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My wife and I signed up with them 2 years ago. We are moving to a new home 1 mile away. Their rep assessed our new house already equipped with a good alarm system and proceeded to assess us a new activation for $200 and also for every single window that are already wired, and charge us for a new box. Ultimately, they wanted a $900 to “transfer” service.
What’s worse is that if we decide not to use Protection One anymore, we are still responsible for another year’s worth of payments for the old house! They did not give us a copy of the contract, which apparently says that we’re locked in for 3 years! There is no contract termination fee; rather, they are going to fully charge us 15 months of cost ($500).
This is a highway robbery. A competing alarm company will charge only $20 to sign up with existing alarm system on the new house, with a contract that I can end any time.
I suggest that no one sign up with these crooks at Protection One. Go with a company that actually provides reasonable service with good price. Protection One did not even provide good service. When my alarm started to chirp in the middle of the night every 10 minutes, their response was to have us wait 3 – 4 business days until someone can come by.
Stay away from Protection One.
I agree! They sold my 88 year old mother a five year contract without showing her a contract to read before signing. She was told she had 6 months to cancel when in reality she had 4 weeks. She has never been able to learn to operate the system so called 6 weeks after signing to cancel and was told she was in for five years of payments like it or not. It was at this point she demanded a copy of the contract. Susan or who ever is the executive of customer relation, you and your company should be ashamed of yourself for preying on the elderly! You will be hearing from me!
I was disssatisfied with Protection1 and switched to a different monioring service several months ago. Today I received an "service disconnect" invoice for $750 from them. I never was informed ahead of time of the fee, and certainly would not have agreed to using them if I had known about it.