Raza Communications
Reviews and Complaints

this service is fraud and entirely spam.after I bought a coupon of $5 and charged it to my phone.the call I was able to make was just one and after that the call never reaches.they will start saying that number is wrong or can't identify.it will say before we complete the number.moreover I wasn't able to log in to my account.when i click forgot password they'll lead me to some advertisement website customer service is fake too.so, if someone wants to try this, first buy only their cheapest service for $1 or $2 and find your self that you are cheated.and last if you want to rate them, you will never find any rating site.this was the only site i found after a lot of searches.if you want proof go to raza.com and find out yourself and view other comments in this website too

Today, august 14th 2014 at 1:00 pm, I bought a $2 Raza card at 7/11. At 2:20 pm I dialed the access number, I entered the pin number and I had a message saying that my card is expired. I tried for the second time, and I had the same message. I called the service desk at [protected]. The lady was mean and rude. She asked for my pin; I gave her and She said that the system showed that I used the card and she told me the number that was showing on her computer. I told her that I did not dial any number. I dialed only the access number; I did not dial my destination number, but she yelled on me and she said that I was wrong; she said that I already used my card. I repeated that I did not use my card, but she did not want to listen to me. I hanged up, I could not believe that . She was so rude, and I lost my $2. I will never buy Raza, and I will tell every body to do not buy Raza.

Actual charged rate is 20% higher than the advertised rate shown (during purchase).Also there is the service fee $1 (not hidden, but only shows up when you are about the purchase). So for $10 purchase $1 srvc fee - it becomes 30% higher than the advertised rate.So wanted to cancel the auto-refill, online cancellation does not work. Contacted web chat CR.The web chat help was bad, Kept waiting long time and takes long time to get answers.Web
Chat CR asked to call there phone, [protected] which only works from
USA, contacted web chat again got Canada specific CR # Canada:
800.550.3501Was able to cancel the auto-refill on the phone, but would not refund/cancel the last unused purchase.If you want to give it a try - buy with paypal, do Not give raza.com your credit card #.
Auto-refill is dangerous not convenient to you (convenient for raza.com to keep charging, until you spend 30min on the phone to cancel).
Other pre-paid calling services are not that cheap - but at lease honest with the rate.
Raza.com show ads low rate than charger the higher rate.

recently i had purchased this card and found out it's the worst card ever. They have extra hidden fees and charges a lot. Customer service is worst. Now i do not use their cards, i use www.himtel.com card. No hidden fees and extra charges. good customer suppor. guys you must try it

I was using raza.com and i got plan with auto recharge so we dont have to recharge every time. Today i called for cancel my auto recharge and now they told me that whatever minute u have we be gone. so i ask so why i will loss my minute. so customer service people told me that you have to read rules before u buy it. i told me before i use other plan it cancel easily then why not these so he told me i dont know which plan u talking about but now we have these rule is most of plan...If u are raza.com customer then ready for these thing else never use it i am telling u as friend else you will be in trouble. i cancel my plan and i have more than 300 min because if i will use and go below 200 it will be auto recharge...

There customer service is not available 24/7 and is horrible. I bought a raza plan from them and used it. Somehow I started receiving bills from my phone company At&T for SOME of the long distance phone calls MADE using Raza. THis happened to me for two months. AFter the first month i was very careful USING Raza app on my iphone. Because Raza told me the first month that it is my fault. So I said ok, I will be super careful from now on. However, same thing happened the second month as well. I call them and made a complain. The customer service rep said that a manager will call me back. A manager called me 5:00 am in the morning. I called back and asked a manager to call me during the day. A manager wrote an e-mail to me saying I was not using there service properly. I was told them that I am 100% sure I was using there service properly. They are not taking ownership of the problem there phone service is having and blaming the customer. It is easy for them to blame it on the customer rather then looking into their system. They refuse to do anything about it.

Raza.com is worst company i ever seen. They rip you off. They promise for lowest rates but charge you extra, hidden charges and rate increase without any notice and when you call, they insult you. Their customer service is very poor and disrespectful especially ramshah. They kept her to insult the customer and they don't have any supervisor. When you ask for supervisor they call another colleague and they talk for their favour. Bottom line you loose your money, loose your respect and they kick you off and finally you will switch the company like me. So be aware!

I have been fooled by raza.com. Last month I took a plan from them online for 30 days and gave my credit card info to them. Today, I received a message from them and my bank that they have without authorization auto renewed my plan and charged my card. Upon calling they have refused to cancel my plan and refund the amount charged. Further they have refused to even cancel the plan from the subsequent month. As per the planAuto Refill is N/A. As per their terms listed even if there is a auto–refill I have the right to cancel it anytime. Contrary to the above, they have refused to cancel the plan from this month or even for the subsequent months and there is no provision on their web site to cancel the plan or the account or remove the credit card info. Caution to all who give them their credit card info.

I have an account in Raza.com registered on siddharth.[protected]@live.com email id.
I called to India on a mobile number. Raza.com considered it as a landlines/fixed number and charged me 4cent per minutes. I did complain against it they resolved it by saying that they will recognize the called number as Mobile number in future. And will charge 1 cent per minute in future.
As this was their system's fault not mine, I asked for reimbursement of my extra 3 cent per minutes that already deducted.
They refused it saying that it is not their fault. It is destination mobile career fault.

The talked to the customer care representative on call and he said they are not going to reimburse the amount and challenged me to go anywhere and lodge the complain.

They offer money back Guarantee, and they provide money back too. But then they cancel your account and insult you when you call them. I buy one product about a year ago and then as they were not able to activate it on time, I CANCELLED IT WITHOUT USING IT. And they did it. Now when I was trying to log in in my account after a year I was not able to do so. When I call them, they said they will call me after a day, and there is some security problem in my account.

What do you mean by that? you f***ing a****le. Mind your tounge when you talk with your customer.
I would never suggest you to anyone, and you will see this post on every forum and review site very soon.

Please beware of the raza.com scam.
They use your information for other marketing purposes.
- Also they do false advertisement on their website... ( 1000 min free etc. ) but there are always hidden charges.
- Its a Pakistani company, and all their customer representative are rude, with no customer service experience.

They have a plan for unlimited calling to India but it is restricted up to 200 minutes per day. (50 cents / day ). On top of it i use 120-180 min per day but as per them i have used more than 200 minutes and also they do not give any message or signal for minutes used so far on that particular day.
They have charged me double and i request every customer of raza to be careful as they are cheater.

Raza.com is one of those dishonnest prepaid phone companies that give false advertise on their cheap calling prices on their first page. Then, when you enroll and starting using their services, they overcharge you and even calls that do not go through, you are charged for just a ring. Their customer service does not tell the truth and just answer by "we will report it to our technical service". AVOID THIS COMPNAY. GO FOR WWW.PINGO.COM