RainSoft’s earns a 2.6-star rating from 107 reviews, showing that the majority of homeowners are somewhat satisfied with water treatment systems.
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water spots
For well over 2 years now I have been battling terrible water spots on everything the water drys on, ie shower enclosures, fixtures, coffee caraffes etc. Local dealer and manufacturer have tried to remedy the problem but to no avail. I have paid for private testing that shows corrosivity and sodium in the residue that dries. Rainsoft says because their...
Read full review of RainSoft and 3 commentswaste of money
I've had the system for 6 years and have averaged at least 3 service calls a year. The system just doesn't work reliably and when it does, the cost of maintenance is excessive. I am using 75 lbs of salt and 5 gallons of bleach each month. None of my neighbors using other systems use anything like those amounts.
The network is dealer only. When I attempted to contact the corporate office for help, I was told that they were only the manufacturer and offered no support. This has been one of the biggest wastes of money ever - stay away from Rainsoft!
The complaint has been investigated and resolved to the customer’s satisfaction.
Sales pitch
Rain Soft called multiple times in an effort to schedule a meeting with sales rep. Finally we had a mutual time and we met. On the confirmation call I asked the lady how long the meeting would take, she said one half to three quarters of an hour fair enough. (Had somewhere to be ) The Guy shows up at 10 till six not six my son calls says he needs a ride at 6:45 I tell him we should be about done right ? No! We're only about half way through the pitch 55 minutes so far, we tell the guy we'll have to continue at a later date. He hesitantly agrees . Forgoing the $20 gift card to Home Depot ( It's not worth it ) I call him back the next night and tell him to cancel next meeting. He starts in with, "But I didn't get to show you this...", oh well. Shame on Home Depot for allowing telemarketers in their store, Shame on Rain Soft for lying to prospective customers And finally shame on me for believing a telemarketer
His ignorance? He would have wasted thousands of dollars on a system that is only in reality worth $4-500.00 Dollars. He did the right thing in getting out while he could.
Due to your ignorance.. Now you are wasting 1000's of dollars and having all the side effects for your family. All because. You THOUGHT you knew.
bad service
My husband had signed up to win a free grill at Home Depot to be given away from Rainsoft if we allowed them to come out and do a water test. I knew they would try to sell us a system, but I thought it would be interesting to see what product that had. I very specifically asked how long the demo would take. The person making the appointment said 45 minute...
Read full review of RainSoft and 2 commentsbad product service
Rainsoft is a terrible service. There is no information about the service after you buy it. Everytime you need someone to come and check the water (Very often for my house) you have to pay $ 110.00 and you still may not have it fixed. You have to pay a lot per month for nothing. I do not recommend no one to buy this product.
Some folks would complain if they were being hung with NEW rope! We had a RainSoft system installed in 2000. Yes, there are maintenance costs, yes, you have to buy salt, but our well water was pretty bad, and our RainSoft system has performed well over the years. My wife is considering other systems, but I'm going to convince her just to modernize (digital timers) the system we already have. Overall, we've been extremely pleased with the system.
I agree--- I think there is some shady stuff going on at Rainsoft. I called Discovery Marketing (that is who Rainsoft.com told me to call for Florida) and they said I had a PAST DUE bill to cover before they would send out a repair person at $125 for the first half hour. Apparently, they rebuilt a motor last year and never told me about it! I remember calling them last year for salt delivery and they said if I bought X amount of salt that they would do a "free inspection" of my unit. Well, I left them a check for the pre-determined amount, and that was that...until now, a year later when they informed me that they had rebuilt the motor and that I still owed on it. WHAT?!?!? I never even received a bill for these unwanted repairs! The customer service person offered to take the late charges off for me...ugh. I am digusted with Rainsoft and Discovery Marketing. What a scam!
I too got suckered into a rainsoft system 15 yrs ago from world wide water of winchester va. A year later they still couldn't get it working right. I should've made them remove the system and gave my money back.Finally I called castle water out of greencastle Pa, in a short time they had it working properly. Now I pay for the annual service call (plus salt). Still if I could've done it over I'd have bought something else. Rainsoft: "yesterdays technology at tomorrows prices"...
do not trust them
Last night we had the free water test from Home Depot - Rainsoft. We thought it was going to be 45 minutes tops from what the woman told us in the store and then get a $20 gift card to HD.
The guy Don Donahue rambled on for an hour and a half before we said ok, enough. Tell us the price and get out. Then he had a hissy fit. He started packing up his suitcase of chemicals loudly and then told us that we should be more professional. I told him that he shouldn't waste people's time.
DO NOT LET THESE PEOPLE INTO YOUR HOUSE! YOU WILL REGRET IT.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was a Rain Soft salesman; the good news is the 2010 updated model does work and does do what it's supposed too. It’s in my house and I'm keeping it. The BAD NEWS is Professional Water Services (in Bristol Pa) One of the original RainSoft dealers (1975) are, just like all the other dealers, major Rip-off artists! $8, 390.00 - drop to $7, 390.00 and then pressure the heck out of you until you ask them to leave, then they insist on calling the office ONLY to get you on the phone with a very savvy manager who will start all over again.
*They even made a good profit on me charging me $4, 830.00 + 338.00 tax =$5, 168.00 Ouch!
The manager at P.W.S. is from the Corp office and I heard him say over and over again, ..."you have to keep closing, close close close, " (that's sales talk for close the deal, push push push) when a fellow salesman said, "but you will offend the home owner" the Corp manager said, "I don't care." and he said this all week long in the training, "buyers are liars, I don't care, I don't care! You have to close'em"
If you could get them down to $3, 200.00 with installation and a lifetime warranty, don't keep the soap, don't keep the air cleaner then it's worth it. Oh please do not become bedazzled by 4 yrs of free soap - it wasn't free you paid for it... hello! $7, 390.00 and don't be impressed with the free Air purifiers - you paid for that too $7, 390.00 and don't be impressed with the free installation.. You guessed it, you paid for that too... $7, 390.00 IT'S all worked into the price!
Their tactics are brutal on the customer, Home Depot should be ashamed!
WARNING: they install the NEXT DAY even on SUNDAYS because they know if you get a chance to look on the INTERNET you will cancel. They also believe you (the average home owner) is too stupid to know your 3 day Right of Rescission is still in-effect even though they installed the next day! Fill out your 3-day form get it post marked registered return mail, and mail it off. If they don't remove it call the Attorney General, the BBB, and Home Depot Credit line.
Salesman commissions as of my training 2010:
11% to 17% of the total cost before tax.
That’s $860. to $1, 256.00 per sale!- now you understand the motivation of the salesman (water tester haha) to close the deal tonight!
WARNING: Professional water Service will have access to your credit report and all private banking and home information once you sign the application.
