Rediff.com India
Reviews and Complaints

I have ordered a crystal paper weight from Rediff shopping on 20th may i was suppose to receive the order in 5 days. As i have not received my product i written an email to rediff customer care of which i received a reply from them on 28th May. (Please find below email)...after that again i wrote them several times but till date i have not received my product nor they refunded my money. Please help me out. they are big fraud.

Dear Sir,

Apologize for the inconvenience caused to you.

Kindly note that we are investigating your order status for order no : 8039293 with the concerned team. As soon as we receive feedback from them we will revert back to you.

We assure you courteous, prompt service on all your visits to www.rediff.com.

Warm Regards,
Harshal
Customer service,
www.rediff.com

My Order, which has tracking no. REDDSP001429 on http://www.quantiumaspac.com/qtracker/track.aspx is not having any delivery date, but my personal Rediff shopping account shows the product as delivered. I was out of home and so was everyone else from 1:00 p.m. to 4:00 p.m. and usually our building security would have called me up, if there was any packet to be delivered to me, but nothing like that - not even a missed call came on my domestic intercom, meaning that no parcel had come for me. Either Rediff.com is a fraud company or Quantium Aspac is. Never order from Rediff.com. Moreover, my tower security works in shifts and unless we tell them, they do not accept any packages on our behalf without prior notice. I hope my packet gets genuinely delivered to me or I will write once again to the police.

sir,
"I got the below email about lottery, they are asking me to give him my identification proof and also about pay 24, 000 Rs, didn't understand what can I do.. please help me"

"Google Corporations
Office Address: 30 Leicester Square.
Hampshire BH24Ifb
London, United Kingdom.

Dear Valuable Winner:

Greetings to you from google rediffmail lottery payout department.

This is to confirm to you that we are in receipt of your mail and details clearly noted. Your winning cheque of 500,000.00 gbp from the google rediffmail lottery corporations has been issued in your name with every legal documents that will facilitate the clearance of you cheque in your designated bank has been duly sealed and package awaiting dispatch.

You alone would be required to sign to collect the parcel upon delivery. We will only deliver the parcel to the address you have given us and we will only hand over the parcel to you in person as instructed by the google organisation. You are advised to have a valid identification of your self to present to our delivery officer as soon as your parcel arrives your residence. Also we do not allow winners to send their friends or relatives to pick up their parce on their behalf, due to security reasons and double claim.

Having considered all possible measures to convey your winning cheque to you, we resolve to use a special delivery means under the diplomatic umbrella of the (british diplomatic consulate council). We have made all necessary arrangement to convey your winning prize direct to your doorstep. Your name, phone number and address has been received and sent to our department in charge of the delivery.

Let it be known to you that all taxes on your cheque has been paid by (google corporations). Therefore, you will only be required to pay 24,500/inr (twenty four thousand five hundred rupees) only for the clearing and registration of your cheque by the indian customs and revenue department upon the arrival of the delivery officer to your country.

The delivery officer will personally present to you all the relevant documents with your winning cheque, certificate and also assist you through all the process of remittance there in your home country. Due to the urgency needed in this delivery we are informing you that (mr. Smith Anderson), special chief delivery officer from (British Consulate Council) will be leaving uk for india to make the delivery of your winning cheque (parcel) through british airways and would be arriving your country on saturday 13th of october 2012 by 09:00 am

In accordance with our privacy policy we are not allowed to disclose winner's details to third parties. So you are advised once more to be present at your residence and keep your phone on to receive our diplomatic agent (Mr. Smith Anderson). Once you received this email, immediately email us a scanned copy of your identification proof of either a drivers license, pan card, international passport or voters id for easy identification by my Smith Anderson.

Confirm your delivery address once again

Receivers Name:

Receivers Address:

Mobile Telephone Number:

Will you be available on the above delivery date to receive your parcel: yes or no

Pay your government clearance and registration fee as stated above.

Do have a wonderful day.
Please do call customer care line for confirmation:Tel: +[protected]
Yours Sincerely,
Mr. Harry Cole.
(Lottery Events Manager)"

The Meadows Business Park
Blackwater Camberley
Surrey GU17 9AB
London, United Kingdom.

Tel: +[protected]

Dear Guaranteed Winner:-Salma Shaikh.

