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CB Fast Food Chains Checkers & Rally's I am done with rally's for good!
Checkers & Rally's

Checkers & Rally's review: I am done with rally's for good! 144

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Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Rally's at Airport Highway and Byrne Rd.in Toledo Ohio. We were in their drive-thru waiting on our food for 11 minutes. The crew were playing around and none of them were working on our order. I asked them how long it was going to be and they just looked at me like I was crazy. And like I was bothering them. They were really loud and just playing around. This is not the first time this has happened. But I can guarantee you that it will be the last time. I will not go to rally's again. It seems no matter which one you go to, the service is lousy. And on top of that our sandwiches were put together really sloppily. So I am done with Rally's for good.

144 comments
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Timothy Jason
US
Sep 11, 2018 4:32 am EDT

Ordered 2 large smoothies today. And it wasnt a large it was a medium and it was to thin. And didnt get a fork or napkins for the fully loaded fries. Food was cold.

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Kinkx360 HairStudio
US
Sep 18, 2018 7:55 pm EDT

I was overcharged and was told to make a complaint with everyone else online from the manager himself!

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Mr. Williams 23
US
Sep 19, 2018 4:21 pm EDT

To whom it may concern
I'm posting this message in regards to store #4174. First I would say that I spent 5 mins at speaker and was never acknowledged. Then I pulled to the window and the cashier was not only on the phone but also had an attitude when she finally opened the window. That experience alone makes me never want to visit another rally's

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Dkaatman
US
Oct 15, 2018 8:00 am EDT

I visited the Rallys store#8143 today 8/10/17@12:27pm ck#20057 cashier at drivethrew was KEENAN B DS256
I ordered 1Baconzilla, 1Big Buford with bacon and 2 Lg Fries Lovers order total $21.64. Very disappointed with the food quality. The Burgers were both luke warm and not fresh, the fries were soggy and not crispy at all.

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Barb Castile
US
Oct 15, 2018 11:17 am EDT

The tenderloin was so over cooked, that it was hard. It was as if it was precooked and fried again. I was on my lunch hour and not able to stop for anything else to eat. Horrible experience.

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Aprilhanlin
US
Oct 16, 2018 2:09 am EDT

My order was taken and repeated back to me but still sat 16 minutes in parking lot and my order was wrong.when I called to complain the manager told me she could not do anything about my order being corrected and had a nasty attitude on the phone.i

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Taylor k
US
Oct 21, 2018 8:06 pm EDT

Service here was very poor and unprofessional, workers are very disrespectful...the food was cold and the order was incorrect after 2 attempts, i had only 1 burger instead of 2 on 1 sandwich. Apple pie wasn't fresh at all! The only good thing i had was the sweet tea.Order number 6286 was all screwed up.
Store [protected]
Juleisy j- cashier

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Dell Lyons
US
Oct 22, 2018 3:07 am EDT

No info needed a picture is worth a thousand words I posted the receipt so you can call the manager at the Natural Bridge location and tell them what you think The whole crew needs to be fired after this truly sad

Posted by E. Lyons
Stlcircuitdoctor247@gmail.com

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J.Moffett
Jackson, US
Oct 22, 2018 2:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rally's on hwy 80 in Jackson MS is probably one of the worst Rally's I've been to they're very rude disrespectful and immature they threw all my food in the bag food spilled all out of bags and pies busted open and when I ask for a remake she basically threw my bag worst service in this lifetime

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Pissed314
US
Oct 22, 2018 7:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rally's on Natural Bridge & Kingshighway are really giving the company bad business! They are parking their personal vehicle's in the second drive thru window just to run one window! They claim their ice cream machine is always down, and you never get fresh food after waiting over 30 mins in one drive thru line!

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Siobhan Adams
US
Oct 22, 2018 9:42 pm EDT

Got home bit into my sandwich and the mushrooms tasted spoiled :( threw it all up.. called the store on (west 10th St Indianapolis Indiana) all they said was bring receipt back for another sandwich, almost sounded like smiling.. I may need to go to the hospital! Not happy at all! Now I have a headache and is feeling sick..

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Jeffrey jr
US
Oct 27, 2018 1:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Very poor attitudes very rude cussing in front of customers not business friendly
I asked for number 1 without onions and pickels and it had both fries taste like old grease windows for drive thru and walk up was really dirty fridges are being left open

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Dorla Swisher
US
Oct 27, 2018 5:09 pm EDT

Ordered a banana milk shake large price was too high won't be getting another too high for this economy around this area please reconsider these prices.

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Martina Threeamigos Denton
US
Oct 28, 2018 1:18 am EDT

This is how i received my food! I got home n sat to the bag on the couch for less than a min and came back to an oily couch. I bit into my fries and nothing but oil came out! Everything was a oily Mess! Food was awful! Hadnt ate there in a while finly did and it reminded me why I've stopped eating here!😠😠😠😠😠😠😠😠

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Angry113
US
Oct 28, 2018 4:05 am EDT

This place has gone sooo soo down hill because I really do love rally's but this place I wouldn't take my dog to eat at. I'm sorry but no that is just completely being lazy when it's that dirty. I didn't even eat there I got my money back. I know it's mean to say all these things but that has to change at this location.

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Big Jelly
US
Oct 31, 2018 9:22 am EDT

Who doing the hiring for your eatery you guys need a complete overall in employees and managers training and please start serving hot food not warm especially your burgers. ...!

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shawndra26
US
Nov 05, 2018 12:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I went to rally's on April 7 at 1:10 in the morning in order a smoothie and chicken box when I open the box in ate the fries they were extremely cold. I'm very surprise because I eat here a lot. When I got home I had to reheat my food.

