Progressive Casualty Insurance
Reviews and Complaints

I had insurance for a truck that was totaled. Its on my credit report for $ 663. I refuse to pay for that when the truck was totaled jn a car accident for 18, 000. The lady on the phone said she couldnt help me out. Told me to find the paper work for the truck saying it was totaled. I dont have access to those papers. Progressive said I never told them it was totaled.

They have well over charged me and now have stolen money off my bank card for a device that I have never received I went through four different people in customer service trying to explain my original insured truck had failed and I got a new one and they cannot quote me now because of some quote years prior when I was on another person insurance policy and they charged my bank account 50.00$ which ain't nothing but aggravation because of someone else progressive is a terrible insurance company and I will never recommend it even if you have a accident they don't pay and or not as corporative as Geico and I have just switched and have better luck trust Geico not pro thief

My car was hit by one of your clients and went into the body shop 2/1/17. Upon dropping it I also received a rental from Enterprise which is in the same location as Progressive. The rental was being paid by Progressive so the only thing I needed to show was my DL and insurance. Upon returning the vehicle I advised the agent Karen that I should have toll charges and she said they would be mailed to me. I provided my debit card only to put gas in the car. Within a week my car was debited for $289 for Toll Charges. I immediately called the location and was told there was nothing they could do. Trying to explain I understand the charges have to be paid but I didn't give anyone permission to save or charge my debit card. This card should've never been kept on file. Here it is today I just received another debit for $20. I've called the agent that helped me Nathan concerning this matter but he has never called me back. At this point I would like Progressive to pay these charges because my card was not to be saved and the fact that no one has returned my calls is very unprofessional. I guess since they've fixed my car this isn't their issue but it is.

My account has been paid in full but I'm still being charged

I would like someone to call me back asap regarding this matter.
Tamekia Thrower
469.571.1891

My car was sent to the progressive shop at the end of november, the paint is peeling, and they dont want tomtake responsability, this is what i wa told at the shop.

""Sometimes people don't realize that snow causes scratches to the paint because it's soft and doesn't make a sound. Maybe you drove over snow this winter and scratched the paint under the bumper. This could also cause the bumper to bend and warp causing the paint on the passenger side to peel off."

Ok, i need to know what im expenting in a few more weeks sun, snow, ?

i need somebody to take responsability is only few weeks after the paint job, and nobody is taking responsability, answering my calls.

This is going on for 3 weeks, I NEED HELP!

Progressive needs to be aware that agero is leaving their customers on the side of the road for as much as 4 hours. As a progressive agent I have always raved about the excellent claims service progressive provides to their customers. Recently I have received 2 complaints about roadside assistance.in both cases insureds were left waiting for a tow truck.in both cases the local police department made our insureds get their vehicles moved and insureds were forced to call a tow truck themselves. This is not what we, as agents nor our clients expect. I understand that most insurance companies use agero as their go to roadside assistance, but, maybe it is time for those companies to make agero accountable. If the tow companies are not responding timely then I believe they should be removed from the call list. Progressive does not need to have their great claims service ruined by an outside vendor.

Hi

Our car was recently hit on the back by a person with progressive insurance.
We brought the car to the progressive repair.

Our claim is [protected]

But the service shop refuses to fix the problem in the proper way. They keep arguing the problem we are seeing after the "repair was completed", is with some straps on top of bumper when clearly the problem is with bumper itself, and therefore straps attaching to it look very weird, with visible significant gaps in the horizontal line, and not flushed in when connecting with other part of the strap.

They are making us go there several times, losing time and work. Certainly trying to difuse our complain. Also they brought a "shop manager" and he insisted the work was done as per Mercedes specs. Which by the way is completely absurd because it simply LOOKS BAD.

I work for Oracle corporation and Progressive has a special plan for Oracle employees which I am currently not using. However I will make sure our complain about this bad experience (and bad quality of repair) is known.

I will expect the problem to be solved to our expectations. And we will continue going to the shop until the problem is solved, but I want to report the very bad experience we are having both from a service standpoint (where the personnel wants us to take it as it is not matter what), and the quality of the repair which seems certainly bad.

Thanks,
Esteban Rodriguez

Hello my name is Brianna Perkins. I wrecked my car a couple weeks ago and progressive is my primary insurance. There was an issue with the color of the paint that was used on my bumper when the repairs were done. Progressive refused to make sure the paint matched the rest of the car because they would rather argue with the nice gentleman fixing my car instead of do their job and make sure my car is returned to me in pre-existing condition. So now I have to ride around with two different colors of paint on my car in which I'm still making payments on . I have paid progressive A ton of money for them to screw me over once again. I will be discontinuing my insurance service with them because they did not do their job as they never do. I hope that no one ever has to go through this again and watch all their hard earned money go down the drain.

After being with progressive for 9 years doubled our rate. Called to try and talk with them about this or for them to at least match the other Company. All they said was sorry we can't. I understand rates go up slightly. But this was $1400.00 a year higher. Smell something fishy. Cancelling my policy that day. No loyalty to their customers at all!
I don't think they cared!