Hearty Congratulations to you from the Board and Members of the GoogleGmail_Rediffmail Lottery Co-operations on your email draw selection for the cash prize of£500, 000.00 Pounds.And Apple Laptop Your bio-datas has been received and verified.We wish to use this medium to confirm to you that your email address been selected for this year's online email random sweepstake programme, has successfully passed our verification email matching test for our 13 winners in this annual online lottery programme organised by the Google Co-operations in collaboration with Rediffmail Group. By responding to the winning notification mail means that you are now qualified to received the prize amount stated in your category, which is£500, 000.00 Great British Pound Sterlings.And Apple Laptop Do make sure that you are the rightful owner of the winning email because strict penalty with be taking by this organisation against you, if discovered that you are not the rightful user of this email or false informations sent to this office.

A Crossed cashier cheque has been issued in the name which you have sent to this office and registered under the BRITISH INSURANCE MINISTRY with hard cover issurance policy which makes your cheque absolutely impossible for anyone to cash except you and this cheque can only be cleared to your designated local bank account by a hand written signature from the beneficiary whose name is boldly written on the top of the cheque and that person is you. This means that you alone would be required to sign for the clearance of the cheque upon the arrival of your cheque and every legal documents from this reputable organisation.

Due to security and urgency measures in this delivery, we have employed the service of a senior Diplomatic Official from the BRITISH CONSULATE COUNCIL(MR ERIC DONALDS) whose identification proof is attached to this mail for your reference purpose. Mr Eric would be arriving india through BRITISH AIRWAYS for the subsequent delivery of your winning parcel with identification number CPL/0976/008 to you and also to assist you in cashing your cheque into your back account. You are adviced to follow every instruction giving to you by our representative as delay in this delivery process from your end would not be tolerated for any reason.This means that you must be present at the address you have giving us and keep your mobile on to avoid delaying our representative(MR ERIC) waiting at his airport of arrival.

FLIGHT INFORMATIONS OF OUR OFFICER DIPLOMAT ERIC DONALDS TO INDIA
Departure Date / Time: - APRIL 22TH 2012 -7:00PM ==== United Kingdom Time
Arrival Date / Time: - APRIL 23ST 2012 - 9:15AM ==== (Asia) India Time
Flight No: British Airways BA0257.

NOTE: ITS COMPUSARY AND MANDATORY YOU MAKE CASH DEPOSIT OF 24, 900 INR TO OUR DIPLOMAT MR ERIC DONALDS, BEFORE HE LEAVE THE AIRPORT TO YOUR HOUSE, ITS NECESSARY YOU MAKE THE CASH PAYMENT.IF NOT INTERESTED PLEASE REVERT BACK TO US IMMEDIATELY.

As soon as our diplomatic representative(MR ERIC DONALDS) arrives at any of the international airport in your country, he would give you a call on your mobile in other for you to confirm your address location to him once more.So you are adviced to keep your mobile on and If for any reason your winning parcel is stopped at the international airport, please note that this is due to the international monetaryorder on payment cheque restrictions in accordance to the International monetary funds reformed order of 1995, sec 11 money ACT.So you would be required to make a payment of (24, 900.00 RS) Twenty Four Thousand Nine hundred Rupees, which is a global custom clearance and registration charge. You are expected to make this payment available to our diplomatic officer in other for him to complete the clearance formalities before proceeding to your residence to deliver your parcel to you. NOTE that the payment of 24, 900.00 RS is only a india custom clearance charge which is compulsary because this is an international valued cheque.

Kindly note that you have to make a cash deposit of 24, 900 INR (Twenty Four Thousand Nine Hundred India Rupees Only) to India custom before our representative diplomat Mr. ERIC DONALDS leave the airport to your home contact address given to him and also to enable Diplomat ERIC DONALDS perform the clearances and registration of your parcel with India Government at the Airport, as soon as he finish the clearances of your parcel at the Airport then he will immediately proceed to your home address to make delivery. Please make available to him the clearing charges immediately he call and provide you with the account details of the Custom Duties for you to deposit the clearance charges of 24, 900INR for the clearance of your consignment.

Important Notice: YOU ARE REQUIRE TO SEND COPY OF YOUR PHOTO OR ID FOR EASY IDENTIFICATION.
THANK YOU FOR YOUR UNDERSTANDING IN THE CLAIMS REMITTANCE PROCESS AND WE BELIEVE THAT YOU WILL PUT YOUR WINNINGS INTO GOOD USE. IN OTHER FOR US TO CONFIRM THAT YOU ARE IN RECEIPT OF THIS MAIL AND PROCEED WITH THE DELIVERY OF YOUR PARCEL, DO SEND AN EMAIL TO US IMMEDIATELY STATING YOUR READINESS AND AVAILABILITY TO RECEIVE OUR DIPLOMATIC PERSONALITY AND YOUR WINNING PARCEL.

