RCH Autoplex’s earns a 1.0-star rating from 12 reviews, showing that the majority of customers are dissatisfied with their purchases.
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I traded my car in on 5/8 to RCH
I traded my car in on 5/8 to RCH. Today is 6/3 and my trade in still ain't paid off. Ain't got no title work yet to register the car.
RCH Autoplex Complaints 11
I sold a vehicle to this dealership and it took them 3 months to send in the payoff check
I sold a vehicle to this dealership and it took them 3 months to send in the payoff check. In that time, my credit dropped tremendously due to no payment. It then got sold and reposed from the person who bought it. They finally sent in the pay off check but now there is a fee for the repo and they have yet to pay that to get the vehicle out. The person who purchased it has been without the vehicle since she bought it.
I sold a car to this dealership and it took them 3 months to send in the payoff check. During that time, my credit dropped a lot because of no payment. Then, the person who bought it had it sold and reposed. They finally sent in the payoff check, but now there's a fee for the repo and they still haven't paid it to get the car back. The person who bought it has been without the car since she bought it.
We bought a car from RCH Autoplex, but we had to bring it back within a month because of engine problems
We bought a car from RCH Autoplex, but we had to bring it back within a month because of engine problems. Then, we got another car from them more than 5 months ago, but we still can't register it because they don't have the title. We've tried contacting them many times, but we haven't had any luck. Now we have two car loans with them, but we can only drive one car because we don't have plates for the other one! We're not sure what to do next and we need some assistance.
I got scammed by a car dealer when I traded in my 2017 Dodge Charger and bought a new vehicle
I got scammed by a car dealer when I traded in my 2017 Dodge Charger and bought a new vehicle. I did the trade-in on November 9, and the dealer promised to pay off my auto loan, which was $50,000. But it's been more than 3 months now, and they still haven't paid it off. The dealership went bankrupt and included my loan as part of their debt. They're supposed to take care of it since I signed papers saying they would.
Is RCH Autoplex Legit?
RCH Autoplex earns a trustworthiness rating of 73%
Reliable, but always remember to protect your data.
Rchautoplex.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- RCH Autoplex's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 1 complaints being resolved.
- There was some difficulty in evaluating or examining the information or data present on the rchautoplex.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- We detected that rchautoplex.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- RCH Autoplex protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to RCH Autoplex has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
On November 27, I bought a car from RCH Autoplex by trading in my old vehicle
On November 27, I bought a car from RCH Autoplex by trading in my old vehicle. However, they never paid off the loan for my old truck, so I don't have the title for it. Additionally, they didn't cover the warranty or gap insurance. To make matters worse, they have now filed for bankruptcy. I tried calling them multiple times to resolve these issues before they filed for bankruptcy, but they just gave me the runaround and were very rude. This situation is negatively impacting my credit. They were aware that they didn't have the funds to cover the payoffs, yet they continued doing business with customers and then had the audacity to file for bankruptcy.
We bought a Yukon Denali from this car place in September and also bought a warranty for it for $4,000.00
We bought a Yukon Denali from this car place in September and also bought a warranty for it for $4,000.00. We had a problem with the car and tried to make a claim with the warranty company, but they told us our warranty wasn't active because the car place didn't pay for it. We contacted the car place and they've been giving us the runaround for the past few weeks. They haven't offered any solution and haven't shown us any proof that they actually paid the warranty company like they were supposed to. Meanwhile, we have a Yukon Denali just sitting in our driveway, not drivable.
I traded in my Mitsubishi Outlander in July for a used car at RCH Autoplex in PA
I traded in my Mitsubishi Outlander in July for a used car at RCH Autoplex in PA. I had positive equity in my Outlander. It's been six months and RCH Autoplex hasn't paid off my loan for my Outlander. RCH Autoplex has negatively impacted my credit by not paying off my trade-in as promised in my agreement. Now my credit report shows derogatory marks. When I contacted RCH Autoplex, they assured me they would rectify their error and send confirmation upon resolution. The deadline they provided has passed, my auto loan remains unpaid, and my credit continues to suffer due to RCH Autoplex's oversight. I recently reached out again to speak with the salesman who assured me the issue would be resolved. After a 20-minute hold, they disconnected the call. My attempts to contact them since have been ignored, and their error remains unaddressed.
