Public Service Electric & Gas [PSEG]
Reviews and Complaints

Before you rush out to add the worry free service contract to your already over charged billing be warned. Have had this contract for 3 years and this past month actually needed to use it due to problems with my water heater. So that is 3 years at $350 per year (over $1000 paid so far) to have them come out and determined why the pilot light went out. Well one month later, 5 service visits later, 2 weeks total with no hot water (with 2year twins) and 4 days off from work to wait for these jokers to appear and I am still without hot water.
The amazing part is not only do the service men highlight eachothers incompetancey to do their work correctly, but when they tell you a part will be in the next day and it will be installed as the problem was being caused by them, you get a call stating it will be 3 more days until the part can be installed!
So now I am ready to ditch the joke of a contract and repalce the boiler altogether to end this nightmare and to cancel this obvious waste of time and money. The contract title is right, the worry free statement is for pseg as they sit on their backsides worry free about what you can do about having to go another week without hot water or anyone servicing the boiler who may actually know what they are supposed to be doing.
I actually had better service and repairs with american home shield warranty, at least they recognized the need to provide a paying customer and their family hot water during the coldest winter in years!

Thanks for nothing pseg I am sure you can find the right place to stick your worry free service contract, on second thought it may well take 5 guys to do it as it has to date with my boiler and still no hot water!

I was supposed to have a technician come to my home to get the electric meter outside (it is in the home and we get an estimated bill, which is super high so they "recommended" that we have our meters outside "for free." I agreed, except it was one day for gas, one day for electric. The electric meter guy never showed up, but he said that he did and that our home was "inacessible." Ok, I not only was home, but I was OUTSIDE the whole time waiting for this guy. As a matter of fact, when he said he passed by and it was "inacessible" my boyfriend was inside calling PSEG!? How do they get away with this! I tried to complain but no manager came to our aid.

I have always paid my bill on time. I decided to setup auto bill payment with PSE&G with a $100.00 limit. I figured if it went over 100 I would just make the extra payment and that would be that. To start off I think they only took 100 out twice. Other times there system instead of 1 transaction of 100 it sporadically splits the hundred into two separate transactions and takes them out of my acct at different times of the month. As irritating as that is at least they are still not auto taking more than 100. Now rolls around winter and my gas bill is over the hundred mark. I let them take what they take with the hundred and I log into there system and I make the payment for the remaining balance. Couple months down the road I notice my paper bills are showing higher and higher balances yet my online bill shows my payments being made and the balance is always what the monthly bill is. I tried to call a couple of times but when the voice system is telling you that there is over 45 min wait that is outragous. The last straw finally hit when I get a disconnect bill in the mail and then a phone call telling me i'm almost 400 past due and my services are going to be shut off. Luckily this time I call them in the middle of the day and I get through within 5 min. At this point I am fuming, irritated and I'm just waiting to see what they are going to say. The agent comes on the phone and we go through the normal verifying acct process and then I angrily explain (I know its not his fault unfortunately he does represent the company) the scenario of making the payments and all. He puts me on hold for a couple of min and then comes back. There was no explanation as to why they couldn't bill my acct the hundred in one transaction but there was a good reason as to why my bill was almost 400. He tells me that I haven't been making any other payments above the hundred they take out every month. Ok, at this point I am already logged into my acct with them and I could tell him exactly what amounts and when I made the extra payments. Here's where the kicker comes in...he proceeds to tell me that since there was a limit for them taking automatic payments from my bank acct they would not accept any more paymets from that same acct above the hundred dollar limit they have already taken automatically. So even though the past couple of months I would log in and make another payment on the acct, even get confirmation numbers, and the system took the payments (at least visually in there billing system) and showed my balance as zero, there system just ignored the payments and never took them out of my acct. I have never had any company refuse to take a payment that I separately authorize above and beyond a pre set automatic deduction. It now comes down to 1 of 2 other ways to make a payment and i'm not sure they will accept one of them. I can either pay using a credit card (Bam, lets have our third party company bang the customer a service fee of around $6.00) or I have to setup an automatic bill pay from my checking acct and hope they actually accept the payment that is pushed to them. Either way in this scenario I lose. No where in there website while setting up auto payment does it state if you balance is over the auto pay limit you have setup, you will need to supply a second completely different account for payment as even though you may come on to the website and authorize more payments we won't actually take them. I can understand the fact that a hundred dollar limit that i have setup on the automatic system, but if I physically log into my acct and setup a separate payment that has nothing to do with there automatic payment system, then they should take the payment. This is a warning against anyone who has this company for gas or electric, don't setup automatic payments through there system unless either your limit is way above what your balance will ever hit or plan on using a second completely different payment acct for the difference. This whole issue could have been resolved by the billing systme prompting me while i was making a payment. All it had to do was deny the payment and tell me this funding method has hit its limit for the month and I need to supply another form of payment. As irritated as I would have been I would have understood that and would have went a second route to make my payment. But here we are.