On a good note underneath all the price gouging and unethical high pressure sales tactics, demeaning and uncaring treatment of their salesman –I still believe the Borchainer family actually does mean well, they’ve just lost their way and have become seduced by greed, and bitter by their own karma from years of miss-leading the average consumer to buy something you can get from Pelican for $1, 500.00 without all the fanfare.http://www.pelicanwatertechnologies.com/combo_series.php click to watch all 3 videos
How sad it must be for them to own a business so hated by so many scorned customers across the entire country. Funny: a system that works teamed with a company with no conscience equals: low ethics, low standard of morality, a presumption that You are stupid and fueled by greed. hum I believe these are also the devils qualities.
All commentary is expressly my opinion only, based on what I’ve seen, heard, was trained to say, and actually did in the home on behalf of my commission and RainSoft through the Dealership of Professional Water Services, Inc.
* it is possible in my short time with Rain Soft(PWS bristol Pa) I did not learn enough to have a better opinion of them. Please do your own investigating and give equal time to both sides: Love'em or Hate'em You decide
Don the tester/salesman is an idiot. The only time he wasted was yours! Rainsoft counts on pressuring you to buy "tonight only" the price sucks..look at the contract, it is 19.99% on the total unpaid amount! That's 20% for 5 years!
poor service
I purchased a rainsoft water treatment system in 2004, and it worked fine and I was well pleased with it. About 3 months ago it just stopped working. I always added the salt as instructed, and the last salt I put in, was when I noticed it had stopped working. It is a shame to have invested so much money into a product that just stops working for no apparent reason. Does anyone out there know who I need to contact to get service? I would really appreciate it. Another complaint I have is that the salesmen they have out there do shady things behind your back. I signed the contract and someone forged my husband's signature on the contract so that he too, would be responsible for paying for this system. My husband was out of town when I signed the papers, but somehow my husband's signature magically appeared on the contract.
The complaint has been investigated and resolved to the customer’s satisfaction.
Carter
I also live in Florida, I used to be a customer of discovery marketing also.
I now use A&B Marketing in Jacksonville, they travel all over the state, allthough I guess it will depend on how far you really are from them.
Any way I have found them (A&B) to be a good service company to deal with and they actually turn up when they say. The two guys I have met from the service dept one older man and a Scottish guy both seemed to know their job and I was impressed that the cost I was told on the phone and the cost I was told by the service guys was the same
I would allways use A&B
hope this helps
HG
I agree--- I think there is some shady stuff going on at Rainsoft. I called Discovery Marketing (that is who Rainsoft.com told me to call for Florida) and they said I had a PAST DUE bill to cover before they would send out a repair person at $125 for the first half hour. Apparently, they rebuilt a motor last year and never told me about it! I remember calling them last year for salt delivery and they said if I bought X amount of salt that they would do a "free inspection" of my unit. Well, I left them a check for the pre-determined amount, and that was that...until now, a year later when they informed me that they had rebuilt the motor and that I still owed on it. WHAT?!?!? I never even received a bill for these unwanted repairs! The customer service person offered to take the late charges off for me...ugh. I am digusted with Rainsoft and Discovery Marketing. What a scam!
worked one time, cost too much
I received a phone call one day saying that I had won $500.00 in groceries. I was trilled, having just had my second child, this would really help with formula, diapers, etc. The nice woman asked if she could just show us a product that they are selling and would come to our home and bring the prize with her. My husband and I agreed, but knew we weren't going to buy anything, just listen, get our prize money and be done. The woman came in did a water test and showed us a large clump of yellow jello type material in one tube, a brown dirty gritty liquid in another and asked us if we actually drink this water, bathe our children in this water, and basically made us feel very dirty, even saying that our water company is known to have the worst water even containing fecal matter, which our children may drink. My husband couldn't stand the thought, he was immediately hooked, I tried to talk him out of it, to no avail. She explained that with financing it is very affordable, it would only cost $103.00 a month and we would have years worth of free laundry soap, household cleaning soap, and dish soap, which we would only use a teaspoon amount of since it is pure and the water will be pure. We would save money on health care, look more beautiful, our clothes would last longer, dishes would be cleaner, etc. And that it came with a lifetime warranty. We'll we signed up. A month later they came to install the unit. I couldn't wait to bathe in it. I took one bath and couldn't get the soap felling off of me, however I felt like I must have been cleaner. The next day the water felt no different than it had before the unit was installed. I realized it wasn't working and called the company. They told me that I would have to pay $85 a hour for someone to look at it (not fix it-look at it). I told them that they can come and pick it up then, I didn't want something that wasn't going to work. They then advised me that I had 3 days to back out, which expired before I even had it installed. How is that fair? If it wasn't welded to my water pipes I would have taken it back to them and left it in the parking lot, but that wasn't an option. We made the payments for years. We came to a point where we had to choose to pay bills on items we had to have (electric, water, house, etc.) or broken water softner. We'll we stopped paying. My husband and I divorced and I was now left paying since I kept the house. We'll money problems continued for me, receiving child support sometimes and not others. Rainsoft continued the harrassing phone calls to my house, my work, and my cell phone. I finally said that's enough I have paid $5, 600.00 for a peice of crap that does not work and will not pay anymore. The woman that day threatened my credit- I could only laugh at her and say " Lady if you saw my credit report you would laugh too. That doesn't scare me." I got another phone call today saying you have to pay, you are responsible, and we have a lein on your house since last year. I explained that 2 people signed that contract and I am not the only one responsile, he continued with yes you are, since they have no numbers to reach him. So I did tell them they can call him at work at the police department, where he is a cop. I should have told them his number was 911 lol. Anyway, apparently they want me to pay $7, 000 for (1) luxury bath. It seems they are now charging me interest of 18 percent since it has taken me so long to pay the money I have paid on it. So my bill will continue to rise, since I wil not pay anymore. The funniest part is the lein on my house, because the address for the lein is for a state owned trailer (staff housing) that I moved into for about a year and a half while I rented my house out because I couldn't afford the payments at the time. I'd like to see them try to take that from the new tenant. lol. I don't know how these people get away with scamming people like this. I know some other poor people are being taken advantage of right this second. It could be your mother, gradmother, daughter, son, father, grandfather, friend or anyone that you wouldn't think would fall for it, but they're good. Oh yeah, the prize was a coupon book which 90 percent of the items I don't even use and the soaps promised, did not clean anything, it was like using water (only) to clean your counter tops, clothing, dishes, etc. I have seem some of the other complaints and know how they are feeling. This company needs to be shut down, before more people get affected by it. Sincerly, Brenda Patterson
I've been bamboozled into believing that these systems are the be-all of the water community. My neighbor tossed theirs and bought a simple menards unit. It's just a Glorified Water Softener System that costs 100X more than it should. Their filters cost 50X more than the RO filters on the market. It's all branding, and I'm sick of buying into corporate america so they can make money off some poor soul just trying to do what's right for their families.