We traded in a 2017 Dodge Durango, and my husband got another truck from RCH Autoplex, a 2015 Dodge Ram ****
We traded in a 2017 Dodge Durango, and my husband got another truck from RCH Autoplex, a 2015 Dodge Ram ***. This all happened in the beginning of November . They still haven't paid off the Durango. Also, they agreed to buy the truck back because it wasn't safe. The seats weren't bolted down, the seat belt was missing, the headlight fell out, and it started knocking when it went into eco mode. They even wrote it down and signed it that they would buy it back, so we left the truck there, but nothing has been done. So now my husband has 2 vehicles in his name and doesn't even have 1 of them to drive. This company just filed bankruptcy today, and now we don't know what's gonna happen. But I made a post about them on *** and found 20 other people that either they haven't paid off their trade-ins or they don't have title work after months. And they keep giving them paper plates.
I bought a truck from RCH Autoplex in December
I bought a truck from RCH Autoplex in December . I also got a service plan (they call it a warranty) for an extra $3000. The warranty had all the usual coverages. The first transaction went smoothly and I still have the truck. RCH said I would get the warranty paperwork, with my contract number and all, within 45 days. But it's been seven months and I still don't have the promised warranty info. I've called RCH more than a dozen times. Every time, they say they'll send the warranty info to my email soon. Once, they even said it would come the next day. But a whole week went by and no email. So I called RCH again, and they just said the same thing as before. RCH hasn't given me the warranty I paid for.
I bought a 2015 **** F150 from RCH Autoplex on Dec
I bought a 2015 *** F150 from RCH Autoplex on Dec. 14, 2021, and traded in my 2013 *** Focus ST. But guess what? Just 9 hours later, the engine light came on! Can you believe it? I had bought this fancy extended bumper to bumper warranty, so I thought I was covered. I reached out to the dealership, and they told me to call a local service place. So, I made an appointment and waited for weeks while they did their diagnostics. And guess what they said? I needed a new engine! Can you imagine the shock?
But here's the kicker: the warranty company took a look at my truck and said they won't cover it because of some aftermarket parts. Can you believe the nerve? So now, my poor truck has been stuck at the service department since Dec. 17, 2021. I've been calling the dealership where I bought it, but all I've been getting is the runaround. It's been a real headache, let me tell you.
To make matters worse, the bank that gave me the loan for the traded-in vehicle has been hounding me. They still haven't received the payoff check, so now my loan is in default. Can you believe the mess I'm in? My credit is on the line, and it's not fair!
I've been trying everything I can to get this sorted out, but I feel like I'm hitting a brick wall. I'm at my wit's end. If anyone out there can help me, please, I'm begging you. I just want this nightmare to be over.
On 08/18, I went to this dealer to buy a used car and traded in my older vehicle
On 08/18, I went to this dealer to buy a used car and traded in my older vehicle. That day, after securing financing for my new car and them accepting my trade-in, I received paperwork explaining my responsibilities and the purchase details. However, it's now 10/05 and RCH Autoplex still hasn't fulfilled their end of the deal. They haven't paid off the full amount they agreed upon to my previous lender. Despite numerous phone calls and personal visits, this issue remains unresolved. The RCH staff assured me that they would take care of it, but unfortunately, my credit score keeps decreasing, causing damage. I was once in a good position to buy a home, but this situation has cost me that opportunity. I'm shocked by their lack of respect towards a customer who was once satisfied. Additionally, I haven't received any paperwork to obtain plates and registration for my new car, even after almost 2 months. I really need some assistance.