Note:The charges are a little high because of the insurance cover we have undertaken incase of loss, damage or theft of your highly sensitive consignment content.We assume all responsibilities incase of any eventualities.Inter-Cargo Courier Service Ltd. do not allow Cash on delivery(C.O.D) as custom cleareance charges (payment) must be made before our diplomat leave the airport to your home address.

We await your urgent reply to this mail. Upon the receipt of this email kindly inform us about your decision before we commence delivery.

PLEASE DO CALL CUSTOMER LINE FOR CONFIRMATION: (TEL:+[protected])

Once again congratulations from The GoogleGmail/Rediffmail Incorporation Do have a wonderful day in anticipation of hearing from you ASAP.

Yours faithfully,
Gary Paulson (Mr)
Executive Director
{GoogleGmail&Rediffmail Lottery

I had purchased a shoulder support and I received a cheaper product that was not the product advertised on the site. I attached the picture of the product that I had received vis-a-vis the product advt on their website.
I had created a document and pasted the details as well as provided pictures of the product that I have received.
Diagram 1 : What rediff website promised (Quality product for INR 980)
Diagram 2: Cheap product available from other websites (INR 250)
Diagram 3: Product that was delivered to me (which is exactly the same one and the same brand as well - Flamingo, as the one shown at Naaptol for INR 250 whereas rediff chaps have charged INR 980.)

I called up the helpline and waited for 5 minutes to talk to an associate. They have a lower wait time for ordering products and order tracking, but on the IVR of complaints the wait time is purposely kept high. Once I described the problem, I was kept on hold for 8 minutes. Once the supervisor spoke to me, I was told that the below items (1 to 6) will be emailed to me by 7:30pm the same day. No one bothered to respond.

1. Which address should I ship the product back to?
2. Which courier company should I send the product through?
3. When will the product be received by you?
4. When will you cut the check?
5. When will you deliver the check and when will I receive the check?
6. Timelines around each of the activities.

Dear Sir

I am Mahantesh M S. Since last 4-5 years i am using rediffmail ID. but since last two week i am unable to access my rediffmail account.
my rediffmail [protected]@rediffmail.com and [protected]@rediffmail.com

please do the needful, its my humble request.

regards

mahantesh ms
+91 [protected]

i had ordered a kids bike from rediff shopping on 19th sept. and informed them to delivererd by 27th of sept. which is myson's birthday.they had even confirmed me that it will be deliverered on the same day. two years back i had ordered the same item but they had sent me some other bike.this time i first confirmed with the rediff about the product and had ordered.However, till now they had not sent me the product.everyday they promised me to send me the bike and also promised that if they couldn't send the product than they will return the money back. you can see the reply below which they had assured me on 2nd oct.that it will be delivered to me on the same day.i do not understand whythis people are cheating the customer.i think they should be taken some strict action by some concerned department.
Pleas do not buy any thing from the rediff shopping.they cheat you. and they never fullfill your choice.

DearNazeer,
Apologize for the delay in replying to you.

With reference to your mail, we would like to inform you that the product you had registered through order number 6676713would bedispatchedby tomorrow as the intimation received from our enabling partner.
Please be assured that the same would be delivered to you shortly.

Assure you of prompt and courteousresponse on all your visits to Rediff.com

>Warm Regards,
Masood
Customer Support
Rediffshopping

Hi my name is Vijai, I have ordered Canon PIXMA MX426 printer from Rediff shopping online. The order number is" 6629706" and the price of the printer is Rs. 7990/- and shipping cost is Rs. 75/- . To my dismay they delivered Canon PIXMA MP497 which is an older model and there is a huge difference in the price and the specifications of the both the printers. This is absolute cheating. I have called the seller phone numbers, nobody ever answered the call, I e-mailed the sellers about the issue, nobody is cared about my problem. I called rediff shopping, but no response, I e-mailed rediff shopping no response. Guys I have never experienced cheating in my life, this is the first time I was cheated flat. Guys please tell me how to raise a complaint against the sellers and the rediff. I want lodge a complaint at the consumer court, please tell me the procedure, I cannot accept this cheating( money, faith everything is cheating here )
Also how to convey my problem to the newspapers? This is absolute cheating, a 1000 Anna Hazare's cannot do anything about these cheaters.

