Ritz Crackers
Reviews and Complaints

Ritz have been my favorite cracker for many years. However, over the past year the taste has not been as good. They used to have a yummy buttery flavor. That is no longer there. Also they break up easily even when just picking them up. They seem lighter and less substantial. I used to be able to use them to scoop dip. They are too week to do that any more. Mondelez needs to study the Schlitz Principle or risk losing many more customers. I have bought my last box.

I've eaten ritz cracker for years, i've never seen this matter on my crackers. The first roll and found this stuff on it. I threw the box away... Now I need to add dots because your system says my complaint was to short...

Good morning

Thank you for being so inventive and yet steadfast to the traditional Ritz cracker. It has been a lifelong treat for me in ways you could not imagine. As a child I grew up in foster homes, three to be exact. It seemed to be the norm to provide as little food as was necessary so most of us foster kids were under weight and malnourished. The day I joined the Marine Corps I was 6’ 2” at a weight of 111 pounds. The first thing they did was to assign me to the “fat farm” were they put recruits to lose or gain weight. I had never seen so much food in my life. Between the exercises and the food, I put on the weight quickly.

I was in a foster home where the parents kept the money meant to be used for each foster kid and used it for their own reasons. One thing the woman liked was Ritz crackers. She kept those as well as her other foods stashed away so us kids could not get to them or hidden.

One day by accident I noticed where she hid the Ritz crackers in a kitchen cabinet under lock and key. What she did not realize was the bottom of the shelf was lose. When she was busy having her way with one of the sexually active foster boys, I found a way to lift the bottom shelf board to get that box, take a few crackers and put the box back. I ran and hid in the trees and slowly munched my special treat.

She was a vicious evil woman, and her husband was a sadistic scary man. If we did not cooperate with her, he seemed to enjoy beating us with his fists where the bruises didn’t show. But my life saver was, those Ritz crackers, if I had those, I had something special to look forward to. Something I could do that I felt made me the winner over them that made them furious was, I refused to cry. No matter what they did, I refused to cry. They punished me more, but I felt I won. There was a doghouse behind the house, they liked to lock me in without food or water for days. It was Ritz that gave me that little extra strength. To be honest, I preferred to be in there more than anywhere near her.

Well, time changes all things, and I am older, much older. Ritz has taken on a whole other meaning. I don’t have to sneak around out of fear to get them and they are better than ever. I especially like the new flavor “Honey Wheat”. I am afraid that I am addicted. I wonder if there is a rehab. Ha ha

The only restriction is being old and on SSI, the budget is just as cold and ruthless as the foster homes. I buy my Ritz as often as I am able, but each time I enjoy them more.

Thank you.

Lifelong fan.

William Brainard

Dear sir, We have been eating the original Ritz crackers since we are married...56 years.
This year I have been finding, that every sleeve of crackers I open has about 1/3 of the crackers broken into little bits. Some of them look whole, then when I take them out of the packaging, they break into little bits. I don't need you to send me anything, but would like to see better quality control on your product.
I enjoy them with peanut butter or cheese.
It is very frustrating.
Thank you for reading this. I hope this can be corrected, because I don't want to change to another brand. Ritz are my favorite.
Sincerely, Patricia Kresh

Last week I bought 2 boxes of crackers and we were going to eat some and couldn't get one whole cracker out of the pack. They were very white and broke apart. We weren't going to everything tastes better on a ritz that day. I opened both boxes totally and they were the same and tasted stale. I crushed them and fed them to the birds. Wanted to let you know how bad these were. I recently bought another box and they seem fine. I paid 7.00 dollars for the 2. The numbers are27Jun24AZ310-1 0512 and 26Jun2024MS3086. I got them at our local Giant Eagle Super Market. Don' t have a sales slip. Just wanted you to know how bad they were. Thank you for taking my message. We like Ritz Crackers Ida Thompson

I been buying a family size toasted chips sour cream and onion every week for months. I finally found toasted chips honey bbq, I was so excited. I got the family size bag of toasted chips honey bbq home was salivating at the thought of the new chips, I open them up grab a chip put it in my mouth waiting to taste that honey bbq flavor, Nothing. Put another chip in my mouth and I realized that the bag was filled with the original flavor. Y'all let me down. I'm really disappointed in y'all. That really sucks.

Hello, I purchased a 20 pack of the cheesy dip crackers from Sams club on October 1st. I buy these often from other stores and they always taste fresh. These crackers however are very stale. The taste is horrible, and the crackers are so soft and stale they crumble when you try and dip them. They almost taste and feel like that had been in a very wet area and had moisture in them.