I waited to write this review for as long as possible cuz I wanted to believe this was a good dealership
I waited to write this review for as long as possible cuz I wanted to believe this was a good dealership. My wife and I bought a truck from RCH in December . We drove over 2 hours to get it and the process was good. The truck seemed like they said, buying was easy, and we took it home. When we went to get an alignment, they found a major part missing under the truck. We told RCH and they agreed to take it back. They found another truck for us and we got it on Jan. 9, 2021. The second truck had some issues that cost us money, but I won't talk about that here since we bought it as is. The problem is the service after the purchase. It took until our temporary tag expired to get the paperwork submitted to the *** so we could register the truck. I had to ask multiple times for it. It was inconvenient to go to the *** on the last day after work. The biggest problem is that the dealership still owes us money. The contract had a certain payoff price for our trade-in. I waited for the payoff, but I had to make another payment on Jan. 23 for a car we didn't have anymore. They sent the payoff on Feb. 8, 2021, but it was for the current payoff after I made the extra payment. And they still left it $15 short, so I had to fix that. I contacted our salesperson multiple times, but he keeps saying the check will be sent or it's in the mail. It's March 10 and I still haven't gotten the check. I asked again recently and now I'm being ignored. Dealing with exchanging a vehicle, two problematic vehicles, fighting for registration, and not keeping the contract terms, I don't recommend this dealership. They care a lot about good Google reviews, and I would've given one if they kept their side of the deal. Everything was great at first and I thought we found a good dealership and salesperson. But that's not the case. We've bought many cars from different dealerships in the past 20 years and never had problems like this. I hope they fix this and I'll update the review if they do.
About RCH Autoplex
One of the key factors that sets RCH Autoplex apart from its competitors is its impressive inventory. The dealership boasts an extensive selection of vehicles, ranging from sedans and SUVs to trucks and luxury cars. Whether you are in search of a reliable family vehicle or a stylish sports car, RCH Autoplex has something to suit every taste and budget.
At RCH Autoplex, quality is of utmost importance. Each vehicle undergoes a rigorous inspection process to ensure that it meets the highest standards of performance and reliability. This meticulous attention to detail gives customers peace of mind, knowing that they are investing in a vehicle that will provide them with years of trouble-free driving.
In addition to its exceptional inventory, RCH Autoplex takes pride in its knowledgeable and friendly sales team. The staff members are well-versed in the features and specifications of each vehicle, enabling them to provide accurate and detailed information to customers. They are dedicated to assisting customers in finding the perfect vehicle that aligns with their specific requirements and preferences.
Furthermore, RCH Autoplex understands the importance of making the car-buying process as convenient and hassle-free as possible. With their user-friendly website, customers can easily browse the inventory, explore vehicle details, and even apply for financing online. The dealership also offers competitive financing options, ensuring that customers can secure the best possible rates and terms.
Customer satisfaction is at the core of RCH Autoplex's business philosophy. The dealership strives to exceed customer expectations at every step of the car-buying journey. From the initial inquiry to the final purchase, RCH Autoplex is committed to providing exceptional service, transparency, and integrity.
In conclusion, RCH Autoplex is a highly reputable automotive dealership that offers a wide range of top-quality vehicles, backed by a commitment to customer satisfaction. With an impressive inventory, knowledgeable sales team, and convenient online platform, RCH Autoplex provides a seamless and enjoyable car-buying experience. Whether you are in search of a practical family vehicle or a luxurious ride, RCH Autoplex is the go-to destination for all your automotive needs.
Overview of RCH Autoplex complaint handling
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RCH Autoplex Contacts
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RCH Autoplex phone numbers+1 (219) 575-7664+1 (219) 575-7664Click up if you have successfully reached RCH Autoplex by calling +1 (219) 575-7664 phone number 0 0 users reported that they have successfully reached RCH Autoplex by calling +1 (219) 575-7664 phone number Click down if you have unsuccessfully reached RCH Autoplex by calling +1 (219) 575-7664 phone number 0 0 users reported that they have UNsuccessfully reached RCH Autoplex by calling +1 (219) 575-7664 phone number
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RCH Autoplex address1301 Pine Lake Rd Ste 4, La Porte, Indiana, 46350-2039, United States
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RCH Autoplex social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
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