Zulily
Reviews and Complaints

As a potential customer considering Zulily LLC, it's important to note the mixed experiences shared by customers. While some have praised the platform for offering unique items at great prices and having a smooth shopping experience, others have expressed concerns about poor quality products, sizing issues, and challenging return processes. It seems that Zulily's recent changes, including a new web platform, have led to varying customer experiences. Before making a purchase, it may be wise to carefully review recent feedback and consider the potential risks involved. Remember, patience and thorough research can help you make informed decisions when shopping with Zulily.

I have really gotten in to Zulily over the past few weeks. To date, I have received 2 pairs of shoes, a shirt, a dress, and academic workbooks for my children. I have had really good experiences so far; nothing unexpected. I think my success has been largely due to the fact that I have made sure to do my homework. 1) I do not expect for shipping to be fast and I would not order something that I have to have in a certain timeframe. As others have mentioned, Zulily has to wait to receive your items and then ships them on to you. They ship to me from in Ohio and I live in Ohio so I am sure I receive things more quickly than a lot of others do. 2) No Refunds. It states this everywhere. If you get what you ordered and it doesn't work for you then I would not expect a refund. To this end, I try to be really! Really sure that An item will fit me and look good on me before I buy. I try not to rely on Zulily's size chart and try to find measurements for the brand other places online. I try Google and if I can't find it there I search the brand on ebay. A lot of ebay sellers list the clothing's exact measurements. I am short, so I look for length measurements on dresses. Sometimes Zulily has these and sometimes they don't (and I can never tell by the models because they are so tall). When in doubt, I don't order it. I wait for something I like that I am more sure of. Zulily sells a lot of items that are similar, so you can be pretty sure they will again have something you like. Others have commented on the quality of the items sold, but I have gotten pretty much what I expected. You can get some information about a garment's material in the description, but again, don't take the chance if you don't feel really comfortable with it. Of course, you can always resell on ebay to recoup some of your money if the item doesn't work out. I would suggest listing measurements if you do try to resell. ;) I really like browsing Zulily's inventory and I like anticipating receiving my packages. Just know your risks before you dive in.

I recently used Zulily for the first time to purchase a rug and was extremely pleased with my entire experience. I had been searching for a rug for weeks with little success. I finally stumbled across a model on zulily that I was able to match with the brand's stock photos online... and I was pretty sure it was what I was looking for. The rug (and zulily) had iffy reviews but the price was over 90% off so I spent part of Christmas Day mulling over the purchase. Finally, with 20 minutes left to go in the rug's specific event, I decided to bite the bullet rather than lose the deal.

The day after purchase I noticed the rug's price had dropped $20 on the site, despite me having purchased during the last 20 minutes of the rug's event the day before. I immediately called and spoke with someone (this was the day after Christmas) and the representative was extremely pleasant and helpful. I explained to her that I wanted to either cancel and repurchase at the new price, or preferably just receive a price adjustment for the difference. I'd only purchased the day before because I was under the impression the rug would be taken off the site that day and I'd lose out on it. She explained that because this was a direct manufacturer ship she couldn't cancel, but she placed me on a brief hold and spoke with her supervisor about approving a price adjustment. Within a minute or two she came back on the line and told me if I would call back after I received the shipping email they'd be able to refund me the difference. I got the email about a week later and to my surprise not only had the rug shipped earlier than the site stated it would, it was also set to be delivered the day I received the notification! I immediately called and spoke to a new rep who viewed my account notes and quickly refunded my original form of payment in the amount of the difference.

My rug is absolutely beautiful and I can't believe how little I paid for such a quality product. I also am extremely impressed with my customer service experience and will definitely shop with them again in the future. Well done, Zulily!

I have order over 60 items so I have learned a lot about this company. Biggest thing to know is READ SIZE CHART before you order. You are ordering designer clothes and a few companies say they offer a size 3X BUT IS ONLY A SIZE 18. The quality has always been very good and true to form! Also you can NEVER SEND ANYTHING BACK. But customer service will return your money if it is the wrong thing or wrong size. Also if you ask they will also return your shipping charges and may give you a courtesy gift of money (remember ask!). Yes sometimes it take quite awhile to get the product. Only one time they over sold the item so order was cancel. One thing I like, if out of product you can be put on a waiting list and most times within a few days it comes back in. Things are only available for 3 days so order when you see it & must pay to lock in the order. Love the one time per 24/7 shipping charge. Beware order one thing then come back and order the rest (I order a few things & my shipping charge was more than the bottom line of shipping cost.) Their time runs from 3:00am-2:59am ET time. The place is in CA. SO I SAY GET! IT IS REALLY WORTH THE SHIPPING TIME (has never been over a month & that was only twice. Most times are around 2 weeks.)! The cooking tools are so neat because I don't find a lot of them out in the local stores and if so cost so much more. PLEASE TAKE TIME TO READ WHAT THE COMPANY HAS TO SAY ABOUT THEIR PRODUCT. I have bought purses/shoes/dresses/jewelry/pants/kitchen tools/household goods/school supplies & etc... When you still have questions about the product you can always go to the product company. I have always found that you are paying so much less than on the product companies site. I sure hope I have answered your questions but always remember in doubt don't order because you cannot return it. However you can always donate the product to places like GOODWILL and get a tax write-off if it doesn't fit. Got wrong thing twice so learned the customer service system. Was offered and given the shipping cost & courtesy gift. PS: They speak English! Don't forget ask others to order on this system for your free gift when they order.

I've been ordering from zulily for the last year (May 2014) and have had an overwhelmingly positive experience. I just looked in my "Closet" on the site and counted 148 items that I've purchased--which may mean I have a problem, but that's neither here nor there.

Out of those 148 items, I've had 2 instances of cancellations, and 1 item which arrived damaged (cosmetics--I let them know it arrived broken and it was refunded). 1 pair of $10 shoes was too snug. 1 pair of $13 "jeggings" was unfathomably too small and 1 dolman-sleeved tunic was massively, massively big (but I admit I don't think I looked at the size charts so my fault). Otherwise, I have loved everything I've gotten from there, and have been exposed to some awesome small brands that I now follow closely.

