Progressive Casualty Insurance
Reviews and Complaints

You strive and advertise, bundle with you and save. Ok, good. I have 3 policies through you, whether it's underwritten with another carrier it's still through you! I have auto since 2007, and homeowners AND home warranty. ALL from your website thinking how wonderful to bundle everything but now on my auto renewal I'm uprated to $200 because in CA it has to be underwritten by you specifically. How does your customer have control over this if they are writing it through YOU, YOUR website! And it has to be another motorcycle or boat? You honored the multi-policy discount the last 3 terms and now you're saying oops, sorry gotta uprate you because the homeowners and home warranty is through you but not really "underwritten" by you. I'm confused. When you advertise: "Auto and home insurance Your car and home are often your most valuable assets. Protect them both with Progressive, and you'll get a discount on your auto policy for having home or condo insurance with us. Bundling home and auto insurance means convenience with a discount Progressive makes it easy and affordable to bundle insurance and save with one company. You'll earn a multi-policy discount† if you have an auto policy with us, plus home, condo, or renters insurance. We've made it simple to start a bundled quote, even from your phone. Any two or more products Even if you don't have home or car insurance with us, you can still save. You'll earn a multi-policy discount for any combination of two or more policies with us: motorcycle and boat, boat and RV, or renters, motorcycle, and boat - the list goes on." Had I known I wouldn't have gotten home warranty or homeowners through you because what's the point?

They are charging me 6 deductibles. I put in a vandalism claim and they wrote it up as 6 separate events with random dates of occurrences. My vehicle was left in front of my house while I was out of town between December through March. The police report was sent to the insurance company. My vehicle has been in the shop for 6 months. They also dropped my coverage with no notice. Mitchell Harness

My Name is Thaddeus Buckley, and I am writing this complaint on behalf of one of my employees (Kameron Young Claim# [protected]); Whom I feel is being mistreated by your firm. Mr. Young is a hard working under privileged young man who has worked for me for 2+ years. He drives from Belle Glade, FL to Downtown Fort Lauderdale (1Hr-30Min Each Way) to try to make a better life for himself. Last month a "Raccoon" was found inside his engine compartment and caused significant engine damage. Progressive wasted two weeks of the last (30) Day deciding whether to total the vehicle (which probably would have been the wiser choice); then wasted another two-week getting a replacement rebuilt engine (not new) again to save Progressive $$$$$. No problem so far as Progressive was covering the rental car costs. However, at the end of the (30) Rental Period Kameron was told by your Claims agent Randy Reister (772) 828-1597 to return the rental car and that the auto shop servicing the vehicle would provide a loaner car. Unfortunately, this did not happen, and Kameron is left with no Vehicle...it did not take (30) day to fix the car it (30) days for Progressive to figure out how to spend as little money as possible. This time should not be on Kameron.

I am a small business Owner and do my best to try to help my employees if they need something. I called Randy Reister this AM on Kameron's behalf trying to get Progressive to do the right thing, and I told Randy that I felt that "No one at Progressive really gave a Sh#@ about this kid, who is just trying to do the right thing, pay his bills and get to work", at which point he hung-up the phone on me. As I stated above, I try to help my employees as much as I can, I paid the $1, 000.00 deductible for Kameron, and have now retained counsel on his behalf, you should be hearing from them soon...

The bottom line is that Progressive wasted the majority of the (30) rental period nickel and diming the auto repair shop & taking advantage Kameron, a minority, under privileged youth from Belle Glade, FL to safe a buck. And then pulled his rental car from him so he can't work...It just wasn't the right thing to do...

I also left a VM for Robert Brodnan...Supposedly Randy Reister boss...

Thanks for your attention to this matter...

Thaddeus Buckley [protected]

I called Progressive today and it took 25 minutes to talk to a person. I have had car insurance with Progressive for years. I'm supposed have, to according to Progressive, Crown Membership. So, after being engaged with three computer generated voices, I talk to a girl who said "I don't know what Crown Membership is." This perk is one of the main reasons I liked Progressive Insurance. I liked calling and talking to a person. So much for that perk. This is causing me to look around now. With my good claim-less record there are other insurance companies that will be competitive and would be glad to insure me.

Sincerely, ( a good customer) Stephen Crawford

I purchase insurance for my boat on May, 23rd around the times 6pm and 7pm. Call the next morning on May 24th to cancel hadn't even had insurance 24 hours. Then I was told they on refund me $23.77 and I paid them $75.25. I feel like that's a RIP off least I should got majority of my money back. But that's why I dont do business with Progressive now the rates are to high and they took money from me before when I did have Insurance through them. I'm glad to be do business with StateFarm plus rates were way cheaper.

