PSI Services review: Call center service

I recently had to call in because the online portal wouldn't allow me to take the next portion of my test after the quoted timeframe. I initially spoke to 3 different representatives who first told me to call about her number and told me to wait an additional 24 hours and to email a support line. Very conflicting information. However this was completed on my end. After 72 hours I called to find a resolution to the issue. Again I was told to wait 48-72 hours and to email support. At this point I asked for a supervisor and was immediately met with "they're in a meeting". I was placed on hold as I asked for the next supervisor in charge. The representative came back without a supervisor and stated now I need to wait 7-10 business days to receive my test scores in the mail... not even close to what my issue is. I again asked for a supervisor and was placed on hold. The representative came back with another answer that again didn't fit the question or accurately show she was listening to the issue at hand. I asked for a supervisor at least three more times and still never got one. It's unfortunate that this is the leadership the company is led by and the type of care they are teaching their employees. After the final time asking for a supervisor the representative finally offered to submit a ticket in hopes it would provide a solution. I felt incredibly bad for this woman having to work for a company with no solutions or leadership or care to help with people's livelihood I took the ticket number and will have to close my business doors until psi is able to send my test scores to themself so I can take my next steps.