CB Airlines and Air Travel Qatar Airways Not happy with customer service - lost and found

Qatar Airways review: Not happy with customer service - lost and found

Heather2206 of Perth, AU

Nov 20, 2023 9:37 am EST

Verified customer

Featured review

My new reading glasses were left by accident in the front seat compartment at 33C on the evening of the 10th November 2023. This was a stopover for a few hours before continuing to Perth Western Australia. As soon as I checked in at the terminal after getting off this flight to go onto the next flight I reported to the staff at check in. Not 30 minutes after leaving the plane. They told me I could not go back onto the plane to retrieve them and would have to put a report in. I was very stressed over this when I knew they were just in that compartment and easy to get too but of course had to follow the regulations.

As soon as we landed in Perth we went to the information help desk for QATAR and reported this immediately in full.

Ten days later after trying with emails and trying to ring again to the help desk to no vail, to see what is being done I have received an email saying in reference to your lost property claim unfortunately they were not handed in!

Then the cheek to say we welcome you back again in the near future to fly with them!

I am utterly disappointed with this service.

Secondly, the seats we were allocated, the overhead reading light was flicking off and on continually, as this was an overnight long-haul flight, this resulted in me suffering with a very bad headache. We tried to get the cabin crews attention on multiple occasions by pressing the overhead assist button, but we were ignored for quite a while. When finally, one of the cabin crew came over to assist they could not fix the light. They said they couldn't do anything!

Claimed loss: New reading glasses

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Corporate Communications Department

More phone numbers

Qatar Airways emails

support@qatarairways.com

100%
Confidence score: 100%

Support

Qatar Airways address

Qatar Airways Tower, P.O. Box 22550, Doha, Qatar

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Nov 13, 2024