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CB Cruises and Charters Princess Cruise Lines On board credit
Princess Cruise Lines

Princess Cruise Lines review: On board credit

J
Author of the review
8:27 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My promotion PE5SL00 offered me $400.00 onboard credit.
Agent 1 booked the wrong cruise.
Agent 2 booked the wrong offer code.
Agent 3 GUARANTEED the $400.00, along with 100 in free play, was added. He told me I needed to pay now or lose my cabin choice...gave me his
e-mail so I could contact him if any trouble. Of course, the money
didn't
appear and contacting him did no good. Booking # 8W6K5P.
Agent 4 have me his personal phone. Told me this would be handled for sure.
Told me I'd be contacted when money was added. Of course,
nothing.

I want to cancel this mess. I have a string of 30 e-mails and a bunch of phone calls with agents who lie and do whatever else it takes to get this cruise line some money.

I was guaranteed that the credit and free play would be added to my cruise. Now, the agent who guaranteed that says he can't do anything to help, including getting it cancelled.

It is impossible to get anybody to help. I am Elite status with Princess, not a newbie. These people just plain lied and sold a product they can't produce.

Claimed loss: $200.00 depost

Desired outcome: Return of deposit.

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  3. Princess Cruise Lines emails
  4. Princess Cruise Lines address
    24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
  5. Princess Cruise Lines social media
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    Jan 18, 2025
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Princess Cruise Lines Category
Princess Cruise Lines is ranked 4 among 29 companies in the Cruises and Charters category
#02 Royal Caribbean Cruises Royal Caribbean Cruises #03 Norwegian Cruise Line Norwegian Cruise Line #04 Princess Cruise Lines Princess Cruise Lines #05 Celebrity Cruises Celebrity Cruises #06 CruiseCritic CruiseCritic

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