PS3specialist.com
Reviews and Complaints

Reballing Genius LLC, also known as PS3 Specialist, received my computer for repair after I prepaid the $129 fee through PayPal. I shipped the computer according to their guidelines on January 22nd using FedEx. It was delivered and signed for on January 26th. The order number is 4348. Despite the delivery confirmation, their website still indicates my order status as 'Awaiting Customer Package' to this date. I've attempted to reach out through their messaging system and emails for over a week without any response. Additionally, their listed phone number is currently not in service.

I sent an expensive and rare video game console, a Playstation 3 (PS3), for repair at PS3 Specialist. This video game system plays several generations of Playstation games and while it is no longer manufactured, it goes for about $350-$400. I made my payment on Nov. 2nd and sent my item for repair a few days later, after receiving an email on Nov. 14th. My PlayStation 3 had some errors and I spend many nights looking for repair shops. PS3 Specialist came up in almost every search. The reviews were not too great, but I had used them a few years ago and had no issues. I also could not find any other service that performed a procedure called reballing --which is what I thought my device needed. The following is the services I paid for: Play Station 3 (Model CECHE01) reballing repair, overheating repair. *reballing is a type of repair to fix the CPU and GPU of computers. However, after sending in my PS3 and sending the repair fee, which was $174.99, I stopped hearing from PS3 Special...

I sent an expensive and rare video game console, a Playstation 3 (PS3), for repair at PS3 Specialist. This video game system plays several generations of Playstation games and while it is no longer manufactured, it goes for about $350-$400. I made my payment on Nov. 2nd and sent my item for repair a few days later, after receiving an email on Nov. 14th. My PlayStation 3 had some errors and I spent many nights looking for repair shops. PS3 Specialist came up in almost every search. The reviews were not too great, but I had used them a few years ago and had no issues. I also could not find any other service that performed a procedure called reballing, which is what I thought my device needed. Reballing is a technical repair process that involves fixing the CPU and GPU of computers. The services I paid for included Play Station 3 (Model CECHE01) reballing repair and overheating repair.

However, after sending in my PS3 and the repair fee of $174.99, communication with PS3 Specialist ceased. The only email I received confirmed they received my item. I made this purchase for repair on November 2nd, and it is now March 1st, without a single update. I have sent several messages using their online website and I've sent numerous emails asking for an update. When I call their phone number, I get a busy signal. In one of the emails I received, I also noticed another phone number. When I call this number, it goes to an automatic message at a place called magicJack.com and the automated voice states the number is not active. I feel like 119 days is an extraordinarily long time for a repair to take place, especially without any updates, not to mention I've been totally ignored.

I ordered a reballed ps3 listed for sale on website with the purchase price of a total $409. Pre-paid order on June 4 and received a confirmation email for my purchase. After a few weeks I checked on status of the order which read awaiting fulfillment. After failed attempts of contacting owner of business, I assume the money is gone.

I sent two Playstation 3 consoles in for repair shortly after my purchase of their repair service on May 13. There was some communication before the end of May, but then I didn't hear from them for several weeks. I started sending messages and never heard anything back. I started asking for my consoles to be returned to me, even if they were not repaired. I opened a PayPal dispute in mid-July to try and get their attention. They never responded to the PayPal dispute, so I ended up getting my money back. After complaining about the lack of communication on their Facebook page, I was told via Facebook that I, along with other complaining customers in a similar situation, would have our consoles returned to us as he decided to not fix them. However, I still have not received my consoles, and there is significant value in them, even in parts. I have been blocked from contacting them through Facebook and have not received a response to any of the additional messages I sent through their website. I even offered to pay for return shipping and asked him to send me an invoice for the shipping costs.

