We recently orderdd a small can of chipsto go with our SQUAREBOY PIZZA from a local establishment.
Upon opening them
I immediately was exposed to this horrific chemical type immediately I felt the need to vomit
M family assumed was tricking them
My brother had joined us fir pizza that evening
So he to opened the sealed and intact plastic lid (which I might add the inside aluminum fil seal was not ripped tore ir looked fishy to me.
Upon smelling immediately my hro throw his glad back a horrific look on his face. I said see I told you
He statedto ne I've smelldthzt snell before
What is it I asked.. he saud it kinda smelled. Chemical like a rotten glue or that type
It wasn't a bad ir rotten food smell. We all could not place it
I then email the company wantedto make them aware.
They didn't adk about any sku numbers or lot numbers ir even where the item was purchased.
I was shocked and annoyed.
They did not care enoughBout the community to even ask.
They stated oh well we will send u a free coupon o
I stated that's not good enough I do not like your kkdredpjnse goodbye (btw the coupon ever did arrive
S the next step was to connect with
FOOD AND DRUG CANADA
Which I did th3ley where much more considered and caring about my story. Thsy called me the next asking details
(SOMETHING I TRULY THOUHTS ORINGLES WOULD OF DONE)
She asked for lot and sku numbers place of purchase.
Photos and the chip samples. The sent Purolator the very ne t day to collect
The chain of evidence was never broken it was opened by me packaged up by me to send off to get tested.
That was about 3 weeks ago
I often wonder what happened or shst the test results were.
I the remaining cans of chips were taken off the shelves and disposed of
So. My complaint is not about money or products.
It is about 5he compznyi5sekf customer service and how they show no concern of their products and about the people who are there customers in my community.
The chips could of been deadly poisoned even.
It's not like it has. Never happened
They only they contacted me back was to shut me up offering measilly coupon. That's stil has never been sent to me online orthrough canada post
Ahighy kniwn. company not caring for 2 mins about the safety of their customers which is my community
If you contacted food and drug.
They might just give u the test result info have a larger ase fir my complaint with them
Claimed loss: Chips were only 4.00. but I don't care about the money
Desired outcome: Apologies from the company. So maybe next time anything like this happens maybe they will showmore interest and care of their products and consumersAnd maybe that coupon or2 lol
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