PSI Services review: PSI master electrician Texas exams

PSI did not send testing material for my exam such as Plan Set, and Power Wheel.

The testing center proctor was on the phone for 2 hours with India help while I waited to start the exam.

The poor proctor had phone in one hand and was trying their best to help the lobby full of others who were trying to get in to take their exams.

The proctor was concerned that they would get bad reviews because this mess up caused the rest of their test takers to get started very late on their tests.

Eventually the proctor was assured that I did not need the Plan Set because the Power Wheel and the Plan Set were the same thing and PSI had emailed the proctor the Power Wheel already.

So I told the test proctor, I was going to just start the exam and see what happens.

After the tutorial and before the exam started, I was presented with the screen that required me to acknowledge this exam was NEC 2020 and I was using the NEC 2020 book.

I stoped and went to tell the proctor that I had the wrong exam, because Texas, TDLR required the NEC 2023 exam.

So I was concerned that my exam would not count since PSI was specifically telling me this was a NEC 2020 exam.

The proctor got on the phone again for about 60 minutes while I waited in the lobby.

The proctor was told that I should just accept and click yes on the screen and start the exam.

I was not convinced. The screen specifically tells me it's a NEC 2020 and that I agreed.

Eventually the proctor was assured that NEC 2020 exam screen I was looking at was wrong and that I should accept the NEC 2020 message and take the exam.

That if there was a problem with Texas, TDLR and this exam, that PSI can make the change on their end in the IT department after the exam was completed.

So I started the exam.

Question 28, 29, 30, 32 told me to refer to the plan set to answer the questions. So, With test time counting down, I went and told the proctor I still needed the Plan set.

When I got to question 48, the proctor came in an told me that I was not going to get a Planset and that I could just cancel the exam and reschedule or just finish it and see how it goes.

I continued the exam without the Plan Set.

I passed both portions, the NEC Knowledge Check and the Calculations exams.

I got my print outs, and left at 7:30 pm.

I was there at 8:30 am.

Being concerned that PSI was going to send over to Texas the results of a NEC 2020 exam, I called Texas the next day which was Friday.

They had not gotten the results.

I called again on Tuesday because Monday was Presidents day.

Texas has not gotten the results yet.

I then called PSI.

Turns out after a very long hold time, they showed in the system that I needed to still schedule and take the exam.

I shared with them the Ticket Number that the Test Proctor given me for this issue.

I sent my exam result reports to PSI for proof.

They told me it will take less than a week for them to get a hold of the department, for that person in that department to look at my account, see a passing score for each exam, change it to passed for all to see, and to send verification of passing score to Texas.

A week, are you serious!

I told the PSI lady on the phone that I need this done sooner, or my employer will fire me.

She told me there is nothing she can do about the speed.

Mean while, I kept calling Texas to see if they got the scores.

After a week, I called PSI again.

They told me the New ticket number had not had any progress nor change as of yet.

I told this lady I need this done now, or I will be fired.

She told me she was going tell her manager, and send this query priority.

I should her back within 24 hours.

Well, I am officially fired from that employer and my job was given to another.

Plus, I am out the exam fee.

Plus, I will be loosing that daily income until I can get another good employer.

So, I have lost lots of money because of PSI's failed process.

PSI should have mailed the Power Wheel and Plan set like they were suppose to.

My struggle is the PSI Indian staff are not able to simply fix an issue. It is an easy fix.

"Hey this customer sent me his passing score, but we do not show a passing score. I better call the IT department.

Phone call... Hey IT, please check customer xyxyxyx and see if they passed the Texas Master Exam? Oh, they did? Great. Please change the status in the system to Passed. Will you please force a send verification to Texas then.

Great that is done.

Hey customer, it is all fixed.

Have a great day."

NOPE... the Indian helpers tell me they can do none of this.

It has been 2 weeks and nothing is resolved yet.

I am still waiting for PSI to fix this!

What happened to PSI? They use to be quite on it.

FIXES

#1. FIX your system. Send my passing score to Texas before I loose another work opportunity!

2. Pay me the income you caused me to loose plus exam fee.

3. Allow customer agents to actually help the customer resolve issues.

4. Give me the option to speak to and work with a USA agent when I call.

I will happily pay more for testing services if you just give me good customer support.