I live in MO and have had a rainsoft system for 5 years now and have loved it. I like the cleaning products and I don't have to use as much shampoo, conditioner, etc and my clothing doesn't have a smell anymore nor do they fade.
The potassium that I use cost me a total of $5 a month and to have the quality of water I do now is well worth it.
As far as the problem you are having, call the corporate office, also if the renters are the ones who purchased the system and you didn't sign any agreement for them to purchase the system, then your not responsible for it.
The marketing department shouldn't even be setting appointments for people who rent. That is against company policy or at least the owner of our local rainsoft dealer doesn't allow that.
they are pushy and rude
Rainsoft is pushy and rude. Their system is over priced. They claim you can’t buy their type of system any where else. I found that most water treatment companies have the same system.
I spoke to the regional manager to see what steps I needed to make to cancel the sales contract. This was done within the 3 business days that is allowed. He started raising his voice and hung up on me. I do not recommend this company to anyone. They wanted to charge me $7k. I found other companies that give you the same system for $3500.
They don’t give you time to think or talked it over they want a decision right away. And they are at your house for several hours.
The complaint has been investigated and resolved to the customer’s satisfaction.
who are the other companies?
Call corporate in Orlando and ask for Annie. Shes great, she cares about her customers.
My husband and I purcahsed a Rainsoft system being told that its affordable (lie). I was trying to get a 20 dollar gift card and instead I got a 2 hour speech about my water, when I was told it would only take 45 mins. The installation was a breeze and the installer was nice.
I have had the system for almost 8 months and I don't see how it helps. Most of the time when I try to make tea with the water it taste like salt. Supposedly this was suppose to help me save money but it hasn't. Instead the salt cost more not to mention the monthly payment. With the way the economy is I need every penny I make but this system just takes it all.
I have called to complain a few times and hardly ever get an answer. When they did send a tech out it didn't help. He wouldn't even wait another 5 minutes for me to get home. They have very poor customer service.
I DEFINITELY WOULD NOT TELL ANYONE TO PURCHASE THIS PRODUCT!
high pressure, rude salesman wasted 2 hours of our time
If you like to be subjected to rude, fast talking, high pressure sales pitches, then Rainsoft is the company you've been looking for! Just respond politely to the telemarketer, agree to a "quick" water analysis at your home, show the sales person into your home, and let the fun begin. Make sure you don't have any appointments for the next three hours, as this is how long it will take to receive the full treatment. If at the end of the show you decide not to spend the 8, 000.00-10, 000.[protected]@ 17% interest, be prepared for a sudden change in Mr. Water Tester/ Salesman, as his bright, cheerful mood is replaced by a surly, arrogant rudeness. As you clean up the mess he made, pack his bag and show him the door, you can be assured that a good time was had by all, and you'll be in touch soon. NOT!
The complaint has been investigated and resolved to the customer’s satisfaction.
I like my Rain soft system but the company in DE are rude and they to bully you into service and filter replacements when they are not needed. I have been lied to by the owner and talked down and even told not to post anything bad about the company or else. I do like the over priced system and it does work. I just don't like the company and their rudeness . $85 to come check to see if my system is still operating fine each year is too much. this doesn't include the filters they try to sell you. make sure if they come out that they don't install filters where they are not needed. I wasn't sure why if I had a whole house filter why I needed on on my sink and ice maker. check the top ten water softeners and filters Rainsoft is not one of them and the top system is about $1400.00 according to the web since and consumer reports compared to 6k for rain soft
Ever since I've had my Rainsoft unit I have seen a dramatic difference in many things in my home. My hair feels much softer, my skin is clearer and I actually enjoy drinking and cooking with my RO water. Although it is investment, the return has been great for me and my family and we truly enjoy our system.
ISO is the International Organization of Standardization. ISO 9001 is not necessarily an indicator of good of customer service, but more along the lines of a company's process/procedures, and the improvement thereof...nothing to do with customer service, per se, unless it's with the process/procedure in which they handle customer service, but definitely not their customer service level.
At any rate, you shouldn't assume that it wasn't the system that caused the flood; the comment specifically stated that the system caused a flood, and that his insurance company is subrogating, indicating that not only does the commentor find it to be a result of the system, but the insurance company also finds it to be the fault of the system. Why do people have to go jumping all over everyone about everything and making such assumptions.
BTW, for those who are trying to defend RainSoft, I'm all for that, but you should probably try to find a nicer way to do it, because when you attack people for their complaints, rather than rationalizing, it makes you look like the [censored] yourself...kinda goes for those filing the complaints too...generally sticking to facts, rather than name-calling and/or childish accusations and/or slander, will make a complaint fly a lot farther.
By the statements the people are making you can tell they are not the most educated people you would come up against in public. First of all to the guy with the plumbing problem, unless your problem is at the site where the unit was installed and it was a direct complication from the unit, OF COURSE IT WOULD NOT BE THERE FAULT and why should they cover it. (Man people just want to pass the buck). “Hey there’s a company with a lot of money lets go after them for something they possibly couldn’t be at fault about and maybe I can slander their good name and get something for nothing.” IDIOT!
And to the guy that says they were “RUDE” to him? Take a look at his statement where he calls the manager a “[censored]”, then he hung the phone up him, and then walked the guy to the door.
First of all these statements look like they were wrote buy someone with a third grade education. Second, Rainsoft is not only a national company they are worldwide. They have received the ISO9001 certification which is nearly 100 percent customer satisfaction rating. (I guess these are the two people out of millions that aren’t happy)
yes if you won't a overpriced water softener, and be pressured into a product that is only 50.00 dollars worth of electronics and 100.00 dollars worth of fiberglass tanks, for the unreal price of 9, 000.00 dollars, you to can be one more notch on their gun handle, and on top of that they lie to you about it being a promo. my system flooded the house 3 months after they put it in and their response was that they did not cover that, my insurance company is taking them to court.
I wouldn't buy anything from Rainsoft, even if they were offering a 99% discount. This has to be the rudest bunch of people I have ever dealt with. The salesman was actually very nice, but when he wouldn't take no for an answer, he put me on the phone with some jack ###. This guy thought he was the most intelligent person on earth, and he was so confident that he was going to close this deal on the phone. Anyway, I hung up on him and escorted the salesman to the door.
misleading company!
Let me just inform anyone who gets sucked into allowing a rainsoft rep into your house for a "quick" demo to show you what is in your water, the supposed one hour deal actually lasts three excruciating hours of bs.in addition, the free trip that you get for this ha ha, well not so much. It is a complicated procedure with lots of paperwork and rules and in the end, it involves a "timeshare" deal which takes up some of your "free" vacation. Totally not worth anyones time. My advice... Just say no!