Waiting for progressive to pay a simple claim 65 days at this point since declared totaled vehicle. Have changed ( promoted) thru three people on the phone Now dealing with an incompetent agent named Real. What a joke . Anything but Real. Real bad is what there customer service is. Real Bad. Owner 100% disabled retired veteran. Still no care of respect from these idiots. Don't use Progressive.

called at 540 a.m. for a jump start. call was dispatched to arrive within 55 min roadrunner towing. because I was waiting to get to work and needing to open a medical facility, to open at 630, i called the tow providers number. for some reason, the call had been dispatched to a miami tow provider, 3 hours away from my location. i called progressive to advise my findings. call was redispatched to a provider 15 minutes drive time away from me eddies towing, however, when i called eddies towing, their dispatcher told me they hadnt even accepted the call yet, told me that i should call progressive. also that now, 40 minutes after my original call, the eta was now 1 hr 15 minutes, pushing the wait for service to over 2 hours. No prompting by myself or apparently the progressive phone representative could find out what the hold up was that would take eddies 1 hour and 15 minutes. I would like some type of compensation for the poor results of this roadside assistance product. Being 2+hours late for work, due to incorrectly dispatched calls and inability to shop for a provider who can show up in a reasonable amount of time has cost myself and my job as well as all the customers at my place of employment who are being made late.

I am writing because I am tired of receiving emails and snail mail reminders TWO WEEKS before my payments are due. I have been a loyal Progressive customer for many years and have never made a late payment. These emails and snail mail reminders send the message to me that Progressive is only interested in getting their money ASAP and that I, as a customer, am not intelligent enough to make the payments in a timely manner. I understand there are people who do not make their payments; perhaps THOSE are the ones who should get the constant reminders of upcoming payments. Your company has made me feel like a schmuck who does not pay my bill rather than a respected customer who is diligent with payments. Even though I feel that Progressive rates for my insurance are high, I have chosen to remain loyal and have trusted the service I receive.
In the future I would appreciate a BILL and NOT constant reminders of the payment being due TWO WEEKS in advance.

Thank you,
Kevin M.Leppert

My wife and I have been with Progressive for a number of years as they cover both of our cars. Now I am up disappointed in the assessment of an accident that took place last year on September 8.2017. I believe Progressive is being taken for a ride by this young lady.
Events: On September 8, 2017, my wife was in an accident with a young Spanish girl on the corner of 441 near where we live in Royal Palm Beach, Fla. My wife was turning the corner and this young girl ran into the left side of my wife's car. The Palm Beach police came as well as the paramedics. The young girl told police she was fine and drove off before the paramedics arrived. Her car had only a very small scrap and an area of paint damage. My wife's car was severely damaged, the drivers front bumper, and door to the point where she could not drive it and had to have it towed. My policy number is: [protected]. The girl involved in the accident's name is: Nereyda Cayado Garcia, Claim number: [protected]. This young girl now is claiming serious injuries, a thoracic T2-3 disc bulge, C4-5 and C3-4, and C5-6 disc herniation as well as headaches and vision problems. Your company here in Palm Beach has decided to pay her $100, 000 for her injuries as well as the fact she says that amount will not be enough. I have spoken to the representative here a number of times and written to them as well. I told Progressive here that this young lady is more than likely dealing with fraud insurance. They seem to not be interested in what I said. I have been in anesthesia for more than 45 years and have dealt with these types of injuries numerous time. There is NO way she could have received these injuries from her minor car damage. My wife's car was severely damaged and she received NO injuries from this accident. This young girl is dealing with insurance fraud. Your company needs to request her medical history for the past 5-10 years to see if she has seen any doctors for treatment of these pain-related injuries. I saw this happen years ago where a man tried to collect on a person's accident and after an investigation was arrest due to insurance fraud. I expect your company to investigate and follow up on this young lady and not just pay her.. I would appreciate if you kept me informed. If you do not follow up then I will have to hire my own fraud attorney which I would rather not do this as it could be expensive. Thank you'
William W. Maybury
9410 Madewood Court
Royal Palm Beach
Fls 33411
[protected]
If you do call, leave a message as I may be in the hospital OR and phones are turned off.

I was unfortunate enough to hit a rather deep puddle driving home last weekend in my 2013 Nissan Altima. Resulting in over 2 inches of water coming through the firewall and through the bottom of the steering column. My boyfriend and I tried to dry it out as best we could with towels and a wet dry vac. I called in to see what we could do about the potential damage. I was told by a rep. To dry it out as best I could and if I still had issues I could take it to a body shop or detailer to see what they can do. I had it looked at by my local auto body who informed me the only way you can [censored] the damage is to remove the seats and carpet. I then called the insurance company back to file a formal claim. After 3 days of phone tag I was told they would be totalling my car! I was devastated, thinking had they just acted immediately we could have replaced the carpet and had the wiring inspected! We arranged to have my car towed and proceed with the claim. Then I get a call informing me that now they are going to get it to nissan to look at the potential wire damage and we'll see how to proceed. After calling me a liar and promising to update me before the end of day. I'm infuriated, I now had to come out of my pocket to pay for a rental car. I had to leave work early to arrange for the rental. These people have no idea what they are doing. They should have been out to look at my vehicle on day one and advised me properly. Now I feel like they are fraudulently misleading me after they were the ones to inform me of the possible long term effects it could have on my vehicle and why the claims are handled one way just to turn it all around and leave me hanging. After five years of being a loyal customer this is how I'm treated. Left hanging, one person telling me to dry it out and see how it goes, the next telling me they are totalling my car leaving me to come up with the money for a new car and then this "manager" today telling me they are looking into it and then zero communication. I need answers!

