CB Cruises and Charters Princess Cruise Lines The whole trip was awful!

Princess Cruise Lines review: The whole trip was awful!

SusanCW of Norwalk, US

Feb 04, 2024 6:34 pm EST

Featured review

The trip was awful. Will never cruise Princess again! I sent an email when we got home, also when we were onboard. We have never heard a thing from Princess. Very poor customer service!

Breakfasts were terrible, pastries were dry and hard from day 1. Lunches were mediocre at best. Requested a queen bed, we got twins. then after the 3rd call they guy that came to fix it said most married people prefer twin beds, WHAT? Very very noisy room. Waited several hours for luggage. Elevator broke, luckily we jumped off just before the doors closed, again. Requested bathrobes, twice. In the middle of a movie and the already bad internet went down, again. The boarding announcement went off at 5:00 am a few days into the cruise. One night we waited 25 minutes to order dessert, we finally left without it. The 'liquor tasting' was a joke, everyone literally got a thimble full of peach schnapps and the 'tasting' was over. The wine tasting wasn't much better. The at sea entertainment was paper airplanes, big ball darts, and an egg toss. They rushed us through 3 of the excursions, we didn't even see anything! They were awful. Total waste of money for the entire cruise. Only one of the shows was good. In summary, had this been our first cruise we would never ever go on another one. We have been on Celebrity, Royal Caribbean and paid less for each of them and got balconies! Will not cruise Princess again.

Claimed loss: I can't remember exactly how much we paid for everything but it was over $3000! Would like at least half of it back.

Desired outcome: Half of our money back.

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Princess Cruise Lines Contacts

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More phone numbers

Princess Cruise Lines emails

relations@princess.com

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Princess Cruise Lines address

24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States

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