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CB Airlines and Air Travel Qatar Airways Lost baggage
Qatar Airways

Qatar Airways review: Lost baggage

S
Author of the review
3:02 pm EDT
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I lost my checked-in bag while flying on Qatar airways (QR0071) from Doha to Frankfurt on 05 Oct 2023. My original destination was Amsterdam but due to flight delay, I got re-routed to Frankfurt and my luggage was tagged to Frankfurt and i was told that i should collect it in FRA. However, the bag never came on the belt in Frankfurt

Flight number: QR0071

Date of Flight: 05 Oct 2023

eTicket number: [protected]

Bag tag number: [protected]

Bag description: Dark Red/burgundy fabric suitcase

File Ref # :

FRA3436456

I filed a claim online (File Ref # FRA3436456) and till date did not get any status update, calls or emails regarding my lost baggage. I live in the Netherlands, so, the nearest customer contact number is Germany or Netherlands. I called multiple times and unfortunately, the customer service people i talked to where based in India. It was a call center! Then, why do you advertise the number as international customer service contact. They could not help me because they do not handle lost baggage services only ticketing issues. I had to use chat to find out the status of my lost luggage. That's another comedy of its own. I tried WhatsApp chat to contact an agent and AGAIN NO HELP!

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Qatar Airways Category
Qatar Airways is ranked 13 among 221 companies in the Airlines and Air Travel category
#11 Emirates Emirates #12 Air Canada Air Canada #13 Qatar Airways Qatar Airways #14 Turkish Airlines Turkish Airlines #15 AirAsia AirAsia

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