I was looking forward to eating - Ritz Crisp and thins and Creamy and Onion an Sea Salt as well Ritz Crisp and thins and Salt and Vinger Chips.
As you can see from the picture the content are mostly crumbs which is pretty disgusting. I would like to get a better product and enjoy more whole chips.
Looking forward to hearing from you.

My address is 310 Berrellsa Street Apt 310
Martinez, CA 94553
Phone number - [protected]

Sincerly,
Elise Dal Bianco

I had read that Ritz had changed their recipe. I read that they get a longer shelf life with the new recipe.
Well, I purchased the very apparent new version of Ritz.
What they have done is turn a once great cracker into a tasteless, thinner, crumbling mess! I opened a sleeve and got 2 good crackers out of all in the sleeve. The rest were completely useless! It was a pile of crumbs!
Way to drop your Ritz sales. There absolutely horrible! And I can now tell when I buy a store brand and there all crumbled, Then it's a Ritz cracker inside the box.
Very disappointed! And you lost my business as well.

I bought a family size bag of the ritz toasted chip sour cream & onion. After opening them that are not what it’s says on the bag. They are plain ritz toasted chips NOT sour cream & onion that it says on the bag. I just spent $8 on this bag and can’t take it back because they are open. I bought this bag on the 9/10/2024 at Pelham Alabama Wal-Mart. They will not accept the bag of chips back because the company put the wrong flavor in the bag. This is not Walmart issue. The only way I can get compensated is by reporting this to the company for help of some sort. I would greatly appreciate some help due to the cost of food is sky high. I am a single mother on food stamps trying to feed my kids. This is the only thing I buy myself because I don't get much money and it doesn't go far. So please send me money or coupon for a free bad.

I have been very disappointed in the purchase of Ritz crackers recently. I have purchased 4 boxes and all 4 boxes have half to third of the crackers crumbled in the package upon opening. I'm not sure if the ingredients have changed or what but this is very disturbing. I absolutely love Ritz crackers and disappointed in the product that I have been purchasing.

Purchased at B.J.s regularly. Lately the boxes are full of cracked crackers that i have to throw away. They are crumbs. Lose half the package. The store is B.J.'s on Route 463, North Wales, PA This seems to be a worsening issue. It's now to the point that i have stopped purchasing them and have gone to a competitor's product. It's actually odd however that the individual wraps are not torn or in any way damaged but once you open them the crumbs just fall everywhere. You might save half the wrap but that's it.

Bought a 4 pack box of crackers. In every wrapped tube of crackers you can't pick them up. They look great, un damaged. However when you pick a cracker up it crumbles in your hand. It leaves only small fragments. Forget about trying to do anything with Ritz crackers unless you put in a food processer to make breading for frying something. Very sad.

I bought a box of original ritz crackers. When I opened the first sleeve there was peanut butter on the edge of the crackers. For people with peanut allergies this is beyond dangerous.There is no notice on the box warning people with peanut allergies about purchasing these crackers and that they may be contaminated with peanut ingredients. I bought these at HyVee in Green Bay WI this week.

We bought several bags of these chips for a party as they are my husband's favorite. However, upon opening them, we found that not one of the bags had any seasoning on them—not even salt. They are supposed to be Sour Cream and Onion, and they are beyond plain. This is the second time time this year I have purchased something that clearly had not gone through a quality control process.

I have now purchased three separate bags of the veggie toasted chips and each and every time I have opened the bag not one single chip is intact. All three occasions. It’s hard to enjoy the chip as I would like due to the size of the crumbles. You can’t dip the chip or put a piece of cheese upon it. I was embarrassed when I opened up the bag for the party I was hosting to find quartered and crumbled chips. They taste so good however it’s hard to enjoy when you can’t get a mouth full of chip.

Please be advised that I am a long-time customer, I have purchased my crackers from you folks from my grocery store here in New Jersey

I have noticed that the packaging is not the same and because of this the bulk of the crackers are all broken in the box.

This is not the first time we have noticed this.

Please advise.

Mr. Jeff Lewis

439 Stockton Place

Englewood ,NJ 07631

I’m a teacher…. My co teacher and I buy these for our students a lot because we work in a very poor area, sometimes this is all they eat in a day. I know this might be minor to a regular person but we bought a package of the 6 pack peanut butter crackers and a couple of them only had 5 crackers in them! We are just asking that workers please be more cautious in packaging these crackers. Thank you for your time in this matter.

I have always bought Ritz crackers but have started to buy Town house due to the crumbling and breaking. The crackers still taste great but are a crumpled mess. Hoping we can go back to the old crackers that held together much better My complaint may be too short and looked over but I have heard others complain and you make a great product so one would think you would want to keep it that way Thankyou for your time