I had an unauthorized purchase of an insurance policy through PayPal on 11/01/2018. I was told on 11/02/2018 I was being refunded via my bank account within 2 business days. I didn't receive it and call back on the 11/03/2018 then they said they mailed it to an address that was not mine and they have to wait and reissue on 11/26/2018. I called today 11/28/2018 they claimed they are just mailing it out today. I don't know what is going on with this company but I will call my lawyer if I don't receive my money in next 5 days

My wife (Anita Kline) was involved in a vehicle accident with a Progressive Auto Insurance customer. The other driver was at fault. We took our damaged truck to Lincoln Auto Shop in Plymouth, Indiana for its appraisal. The condition of the truck was a smashed door on the passenger side. The door would not open, however, the truck was still very drive-able. It was obvious by looking at it that the door was not going to open. The inspector had the shop force the door open. This broke the piece which allows the door to stay shut. The adjuster told me that no damage was made to the truck during the inspection, so I agreed to but back the truck. When I went to pick up the truck, the shop mechanic made the comment "oh, they are buying it back, I didn't know." This made me think that he may have gone a different route than break the door. Before the inspection, we had told Jordyn, the adjuster, that we wanted to keep the truck. We were basing this on the condition of the truck before the inspection. When I went to pick up the truck I was shocked of the condition. I immediately called the adjuster to complain. She said that she would talk to her supervisor and see if the amount we had to pay to buy back the truck could be reduced. The next day I talked to the adjuster and was told that there would be no change in the price. We were not happy with the amount. There is under carriage damage and the cab was moved over 2 inches. I do not think the inspector noted this damage. This truck was in mint condition with only less than 37000 miles on it. I feel that the inspector based his price on the year of the truck. Yes, it is a 2006, but it looked brand new before the accident with no rust and low miles. When he left me a message he stated that it was too bad it got damaged because it was a gem off a truck with the low miles. I received the payment in the mail, but am not cashing it. I feel that we are owed more compensation and should pay less for buying back the truck. Currently the doors have to be tied shut, but this does not keep the doors closed. Before the inspection I could drive the truck without the doors opening. The picture attached is immediately after the accident. The door was closed.

To whom it may concern,

I recently seen a commercial marketing insurance where the woman was pushing a man sitting in a shopping cart knocking items off of the shelves and then sitting on the floor where kids was running around him stating "act your age", I get that you all have a product that you all are trying to sell but I must say as a mother of a special needs child I found this particular commercial highly offensive. I didn't get the message all I saw was the future my daughter face as she continue to grow with her disabilities it came across as a joke and honestly it brought tears to my eyes, I know the struggles my seven year old will face her entire life and it is NOT in anyway funny, I ask that when you all decide to come up with marketing ideas that you show more sensitivity and compassion to the public of consumers that you choose to serve. NOT IMPRESSED!

I see your company is still advertising on FOX NEWS this network has been continuing dividing Americas. The so-called hard news daytime shows obsessing over stories that misleadingly cherrypick criminal activity by Latinos to justify the hardline immigration policies. And George Soros is funding a caravan of criminal Latinos designed to spread the anti-Semitic and racist anti-immigrant propaganda. Your Advertising dollars is funding this Cancerous activity. I don't want to buy product or services that are cancerous to the nation.

A transporter company, insured by Progressive Insurance, damaged equipment that they were transporting to me. Progressive claims that the insured doesn't respond to them or present information they requested. In otherwords, the transporter company, McKensie Trucking LLC of Baton Rouge La. doesn't want to accept responsibility for the damage. Progressive Insurance closed out the claim and I am left with $2000.00 in damage that I will not be able to recover.

