Menu
For Business Write a review File a complaint
Protea Hotels

Protea Hotels review: product and service

X
Author of the review
6:46 am EST

Good day,

I am not sure if this is the right email address to use for lodging my complain, nonetheless I will proceed.

I am extremely disappointed with the service received from the Edward Hotel and the Prokard team as a whole!

Last month I was called twice to renew my card, to which I advised the call-centre ladies on both occasions that I am always in meetings so they are welcome to talk to my wife in the card renewal process.
I advised the lady that my wife is still awaiting for the actual Prokard, as she still has not received it, even after she has made a few requests to have the card sent through to her. The lady answered me in a very defensive manner, stating that she was not the one who was responsible for the account last year. I then told her not to be defensive, as I am not questioning her personally on the card, however the company, as she is calling on behalf or representing the company, which happens to be Protea Hotel as an entity, in this case.
Nonetheless, I advised the lady to speak to my wife, once agreed and confirmed, I will then make payments. On both occasions, both my wife and I never received any call back.

I urge that you listen to this call. Please pull details of this particular call using my direct cell number: [protected].

I then called the call-centre twice to make a follow-up on the card renewable, however still found no joy in this process! I then booked a trip to DBN where I used my 2019 vouchers, 2 days in Mhlanga Ridge and another 2 days in Edward.

Mhlanga Ridge - Had a pleasant time. They never disappoint. However Edward, on the service level -not really the best, taking into consideration the room rate I paid. On the 2nd day I was told that my card has expired, therefore I would need to pay full amount for breakfast. I then insisted that they send me an email stating this, so I can take this up. (Please see email below).

What really upsets me is two things:
1. I never received the actual 2019 card even after requesting it numerous times
2. My wife and I Never Received any further call back explanation on this and on way forward on card renewal
3. Why do I need to pay for full breakfast for a flawed renewal process on the Prokard side?

I really need someone to answer me on these detailed questions or I will escalate this even further!

Xolani Mathunjwa
ADP Operations Manager

0 comments
Add a comment
  1. Protea Hotels Contacts

  2. Protea Hotels phone numbers
    +27 861 119 000
    +27 861 119 000
    Click up if you have successfully reached Protea Hotels by calling +27 861 119 000 phone number 4 4 users reported that they have successfully reached Protea Hotels by calling +27 861 119 000 phone number Click down if you have unsuccessfully reached Protea Hotels by calling +27 861 119 000 phone number 0 0 users reported that they have UNsuccessfully reached Protea Hotels by calling +27 861 119 000 phone number
    100%
    Confidence score
    Central Reservations
    +27 214 305 300
    +27 214 305 300
    Click up if you have successfully reached Protea Hotels by calling +27 214 305 300 phone number 1 1 users reported that they have successfully reached Protea Hotels by calling +27 214 305 300 phone number Click down if you have unsuccessfully reached Protea Hotels by calling +27 214 305 300 phone number 0 0 users reported that they have UNsuccessfully reached Protea Hotels by calling +27 214 305 300 phone number
    100%
    Confidence score
    International
    +27 214 305 000
    +27 214 305 000
    Click up if you have successfully reached Protea Hotels by calling +27 214 305 000 phone number 2 2 users reported that they have successfully reached Protea Hotels by calling +27 214 305 000 phone number Click down if you have unsuccessfully reached Protea Hotels by calling +27 214 305 000 phone number 0 0 users reported that they have UNsuccessfully reached Protea Hotels by calling +27 214 305 000 phone number
    100%
    Confidence score
    Head Office
    More phone numbers
  3. Protea Hotels address
    Main Rd, Sea Point, Cape Town, 8005, South Africa
  4. Protea Hotels social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  6. View all Protea Hotels contacts
Protea Hotels Category
Protea Hotels is ranked 151 among 518 companies in the Travel and Vacations category