Lost power due to storm on Saturday, Mar 13 promised restoration of services no later than following thrusday 4pm. As of 11am Friday services not restored and will no longer make commitment as to when full service will be restored. Unable to get contact anytime or get solid answers as to the specific reasons of the delay. Meanwhile 98% of the outages are corrected while we remain without and withotu reason. Never been late account is current. Out area is not under water. Overall, PSE&G is thge worst utility in NJ. Every time we have a breeze down our block the power goes out for 5-10 hours. At least 5 times a year we have power disruptions of 5 hours a more. Now its been over 6 days, without heat and its cold. We pay high rates never miss a bill.

PSE&G has to lines coming to my house, this was news to me. An A and a B line. Well one day the B line went out and most of our house was not getting electric and the power was tripping to the major appliances, including our refrigerator. We called PSE&G and they said quote "since we are getting some power than we have to get our own electrician because it is an internal problem" Fine, we paid an electrician $300 to tell us that all the outlets are fine and the junction box is fine. He then went outside and gave us the news. " PSE&G is not supplying the power to the house" Now keep in mind my wife just spent $325 at the grocery store and all the meat spoiled along with everything else. We then called PSE&G and they went up on the pole and did what electric people do, and thats fix the problem and now both A and B circuits work again. But the electric was out for 3 days in the middle of the heat with kids and no food and a lot of candles.

THEY REFUSED TO REIMBURSE US ANYTHING, NOT EVEN AN APOLOGY. BUT WHEN THE ELECTRIC BILL IS OVERDUE THEY ARE SURE TO CALL YOU THREATENING SHUT OFF.

WHAT DO YOU DO?

OMG! How I sooo agree! They are the worst, last night 10-13-09 I had not 1 but 3 rude crude individuals, a Simone, another was a Tonya who hung up on me and finally a Melinda who refused to get a supervisor on the phone.

This will not be tolerated! not when we the consumers pay our debts, who on Gods green earth do these people think they are? Who does the hiring @ PSE&G? My guess is that they hire anyone from the streets who needs a job and is willing to work for minimum wage and there you have it! a bunch of uneducated, inept deficient people who are so called assisting me when I call with questions?...OMG! What a world...

What because they are in collections that gives them the rights to treat others like CRAP! If they can't handle working with people, they have NO business working with people!

Why is PSE&G the only utility company we have? I still don't understand it! Can someone please address this! PLEASEEEEE...

Pse&g sent me a preposterous bill for around $2,000 for march and april even though I was away the entire month of april. My typical bill for such months is around $200 per months. The bill showed a preposterous 5,000 kwh usage for each month (5,000 kwh is typically consumed by 15-20 houses)... I am very frugal and, as I said, I was away in april.

I called pse&g in may and they said that many customers have had similar similar unexplainable "spikes" which was caused by a glitch in their "new" system... And they asked me not to worry and that they are fully aware of my historical monthly usage, etc, etc. They promised to send an investigator to fix this problem.

No one ever came. I called several times, and they kept telling me that they are a little behind but someone will come by and fix this mess.

May, june and july passed and no one came. Still, pse&g, using the us postal service were still sending me "overcharged" bills...

In august, I called and my "request for investigation" in may was mysteriously lost and they offered to issue a "new" request for investigation.

I insisted on speaking to a supervisor... A supervisor called me with a "new tone", and started "speculating" that there "may" have been a "short" in my house that "may" have caused the spike... And then added that, even though this is very unlikely with a 0.01% possibility, if the meter in my house is functioning properly, that means that I will be responsible for 10, 000 kwh consumption for 2 months.

I am horrified... And I feel totally helpless and under the mercy of pse&g and its gigantic might playing the "other party", "the investigator" and the judge.

On wednesday, august 26, 2009 I came home after a long hot day of work to no power in my home. Unfortunately, this has not become uncommon in my home.in these hot months I have at least 13 power outages for over 2 hours each. After complaining, I have never been reimbursed either. On the date mentioned above, this was not a typical power outage, pse&g shut off the power. They stated I did not pay my bill which I had. No I did not give a full payment, because I am on the budget plan and my year ended in august leaving me with a very large bill. I still question this because during the previous months I was on target and then all of a sudden in august of 09, I was $800.00 over my budget plan. I still paid $330.00 and was going to make another payment this week, but they shut my power off for lack of payment. The lady on the phone was extremely rude to me threatening to hang up the phone on me if I did not calm down. Could you imagine thinking that there was a two hour power outage to hear your power was shut off for lack of payment when you know you paid, would anyone be calm? I had to go to the service center, wait 2 hours give them all of my money in the bank account, leaving me without food for the next two weeks and give them money. The service center told me because the payment was received at 3pm my power may not be on to later on at night or the next day. I explained my elderly father was staying with me and has asthma which would definitely be aggravated by the heat. They said they would try but could not promise me anything. I explained I was there at 1pm and can't understand why I had to wait until 3pm and that was causing my power turn on to be delayed, they had no explanation. I also explained the payment I made and they told me that it probably was not processed because I must have had the account number wrong considering after 10 years of having pse&g they changed account numbers? I was completely confused. I used my phone to get on the internet to look on the bank account and noticed that the payment was never cashed so I was going to call the bank in the morning and straighten everything out. From there I went directly home and waited outside for 6 1/2 hours. I had to have the neighbors take my dad in their air conditioning so he could be comfortable. It wasn’t until I called pse&g emergency line and reached the only friendly person there who changed my order and had pse&g there in 5 minutes. The next day I went to the bank to find out what was the issue with the account number to find out that my account was now overdrawn because they now took the payment out and the account number I had on file was never wrong. I am sick and tired of having to deal with this monopoly with no help. Can someone help me? I now still have no food, make too much on paper to qualify for help and have been completely screwed by pse&g. What do I do?