Here's the thing: are returns nice? Yes, absolutely. But the reason that zulily offers such low prices on things like TOM'S and Levi's and Crocs and other unique boutique vendors is because they don't provide returns. A returns program is extremely expensive and in the end you'll end up paying more for every single product you order to cover some other customer's exploitative returns.

Secondly, is timeline for them to ship your package after you order it inordinately long? Absolutely! Compared to every other e-commerce site, YES. However, that's again why they're cutting the prices by 30-80%--they don't mark the prices up to cover overstock.

That said, here are my tips for success on zulily:
1. Review the size charts carefully and know your measurements. Be wary of juniors sizing on clothes that may appear to be women's sizing.
2. If there's not enough information/pictures, or the quality is questionable, you owe it to yourself to not risk it.
3. Plan ahead and pay attention to the shipping timelines that are listed on the site. Don't bother if you're buying that cute dress for that wedding that's happening in 3 weeks, it's not worth the stress of not getting it in time.
4. Research items on another site (like Amazon). I often read all the reviews/look at additional pictures on other sites, and then take advantage of the screaming deal on zulily.
5. Call Customer Service if you ever receive something that was wrong or defective. They will always work it out for you.

Good luck!

I love zulilly. When I 1st saw it online and having to register, I didn't like that but actually that's important because on any site to save items in a cart you have to register w them. Once I did, I didn't realize when you see something you like you better buy it then.
Then go fast on zulilly. I ordered shoes in summer and it's a perfect fit. And I'm hard to fit, wide foot
Then before Christmas, I ordered several things for my lil girl and every thing arrived on time. As expected, quality items.
One issue I had was I had liked a lot in my cart and I accidentally hit submit button without realizing it and it went through to my PayPal and attempted to take out of my account. I got 2 overdrafts from my bank and I called zulilly and they were great. I removed paypal from my zulilly account and I highly recommend using child mode on Zulilly to prevent submit button accidentally being pushed on bottom of your list
Child mode is a # digit code before submitting order or making changes
Customer service is A+++++. Great service
An order I canceled, a doll arrived anyhow and I called them to make sure the cancellation went through. It had but items are sent directly from company that makes it zulilly does not stock items. Customer service said no problem keep doll, it's on them.

I compared prices before buying items and they are lower priced and some loved lil girl dress and clothes brands like jly the pug and Matilda Jane etc.
There are significant price discounts but buy when you see it or it may be gone. At Christmas a lot of items we're in 2 payments! Unknown brands on there for women. I wear 2 x n if you read on some unknown brands it gives you a size chart check it. A lot of x it says they run smaller and clothes in. Other countries often run smaller than in US
On known major brands great prices and fun unique items
It gives u wait times that's expected

On bedding sets n sheets
Some are cotton, Some are polyester, Some microfiber. I don't like microfiber or polyester
These items are cheaper. Walmart sells them too and I don't buy them at any place

The key is to pay attention to item descriptions and the size charts etc and realize there is shipping times from prospective companies etc
If you particular brands or categories, Zulilly will send you alerts wen back or back in stock
Categories and items often come back
Zulilly customer service is fantastic

I am Glad to see at least a few people informed themselves ahead of time and did not have any false, preconceived notions about delivery times of their products they bought from Zulily.
I personally, have never bought from Zulily yet, (I will though in spite of so many negative remarks in reviews.) But... I NEED to say all this about that. Today, while researching the company, Zulily.com, I studied the site extensively, then ventured into the Zulily reviews on other sites. I found numerous complaints in forum comments and reviews about Zulily. I saw the same complaint over and over; THE SHIPPING WAIT!. So I went back to Zulilys policys and found that it is stated ahead of time quite openly that the shipping delays are something you just have to SOMETIMES live with if you want the very, VERY low prices. Most people, after viewing pretty pictures, only read sizes and buy now buttons, before proceeding with a purchase Online. Then afterwards when things turn out differently than their expectations, based on pre-conceived notions, they occasionally jump into some Online forum or review page and try to avenge themselves single handedly with sulky negative remarks. Sorry, but... as they say, "Look before you Leap." Timing is everything these days, so check the timing on EVERYTHING before you involve yourself, especially ONline.
Instant gratification has become an illness in humanity recently... to the point that some don't bother to read even minimal print on what to expect when purchasing from a new supplier Online then have expectations based on their own perceptions from past experiences. IN a nutshell, the main dissatisfaction appears to be based on the fact that many of these complainers did not look before they leaped. And THAT is mostly what I'm seeing while reading negative reviews about Zulily.
I will buy something from Zulily.com that I am not in a hurry to get, and what I need right now, I will run out right NOW, pay double and get it. This will teach me to think ahead concerning my needs. I think Zulily will continue to flourish and iron out all the many details that are required to make a giant runaway company operate smoothly. Its a great concept and the proof is in the pudding. I read today that Zulily.com went from15,000 members to 5 million within the same year. If thats true, then... Move over Mark Z, as in ZU later. Good for you, everyone at Zulily. Go for it and take your own sweet ZULILY TIME. (ironic Zulily?)

I've been ordering from places like Zulily and Tanga for quite a while and I've had nothing but excellent experiences with them.
These sites explain how they work--namely that their merchandise comes from other places, for a limited time, and is shipped when they get enough orders for an item. That's why they can sell such great stuff at such great prices. I'm guessing that people who complain about the slow delivery times aren't aware of this. Returns can be difficult for this same reason.
I've also read that descriptions for items aren't always accurate. I haven't run into this problem but I have found that some descriptions are incomplete. I always do extensive checks online for items I'm interested in on any website, so I haven't found this to be an issue when I'm shopping on Zulily. And I get incredibly quick and helpful replies from the people at Zulily whenever I ask a question about anything.
My latest encounter with Zulily is what has prompted me to write this review.
I recently purchased a Discovery Kids LED Marine Lamp from Zulily. I was so excited to find it and the price was spectacular. But the darn thing was broken. It lights up but the fish don't "swim". I contacted Zulily, not expecting much. Communicating with them on Facebook Messenger was a breeze, but admittedly, as I said, I really wasn't expecting much from them. I thought I would get, at best, a polite, "So sorry to hear that but we can't help you."
They asked for a picture of the "fish tank". It took me a while to figure out how to do it, but I managed to send them a short video of the fish that couldn't swim.
To my surprise, they wrote back within 2 hours telling me that they would refund my purchase price, or send another "fish tank", and they were adding a $10 credit for my inconvenience.
I wrote back to tell them that I would happily take the replacement and that I didn't need the $10 credit as I was more than happy with the way they handled my problem.
I'm delighted to report that the replacement "fish tank" is on its way to my house and they're giving me the $10 credit anyway.
I think the true test of a good company is how they handle things when a problem comes up. As far as I'm concerned, Zulily gets as many stars as I can give them. Their prices are always wonderful. The products I've ordered are all top quality. This was the first time I've ever had a problem with a product that I've purchased from them. The Law of Averages pretty much guaranteed that I would eventually have a problem with SOMETHING. But the people at Zulily were wonderful! Oh. BTW. I tried to include a photo of the "fish tank" but I'm too technologically challenged to figure out how to get the photo from my phone to my computer.