ps3specialist.com is the website of a business that offers to do repairs for video game consoles (principally the PS3) and other computer hardware. They have a shopping cart where you can add specific repair services from a list, and once you checkout, you are given an address to send your device to. There is a chat widget on their website, but they don't seem to monitor it. Instead, you are encouraged to send messages via their Facebook page, which is here: https://www.facebook.com/ps3specialist/ When you are inquiring about their services they respond and are friendly, but once they have your money they go silent and stop responding. I sent my PS3 in over a month ago, and the "status" of the order on my account is still listed on their website as "Customer Package Received", last updated Nov 2020. If you do a little googling around you will see that this is sort of their modus operandi. In addition to all the complaints here on ComplaintsBoard.com, you can see the same story told over and over on their google reviews: https://www.google.com/search?q=ps3specialist+reviews&rlz=1C1CHBF_enUS923US923&oq=ps3specialist&aqs=chrome.0.69i59j46i175i199i457j69i59j0j0i10l2j0i10i30j69i60.2142j0j15&sourceid=chrome&ie=UTF-8#lrd=0x80c3368118a097e1:0xaaa576910b92778c,1,,, ...and on Yelp: https://www.yelp.com/biz/ps3-specialist-rancho-cucamonga ...and on ripoffreport.com: https://www.ripoffreport.com/reports/specific_search/ps3specialist ...and on, and on. They don't respond to inquiries on their own website, nor on Facebook, and their phone number seems to be out of service.

This company is nothing else then a front for a thief I did send my computer in Dec 4th and have not heard back from the owner- [*** ] The Computer was promptly delivered by UPS - therefore the address is valid - I'm pretty sure I will get my repair Money back trough my credit card company but I would also want my computer back -I'm surprised that nothing has been done against this guy .. there are numerous complains about him not doing the work and keeping the equipment ( this seems to be the end game - getting the equipment and then selling it off) Regardless something needs to be done about this Guy .. I'm trying to get the police involved as he is clearly a thief He knows that it is rather hard for us to get the items back especially right now where is not easy to travel ...

I purchased a repair service for my PS3 on March this year. I sent my PS3 to the seller for repair and due to not fulfilling the repair, I requested a refund for the service. I received the refund but I still haven't received my PS3 back from the seller. I have sent multiple emails, messages on his website and messages on facebook but no reply from the seller.

I sent in my PlayStation 3 to be repaired in May of this year. The repair was "completed" and returned to me. Once I received it, my PlayStation still would not work, showing a gross negligence to even test the machine upon repair. I contacted them to let them know, and they said that they knew the problem and to return it to get fixed. Since then, I have received very little correspondence and was told in August that I would receive good news after I asked for an update. It is October, and I have reached out multiple times and have received no contact from anyone.

i sent back my ps3 for a 2nd warranty repair, the first one didn't hold out, and took some time, but i got it back. this time zero communication after febuary 2020, its now october, 8+ months without any communication. I want my ps3 back, and i think it may be stolen or gone or hacked for parts. Khaled, is bad business person w poor communication w me and everyone else.

Sent my ps3 to him to repair in August, paid $264 for the reballing service. It is now the end of October and I still don't have my ps3 back. He has since stopped replying to emails, and there is no other way to contact him. He has stolen my ps3, and most likely parted it out. I really want my console back repaired or not.

I sent an Apple MacBook Pro laptop computer to Reballing Genius LLC in Rancho Cucamonga, CA on Feb 29th to be repaired. I have proof of the delivery and copies of emails from the store representative (***) acknowledging receipt of the laptop. The last email from him was from March 16th stating that he should have "good news" about the repair. I have never heard anything further from him despite numerous emails asking about the repair status. I paid for the repair in full. I also paid for the shipping. I filed a complaint with PayPal. They contacted the store about my complaint but never received a reply. PayPal refunded the repair charge. I have not been refunded for the shipping charge. The most important problem however, is that Reballing Genius LLC still has the laptop and I want that back. I have emailed and demanded to have the laptop returned to me but they have never replied.

I sent my PS4 for an HDMI port repair in May. After not hearing anything back for weeks I emailed them asking for an update in which they said they would have done and mailed by that Monday. It never happened. Since then I've emailed several times from multiple sources and they do not respond if include information from previous emails. But the one email I sent incognito asking if they do HDMI port repairs I got a reply fairly quickly. It is now July, almost August and I haven't heard anything since. I doubt it will see my PlayStation ever again.

On May 22 I ordered repair service on my computer motherboard at the cost of $69.99 plus $23.99 shipping. They accepted my payment and received my motherboard in the mail, I have UPS shipping confirmation on 1ZR4R484***8. Company did not return several emails or provide and confirmation they received my motherboard. I disputed the charged with my credit card company, but I have lost $18.11 in shipping and a motherboard worth $270 if it would have been repaired.