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CB Billing and Invoicing ProBiller.com Unauthorized charges and membership issue.
ProBiller.com

ProBiller.com review: Unauthorized charges and membership issue.

M
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8:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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I hope this email finds you well. I am writing to inform you of a problem I have encountered regarding my recent experience with your membership services.

In October 2023, I decided to explore the membership offered by Brazzers for a trial period at the cost of $1. However, after trying it, I decided to cancel the membership because it did not meet my expectations.

To my dismay, on January 15, 2024, I noticed an unauthorized charge of approximately $20 on my debit card statement. Upon further investigation, I discovered that not only was I charged for the Brazzers membership, but an additional registration for Reality Kings was also included, which I did not initiate or authorize.

I would appreciate your prompt attention to this matter and kindly request a thorough investigation into the unauthorized charges. I expect a full refund for the amount wrongly deducted from my card. Additionally, I would like to confirm that my memberships to both Brazzers and Reality Kings have been successfully cancelled.

I appreciate your prompt resolution of this issue and trust that you will take the necessary steps to rectify the situation. I appreciate your understanding and cooperation in resolving this matter as quickly as possible.

Desired outcome: Refund Request: $20 Unauthorized Charge on Jan 15, 2024

Confidential Information Hidden: This section contains confidential information visible to verified ProBiller.com representatives only. If you are affiliated with ProBiller.com, please claim your business to access these details.

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    2300 Empire Ave., 7th Floor, Burbank, California, 91504, United States
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    Nov 20, 2024
ProBiller.com Category
ProBiller.com is ranked 4 among 24 companies in the Billing and Invoicing category
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Charged me monthly for something I don't know.
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