I am a very regular customer of Zulily and have bought close to 100+ items. I have only been disappointed in maybe one or two, but both were my fault. A few things that will help:
1). Know and understand that shipping takes FOREVER! If you need something fairly quickly for a gift, don't get it here. I'm shopping now (in July, August and September) for Halloween, Thanksgiving and Christmas. I'll stop ordering from Zulily for Christmas probably in October.
2). Know and understand how shipping works. You pay once, then get free shipping for the day (or all weekend if you order on a Friday). Best thing to do is buy one small item to get the lowest price on shipping, then go back and order the rest of your items to get the free shipping. There are extra charges for bigger/heavier items, and the shipping is pretty steep - just be aware of that. I don't buy any of those items, as I can likely get them elsewhere for less or even free shipping.
3). You can get some fabulous deals and unique items you won't find anywhere else. BUY FROM REPUTABLE BRANDS. Or if you don't know the brand, look at all of the items they have for sale. If they look quality, they probably are. I don't buy as many of the clothes... more of the home products. I have never been dissatisfied with the quality of any of my items. And I've literally bought upwards of 100 things. Even the few clothing pieces I've ordered have been spot on size-wise and quality-wise. But I've bought reputable brands (Vigoss jeans, Calvin Klein and Izod for my son, etc.). If the brand is one that I've never heard of, I google it to see what it's all about. I've never gone wrong there.
4). I've never had an issue with customer service. Two of my items were cancelled for whatever reason, so they immediately refunded my money and gave me a $10 credit for each item. One of my items was supposed to be a set but only came with one. They immediately refunded my money and again gave me a $10 credit. I've been very impressed with every interaction I've had.
5). I am a huge online shopper. I shop around. I know what's a deal and what's not. Be an informed consumer. If I think a price is a little higher than it should be, I research it. Occasionally I can find the same item at a cheaper price on Amazon or elsewhere. If that's the case, I don't buy it from Zulily. Other times it's a steal. Or a product you can't find anywhere else. Those are the ones I snatch up.
6). Know that the good stuff is going to go fast and you may lose it. You can always add the missed item to your waitlist and hope that it comes back. Sometimes they do, and sometimes they don't. That's what makes it fun to shop - trying to purchase the last one available!
7). If you go in fully informed and do your research, just like anything else you buy, you'll love this site. I am a huge fan and will remain so for a long time!

I've reported a missing item multiple times, ordered shorts for a budget-friendly price but was overcharged. Ordered a sweater that looked stretched out, some low-quality t-shirts, and items with loose fitting. Many products didn't match their pictures, a few items were passable at best. Incorrect late fees were applied to my account, and the sizing was inconsistent, with 'large' fitting like 'small'. I'm finished with this service.

They offer guarenteed delivery (by) dates on some of their items. However, there is NO guarentee you will receive items by the stated delivery date and time. You will be told that it is not their issue but the postal service that is the issue. They will tell you that you can wait or return the item(s) and receive a refund. There is no compensation or anything else as a "guarentee". I would think that this would be false advertising.

There are great products at great prices, Zulily lacks an appropriate shipping window and an acceptable return policy. For example, I waited a month to receive a package and the item arrived broken. No option to receive a replacement and the credit offered was not to the original form of payment but a store credit. If you reach out to customer service, expect a form letter response. Deal with each company selling on Zulily directly, the peace of mind of dealing with a reputable company is worth it. AVOID ZULILY.

I have bought many items from Zulily with little difficulty. However, I was in the process of buying two items that were almost sold out when I received an online message that security considered me a possible "bot". At that point, I was shut out of the site and received this message in response to my pointing out their mistake: Hello! Thank you for contacting Zulily. We have received your request, and we will respond as soon as we get back from spending time with our families for Christmas.Best Regards,Zulily *** I do most of my shopping online since the pandemic began but I've never gotten this type of response before. It seems that I'm not the only one who has had problems with what Zulily euphemistically calls "customer service".

I would appreciate more info on their sourcing for items. "Imported" doesn't work anymore. If it's made in China, I'd like to know.

Please stop taking ghost orders out of my account. This is like the third time Zulily just takes money and doesn’t process orders. I love this company. But the processing and billing is a scam

Make sure to have a printer at home. I found out when I needed to return a shirt that you MUST print a label. Since I do not have a printer I was advised to use a friends or go to the *** office and have them print the label, then go to the post office and drop off the package to have it shipped. I would not be able to hand write out a label under any circumstances. I really don't like the idea of using *** as a printing service so I can use the *** to mail and this is the first time I have encountered this. Just wanted you to know the lady I spoke with was tremendously professional even with my growing annoyance at this policy. The items I recurved are gorgeous although one is the wrong size (they are sending the correct size), and the other is too small and material I am not thrilled with. But those are my errors not theirs. I love their clothes both items are really pretty. I just wanted to post this issue as a warning for those who do not own computer printer set ups at home.

I thought that I had given my review to BBB earlier this morning but I can’t find it. So, my earlier review was not just blasting the “quilt” I had received (not even close to what I would call a quilt) but I was also angered by the companies return policy that would give me “store” credit. I was flabbergasted by the idea that I would ever purchase something from that company again; would any of us want a store credit with a company that makes poor quality products? Anyway, about an hour after I sent my review to Zulily I was contacted by their customer service and they offered me a full return on my card. This was quite a surprise simply due to the Zulily website- policy on returns. Anyway, I had already decided to give the bedding (quilt) away to a local shelter and was unable to take advantage of their return offer. What was amazing to me was that when I told the customer service rep that I could not return the “quilt” due to my commitment to donate it- they- Zulily-returned my money anyway. What can be said of this level of company service? I still have a set of sheets arriving and my Hope has returned that perhaps this company really is trying. I did not give this company a 5 star review because I am now leery about any future purchases and that in the end has become the point.

