Zulily
Reviews and Complaints

When I signed up to this web site, I specifically opted out of ALL e-mails except those specifically regarding any orders I place. The following day, I started getting e-mail advertisements from them. I clicked on the opt-out link, which said it might take up to three days for the request to go through, which is BS. I will never order from the just on general principles. I don't like the way they do business from the get go.

Do not buy from zulily! There shipping takes months. I literally waited over 60 days from most of the items. The clothing and items are made from china and very, very cheaply made. A skirt was actually different colors from the picture and did not slightly match the shirts I ordered to match the skirt. This skirt and other clothing (Shirts, dresses, etc.) were made with such cheap material it looked like paper instead of material! - the worst material i've ever seen! I'd be embarassed to wear them! I haven't even seen such cheap material, and beware that the way they photograph the items, they look much better in the photos. Also, the sizes are sooooo off. I ordered size large and most of them were comparable to a size small! There is no returns or credits and you are stuck with the items. Cheap, cheap, cheap! I never make complaints and am normally very easily pleased, but most everything is sooooo cheap that I am actually angry!. It's like a bait and switch fraudulent skam! Please save your money and don't be fooled!

I had been a member of Zulily for months before I ever made a purchase. When I finally did, it was for a luxury leather handbag that I was SO excited about. Too bad for me I had no idea that it would take more than 2 weeks for my bag to even leave the designer's (not Zulily's!) warehouse... unacceptable. Then it took another two weeks for my bag to arrive from Zulily. I thought maybe because the bag was made in France that's why it took so long, but upon reading other customer reviews, looks like this is the case not matter the location. I will likely never order from here again and would rather spend my money on hautelook.com or Amazon. Zulily needs a SERIOUS change in shipping policy. Don't order from here if you expect to not have to wait an entire month for your order to arrive.

Long but worth the read... Be very very aware of any sheets with no labeled company name that you try to order from zulily. I received my order yesterday put them on my bed just before going to sleep. I'm not allergic to anything but while putting them on I started coughing and sneezing, the cough was a strong tickle nearly a choke, but I didn't think to think that it was from the sheets! Then I laid down and kept itching, and the room filled with a very strong toxic smell. I laid there for like 30 mins or so trying to sike myself out that it couldn't be the sheets! So then I put a blanket on top to avoid the itching and said I would take them off and wash them in the morning, sure enough the itching stopped instantly but the smell was still there and getting worse. I started getting paranoid and feeling sick all at the same time. I had to remove all sheets and pillow cases and put them in the next room until the a. M. Then had to air out my room. This is ridiculous, it's now 2 a. M and the feeling it gave me kept me up researching reviews to see if this has happened to anyone else. It's very sad that zulily would sell something soooooo toxic and risk a person's health over a few $ profit. I never take time to write a review whether good or bad and I am a frequent online shopper so take my word this is a (Very serious issue). I will be contacting zulily in the a. M. With prayers that they refund my $ for these sheets and I throw them far far away. I wouldn't even take the risk of washing them then using them. Their lethal in my eyes and i'm being very serious.in fairness I placed like 5 orders with in one month. Yes shipping is horribly long but I did expect that based on what it says in the site. I have yet to receive a lot of the items but waiting patiently. Also I ordered some super cute leggings with crystal like buttons on the sides in two different colors. One pair was missing a button and it was so obvious. I called zulily, the rep was beyond nice, she said she would give me a refund to my credit card, also a credit to zulily and also to keep the leggings! That was great! I haven't received the refund yet but that was only a few days ago so I will stay in high hopes. My #2 complaint is if you pay with a credit card. They charge your account to make sure the funds are there, then reverse the charge back to your bank account until it is ready to ship, then recharge your account which could be a month or so later, but the second time around they don't charge it as the total amount for that particular order as they did the first time. They charge per item shipped so if you have 20 items on that one order and they all have different shipping dates, then zuilily will charge your bank account 20 separate times! Really? They don't inform you of this in advance either! So here I am looking at my bank account with about 10 different charges and it looked like someone had hacked into my zulily account and started making unauthorized charges. I called about this and they said by law they can't charge the account before shipping? Hmmm never had any problems with amazon? Or the likes of any other company for that matter... I was still willing to give them a try after that because customer service was extremely nice. But after this smell and my life and health being at stake, i'm soooooo over it! I'm sad about it lol. I really wanted them to work out, but after reading reviews after the fact (Shame on me) seems like there hurting people more so than making satisfied customers, to create longevity within their business. Oh well god exposes all things in due time! If they are purposely selling low quality unsafe products and portraying selling it as brand items at a discounted price then they might just find themselves with a class action lawsuit! Especially if they end up selling these toxic products to hmmm lets say an attorney or a doctor! Sad thing is I would have never wrote a review over the other mishaps, but I refuse to get sick or die from some sheets nor let anyone else! It's hours later and I still have a headache uhhh...