I received a postcard in the mail advertising Starbucks, all I had to do was fill out the postcard, which asked questions about my coffee consumption, and return it for my gift card. A few weeks later a company calling themselves Environmental Water Marketing called. I thought it was a non-profit at first and needed volunteers. This company referred to the postcard I filled out and requested to conduct a water safety test at my house, not knowing what i was getting myself into, I agreed. A Rain Soft salesman arrived at my home- I was shocked! I never would have agreed if they represented themselves accurately. I felt violated and offended by the company. I allowed the sales man to conduct his test and then informed him that I was offended and not at all interested but then asked for the Starbucks card. He stated the company would mail it. I contacted the company, which you can only reach through a Madison, TN office while I am in Clarksville, and informed them that I did not receive my Starbucks gift card. The man on the phone stated that I left in the middle of the test to go to the store and that I never returned! Total LIE- this company had demonstrated a lack of integrity on multiple levels. I will NEVER consider a rain soft product EVER! They really have made me feel like a fool and I am offended by their actions.
I was also scammed into buying the system very disappointed with their selling techniques and dishonesty. The system was sold to us for much more money than we were told, we were offered an air filter with the package which we never received and last but not least we were offered cleaning products which we never saw. All but that's not all they never mentioned the yearly service and maintenance charge which I have to pay to keep my system working properly, I have paid almost $600.00 for one visit. It’s about $250.00 a year. When I called the company to complaint about the sales rep. and what he had offered with the purchase of the system I was treated very rudely and got stuck with this system which definitely has been a real pain. Oh I almost forgot the sales rep. also ripped off my sister in law and he was never heard from again. Never return calls and was never at the office. DO NOT RECOMMEND!
product performance
I have a RainSoft conditioning system. I love it! I has helped my daughters sensitive skin. The computer is pretty cool, because it beeps to remind me to add salt when it get low. My husband likes it because it doesn't use a lot of salt, so he only has to fill about twice a year. Home Depot's backing is great peace of mind. All in all, great product. Worth it!
Thanks for all of the comments it has really helped me make a decision. The salesman we had was nice he did try to pressure us but it did not work. Still looking for a good system at a lower price any suggestions?
I'm not sure why people are basically saying "No-one is happy with this product, so for you to post about your happiness with it, you must be an employee here to counter complaints...blah, blah, blah." And everyone says "I looked them up on the internet and all I found were complaints!" Come on! How many people actually take the time to post POSITIVE feedback about ANY product? Very few! The truth is that most people don't think twice about when something does what they paid for it to do, so not so many post a positive review, yet when they do, OMG, they must be here to sell a farce to everyone and make them change their mind.
People ARE allowed to like a product, and they ARE allowed to post positive feedback, even when they don't work for the company! People shouldn't be chastised for posting positive feedback either...WE NEED MORE OF IT, because if all you ever found were negative feedbacks for any product, then what product IS good? Where do you go for positive feedbacks, where people don't attack people for posting it? Just because you're jaded about a product doesn't mean you should attack those who aren't.
I'm not 100% happy with how they sell the product, but the sales people ARE generally very nice, just kind sneaky, but the proof is in the results. YES, they are trying to make a living, and YES, they do work for a corporation that expects them to make the sale...sales is sales, and very few companies know how to not be pushy about it, so you have to give them props for finding a way to get people to make the decision to purchase the product, if nothing else.
At any rate, the product works, and is FAR superior to others. The quality of the water post the system is amazing. We had a 7-year old Kenmore system that just suddenly stopped doing its job...it still regenerated as it should, and it actually used the salt--no more, no less than it ever had, so we were at a loss and didn't feel like spending money to repair an old unit, so replacement was practical for us, and the RainSoft system was ideal.
So, if you're complaining for sake of complaining, or because someone else says it's terrible, then you need to 1.) get a life and stop slandering a company you don't have a relationship with, and/or 2.) develop YOUR OWN impression of the company and product by getting a demonstration. Ask for the free water test, which WILL come with a sales pitch, but you're all strong-willed enough to say "NO" if you don't want the system, right? At any rate, you WILL see that the system is amazing, IF you pay attention. Yes, they do sneak in their bottom lines, and their fine prints, honestly I dare you to name a company that doesn't, but in the end the product has to impress you, not the sales pitch, and not the company's name.
In short, we KNEW this system was priced higher than we really wanted to pay, and we knew that we were going to get a water test, which we wanted anyway, and that we were going to get a gift card, which we also didn't mind, but we had it in our mind that we were going to say "No, we dont' want this product." In the end, we liked the product, the process to get the product not so much, but the sales guy was super nice about everything...PLUS, because our water heater had leaked when drained before, and mysteriously stopped after a while, before we could someone out to give us final estimates on replacement, they replaced our water heater AT NO ADDITIONAL COST! A replacement water-heater alone was going to cost us over $1000, so that's well worth it in my mind.
BTW...NO I DON"T WORK FOR RAINSOFT! The ONLY affiliation I have with RainSoft is that I am a product owner. I happen to work for Indiana Farm Bureau Insurance, which is not a water conditioning company...
Hummmm...the last post was written by the owner of a Rainsoft dealership in Missouri. I've heard it a million times. posted to counter all the negative comments from customers that LOVE their systems. Not!
SO I do work here at rain soft in Missouri, and I believe that a lot of people are mistaken about Rainsoft ripping them off. I don't know if you guys just have sucky customer service where you live. But I work in the customer service department and we treat our customers very well. MOst of them love us, and if they dont it is because they just dont want to spend the money to maintain it. Of course anytime you spend thousands of dollars on a system you are going to have spend money to maintain it. Have you ever bought a car? Do you not have to go and buy gas for it all the time, or get the oil changed or other things done to it yearly? Of course you do. Everybody just needs to not spend the thousand sof dollars biuying the thing if you dont want to maintain anything. If you buy the Reverse Osmosis drinking system under the sink then you should expect to have to change out the filters once a year, any other drinking system you have to change them out every 3-4 months. Or if you buy the softener itself then get a yearrly tune up and inspection done to avoid the leaks and everything. Honestly I'm in college so I would never spend thousands of dollars on something I can't afford; so if you can't afford it then dont buy it, but if you did then you set yourself up so stop complaining. I have never read a ccomplaint about a salesman grabbing anyones hand and making them sign anything. You did it. SO STOP WHININIG...it is annoying.