I have purchased from Zulily MANY times overs the last 4-6 years. I have never been disappointed with the quality of the items I receive and have been extremely impressed with their customer service and recommend them to everyone. I have only had a few issues but when I have they are easy to reach and have gone and above to remedy the situation.

I have been ordering rom Zulily since they went into business. They make very clear what their return policies are. It is more expensive to return than to credit, plus so many dishonest people abuse this now that it is ruining businesses. Their prices are very low and people expect bespoke clothes for a few dollars. Also, they have size charts and people ignore them. It's evident that many of the karens complaining are childish brats. There are supply chain problems everywhere and they act like it is some failure on the part of a business. Please consider the source when looking at these remarks.

I started buying stuff from Zulily a few months ago. My 1st order was a couple of tunics and a pair of sandals. It was a total disaster. The tunics were ivory and navy and were of the thinnest, cheapest quality I've ever seen. And the sandals looked nothing like the picture when I ordered them. I sent everything back, paid shipping, and a 2.00 restocking fee on each item. It makes no sense since they don't stock any items. The emails even said the items were on their way to Zulily by the vendor. I had no choice but to accept a store credit equal to almost half of what I paid originally.

I wasn't going to order from them again, but because I had the credit, I ordered a tunic from a different maker, and it looked good. So I thought, OK, maybe that 1st order was a fluke. Well, my next order was the brand Simply Couture because they have some very pretty tunics. When they finally arrived, they were all damaged. The person who made them (in China) was either inexperienced or just didn't care because the seams didn't even match at the bottom. Threads were bunched up, embroidery was unraveling, and the lining was a disaster. Also, the xlg fit like a med. I took pictures and emailed them to Zulily, letting them know that this is the kind of junk they were sending customers. I think they must have already known because they told me not to worry about returning the items. At first, they were only going to credit the cost of the items back to my credit card. But I told them I was not paying shipping on damaged goods, and they finally gave in and gave a full credit.

I will say that I have ordered a few more items, and they weren't great in quality and ran small, but I kept them. I recently had a moment of weakness and ordered 3 more tunics from the Simply Couture line (ordered 1xl so they would fit like a USA lg). And when they arrived, all 3 of them were damaged. Seams weren't straight, had holes in some seams, and trim wasn't completely sewn on. I also ordered a very cute tunic with a flamingo on it, but they didn't even take the time to put a hem on it. It was just cut fabric. I might add that I sew, so I can spot flaws right away.

Once again, I sent pictures of the damaged items to Zulily, and they told me not to send them back. They credited my card and offered a 10.00 credit to my account. It would be great if these 6 tunics could be fixed because they're very pretty, but the damage is so bad they would have to be completely taken apart. And I still think they won't hang right because of how they were cut. I have bought a few pairs of Fergie and Peter Dumas sandals, and though they are not real leather, they fit true to size and are not bad for the price I paid.

My advice is not to set your expectations too high. It takes a long time for shipping. They don't usually look as good as the pictures. The quality is mostly a thin polyester blend. You never know if it's going to really fit. And you definitely are not going to get back what you paid if you're able to return something. My best advice is if you receive damaged goods, take good, clear pictures of the damage and email them. You may end up in a battle over shipping or other charges, but stand your ground with them because they do not want to give back any more of a refund than they have to! I have also bought some decorative home items that were very cute, but again, it depends on where they are made and the craftsmanship. I would love to see them post reviews for an item, which would be great for determining if an item runs small or large and would be a huge help in deciding whether to buy or not.

I placed an order on Zulily's on line store for the Grayline Corner Helper Shelf on April 27, and for almost a week I was able to check on my order through my on-line account then around May 3, I began to noticed that my order was no longer there, even when I would check on the status, If I checked on the order it self and put in 2020 a message would come up stating no status , I first called their customer service and was told that it was going to be shipped out on Monday May 4, then about Wednesday or Thursday which was May 6 & 7, I still had not gotten any kind of notice about tracking my package, so I called again and spoke to another customer service rep who said that according to their screen they could see my order and it was going to be shipped out, but like *** they were delayed, then on Sunday May 10 - on Mother's Day, I got an email from Zuliy's Customer Service Department stating that my order had not been shipped out on April 27, that if they would try to have it shipped out within the next twenty five days and if they couldn't then they would cancel my order and refund me. I was not only livid to say the least as this was a Mother's Day gift for my mom and when I called their customer service department for the 3rd time, one of their managers was very unsympathetic and could not explain why the order was not shipped out on the 27th of April and her excuse was they were short handed and they could not contact the seller, so I was able to find the same item on Walmart's on-line store, and then called Zulily's Customer service department for the4th time and it was then and only then that I was able to speak to a customer service rep who not only apologized for what happen but was able to put herself in my shoes and understand not only my frustration about this order but was also able to understand why I was so angry. I have taken a course in Customer Service and it was an eye opening experince for me, but it helped me to see that what I thought I was doing was giving good customer service when in fact I wasn't. What was interesting about this course was that it took real situations and problems that customer have had, and broke it down into a senario and showed how it was handled at the time and then how would we handle the same situation. In conclusion, I was never given any satisfactory answer as to why my order was never placed or shipped out on April 27 after I had placed the on-line order, all I was given was excuses from the first two customer service rep I spoke to on May 4, and either May 6 or 7th , and with the manager on May 10th, it was only the customer service rep I spoke to on the 10th who helped me cancel my order, but assured me that I would be credited the full amount.