So 6 months ago my bill was around $800 and then today I opened my bill and saw a $200 increase. I of course called and the guy told me that one of my neighbors had a high medical plan and that people in my town were speeding and getting into accidents so they raised my bill.This is the stupidest reason ever Ive ever seen. Can anyone explain why Im paying more because of my neighbors problems or because of someone else problems, is that person me who's getting into the accident no... then why increase my bill. If your raising my bill because of my neighbors I have no more to say but that Progressive is the worst insurance company Ive ever seen in my life.

I've been with Progressive for 9 years. I was in a car accident 3 weeks ago. My car was deemed a total loss and Progressive offered me a rediculous low ball settlement check. I own the car outright and worked my [censor] off to pay it off less than 6 months ago. I fought and argued that the "comps" they selected to determine the value of my car were subpar. They had much more milage or were multiple owner vehicles, some had even been in a wreck. These are not comps. I had a pretty much perfect condition, one owner, 6 year old car, with 60k miles on it. They did up the value a bit but not as much as it should have been. I could not replace my car for the value they thought it was unless I wanted one of those subpar options. This went on for two weeks. They sent out another adjuster to review the inspection of the damage on my car and somehow came up with even more damage. In the end, the tipping point determining whether my car was totaled or not was a mere $600. They would not budge any further and I finally accepted the settlement after researching what it means to own a salvage/rebuilt vehicle because I'm keeping my damn car. Insurability and financing a future buyer may be a difficulty for a salavage title, but as I love my car and worked so hard for it, it was worth it to me. I could have kept fighting, the next step would have been arbitration but that would only cost me more money and time.

Progressive claimed that they would continue to cover my car at full coverage, no change to my policy. I wasn't comfortable with that answer because they seemed to want nothing but to total my car. Why? So I called back and asked more questions. I taliked to 3 different reps about this issue, a singular contact would have been really great. Yeah, I could keep paying the premium for full coverage but my car would never actually receive that coverage. Should it be in an accident again, progressive will only pay out the scrap value of the car. Why would I pay for full coverage to only receive what is essentially liability coverage? I started to shop around and found five companies that would cover a salvage/rebuilt title. I went with State Farm with better coverage for about $20 more a month than I have been paying with Progressive. I moved all three of my policies today - auto, motorcycle, and home. I now have 250/500/250 with a $500 deductible, roadside, and rental coverage, as well as an umbrella liability policy. For only $20 more. And I have a real agent I can speak to face-to-face, if I wanted, about my policies and claims. This alone is invaluable.

You truly get what you pay for with Progressive.

December 2016, I was in an accident where the other party veered into my lane and hit me. Because I hesitated in my interview the agent told me I was lying. She then proceeded to call my work phone number repeatedly each day for a month even after I told her to please not contact that number. All she wanted to do was tell me again that she thought I was lying and that I was going to claim fault for the accident. This was the worst experience I've ever had with a claims agent. Kristianne Justeson forced me to claim fault for an accident that I was the victim of.

December 13, 2016, someone hit the side of my car due to speeding down a residential street. I placed a claim in right away with progressive. I was automatically told it was my fault. The person who was handling my claim Lucy was the worse claims representative ever. Before she received all the evidence and information she blamed me. Nothing I stated to her she took into accountability. I called the next day to speak to a supervisor and someone name Elaine spoke with me. Her response was the same as Lucy. At that point I was angry. So a week later I picked up the police report to send to them. The report stated that he was an unsafe driver and that he was speeding but that was still not enough for progressive. It was still my fault stated by Lucy. The point of this review is to let people know that progressive is a rip off. If someone hits your car prepare for the worse. Progressive will not fight for you, they will not look at any evidence, and it doesn't matter what you say. You will automatically be at fault. It is now a month later and I am still fighting this case. If you have progressive switch over to another company.

For almost 3 years an accident claim has been opened on my policy. You were trying to collect deductible. My son has waited for this money. Contacted you last fall and was told deductible hadn't been collected and will work on it. If he received a check, that will be why. Yesterday claim was still open. My son left message again for the adjustor. Talked again today and received the run around. All of sudden claim is closed and we are out $500.

My name is basem samwael claim # [protected] I been involved in car accident in 12/30/2016
My car been hit from from other vehicle witch insurers with progressive my car towed to impound yard I have no transportation I been paying from my pocket to go anywhere because I did fill claim and told I have to wait for the adjuster call . I didn't got any call so I did call and left a message in 01/05 me christall phone [protected] she called me back I explained to her my situation and my need for rent car or fix my car she talked with bad attitude said I have to wait and if I rent a car it will be my responsibility tell she do her investigation I ask how long will take she said she don't know I Lola her police report and witness clearly showing it is your client fault she said I don't car about that and have to wait and she don't know when that will be . I called yesterday and today I left message hope you can help me I don't want go to Attornys and courts I just need my car back and the money I spend for transportation thank you

I'm writing this to complain about Progressive, I call in October explaining to them that I was moving to another country. I told the customer service representatives that I need my driving history with them and that I wanted to cancel. They sent me my driving history, but never canceled me. Now I'm getting a bill stating I owe money. I live in a total Canada now and they are not admitting there fault in an attempt to collect $208.32. I did everything I thought I was suppose and they don't care at all.