rediff inbox not opening inbox
From last few days I am unable to open the inbox of rediffmail.com

rediff service very dirty and not good... when i trind to open it shows like this
"Our servers are facing a temporary technical problem.
We are the inconience caused. Please tyagine after some time.
If this problem persists, the please visit http://support.rediff.com/rediffmail.htm"

plz take an action on rediff because of unsatisfied service

thank you

jagadish

I had placed an order for one 3.5 USB IDE Hard Disk Drive Case Casing PATA through Rediff Shopping vide order # 6451572 dt. 15.05.2011, which I have received from the supplier Al Systems & Solutions through Blue Dart (Cong. # [protected]). But unfortunately they had not supplied the Power Adapter for the same within the box. After many persuasion and emails to both of them, Al Systems & Solutions had sent an adapter on 24.05.2011. But the Case Casings voltage pin connections were different than that of the adapter. Actually, the adapter supplied later was a wrong adapter. There was a voltage pin diagram on the casing of the adapter but on the casing of the HDD, there was no such diagram or details. So primarily I was unable to notice that the adapter was not suitable for that HDD Casing. When I had connected the adapter to HDD casing and powered on, both the adapter & casing suddenly got tremendously hot and all had burnt out inside including my HDD. Then I had opened the pcb of the case casing & the adapter and noticed the mismatch of the voltage pin connections. Al Systems & Solutions, who are selling computer peripherals, and also Rediff Shopping, both are reluctantly deals with the customers complaints and send whatever they have in their stock intentionally, as because they get the money before the supply. I have lost Rs. 637/- being payment made to Rediff Shopping and also a good HDD of mine.

I had purchased a gift from Rediff Shopping, to be sent to India. The person who received the gift DID NOT RECEIVE the message I had included with the gift, and there was nothing to show that the order was sent by me (my name wasn't mentioned). Only an anonymous bottle of perfume was delivered. I had to call the person after 4-5 days and only then he realized that it was me who had sent the gift. It also didn't reach on the date mentioned in the order (a birthday gift was delivered 2 days prior to the birth day).

It took me several emails and several days to get response from Rediff. And they refused to take responsibility for this mistake, saying that their vendor said everything was included in the order.

It has been one of the worst customer service experiences for me, and the fact that they didn't own their mistake was really frustrating. They have now decided to just ignore my complaints.

DO NOT BUY FROM REDIFF SHOPPING.

I had ordered a Mp4 player from the Rediff shopping site. i got the delivery of the product but to my utter dissappointment, it was not what i had ordered. the one i hade ordered looked exactly like the ipod nano, where as the product delivered to me lookes as if it had been picked up from the streets. i have complained so many times to the Rediff customer care till now they have not responded properly. they asked me to contact the supplier and send the product back to him, the number given of the supplier, no one answers it. i have written lots o Mials to the rediff people still i have not got any revert, My order number is 4973151. And not only is the product different, its totally deffective, none of the keys are functional.

I ordered a 2GB pen drive from Rediff shopping on 19th May order no: 3892783. I received a mail saying that it has been dispatched by Aramex and would receive it by 3rd June. When I did not receive it, I called up aramex with the airway no but they said that the packet has not been handed over to them.

I called up and also contacted Rediff customer support repeatedly and they said they are following up with their "enabling partners". After 10 days I received a packet with an empty box of IBall pen drive inside it. Yes, it was empty and torn. These guys are just stealing from people. There are thousands of complaints against Rediff all over the web they should just take legal steps to stop this thug business.

i m getting very baddd vulgar and non veg msg...from rediff bol msenger daily...the sender no.comes like 57333..after that i get a called from the mobile no.[protected]. who dont listen starts with continusly bad words as chanting like mantra..and then when i called he hang up the call..plz take the action on this cell no.owner and also the rediffbol msg...it hapen as as soon a i get two msg from the rediff bol...i get phone from this no...immediately ...

plz take action on thsi or block this id and no..so that this person wont do it again

preeti..

i am not able to oprerte my Mail ID ([protected]@rediffmail.com)
look in to it asap and get it working

Is any problem with Rediff Bol yesterday onwards? Somebody without his (may be software)name in chat room disturbing a lot in all the chat rooms by abusing language and being invisible.His name is not visible in the chat room so that I can ignor him. Anybody can help me and rediff bol?