I made a purchase on May 9th of $1192.99, the item had a $500 of discount that will not be applied to my purchase. I called and they offer me a store credit which I accepted. then on May 10-11 I started using that store credit and my account got blocked with my orders been all cancelled due to "fraud". I called them almost daily to get a resolution and it was really hard to get a hold of the right person. Eventually I received an email from the president office where stated that they will come with a resolution 2-3 business days later. 8 days later I called to check on the resolution and they stated that it wasn't handle by them that I needed to email [protected]@zulily.com. Emailed them asking for a 24 hour response, they responded 2 days later after me calling again. with this: May 18th Hello ***, Thank you for reaching out about your recently canceled orders. Upon investigation, I see that you had contacted Customer Service with pictures showing a discount showing temporarily showing on an item. An agent then added $500.00 to Store Credit to cover this discount. Because of such an unusually large amount of Store Credit being added to an account in relation to Sales, our systems Flagged, and locked the account, and pending orders were either canceled, or put on hold, depending on their status. We apologize for the inconvenience and working on the issue to see what can be done. Someone should reach out to you with an update within 2-3 business days. Regards, Dale G. Office of the President Associate May 28th Hello ***, After investigation, we have found the following. The listing shown is over 6 months old, and can only be found via Google search. It has not been an active ad recently. I'm not sure how it popped up for you. We were willing to try to work with you as a courtesy, after investigation, after proper investigation. However, when we released the account, we were notified the payment for the playset had been cancelled on your end, and therefore, could not ship out. Because of this, the remaining $349.00 in Store Credit sitting on your account has been removed, because that Courtesy Credit was contingent on you purchasing the playset. We cannot remove the whole $500 since you spent some of it before payment for the playset of course, but we are going to let that $151 go, and not recharge via another method. In the future, please click through on any advertisements you find via Google, etc, to see when that sale actually was. Regards, Dale G. Office of the President Associate the listing was shown on the Zulily app on my phone, not on google search, I send them that I contacted PayPal and they stated that " it could only be cancelled by the merchant with the request of the account holder. Or someone who knows your account. What we could really advice for you is to redo the transaction," which measures me that they went ahead and cancelled it without notifying me before. Email "Dale G" he asures me twice that I was the one who cancel the payment, which is totally false. stated by paypal : Only them has the capability of doing it. But that would need the account holders' permission as well. they never had my permission. But the bottom-line is that, only the merchant can cancel an authorization. No one here at PayPal can do it.

We are a small UK based business that has supplied Zulily for years.

Until they had a take over earlier this year they always paid on time.

Since the take over we haven't received any payments at all.

We have unpaid invoices dating back to March.

They haven't responded to any of our communication's.

We have tried through the portal. They respond saying they cant help and then end the chat.

We have tried accounts emails, buyers emails. Every email address we had we have tried to make contact.

We are now at the point of legal action or using a debt collecting agency as we are getting nowhere with them.

Its so frustrating that there is no response from them at all.

How can such a huge business just ignore vendors and not pay.

How are they getting away with it?

I have been happily working as a vendor with Zulily since 2014. Of course, we have had our ups and downs, but the partnership has always been strong, despite Zulily's heavy turnover.

Unfortunately, I am at a loss of words for the current situation. We stopped receiving payments from Zulily over a month ago. Some of our invoices are outstanding from April 2023.

As a one-person business with three small children, I am devastated. We have had to cancel all upcoming events because we pay our brands upfront. As a non-US based business, is there anything that can be done? I am such a small business, that I cannot afford expensive legal action. To Zulily: please please please pay us.

I gotta tell ya, I've learned my lesson the hard way. I fell for the same ol' trick again. You know the one - those online stores that seem too good to be true with their cute clothes at super low prices. I've been burned by sites like Rosegal and Modlily before, where it took weeks and weeks for my order to arrive and when it finally did, the clothes were either way too small or just plain poor quality. And guess what? Those pieces were coming from overseas, usually China.

So, when I stumbled upon Zulily, I thought I had done my research. I googled them and saw that they were based in Seattle, Washington. I figured I was safe. But boy, was I wrong. I should have checked out some online reviews before I hit that "buy" button. Instead, I trusted that Zulily was a legit site that would send me my purchases quickly and that they would fit me just right.

Well, it's been almost two weeks since I placed my order on December 28th and I haven't received any of the 12 pieces I ordered. Only one of them has even shipped, and according to tracking, it's been stuck in a processing facility in Hong Kong for almost a week. And get this - all of the brands and companies that my pieces are coming from are based in China.

I finally realized that Zulily is just a hub center that doesn't actually store any inventory. I feel like such a fool for falling for this again. Who knows if my clothes will even arrive in season, let alone fit me properly. And what if they don't fit? Do I return them and wait another eternity for the right size?

I don't have a lot of money to spend on clothes, so this is a real blow to me. I'm afraid I've just thrown my money away. I'm definitely going to warn my friends and family to steer clear of Zulily. From now on, I'm sticking to sites I know I can trust, like Amazon. And if a site can't give me an expected shipping time when I place my order, forget it. I'm not falling for that trick again.

Zulily messed up my order and it's been a whole week of me trying to get it sorted out. I'm so frustrated with these guys, it's like they don't even care about their customers. My package is lost and they're just giving me the runaround, telling me to call USPS and deal with it myself. Like, seriously? That's not my job, it's theirs! I'm so disappointed in Zulily and I will never order from them again.

I reached out to them about my lost package and they told me to wait an additional 6 days for the delivery process to complete. That's a ridiculously long time to wait, especially when I've already been waiting for a week! When I called USPS, they didn't have any record of the package being in their hands, only that a shipping label was created. So, I asked Zulily to resend what I ordered, but they just gave me another runaround response, telling me to contact the carrier myself. I mean, come on! I shouldn't have to work this hard to track down a package from a huge company like Zulily.

I called USPS again and they still didn't have any record of the package. I asked Zulily if I was getting a refund or if they were going to resend the products I ordered, but they just told me to check with the local post office. It's like they're not even listening to me! I've never had such a hard time with customer service before, especially from a company that usually has good customer service. This time around, it's been deplorable.

I'm so upset with Zulily and their lack of care for their customers. It's like they don't even care about the products they sell or the people who buy them. I will never order from them again and I will make sure to tell everyone I know about my terrible experience.

I used to shop at Zullily quite often, but I've stopped doing so because I've had too many negative experiences with them. For one thing, the quality of their clothing is often quite poor, and I've received the wrong sizes on multiple occasions. What's worse is that their return policy is incredibly frustrating and unfair. Whenever I've had to return something, I've had to pay for it myself, even if it was their mistake. It's almost like they're trying to discourage returns by making the process as difficult as possible.