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Chlowhee Ashton
US
Nov 05, 2018 6:35 am EST

rally's on us 31, south bend, indiana. 4/15/17 12:01 am
went to order and they said they stopped taking orders and shut off all the lights. Not only does it say open til 2am online, it also says it in the window. Not happy.

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Rmoreland
US
Nov 11, 2018 7:12 pm EST

Hardly anything in box and shrimp was burnt.

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Schulinds
US
Nov 20, 2018 11:42 am EST

I went there with my son to get fries and softserve, all of which were halfway full.

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Angelo Guzmán
US
Dec 07, 2018 1:32 pm EST

Check this video out

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Angelo Guzmán
US
Dec 07, 2018 1:33 pm EST

Check out the video

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Moose2018
US
Dec 13, 2018 12:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Concerning store # 8143 locatedat 506 S Main St OFallon MO

General manager Daryl is always drinking on the job
Manager Tammy yells at every employee for no reason

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Leundria Culpepper
US
Jan 05, 2019 9:43 am EST

https://www.facebook.com/100005105674417/posts/1082390461941133/
There is a video on Facebook of a female employee being recorded by a male employee. She threw a bun on the floor, wiped it up and then put it back on the counter to prepare a burger to be served to a guest. It is absolutely disgusting and needs to be investigated! Fire all involved

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Jamara
US
Jan 06, 2019 4:21 am EST

My child is an employee at your Los Angeles office. At that location I don't see any cameras. On several different occasions, he has been robbed.please write me at 3502 Cimarron Street Los Angeles, Can 90018or contact me via phone at [protected]. Thank you

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Hilltop U.S.A
US
Jan 06, 2019 4:57 am EST

I have been to this Rallys before and never a raw meat and i did servey nobody has contacted me at all.
Nicole Felton
Cell.[protected]

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Lynn2142
US
Jan 06, 2019 6:51 am EST

This video speaks for itself. This is unacceptable and an embarrassment to your company.

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Angelo Guzmán
US
Jan 23, 2019 4:46 am EST

https://www.facebook.com/santiago.banks.5/videos/1082390441941135/

I just saw this on my F/B page...disgusting...some one share it a F/B friend. Corporate needs to check this out.

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Tiffany L Henderson
US
Apr 02, 2019 9:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The store is supposed to open at 10am, but still wasn't open at 10:05am. I repeatedly knocked on the walk-up window, but nobody ever came to the window. There were no employees in sight. This location is VERY unprofessional and this is my 2nd incident in 2wks. On my previous visit, my boneless chicken was undercooked even though I waited 25mins!

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myresha martin
US
May 25, 2019 10:55 pm EDT

I work for doordash and I was picking up an order for Morgan k the customer I clearly said I'm I'm here to pick up a order for Morgan k and she said hold on and never came back and jump in her truck and left that was so rude and unprofessional and wrong she needs to be fired ASAP

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curtis blackmon
US
Jun 23, 2019 4:08 pm EDT

I received a coupon for a free combo, and was told I could not use it on big Buford meal is this true?

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Randy Maron
US
Jul 06, 2019 8:28 am EDT

There was white very salty sauce very little onions bread was on hot dog rolls and mushy . Was one meal i will not order again very disappointed . Your TV commercial was not even close to what you are selling .

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HeatherK01
US
Jul 06, 2019 6:25 pm EDT

Stopped at the Rally's in Hamilton, OH to get a chocolate vanilla swirl cone and was told they don't have chocolate anymore but first they were closed due to fryer not being heated then I told him just wanted ice cream so I got the strawberry and vanilla swirl... It came in a cup with a cone on top..wtf

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Tattana Shavers
US
Jul 15, 2019 10:07 pm EDT

I've been to this location at least five times since the new ice cream came out and the ice cream machine has been down every time. It's unfair to those close to this location because we can never get any ice cream. The manager has yet to get her problem resolved.

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Toddy618
US
Jul 17, 2019 10:18 pm EDT

I ordered 2 for 7 dollars philly loaded steak sandwiches they were terrible the worst sandwich I ever had it was cold n lousy

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Raymond Altes
US
Jul 21, 2019 7:53 am EDT

https://www.facebook.com/100004578312305/posts/1344018659094065?s=100009107616322&sfns=mo

This is disgusting. Lost my business. I've heard of this type of thing. Firing is not enough for this employee.

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Jg33
US
Aug 10, 2019 11:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Your drive thru wait is insane and service is terrible - your employees work WHEN THEY FEEL LIKE IT
I have been in line over 20 minutes now and no one appears to be working
It's sunday, August 4th at 11:14 PM

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Patrik Abraham
US
Aug 12, 2019 10:44 pm EDT

Restrooms for employes only

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Lexarose.360
US
Aug 14, 2019 10:51 pm EDT

Just went through your piqua Ohio location did the text big Buford for free burger and was told I have to wait 24 hours that I would have to come back.

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Rayray69
US
Aug 27, 2019 10:34 am EDT

Miss Kay Yates is showing favoritism while making out schedule do not think that is very professional and would greatly be appreciative if you would check into it thank you

  1. Checkers & Rally's Contacts

  2. Checkers & Rally's phone numbers
    +1 (800) 800-8072
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  3. Checkers & Rally's emails
  4. Checkers & Rally's address
    4300 West Cypress St., Suite 600, Tampa, Florida, 33607, United States
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    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
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I am done with rally's for good!
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