Hello,

I'm regular user of Rediff Bol chat rooms, but Now its full of spammers, they spam without stopping, automatic bots seems to be, that makes my pc slow and very very irritating. I complain many times to Rediff about this spammers, but rediff didn't take any strict action against them. I complain them through feed back.

I request you to contact rediff and stop spamming in rediff bol chat rooms. Take strict against spammers.

Rediff Bol seems to be not interested in this !

I am from Airforce, I purchased one 4 GB Dsigner814ww: 4GB Designer 8 in 1 Mp4/Mp3/Fm Radio Player With External Speaker Systems 1.5 inch Screen through rediff shopping. Transaction Numbers: [protected], Refeference No :[protected], Order Number : 5484203, Order approva date:18 jul 2009. Item has been delivered by Express It Gwalior to my address by paying cash Rs1499+115 =Rs1614/ on 07 Aug 2009. The item has been supplied by Jaspreet Sahani of Ojjjas Enterprizes, Address: Unit No 63, New Satgurunanak Industrial Estate, Western Express Highway, Opp Jai Coach, Guregaon(E), Mumbai – 400063, Maharashtra, India. Phone – [protected], Mob – [protected], e-mail – [protected]@ojjasenterprizes. BUT THE ITEM IS ALREDY USED(2ND HAND), UNSERVICEABLE, AND DAMAGED. SO PLEASE TELL ME WHAT TO DO TO GET THE FRESH ITEM OR MONEY BACK. TO GET GOOD ITEM OR MONEY, I WILL GO TO EXTREAM. I HAVE ALREDY INFORMED TO AIRFORCE AUTHORITY AND SHOWN THE ITEM. BUT I AM WAITING FOR REDIFF AUTHORITY TO TAKE ACTION.AIRFORCE ALREADY READY TO INFORM AIR FORCE UNIT, JUHU, MUMBAI AND NAVAL SECURITY AUTHORITY, NAVI NAGAR, MUMBAI AS WELL AS DEFENCE+ INDIAN CONSUMER COURT. BUT EVERYTHING WILL BE DONE IF REDIFF AUTHORITY DON’T TAKE ANY ACTION immediately. So it is my request, to help me to get my item.
BARINDRA NATH JOSH
GWALIOR
INDIAN AIR FORCE

dear sir

last week i had ordered for a 2gb (mp4, mp3, radio)player from rediff website worth Rs 999. two days back i got the player, but after full payment when i opened it, it was a differnt piece than what i had ordered, and i charged it for half an hour, i found that the display system was not working.now after connected it to a computer i found out that songs and videos were previously installed in it, this clearly indicated that i got a second hand product.

then i immediately contacted the custmer care thru email.today i am getting a mail from custamer care that i should neatly wrap the player and courier it to the seller(JASPREET SAHANI )of OJJAS ENTERPRISES fame.

i have heard very bad things about jaspreet on this website.so can please tell me whether i should send my player to him for replacement or not. i also wanted to know how i can get my money back from rediff.

I burnt my fingers with Rediff Shopping. It's shocking that these big portals have no qualms about cheating and deceiving people. I ordered a pair of Cargo Shorts from rediff shopping recently. At least that's what I thought I'd be getting. I happily processed my order, and couldn't wait to pay the courier guy when he reached my house.

What I opened the package, I was shocked to say the least. I laid my eyes on the most horrible looking shorts (if I can call them that) I have ever seen. Seriously, someone would have to pay me money to wear these in public. The material is like a rag, a dirty paper thin cloth. The design and styling is nowhere near cargo - these are more like the bermudas that were popular a decade ago. To top it all, the colour, is a PALE YELLOW WITH FLOWERS ON IT. Not Blue, Black, Green, Brown or Khakhi mentioned on the order page. Rediff.com, if you're reading, is this what you call Cargo Shorts?

After reporting the matter to the rediff support team, I got a message saying that I should courier the order back to the cheat seller who sent this to me from Mumbai. Yes sure, and I now I should spend that more money on top of this.

I am posting a picture of what I received here so that everyone can see the clear difference between promises and delivery. I also wonder how many people were swindled like me. Interestingly, rediff rates this seller (K-ValueMart, Mumbai) highly. Rediff, get your act together.