Another issue I've had with Zullily is that their customer service is often unhelpful. They'll promise to credit me for items that I never received, but then they never follow through on that promise. It's incredibly frustrating to deal with, and it's made me lose faith in the company as a whole.

To make matters worse, Zullily often ships their products in the cheapest, flimsiest boxes possible. I've received packages that were dented and torn, with the clothes inside showing signs of damage. It's clear that they don't care about the quality of their packaging, which doesn't bode well for the quality of their products either.

Overall, I've decided to stop shopping at Zullily and instead opt for other retailers like Amazon. Amazon has better quality products and more fair return policies, and I don't have to deal with the frustration of waiting for months only to receive the wrong size or poor quality clothing.

If you do decide to shop at Zullily, I would recommend being very cautious. Look for name brands when they're on sale, and be prepared to deal with the frustration of their return policy. Many of their products are made in China and are of poor quality, so it's important to be aware of that before making a purchase.

Ultimately, what we need as consumers are more "Made in America" quality products. We deserve to be treated fairly and to receive high-quality products that are worth our hard-earned money. Companies like Zullily that prioritize profit over customer satisfaction are not worth our time or money.

The website interface of Zulily could use some improvement to make it more user-friendly. It would be great to have more refinements by category such as price, size, and color. It seems like they had that feature before, but it's not available anymore. The size charts for imported goods are not reliable for USA customers, and they are generally too small. It's important to believe customers when they report damaged, ill-fitting, or incorrectly sized products and allow for free prepaid returns and refunds in the manner paid, not just store credit.

One of the biggest issues with Zulily is the slow shipping. It takes 10 or more days for items to be shipped to customers, which is ridiculous. They allow BOXED to drop ship, so they should be able to find a way to ship faster. It's also important to package items better with bubble wrap or whatever is necessary to ensure that the item arrives in good condition. For example, some bras that were ordered for a granddaughter arrived with warped underwire because they were sent in a thin plastic bag.

Another issue is the lack of variety in the products offered. There's more to life than tunics, and it would be great to see more diverse options. Zulily needs to change their strategy from offering new products daily and focus on finding unique and sustainable brands. Brick and mortar stores are closing, so they need to up their game to remain competitive.

Zulily used to be unique and had its own little niche, but now it seems like they are trying to compete with the big boys. However, they can't compete on price, availability, or delivery. They need to find young, bright, and smart people who are knowledgeable about e-commerce to shake things up and sell to their target market. Slow shipping, inferior products, refusal to offer refunds, and having to pay to return products will not keep them in business.

As a plus-size woman, it would be great if Zulily could check out the brands on COEDITION'S site. The current brands are not very appealing, except for a few. It would also be great if they could find better uniform brands than French Toast and Polo. This year, shopping at JCPenney online was a better option because they offer good brands with good prices, fast shipping, and free returns. Zulily's prices for school supplies are also ridiculously high.

Overall, Zulily needs to take these criticisms into consideration and make some changes to remain competitive. They used to be a great site for children's and maternity items, but they need to evolve and improve to remain sustainable.

This website, Zulily, is not the best in my opinion. From what I understand, it's just a place where you can order from small designers and boutiques. They don't actually have anything in stock, and they place your order with others who ordered during the same "sale". Once they get your order, they ship all or part of it to you. They do have some good deals, but the real problem is waiting up to two months to receive your order, if you even receive it at all.

I've placed three orders so far. The first one arrived in about three weeks, but it was right at the end of the "sale". There were three items in the order, and I did find one of them elsewhere for about half the price. The second order was placed a month ago, and it still hasn't been delivered. Some items have been received, some are in transit with a trackable ID, and some haven't even been sent yet. The last order was placed the day after the second order, and I haven't received anything from it yet. Zulily hasn't even told me what the status is.

The items that I have received are in poor to decent shape. They were all jammed into a shipping bag without even a shipping receipt. Many of them have loose threads that are clearly visible, and one even came with two missing buttons. None of this should have been sent to me, but there's a no returns policy. When I emailed about the quality, the customer service response was basically that they take no responsibility for the quality of items they "distribute".

The concept of this website fails because it's focused on moms and young children. Who wants to wait two months before receiving their maternity clothes? We need a quicker turn-around. The same goes for baby clothing. Fortunately, I'm shopping for a yet-to-be-born baby, so I have three months to wait. But if you're shopping for a child who's already born, you should find another site. The child will be out of that size before the items arrive.

The quality is questionable. The baby clothing material is all good, but I stuck with cotton, organic cotton, and natural fiber knits. Don't dress your child in synthetics, and check before you buy. One of the maternity items I ordered was a joke. It cost $65 and was made of see-through-quality acetate (the description said it was a natural fiber blend, but I suppose the stitching is cotton?). It's unacceptable. What really bothers me is those loose threads. Who sells such crap? The website fails because it's just a portal and doesn't even have internal quality assurance of the merchandise they market.

I won't shop here again. Quality and time are big factors for me, and no sale is worth a sacrifice in either!

I just had my first experience with Zulily and I have to say, it was not a good one. I ordered a shirt by Lbisse for my sister and was very careful to check the sizing chart before placing my order. The chart indicated that I should order an x-small for her, so that's what I did. I also considered ordering the same shirt in a different color for myself, but decided to wait and see how my sister's order turned out. When the shirt finally arrived, it was enormous! It was at least 4 sizes too big, even though the sizing chart indicated that an x-small would be the right size. If I had ordered a large, as the chart suggested for myself, I would have been stuck with a giant mumu that I couldn't wear and couldn't return according to their policy.

To make matters worse, the shipping took forever and was not cheap at all. They claim that they consolidate shipping to get a cheaper price, but that's just not true. The shipping for just one item was $5.95, which is about the same as other stores I order from. When I took the shirt to the post office to see how much it would cost to ship it across the country, they told me it would only be $1.60 and would arrive in 3-4 days. That's a far cry from the 21-24 days that Zulily takes to ship.

The quality of the shirt was okay for the price, but it definitely wasn't worth the 65% off they claimed it was. The fabric was 95% polyester and 5% spandex, which isn't a particularly expensive blend. The color was accurate to what was shown on the website, but it did have a bad smell. I'm hoping that it comes out in the wash.