About three months ago one of pse&g electrical squad did some work on my sidewalk: portion of my driveway and sidewalk was removed. Three days later they left after surrounding the area with cones and flags.

We have been patient all this summer warning our grandchildren to stay away from the stones and clay-soil and a possible falling tree.

We live right on the corner of howe ave. And pleasant view drive. Now the view has become an ugly and unsafe appearance.

Calling pse&g is a nightmare. Please, please let us know when it will be redone the way used to be.

Thank you, respectfully joseph miglino, my wife tina and our grandchildren

The month I moved in I received a bill from pse&g for over $700. This is before I had used even a month's worth of gas and electric.

Since then, I have received monthly bills for over several hundred dollars, even during one month when my job required me to be in south dakota for three and a half weeks. During that month I used no gas or electric at all, but I was still billed at a randomly-inflated premium for power I never used. I asked them to come read the meter. They replied repeatedly that they are reading the meter.

Then to make matters more mysterious, my july bill, when I was at home a lot and ran my air-conditioner day and night, was for $50. This is after receiving previous bills for over $300 and one for over $700.

I am convinced pse&g fabricates usage numbers and is deliberately gauging its customers, solely for financial gain. It cares about profit, period. Pse&g does not care about the lies it tells. Pse&g will force people to pay what it decides it requires that month for its profit.

Pse&g does not care if a customer has children or elderly at home. This company, which has a virtual monopoly in my area, sends random groundlessly inflated bills. And if a customer calls to complain, they will claim there was a "spike" in usage, and demand to be paid, regardless.

However i've been asking around and there are many, many people being ripped off by pse&g right now. Something has to be done about this.

Pseg nj customer service is nonexistant, if you have a problem with their internet which is all the time and call you will wait anywhere from 5 min to 35 mins only to be told i'll transfer you to a different dept and wait another 5 or 35 mins. Or you get hung-up on altogether. The internet doesn't work either, I have multiple accounts and have to register for each one with different pw and longin info this is rediculous.

I pay over $300 a year for a "worry free" appliance contract. I was on hold for 30 minutes today to schedule an appointment for a broken dishwasher. The first available appointment is in almost 2 weeks! I will not re-new my service contract with them and I advise others to look for a different service provider. They don’t tell you when you sign up that most appointments take 2 weeks. Can you live for 2 weeks with a broken refrigerator? Or taking your wash to a laundromat? Or live for 2 weeks without ac in the summer? Total rip off!

I have been calling pse&g since feb for a problem I had with my bill. Everytime I call I am on the phone for 30 to 45 mins and then finally when I get through to them nobody has been able to solve my problem. I always get "oh we will take care of it". But still no luck they owe me credit for 900.00.. What should I do?

This service is horrible. It was better with the old website. You cannot get on line to pay your bill. I have tried repeatedly only to be sent back to the sign in page. It is frustrating and useless. Then if you call to complain, you have to wait on the phone for 10 minutes or more every time. Disgusted witjh your site> find sometjhing that works because this does not. Tired of it. You want to be paid, make the site work. It sucks

I have not received a pse&g bill since march, 2009. Everytime I call the 1-800436-pseg customer service line. I am told that they have a new computer system andi'm not the only one having this problem. They will speak with it department and have a bill sent out. After the third call I still have not received a bill! I wonder if I am the only one in burlington county that is having this problem?

Over the last several weeks (may/june - 2009), we have attempted to contact pse&g re: blatant errors in our may bill... However, their recent "systems" conversion has made communication impossible! Telephone waiting times exceed 30 minutes during normal business hours (pse&g confirms this on their automated answering system)... Instructions to call back during after hours - up 'till 8pm are absolute nonsense... When calling back after hours, we get a message that the office is closed and to call back during daytime hours. As an alternative, we have attempted several times to send inquiries using pse&g website... After completing all the necessary fields in the form provided, when we submit the form a message appears that due to "technical difficulties", please try again at a later date! Hopeless! Either this company is grossly incompetant or they just don't give a damn! Anyone else experience similar difficulties with the bungling, inept pse&g?