Kareem Allen

Hello, I am writing to submit my pure frustration with progressive insurance and I hope that this can be resolved if not I will be taking my business elsewhere. I started this policy as a transfer over from Virginia to New Jersey. This was back in august I did the switch over to New Jersey. I had paid previously for my Virginia policy and then ended up getting a refund of $66/ and some change. Then I changed my billing to come out 10 days later. There was a mishap I swiped my card somewhere and because it was a chip they got my information and took my money. So when they payment came out it went negative. I then got everything straightened out and and paid 215 the following day I saw it was returned. Progressive then tried to process the payment again I guess because it was refunded and I got the money back from the double payment. Then my car was totaled October 1st. I had a rental car from 1st - 26 then after I had no car. I spoke with a rep and he said they would be making the changes and putting my account on hold because it was another driver added to my policy because they still had my address for a Long Branch NJ address when I had already moved. So that was not fixed because I had to call back 2 times and escalate to another supervisor to get the forms mailed to me to fill out and send back to them, When I got the form back I sent it back and mailed it in to them with my signature then Ms. Penny then fixed it and got my payments back to the name insured I was told it was going to be on from after October 26th. This wasn't all fixed till late December I paid the $98/ for the name insured and then I got a vehicle and called to add on the policy. Now they are saying I owe $1000/ when I know this had nothing to do with me or my fault if there was going to be a remaining balance on the account then that should of been told to me for switching to names operator. This has to be fixed by my pay date or I am going to take legal action since I have been with you all it has been nothing but frustration on top of frustration.

The last two times I have gotten in touch with progressive I have been treated like a complete i####. I called in mid December before my policy renewal to see if I could pay a partial payment of $175. I only knew I could do this because I did it the year before during the holidays. The guy on the phone told me I couldn't and I said, that's interesting considering I had the year before. So he talked to a supervisor, told me they could accept the $175 and told me the rest of the payment would be due with my January payment at the end of January. Today I signed onto my progressive account and it said my policy was going to cancel if they didn't recieve the rest of the money by the 14th. I waited for 15 minutes to be told that they could not combine the two and I needed to make a payment still to avoid cancellation. I am floored. I was told false information and instead of trying to honor it and fix the problem I was treated poorly. I have never had bad experiences with progressive until the last two months. Thank god i check my account regularly to make sure everything is good otherwise I could have continued this month not even realizing my coverage was about to be cancelled.

To whom it may concern, I am a client at progressive insurance and am writing in regards to a accident that I was recently involved in. I was wrongfully charged by Progressive with the accident, which took place on October 4, 2016, around 9:30 p.m. At the scene of the accident, the trooper didn't fault anyone with the accident, even though it was clear that the other party hit me (his damage was in the front of his vehicle). The other party was driving a 18 wheeler, and was also a client from progressive insurance. I called the next day and spoke with higher authority at fhp, who assured me that the report would be rewritten, and the other party would be charged with the accident as the evidence clearly stated. After taking the report to progressive, I called on 11/16/16 around 2-4 p.m to check the status, and the woman stated to me that no matter what the report states, they will go by the other driver statement, and not by the law, which is absurd. When the accident was first reported, the woman that I spoke with gave me the impression that they were investigating the accident, and will do things lawfully. Instead they have decided to side with the other driver/ client, even though he was the one charged with the accident.

I have had progressive for 10 years. I have full coverage, my son wrecked and totaled out my jeep. They offered me a ridiculous amount for payout, cannot even come close to replace my jeep. I showed them there is not another jeep across the united states that I can buy for the amount they are offering me, and they claim the price is market value! I can't prove its not, but they can't show me where they are getting there prices from. Unbelievable how they treat there customers. 10 years I have paid for my insurance never late, clean record and they cannot give me a price to be able to replace the car I had... not asking for extra, just want to replace the vehicle I had...

Progressive refuses to pay my claim, when their client was at fault. Their excuses are there was no police report, no witness, and the descriptions of what occurred are different, and they have to side with their client. I was told by the representative that in this case each person would take care of their own damage. They already decided not to pay the claim, before I even sent the pictures.

I have sent them a written statement, of what occurred, estimate of the damage, and pictures. No response from Progressive

The representative told me to send pictures and they would be able to determine who was at fault.

I called the representatives supervisor, who was nasty, and uncooperative, to discuss the claim. I stated, you have the pictures, so can tell your client is at fault. He said "Oh, we can't tell from the pictures, we just want to put it in our records." This is ridiculous. ( Call date to supervisor 8/31/2016 at 3:35 pm.)
Progressive would not even come and physically look at the damage.

Someone has to be at fault, and someone is lying.

I assume Progressive would have to make a double payout for the damage to my vehicle and their client's, and this is why the claim was denied, along with the fact that my vehicle only has liability coverage.

Progressive representative Daniel Almodovar
Supervisor Brad Goldsby
Address 51 Barrett Heights Rd Stafford Va. 22556
Phone [protected]-4737
Claim # [protected] Dorothy Brooks [protected]