Overall, I wouldn't order from Zulily again. If their sizing is that far off on other items, who knows what I'll end up with. I did notice that a lot of items from Zulily are showing up on eBay for cheaper than what Zulily has them for. You can also return items on eBay and many of them offer free shipping or $1.99 shipping. It makes me wonder if they're selling those items cheaper on eBay or if there are thousands of people trying to unload the Zulily items they're stuck with!

Zulily is a great online store where you can find affordable items. I've noticed that their business is booming as they sell more and more items every day. They have both branded and lesser-known products, which is great for those who are looking for a bargain. However, I've learned my lesson when it comes to buying baby clothes from them. I used to base my purchases solely on how the item looked in the picture, but when it arrived, I was disappointed with the poor quality. Since then, I've become more careful about the brands I buy.

Recently, Zulily has been adding more well-known brands to their site, which is a great improvement. However, I did experience an issue where they sent me the wrong item. But, they were quick to provide me with a refund and store credit, and I even got to keep the wrong item.

When it comes to shipping, some people may not know that Zulily explains the reason why shipping takes a long time. You can check their "shipping info" section for more details. To provide the cheapest merchandise, they have an agreement with the brands to order in bulk, which allows them to get a lower price. However, this means that they have to wait until the end of the sales period to finish your order. As long as the brand is still available on the site under "LAST CHANCE," they can't finish your order anytime soon. Unless you choose to pay extra for faster shipping, it can take a while for your items to arrive. This can be frustrating, but as a new company, they are still learning and improving.

My advice to fellow shoppers is to take advantage of their free shipping offer until midnight after your first purchase with paid shipping. Before you go crazy adding items to your cart, try to purchase the cheapest and lightest item they have. This way, you'll only pay the lowest shipping cost ($5.95) for your first purchase and be eligible for free shipping on your next purchase until midnight. Once you've checked out your first purchase, you'll have until midnight to shop without worrying about shipping costs. Just keep in mind that heavy items like furniture are not eligible for free shipping.

Before you buy something, it's also a good idea to check other sites like Walmart, Target, or the brand's website itself. You may be surprised to find that even though it looks cheap on Zulily, it could be even cheaper on other sites, and they may ship it quicker.

Overall, I give Zulily three stars. While some of their items are really cheap, the shipping process can be painful and take longer than expected. But, if you follow my advice and shop smart, you can still find some great deals on their site. Good luck, and I hope this review helps you in some way!

I gotta say, I'm pretty ticked off right now. I was reading some reviews about Zulily and it turns out that my experience isn't unique. And to top it off, I haven't heard back from anyone! I just sent an email to customer feedback, but who knows if they'll even read it.

I'm from Seattle and my experience with Zulily.com has been pretty terrible. Their website claims that they work with thousands of different brands and don't store inventory, which helps keep prices low and means they can offer fresh products every day. They also say that their usual time from order to shipment is 10-14 days. But maybe they should be more honest and say something like, "Our goal is to have your order completed within 10-14 days. But who knows, you might be waiting forever."

I placed my order 10 days ago and I've only received one item so far. And honestly, it was pretty disappointing. I thought about returning it, but I don't have much faith in this company. Last week, I called customer service to try to get an idea of when my other purchases might be processed. The representative was polite, but couldn't give me any information. I explained that I shop almost exclusively online because I live in the country and my options are limited. We talked about Zulily's competition, Amazon, and the amazing service they provide. But the representative pointed out that I'll save a couple of dollars per item through Zulily. Big whoop.

I placed some pretty big orders, but unless I can get some specific information about when I can expect delivery, I won't be shopping at Zulily again. I've shopped online a lot and I've never experienced anything like this. Imagine you've just ordered a bunch of stuff and you're eagerly waiting for it to arrive. But when you call customer service, they tell you that they have no idea when you'll get your packages. And they suggest that you shop for the upcoming season, not the season you're in. What kind of nonsense is that?

It's 2015, people! I just checked the order status again and there's been no movement. This is ridiculous.

Update: 6/22/2015

I finally received a partial order over the weekend. The leggings are fabulous and the shoes are adorable. The other items are pretty cheaply made, but they'll do for a season. The price is appropriate for the quality. I might use Zulily again for shoes and leggings, but their customer service is pretty poor. If you decide to use Zulily, be prepared for a long wait. And don't spend a lot of money because if you don't get the item, it's not a huge loss. If money is tight, I wouldn't recommend it.

I gotta say, I'm not as mad as some of the other peeps who left reviews, but I definitely feel their pain. Zulily is a bit of a sketchy situation. Sure, you can save some cash by snagging some sweet deals at 40-50% off, but the hassle of the whole process just ain't worth it. Trust me, you're better off finding coupons or waiting for a clearance sale from the actual company.

My story is pretty much the same as everyone else's (coincidence? I think not). I was a member of the site for months before I finally decided to buy something. They had a sale on Crocs, so I grabbed a couple pairs - one for me and one for my kid. A month goes by and I haven't heard anything about my order, so I shoot an email to customer service. They tell me it'll be 10-14 business days before it ships. And, like everyone else has said, "business days" means like 3-4 weeks. And you gotta pay like 8 bucks for shipping! (Total ripoff, right?) But that's not even the worst part. They take your money right away, even though they haven't shipped your stuff yet. It's like they're walking a tightrope between legit and scammy.

So, after waiting like 5-6 weeks, I finally get one pair of shoes - my kid's. Yay, I guess. But where's the other pair I ordered? I check my account and it says the order was canceled. What the heck? I never got a notification about that. So I email customer service again and they tell me it wasn't canceled. A few days later, I get another email saying they couldn't get the shoes I ordered, so they're sending me a totally different pair. Like, what kind of business does that? I can order something, pay for it right away, wait forever, and then find out they can't give it to me and send me something else? That's like playing the lottery, man. And they don't even tell you that's how it works on their site. I email them back, pretty much telling them how I feel, and they apologize and refund my money. They even let me keep the ugly shoes they sent me. I was surprised they did that, since they say orders are non-refundable. So, I guess they get one star for responding to my emails and kinda fixing things. But seriously, watch out for this company. Unless you like being frustrated, stay away.