You must work for Rainsoft. This is a complaint department and your writing about how much you love it, please. I have one that hasn't wroked since the second day I got it. I now have to pay $7, 000 for this peice of crap. If you like yours so much I'll sell you mine for half price you can give it to your mother and see if she loves it too.
federal do not call list violator
The Richmond Virginia Alternative Water company "Rainsoft" dealer is using autodialer pre-recorded sales calls to harass folks at home. Received call (in violation of Federal DoNotCall list) from CID: Alternative Water [protected]" on 6:15pm 4/16/2008
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you so much for your post. We signed a contract and have already drafted a cancellation letter and we will be sitting on their door step tomorrow morning.
I was a Rain Soft salesman; the good news is the 2010 updated model does work and does do what it's supposed too. It’s in my house and I'm keeping it. The BAD NEWS is Professional Water Services (in Bristol Pa) One of the original RainSoft dealers (1975) are, just like all the other dealers, major Rip-off artists! $8, 390.00 - drop to $7, 390.00 and then pressure the heck out of you until you ask them to leave, then they insist on calling the office ONLY to get you on the phone with a very savvy manager who will start all over again.
*They even made a good profit on me charging me $4, 830.00 + 338.00 tax =$5, 168.00 Ouch!
The manager at P.W.S. is from the Corp office and I heard him say over and over again, ..."you have to keep closing, close close close, " (that's sales talk for close the deal, push push push) when a fellow salesman said, "but you will offend the home owner" the Corp manager said, "I don't care." and he said this all week long in the training, "buyers are liars, I don't care, I don't care! You have to close'em"
If you could get them down to $3, 200.00 with installation and a lifetime warranty, don't keep the soap, don't keep the air cleaner then it's worth it. Oh please do not become bedazzled by 4 yrs of free soap - it wasn't free you paid for it... hello! $7, 390.00 and don't be impressed with the free Air purifiers - you paid for that too $7, 390.00 and don't be impressed with the free installation.. You guessed it, you paid for that too... $7, 390.00 IT'S all worked into the price!
Their tactics are brutal on the customer, Home Depot should be ashamed!
WARNING: they install the NEXT DAY even on SUNDAYS because they know if you get a chance to look on the INTERNET you will cancel. They also believe you (the average home owner) is too stupid to know your 3 day Right of Rescission is still in-effect even though they installed the next day! Fill out your 3-day form get it post marked registered return mail, and mail it off. If they don't remove it call the Attorney General, the BBB, and Home Depot Credit line.
Salesman commissions as of my training 2010:
11% to 17% of the total cost before tax.
That’s $860. to $1, 256.00 per sale!- now you understand the motivation of the salesman (water tester haha) to close the deal tonight!
WARNING: Professional water Service will have access to your credit report and all private banking and home information once you sign the application.
On a good note underneath all the price gouging and unethical high pressure sales tactics, demeaning and uncaring treatment of their salesman –I still believe the Borchainer family actually does mean well, they’ve just lost their way and have become seduced by greed, and bitter by their own karma from years of miss-leading the average consumer to buy something you can get from Pelican for $1, 500.00 without all the fanfare.http://www.pelicanwatertechnologies.com/combo_series.php click to watch all 3 videos
How sad it must be for them to own a business so hated by so many scorned customers across the entire country. Funny: a system that works teamed with a company with no conscience equals: low ethics, low standard of morality, a presumption that You are stupid and fueled by greed. hum I believe these are also the devils qualities.
All commentary is expressly my opinion only, based on what I’ve seen, heard, was trained to say, and actually did in the home on behalf of my commission and RainSoft through the Dealership of Professional Water Services, Inc.
* it is possible in my short time with Rain Soft(PWS bristol Pa) I did not learn enough to have a better opinion of them. Please do your own investigating and give equal time to both sides: Love'em or Hate'em You decide
oh so what u want? to send him to Guantanamo bay? u r such a cry baby!
INTRUSIVE AND RUDE
STAY AWA Y FROM THIS COMPANY - RAIN SOFT! RUDE SALESMEN, TACKY PRESENTATION, AND WHO KNOWS IF WHAT THEY SHOW IS EVEN THE TRUTH. I WAS OFFENDED AND TOLD THE GUY SO, HE IMMESDIATELY INSULTED ME TO HIS "TRAINEE" AND THEY LEFT. SHAME ON HOME DEPOT FOR BEING IN CAHOOTS WITH THESE NEGATIVITY!
We had the same experience than the family above.
This so called "advertiser ", just wanted to sell his product, if you need it or not.
Our water is relatively soft, has barely any iron and is neutral.
So for $ 8000 he wanted to sell us an item we really do not need.
His presentation was according to his " bible" and we had the feeling he did not know the facts (chemically or physically).
So do not drop anything in the box at Home Depot, to get a free Weber grill.
This is only to collect addresses.
We should have known better.
If you need to check your water, go to a professional outfit .
busted line
Ordered a rainsoft water system in my home. The system is leaking everywhere and no one will come to do any repairs. Called the office for several days and no one will respond.
I was a Rain Soft salesman; the good news is the 2010 updated model does work and does do what it's supposed too. It’s in my house and I'm keeping it. The BAD NEWS is Professional Water Services (in Bristol Pa) One of the original RainSoft dealers (1975) are, just like all the other dealers, major Rip-off artists! $8, 390.00 - drop to $7, 390.00 and then pressure the heck out of you until you ask them to leave, then they insist on calling the office ONLY to get you on the phone with a very savvy manager who will start all over again.
*They even made a good profit on me charging me $4, 830.00 + 338.00 tax =$5, 168.00 Ouch!
The manager at P.W.S. is from the Corp office and I heard him say over and over again, ..."you have to keep closing, close close close, " (that's sales talk for close the deal, push push push) when a fellow salesman said, "but you will offend the home owner" the Corp manager said, "I don't care." and he said this all week long in the training, "buyers are liars, I don't care, I don't care! You have to close'em"
If you could get them down to $3, 200.00 with installation and a lifetime warranty, don't keep the soap, don't keep the air cleaner then it's worth it. Oh please do not become bedazzled by 4 yrs of free soap - it wasn't free you paid for it... hello! $7, 390.00 and don't be impressed with the free Air purifiers - you paid for that too $7, 390.00 and don't be impressed with the free installation.. You guessed it, you paid for that too... $7, 390.00 IT'S all worked into the price!
Their tactics are brutal on the customer, Home Depot should be ashamed!
WARNING: they install the NEXT DAY even on SUNDAYS because they know if you get a chance to look on the INTERNET you will cancel. They also believe you (the average home owner) is too stupid to know your 3 day Right of Rescission is still in-effect even though they installed the next day! Fill out your 3-day form get it post marked registered return mail, and mail it off. If they don't remove it call the Attorney General, the BBB, and Home Depot Credit line.
Salesman commissions as of my training 2010:
11% to 17% of the total cost before tax.
That’s $860. to $1, 256.00 per sale!- now you understand the motivation of the salesman (water tester haha) to close the deal tonight!
