Ritz Crackers’s earns a 1.0-star rating from 410 reviews, showing that the majority of snack enthusiasts are dissatisfied with their flavor and quality.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Crisp and thin sea salt flavor
I recently purchased Ritz crisp and thin cracker, sea salt flavor. After opening bag and trying a couple they taste like sour cream and onion flavor ( not a fan of). Not sure if it was mislabeled or what but was letting the company know to see what they can do. I would like a refund or voucher to purchase new ones.
Thanks for your time
Jen Sholl
[protected]
Product quality
We love Ritz crackers and have bought them for MANY years. However,
in the last 3+ months all the boxes that we have purchased that have the
individual sleeves have had broken and crushed crackers!
Your crackers seem to be a tad thinner and therefore are breaking in the sleeve and also trying to get them out of the sleeve.
We just opened another box and ALL three sleeves show crackers that
are crushed or broken.
Please, please fix this problem. We don't want to go to another brand.
Thanks for listening. Judi Needham
The last box of Ritz crackers I purchased recently crumbled immediately as I tried to remove them from the sleeve. It was almost impoossible to spread anything on them as they crumbled in my hand. I have been through the entire box and had the same problem with all of them. Ended up giving the last crumbled sleeve of crackers to my dog. I will be buying a different brand next time, probably Town House.
Ritz crackers
I have noticed that the crackers are very crumbly and difficult to spread peanut butter or cheese on them without them breaking apart. The bar code number on this particular box is [protected]. I have loved ritz for years and still do, I am just wondering why they are so crumbly lately.
The number under the bar code of this batch is: [protected].
Please get them back to where they don't crumble while being spread with peanut butter or cheese,
Thank you
Bobby Barnes
1788 Alyssum Loop
Lakeland, Fl. [protected]
My husband and I have always been fans of ritz crackers, until recently. I do not know what you have done to change the recipe, but the crackers crumble too easy and the taste has changed. We will not be buying this product anymore. As I see ours is not the only complaint. Maybe you changed the recipe to try to save money, but you keep going like your going and no one will buy Ritz anymore. It use to be a great product !
Thank you
Lynda Terry
970 John Carter Road
Bloomingdale, Georgia 31302
It is funny that I saw this while casually reading complaints because last week I purchased ritz crackers and every cracker is either crumbly or burnt horribly!
Ritz crackers
I bought some Ritz Crackers recently. One of the packages had something on a few of the Crackers. It almost looked like peanut butter but I don't think it was. I always keep Ritz Crackers on hand and we eat a lot of them. This was a package of four sleeves. I had almost eaten all of them when I found at least four Crackers with something on them. Thank you.
Ritz toasted chips
Before I started junior high school I was eating Ritz Crackers, Peter Pan Peanut Butter, and a glass of milk every night before I went to bed. I continued all through high school, college, and have continued to do so for 46 years of wonderful married life.
Several weeks ago we bought several bags of every flavor of Ritz Toasted Chips for expected guests at The Augusta National Masters Tournament. My granddaughter, after fixing the trays of the assorted flavors came in the room and said, "Grandbubba, look at my arrangements". there were "THREE" whole crackers out of all of the bags. I was very disappointed and amazed that you packaging and shipping could be so lax and unreliable.
I told my granddaughter, "It looks like some children have been playing kick ball with those bags doesn't it"?
Please advise. Thank you for your genuine and gracious attention and consideration.
Russell
Comment is not empty.
No comment. Please advise.
No excuse
Taste, smell awful
03dec15az202
i am very sure the horrid taste & smell of my ritz crackers is because they have been soaked with the glue you use to seal the sleeves together.
The sleeves in this box have never been glued shut, therefore the taste and smell!
i have the box and sleeves if you'd like them returned to you.
Reason for caps is i'm typing this with a broken shoulder. Sorry
please send lots of money $$$$ or lots of ritz coupons.
Thanks.
Crackers broken iiin box
Upon opening 2 new boxes of ritz i found that many of the crackers were broken or crumbling.
Read full review of Ritz Crackers and 170 commentsRitz Crackers Reviews 0
If you represent Ritz Crackers, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The specific product or service from Ritz Crackers that led to the complaint.
- Any relevant dates and locations related to your experience.
- The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
- Describe any transactions, including purchase details and receipts if available.
- Detail the steps you have taken to resolve the issue, including any communication with Ritz Crackers customer service.
- Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or disappointment.
5. Attaching supporting documents: Attach any relevant documents such as receipts, photos, or correspondence that can support your complaint. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ritz Crackers. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an exchange, or another form of compensation.
7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Ritz Crackers.
Overview of Ritz Crackers complaint handling
-
Ritz Crackers Contacts
-
Ritz Crackers phone numbers+1 (855) 535-5648+1 (855) 535-5648Click up if you have successfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number 0 0 users reported that they have successfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number Click down if you have unsuccessfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number 0 0 users reported that they have UNsuccessfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number
-
Ritz Crackers address100 Deforest Ave, East Hanover, New Jersey, 07936, United States
-
Ritz Crackers social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 16, 2024
- View all Ritz Crackers contacts
Most discussed Ritz Crackers complaints
Crackers broken iiin boxRecent comments about Ritz Crackers company
20 packsOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I just bought a bag that says its original flavor "formerly sea salt" amd it has a nasty onion flavor. What happened?
I'm totally stumped with the Ritz, crisp and thin sea salt, and yes onion taste are real kinda overwhelming on the palate. And hard to find something to pair it with is really hard!
Same here. Just got online to see if anyone else noticed. This has to be a production mistake, they very clearly taste like sour cream and onion. I bought them because I just wanted regular tasting chips. Not saying I don’t like them, just not happy I didn’t get what I paid for!
I agree I was so disappointed with these I bought the sea salt flavor from BJs and they tasted horrible, they had a really strong onion flavor and way too much seasoning.
Same. Purchased at Walmart in Sacramento. Bought the Sea Salt flavor to go with charcuterie and wine. Was very disappointed with the sour cream and onion flavor.
Same here, and they are bitter due to onion powder, too. I just posted my own review/complaint. The Bacon ones are awesome though!
My family experienced the same thing.