This happened on 08/09/2018, and three months later Progressive desides to drop the claim and not pay for my damages. They said they were going to send out person to check out the damage and they haven't sent anyone as yet. It was a brand new piece of equipment and and would like to be reibursed for a new rotary mower. I was planning to use it to supplement my retirement and now I will go further in debt. The claim Number is [protected]

They never respond.
The other car was insured by the same company, Progressive. Police said if no one was hurt filing a report was time consuming and not necessary.
The other driver was at fault, so said the cop.
I called Progressive while waiting for police. They put an incident report into the system and said someone would call Monday. The wreck happened Friday 6pm 10/19/18. I got a call Saturday the 20th and gave a recorded report of what happened and sent photos. It was as if this guy had none of the info I had given yesterday. They told me to download the app and I could follow the progress of my claim. I did.
I never got a call on Monday. I called my assigned investigator via the app. No answer. She, Shannon, called me back 2 hours later to tell me they were having trouble getting in contact with the other insured driver.
During the conversation I discovered that they had wrong information on the other driver and seemed unaware that the policy holder and the person driving were two different people.
Now it's Thursday, Nothing, no progress report on app incident page, no call from Shannon.
I specifically asked her to call or email me daily even if all she could tell me was nothing new.
I am so disappointed in the total lack of common sense customer relations.
I figured because both of us were covered by Progress the claim process would be easy.
Turns out they just don't want Progress to pay to fix it.

Approximately 2 years ago, I was involved in an accident with one of your clients, who was found to be at fault for the accident, this involved your clients vehicle which appeared to be a late model nissan maxima and I was driving a 1996 chevy tahoe which at the time taxes indicated was worth approximately $950, first of all I did not hear from your company for three days following accident, and when contacted agent asked for authorization to record conversation which I pleasantly agreed to, after establishing that, I was then given the 3rd degree on exact circumstances, even questions on your clients use of good judgment and use of signals, maybe necessary for your policies, but I would think my concerns should have been priority, such as, were you injured, have you been checked out by medical facilities? Once his questions were satisfied then he asked about any injuries, was vehicle lawfully drivable, I hit your client approximately 40-45mph, pretty sure your clients Nissan was totaled, my vehicle being old and more sturdy suffered a bad disfigurement to the entire front bumper/grill/headlight but was still drivable, your agent confirmed age of my vehicle and stated for me to take pics and send them to his office which I stated I had taken pics the day of accident, was then told to call his office the next day or so to recieve info where to send, when agent was contacted he stated that he needed me to bring vehicle to his office in sharonville Oh, now heres problem, I am a nurse who lives in florence Ky, but work in Cincinnati Oh, the accident took place in Cincinnati, I live 26 miles from work and Sharonville is approximately 38 miles from my house, why would I be inconvenienced over an accident that was your clients fault? I see Progressive vans driving all around my neighborhood so why couldn't they come to me? Anyway, truck did have some latent demage, stress of trying to stop before hitting your client caused entire brake system failure otherwise I would probably have gone out of my way to satisfy your agent, but was unable to, so I ended up buying another vehicle and storing tahoe untill it could be repaired, I never did receive claim and think it isn't right, I can find claim number but would like to know what I should do regarding this matter, thank you for your cooperation.

My policy just came up for renewal and they raised my policy amount by 25% with no new accidents or tickets siting only the claims in Washington state had gone up.
Ridiculous price gouging. The increase was simply explained as an increase in claims in my area. I do not however believe this to be the case. I would like this matter investigated to verify the companies claim that they incurred a 25% increase in claims.

To Claim Department
Claim Number: [protected]
Service Provider: Crystal Ball Towing And Rec
Date of Loss: 9/16/2018(Damage made by towing )
Date of Report: 9/17/2018
Vehicle Year, Make, Model: 2009 NISSAN Maxima

To Whom It may Concern

I am writing to express my dis-satisfaction with progressive insurance for the claim regarding my car damage made by towing company. I was driving back from NJ to Virgina on 9/16/2018 and i called road side assitance for towing my car as there was a noice coming from muffler pipe. As soon as towing truck arrived and started loading my car in the towing truck the muffler broke completely as well as back bumper. The muffler and back bumper were completely damaged and seperated from car as the muffler pipe got stucked in towing truck edge during loading the car in towing truck. Then, the towing driver provided me a visiting card of towing company and said his company will file a claim to reimburse for the muffler and back bumper. Two days later, the insurance company called me saying someone would come to inspect the dmaged vehicle and provide an estimate for reimbursement.
I was really shocked to hear from insurance company the next day that they are going to reimburse for only back bumper but not for muffler which was the main reason of breaking back bumper. I could not accept the low estimate so, they agreed to send the adjuster to check car again and decide. Later again they informed that they will reimburse for only back bumper. This took a week and i had to manage to commute by texi to my work. You could imagine how frustrating and inconvinient my condition is.
I expect progressive insurance to be fair on my case and help me to get reimburse for my damages. I am really surprised that they even did not provide rental car and i am not receiving any cooperation from insurance adjuster in analysing the whole incident.
Dealing with this whole process is giving lot of mental and finalcial stress.
Please do something as soon as possible to get me reimburse for my damages.