WARNING: Professional water Service will have access to your credit report and all private banking and home information once you sign the application.
On a good note underneath all the price gouging and unethical high pressure sales tactics, demeaning and uncaring treatment of their salesman –I still believe the Borchainer family actually does mean well, they’ve just lost their way and have become seduced by greed, and bitter by their own karma from years of miss-leading the average consumer to buy something you can get from Pelican for $1, 500.00 without all the fanfare.http://www.pelicanwatertechnologies.com/combo_series.php click to watch all 3 videos
How sad it must be for them to own a business so hated by so many scorned customers across the entire country. Funny: a system that works teamed with a company with no conscience equals: low ethics, low standard of morality, a presumption that You are stupid and fueled by greed. hum I believe these are also the devils qualities.
All commentary is expressly my opinion only, based on what I’ve seen, heard, was trained to say, and actually did in the home on behalf of my commission and RainSoft through the Dealership of Professional Water Services, Inc.
* it is possible in my short time with Rain Soft(PWS bristol Pa) I did not learn enough to have a better opinion of them. Please do your own investigating and give equal time to both sides: Love'em or Hate'em You decide
buyer beware!
Rainsoft of Birmingham called us about testing our water and the very first night they tested the water coming out of the kitchen faucet, then they tested the water coming through the "mini" Rainsoft filtration unit and told us how great our water is going to be. Less soap, no scrubbing, soft and clean water.
The water did not get soft, the water is terrible. I turned the water on many times and it is orange and muddy and mirky.
Also, it would take care of the sediment in our water and our whole-house sediment filter was removed and then later Rainsoft installed a shoddy sediment filter.
We never had water so bad that it was unusable from our well until they installed their filtration unit. It was supposed to be better. Why is the water worse coming out of their unit?
Ever since we have turned off the Rainsoft filtration unit our water has been great. It is clear and drinkable.
*When Brad took the water sample in December of 2007 and informed us that it had sat on his desk for a week and we had bacteria in our well, he stated that it was the type of bacteria that iron feeds on and it was not harmful for human consumption.
*On March 5, 2008 Brad informed me that we should not drink the water coming from our well that it was harmful because of the bacteria in the water.
*What I don't understand is how can he change his mind and know what kind of bacteria we have in our well. He has not performed any test with a certified lab to determine what kind of bacteria we have in our well. He claims he is a well-water expert. What kind of well-water "expert" is that?
I do not trust him to do anything to my water. They have not done anything to earn my trust.
We have been drinking and using this water for 35 years and have not had one single health problem or any kind of problem EXCEPT for after the Rainsoft filtration Unit that was installed on our water line.
Rainsoft's selling practices needs to be checked out! This product was misrepresented to us.
I have never had to deal with such a mess as this is. I can't believe this company refuses to refund us our money. We have not been able to use their unit for months now. We cannot use the water coming out of their system it is so bad.
I hope I am not too repititious, but we need help.
How can anyone pay $5, 000 for something that does not function as we were told it would do?
I cannot help but believe that this product has been misrepresented to many others also.
I have sent in a complaint about the Rainsoft filtration system that was purchased 9/17/2007.
We did inform the salesman on the evening that he tested our water and we made the purchase that we would NOT pay for this if it did not function as he told us it would. We also told the finance person that came out to inspect the installation that we were NOT paying for this if it did not function as we were told it would. We have had to disconnect the unit because the water coming out of the system is so bad we are unable to use the water.
I want to reiterate: WE HAD A WHOLE HOUSE SEDIMENT FILTER ON OUR HOUSE AND HAD NO PROBLEM WITH OUR WATER. MY HUSBAND PURCHASED THEIR UNIT TO HAVE SOFT WATER. THEY REMOVED OUR SEDIMENT FILTER AND INFORMED US THAT THEIR UNIT WOULD TAKE CARE OF FILTERING OUR WATER. WHY DID THEY REMOVE OUR SEDIMENT FILTER THEN CAME OUT AND PUT IN A SHODDY SEDIMENT FILTER WITH SHODDY PLUMBING (I have pictures of their shoddy unit and work) They have done nothing but misrepresent what their $5, 000 product would do. It has caused nothing but PROBLEMS for us. I don't understand why they won't just come and get their unit that is not certified by the Quality Water Association as represented by them. When my son pressured them about getting us a copy of the certification they stated only the plumbing parts were certified for water pressure!
The complaint has been investigated and resolved to the customer’s satisfaction.
predatory and unethical sales techniques!
Like other post I have read, we received cold call from someone offering free coupons to come over and complete a free water test. At the end they would give us the coupons and a magnet for our fridge in case we have any future water needs. It sounded innocent enough to my wife so she agreed. At 6pm the next night the overly friendly rep showed up and...
Read full review of RainSoft and 18 commentsrude customer service!
My Husband entered to win Bristol Race tix, and we were approached by RainSoft Water Purifying Co. to do an in -home assessment of our water. (What NASCAR and RAINSOFT have in common? I dunno!) So we made an appt. on a Sat. 2-2-08 (the only day we had available). The Rep. came to our home. He was a nice older man. After a 3 hour demo, we decided to purchase their $5000 system. I was hesitant, but my hubby thought it would be a good investment. Not to mention the 5 years worth of, dish soap, laundry soap, dishwasher soap, bath gel, all purpose cleaner, and maybe another cleaner. Anyway, we told the rep that our credit was horrible. He said "don't worry, they will do what it takes to get you approved." Meanwhile, we waited a week for install. The Rainsoft Co. called our home and left a brief mess. asking us to return the call. We did not, figuring it was just a conformation call. NO more contact was attempted by them. Saturday came, 9, 10, 11, 12 o'clock rolled around, NO RAIN SOFT PEOPLE. Since I was hesitant anyway, I said "Good, Im glad they didn't come." THEY NEVER CALLED BACK TO SAY THEY WERE NOT COMING. THey wasted my time on 2 different days! So today, one week later, I called Rain Soft to complain about their lack of information/communication to us THE BUYER. BO, the office manager, was immediately angry, says that he called and left several messages, then admitted to only one call made, which offered no detail. I read the complaints about rainsoft BEFORE the install was to happen and was that much more against it. (the price I should say) And I learned that many other people were as disgusted as me. I also learned the their are many systems on EBAY from UNHAPPY RAINSOFT CUSTOMERS. I found a system for $600 and he was giving all the soaps. Bo, the office man, hung up on me while shouting at me, I called back to let him know I was posting this complaint online and calling their main Office, He said "Good, you do that" and he DID NOT KNOW THE NUMBER TO THE MAIN OFFICE, HE TOLD ME TO GET IT ONLINE. My money spends like everyone else's. I could have paid for the system right then, but I am so glad it was never installed. You can get many other water softening systems for far less! Try your local home improvement stores before buying this system to compare the quality of other companies. Thank goodness for online postings to the consumer.