I've been a loyal customer of Zulily for quite some time now, having ordered a whopping 109 items from their website. However, I've had a few instances where I received an item that was completely different from what I had ordered. It's definitely an inconvenience, but I always make sure to send an email to Zulily with a picture of the incorrect item attached. In the past, I've always been offered a refund, an apology for their mistake, and asked to donate the item to charity. I appreciate this gesture because it wasn't my fault that they sent the wrong item, so why should I have to go through the hassle of finding a replacement and returning the incorrect item?

Unfortunately, my most recent experience with Zulily was quite different. I received an item that wasn't even close to what I had ordered, and when I sent an email with a picture of the incorrect item attached, the response I received was not what I had expected. They told me to print out a return address label and send the item back if I wanted a refund.

Now, this may seem like an easy task for their representatives, but it's not that simple for me. I'm a handicapped woman with a serious bone disease, and I'm unable to shop in the retail world. In fact, I have surgery scheduled for July 10th. So not only am I inconvenienced by having to find a replacement item and pay for expedited shipping, but I'm also being told that I have to find a way to return the item to Zulily if I want a refund - a refund that I only need because of their mistake.

I called and spoke with a live representative, who put me on hold for almost ten minutes before coming back to tell me, in an unfriendly tone, that they would make an "exception for me THIS time" and refund my money. It felt like they were doing me a favor, rather than acknowledging their mistake and apologizing for the inconvenience they had caused me.

I was so upset and shocked by the tone of the conversation that I asked to speak to a manager. After being put on hold for an extended period of time, I spoke with a manager who had the same attitude as the first representative I had spoken to. When I explained my situation, the manager's response was that Zulily couldn't be aware of each person's medical situation. While I understand that, I also believe that quality control should be a priority. If the person filling the order has no way of knowing if they're doing so correctly, then how can Zulily expect to keep its customer base?

While I appreciate that my purchase price is being refunded, customer service is about more than just that. How a company treats its customers is a huge factor in whether or not they'll keep coming back. Zulily's prices are good, but they're not good enough for me to put up with being treated poorly.

If Zulily is experiencing growing pains, that's understandable. But if their customer service team continues to make customers pay for their mistakes, then their growth will definitely come to a halt.

I cancelled 3 items. I am due 130 in store credit. I've been waiting for 5 days now due to a technical issue. I've been lied to several times, have emails to prove. I cannot be given a corrected timeline. I missed out on all of the sales, I missed out on my site wide free shipping. I've been stressed, again lied to, hung up on. Rochelle a floor manager managed to put $10 in my store credit, like I can buy anything with that? Why not front the entire amount you owe me in store credit? It is mine to use, right? As it stands now I do not have any type of date as to when this technical issue will be resolved. I loved zulily, now disgusted. Please realease my store crefit. You could do $10 why not my full amount? Deal with your technical issue on your time, not mine. Unprofessional shady business. I was told not to use you, now I know why. Where is my $130, plus free shipping plis my aggrevation, plus the items that are no longer available.

I ordered 2 pairs of boots, which in their description were to be different... One pair was described as brown knit-cuff mid calf boot (sku#[protected]) and the other pair is described as brown sock-accent boot(sku#[protected]) . But in all reality they are both identical pairs of boots. i am requesting a refund on one of the. order was shipped to me on oct.7,2022

Missing items from recent order ! able to logon unto to site earlier 08/029/22 now have been trying to logon website for 4 ++ hours and keep getting error code 401 , as I had free shipping until 08/30 until 0300 PST but now will[ have to pay more $$$ for shipping ! now is this fair ? Missing callura bracelets that were shipper on 08/19/22 = aqua & silverstone crystal bracelet $12.99 // Pastel & Silverstone bracelet =$12.99 and Iridescent crystal $ Goldstone earrings!

Hello

I am based in Australia and someone has done an unauthorised transaction on my bank account today (13 July - Maybe 12 July in US) for an amount of AUS $29.35. I have flagged this with my bank and have raised a dispute. The order id is - [protected]

I bought 4 dresses on Oct. 10, received the dresses on Nov. 10th. They were too small, so I requested a return. My return was "excepted" and they sent me a return address to print out. I don't have a printer so I called on the 15th to ask if they had a QR code that I could use at USPS, nope. Got it sent back on Nov.16th. On Dec. 2nd I received my FIRST bill for $85.83. I called to ask why since I have no items at all. Finally after several different calls, they took off the "late fee" but I still have to pay $18.96 because you only get a partial refund. That is not right. Credit card was cancelled immediately. No more of Zulily's ignorant refunds.

I am filing a complaint, not with Zulily's products but with the postal service, ups, trac, and delivery update notices that Zulily sends. I have used Zulily for several years and have always been pleased with the products I have received but the delivery service is terrible. I believe at this point Zulily has been around long enough to correct this problem for its customers. Amazon does - when you order something it either comes or Amazon lets you know if there is a problem.

As of recently I have ordered over a thousand dollars in items, including school cloths for my niece. I have no problem with how long it takes, but please please correct the tracking information! I live in an apartment building, which is vulnerable to stealing. Twice this week I have received emails stating items from UPS have been delivered. Not so - and what is worse you cannot find out because the tracking information is never correct. You cannot speak to a live person, and when you do a chat it tells you to look in the bushes of your front yard. There are no phone numbers, and when you "click" on tracking for UPS, it just shows the same thing that the items were delivered, when in fact they were not! This is very stressful and causes a lot of anxiety for your customers. Then some items show they are at the post office, but again try calling the post office, they never know either, even though they sent me a message stating it was delivered! Then there is something called "trac ..." and items just show up, with no notice. I have items from 3 weeks ago, and when I go into my account it shows that I have received these items and if I would like I can print a "return label" the problem is I've never got them!

If it takes a while to deliver that is fine with me, but as of lately I have made a career of trying to track down all of these packages I supposedly have received. I ask you, please please work on your department that sends out these messages and the vendors you use to send the correct information. As of now I am not going to order anything from Zulily anymore! I would like some confirmation that this issues is going to be resolved.

Thank you for looking into this,

Susan Capoccia
[protected]
4387 N Parkway Ave, 638
Scottsdale, AZ 85251
susie.[protected]@gmail.com