic

Most discussed Princess Cruise Lines complaints

Grand Princess Casino not following their own rules/regulations, lack checks, lack "fairness"
3
(opinions to this review)
 refused to refund our deposit!
3
(opinions to this review)
 Flight for booked cruise
1
(opinions to this review)
Princess Cruise Lines Alternatives
Royal Caribbean Cruises 216 reviews Oceania Cruises 25 reviews AmaWaterways 11 reviews Caribbean Cruise Line 8 reviews Brittany Ferries 20 reviews