My husband and I had a similar experience with Rainsoft here in Orlando, FL. We were treated with amazing rudeness by 2 managers and were promised a gift card from HOME DEPOT which was never mailed to our home. A Home Depot manager told us that there had been similar complaints and that it was his opinion that they shouldn't be representing the store.
We are getting the last laugh there though: a consumer advocate group here in Orlando is having group members from 3 major counties in Orlando call and book appointments with Rainsoft weekly. When the representative shows up, they will be turned away at the verrrrrrrrrrrrrrry last minute--since they lie about bringing along a 50$ gift card for Home Depot. How much will this cost the company? Hmmmmmm
The manager to be wary of is Nils Bean located at the Edgewater, Orlando office. And avoid the guy with the clip board at the Clermont, FL HOME DEPOT.
A few years ago, I called the Miami Florida Rainsoft distrb. for sevice on my unit. Appointments were made but never kept. I was not opening my business to wait all day for a technician that never showed up or never got a callback from the office to say he wouldn't be there. My calls were quickly dismissed and I was given another appt...another no show.
Finally I searched the net and found a phone# in Texas where they manufactured the product. I got a factory worker there to call the service dept. in Miami on my behalf. More customer service from him than I was getting from Rainsoft. The next day the manager from Miami called, was upset, rude, and gave me a litany of excuses I had already heard.
Last week I needed service again.
Why was I not surprised?
Yesterday, 8-10 am...no technician. Call to the office...he'll be there between 4-6pm. Call to the office at 5:30...they work up to 8 pm. To the present...no technician. A call to the office today...the technician was sick yesterday...I've heard that one before, twice a few years ago; I didn't believe it then and I don't now...You'll have to talk to the manager...O.K...he's not in...can I ask you, If the technician would have showed up and I wasn't there would you charge me a service call?...Yes, if it was a scheduled service call you would be charged...what recourse do I have to recoup the time and $ I am wasting...you'll have to talk to the manager...you said he wasn't there...call back tomorrow; would you like me to set you up with another appointment for service?...Why am I not surprised.
I called Aquion Water Treatment Products [protected] and talked to someone in the RainsoftDiv/customer service. They said they would send a letter/email to the Miami Office service dept. (which is really somewhere in Orlando) immediately. We'll see what happens.
I was looking through some customer service ratings for rainsoft and came across your comments. First of all, I want to apologize for the rudeness you experienced with your dealer. I myself sell the systems and haven't had any major issues with customer complaints. I think a lot of it has to do with the dealership. I completely understand your frustration and really don't blame you for feeling the way you do. I would be the exact same way if it had happened to me that way. I just want to let you know that the dealership has a great deal to do with your satisfaction rate. Poor salesmanship, faulty installation and functionality of system, and customer service can all be directly related to the poor quality of the dealership. I know that there are a lot of people who aren't happy with the system; however, the are multitudes more that view the system as one of the wisest puchases they have ever made. My point is that while your experience and assessment is 100% accurate, it really shouldn't be generalized to the whole company. I understand that people are much more likely to voice a complaint than a praise. There is nothing wrong with that, its just the way the human mind works. I assure you that there are millions of satisfied rainsoft customers with maybe a few thousand that are completely unhappy. That happens in every business. I am so sorry you had a bad experience with us, and I hope whoever did you wrong doesn't have a job much longer. Thank you for expressing your distaste with the company. It will help us learn from our mistakes and fix them. Anyway, enough rambling on my part. Good luck to you.
Sincerely,
Matt
with rainsoft
bad quality product!
I just wanted to write a letter in response to all the complaints I've been reading re: rainsoft here in Louisiana. First of all these complaints are over a year old. This company was recently bought (in Sept. of '07 from what they said) and is now locally owned and operated. This company is also no longer associated with Discovery Marketing. They have done everything in their power to address the complaints and satisfy their current and new customers. The service department has been revamped and I couldn't be happier w/ the service provided not to mention the system that was installed. Support your local companies.
They ALL use the same corporate system...same script, same process. Rainsost has been doing business this way since 1953. All dealers use the system that Rainsoft has developed. Let them in and you'll be poorer and regret ably wiser for the experience.
So you are a rainsoft Representative.
I see you have your web address above (www.rainsoft.com)
I just wanted to tell you were to go, if you dont already know.
Hope your company is enjoying the internet.
The truth about your company is everywhere you look.
Nobody to blame but yourself!
New ownership, Same bull!
My first and last experience, November, 2008
not able to talk to anyone about what happens after my account is closed!
I have tried to contact rainsoft and talk to someone about discontinuing my service. It is financed through HSBC I think. I can never talk with an agent. Beware people!
I was a Rain Soft salesman; the good news is the 2010 updated model does work and does do what it's supposed too. It’s in my house and I'm keeping it. The BAD NEWS is Professional Water Services (in Bristol Pa) One of the original RainSoft dealers (1975) are, just like all the other dealers, major Rip-off artists! $8, 390.00 - drop to $7, 390.00 and then pressure the heck out of you until you ask them to leave, then they insist on calling the office ONLY to get you on the phone with a very savvy manager who will start all over again.
*They even made a good profit on me charging me $4, 830.00 + 338.00 tax =$5, 168.00 Ouch!
The manager at P.W.S. is from the Corp office and I heard him say over and over again, ..."you have to keep closing, close close close, " (that's sales talk for close the deal, push push push) when a fellow salesman said, "but you will offend the home owner" the Corp manager said, "I don't care." and he said this all week long in the training, "buyers are liars, I don't care, I don't care! You have to close'em"
If you could get them down to $3, 200.00 with installation and a lifetime warranty, don't keep the soap, don't keep the air cleaner then it's worth it. Oh please do not become bedazzled by 4 yrs of free soap - it wasn't free you paid for it... hello! $7, 390.00 and don't be impressed with the free Air purifiers - you paid for that too $7, 390.00 and don't be impressed with the free installation.. You guessed it, you paid for that too... $7, 390.00 IT'S all worked into the price!
Their tactics are brutal on the customer, Home Depot should be ashamed!
WARNING: they install the NEXT DAY even on SUNDAYS because they know if you get a chance to look on the INTERNET you will cancel. They also believe you (the average home owner) is too stupid to know your 3 day Right of Rescission is still in-effect even though they installed the next day! Fill out your 3-day form get it post marked registered return mail, and mail it off. If they don't remove it call the Attorney General, the BBB, and Home Depot Credit line.
Salesman commissions as of my training 2010:
11% to 17% of the total cost before tax.
That’s $860. to $1, 256.00 per sale!- now you understand the motivation of the salesman (water tester haha) to close the deal tonight!
WARNING: Professional water Service will have access to your credit report and all private banking and home information once you sign the application.
On a good note underneath all the price gouging and unethical high pressure sales tactics, demeaning and uncaring treatment of their salesman –I still believe the Borchainer family actually does mean well, they’ve just lost their way and have become seduced by greed, and bitter by their own karma from years of miss-leading the average consumer to buy something you can get from Pelican for $1, 500.00 without all the fanfare.http://www.pelicanwatertechnologies.com/combo_series.php click to watch all 3 videos
How sad it must be for them to own a business so hated by so many scorned customers across the entire country. Funny: a system that works teamed with a company with no conscience equals: low ethics, low standard of morality, a presumption that You are stupid and fueled by greed. hum I believe these are also the devils qualities.
All commentary is expressly my opinion only, based on what I’ve seen, heard, was trained to say, and actually did in the home on behalf of my commission and RainSoft through the Dealership of Professional Water Services, Inc.
* it is possible in my short time with Rain Soft(PWS bristol Pa) I did not learn enough to have a better opinion of them. Please do your own investigating and give equal time to both sides: Love'em or Hate'em You decide
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WOW I just read these reviews and I agree with happy customer . I have a system and I bought it from Professional water myself . They have been awesome to work with and you do sound like someone who just could not cut being a sales rep for them . You should be happy they even gave you a chance to work there . I purchased my system a few years ago and I could still tell you the sales rep, installer and the sweet lady in the office . They make their customer feel like family.
Banter on the internet... Let's get it right, shall we: Sales before I quit: Sold 3 out of 6 appointments - 2 of those sales logged on to the Internet read the reviews and canceled the next day, the last one was a credit bust that they had installed already... got the paper bought 2 months later and gave me a commission on that one. As far as my friend goes I made "ZERO", so, once again they lied to you, and you foolishly became a puppet and repeated what you were told before checking your facts and re-told it (awakening old wounds) as though it were true (fool, learn to let sleeping dogs lie). I, on the other-hand am a witness to these events because I WAS THERE ! Now, that being cleared up, I bought the system at full price - they offered me a discount, I never asked for it (that was very nice of them). I also will tell anyone who is interested to BUY this whole house system because it really does do everything they say it does. Unless you have had a Rep in your home - (not sold by a friend who treats you as such) you have no clue what goes on in the home. I have over12 years experience in the home, have made over 6 figures a year at times and quit Rain Soft because of their trainer who lied over and over again, added to that the extreme pressure we were to apply in the home which offended me. I stand by the product 100% but shun the selling method 100% - as human beings go the 4th generation and the 5th generation are a very intelligent and great bunch of guys who really do mean well - I just disagree with the methods, so I left. I re-read the above old commentary from two years ago and I do wish I could remove and edit some of the wording. (that devil stuff is way over the top - my sincerest apologies, I have written the editores of this site and requested them to remove those sentences) IF you'd like to discuss further ask KB for my personal email I'll be happy, happy to tell you more. Good day loyal friend - your effort to defend PW is an honorable one and should be applauded.
Mr Happy! You have to be one of the most unappreciative people walking the earth. Sounds like you couldn't cut as a sales rep, the co gave you a break on your own system, and you talk of the "Devil"? I know this family and their business. You are slandering an A+ rated BBB co doing business for four generations and 50 yrs! Just so you know, I was a customer before I got to know the family and the good people that work there. I believe in freedom of speech, but you sir are a liar. Where is the Happy Cust . Com site. You bad mouth everyone but your self. Shame on you. From what I was told, the only sale you made was your friend and you chose to charge them a higher price than you were able just to make a buck. Seller Beware of this guy. Happy Happy
I was a Rain Soft salesman; the good news is the 2010 updated model does work and does do what it's supposed too. It’s in my house and I'm keeping it. The BAD NEWS is Professional Water Services (in Bristol Pa) One of the original RainSoft dealers (1975) are, just like all the other dealers, major Rip-off artists! $8, 390.00 - drop to $7, 390.00 and then pressure the heck out of you until you ask them to leave, then they insist on calling the office ONLY to get you on the phone with a very savvy manager who will start all over again.
*They even made a good profit on me charging me $4, 830.00 + 338.00 tax =$5, 168.00 Ouch!
The manager at P.W.S. is from the Corp office and I heard him say over and over again, ..."you have to keep closing, close close close, " (that's sales talk for close the deal, push push push) when a fellow salesman said, "but you will offend the home owner" the Corp manager said, "I don't care." and he said this all week long in the training, "buyers are liars, I don't care, I don't care! You have to close'em"
If you could get them down to $3, 200.00 with installation and a lifetime warranty, don't keep the soap, don't keep the air cleaner then it's worth it. Oh please do not become bedazzled by 4 yrs of free soap - it wasn't free you paid for it... hello! $7, 390.00 and don't be impressed with the free Air purifiers - you paid for that too $7, 390.00 and don't be impressed with the free installation.. You guessed it, you paid for that too... $7, 390.00 IT'S all worked into the price!
Their tactics are brutal on the customer, Home Depot should be ashamed!
WARNING: they install the NEXT DAY even on SUNDAYS because they know if you get a chance to look on the INTERNET you will cancel. They also believe you (the average home owner) is too stupid to know your 3 day Right of Rescission is still in-effect even though they installed the next day! Fill out your 3-day form get it post marked registered return mail, and mail it off. If they don't remove it call the Attorney General, the BBB, and Home Depot Credit line.
Salesman commissions as of my training 2010:
11% to 17% of the total cost before tax.
That’s $860. to $1, 256.00 per sale!- now you understand the motivation of the salesman (water tester haha) to close the deal tonight!
WARNING: Professional water Service will have access to your credit report and all private banking and home information once you sign the application.
On a good note underneath all the price gouging and unethical high pressure sales tactics, demeaning and uncaring treatment of their salesman –I still believe the Borchainer family actually does mean well, they’ve just lost their way and have become seduced by greed, and bitter by their own karma from years of miss-leading the average consumer to buy something you can get from Pelican for $1, 500.00 without all the fanfare.http://www.pelicanwatertechnologies.com/combo_series.php click to watch all 3 videos
How sad it must be for them to own a business so hated by so many scorned customers across the entire country. Funny: a system that works teamed with a company with no conscience equals: low ethics, low standard of morality, a presumption that You are stupid and fueled by greed. hum I believe these are also the devils qualities.
All commentary is expressly my opinion only, based on what I’ve seen, heard, was trained to say, and actually did in the home on behalf of my commission and RainSoft through the Dealership of Professional Water Services, Inc.
* it is possible in my short time with Rain Soft(PWS bristol Pa) I did not learn enough to have a better opinion of them. Please do your own investigating and give equal time to both sides: Love'em or Hate'em You decide