I ordered items on 12/26. They are still not here. I have wasted so much time tracking my packages and at this point they seem to just be lost in space. UPS says they are with the post office but the post office shows they still haven’t received the package from UPS. None of the items are returnable, and for $9 in shipping (for only $30 worth of merchandise) I expect them to arrive in a timely fashion. Never again. For additional reviews go to sitejabber.com. It’s the same complaints as mine over and over (with additional complaints in regards to quality of items).

Absolutely horrible customer service (if you can call it that) - overly inflated "retail prices" mislead customers - expensive shipping for a few items completely takes away any "savings" - return policy non-existent - and when they credit $5 to your Zulily account for a problem you end up having to spend more to realize the credit. And we need to hold them responsible for NOT providing locations where the merchandise they sell is actually made - not where the corporate headquarters are - or the design team - but where the garments and toys and shoes are made. Most of what they sell is Made in China - something you don't find out until you get it home - stuff you would never with confidence put on your child. Their sizing charts are undecipherable and irrelevant given that every manufacturer - particularly with children's clothing and shoes - size differently. I have bought the same size shoes from different manufactures from them and they all fit - or don't fit - my daughters differently.
And finally - beware of there delivery system. I have found their courier - DPD - to be unreliable. They have left packages for me with neighbors - then claimed to have left the package with me - and that I signed for it! I have a friend in Rome who they actually closed his account due to their courier not delivering packages that they claimed they had. Zulily blamed him - refused to refund the cost of the parcel - then when he complained too loudly - they simply cancelled any outstanding orders he had placed and closed his account. Caveat Emptor.

I've spent thousands of dollars here. Sometimes I get lucky with some pretty things, other times I get some cheaply made things. Zulily is rich with the help of suckers like me. I absolutely love the things that I can't find anywhere like certain items for my children. But the items for adults are usually blah. Cheap and thin & well ugly. They look fantastic in photos but in person, they are awful. There are items on zulily that are not original on zulily. Don't let them fool you. I google brands and prices and find them almost 20% cheaper and with coupon codes elsewhere. Make sure you always look elsewhere first. Maybe, zulily will catch the hint and place an appropriate sale price on their items if they want to claim its a real discount. What I really hate is that they are giving me less of an incentive to shop there. And, I was an ideal customer. Shops on the site everyday, spends hundreds at a time. Where's my incentive? Do I get a coupon code? Nope! Do I get free shipping for more than just 1 or 2 days? Nope! I'd like some credit for shopping so much and spending so much money! Free shipping for the remainder of the day isn't going to cut it. After all, if I just purchased some items, I'm done shopping for the day so what good is the free shipping for the remainder of the day doing?. Like I said. Google items & coupon codes before you shop on zulily because most likely you will find the same item on sale elsewhere and for a significantly cheaper price! Sorry, zulily. You need to compete with pricing now! It's one of those kinds of decades!

Have ordered over $200 in clothing. 3 blouses and 4 dresses. All were made of thin, rough, see through fabric, with stray threads everywhere. I ordered 2x, and they sent 2x, but upon inspection the clothing was really a regular women's small or medium. They do not take returns, so basically, you buy it, you're stuck with it now! You can find better quality clothing at Family Dollar Stores! DO NOT ORDER FROM THIS SITE! YOou WILL regret it!

I received an email about items for sale and wanted to try it out. The items were cute for kids and the maxi dresses were priced right. Then I saw Gucci sunglasses and decided to buy them. Unfortunately, since this was my first time ever using the site, I was not aware of the actual shipping process which could take 10-17 days before the item EVER leaves their warehouse, & then of course the slowest method of delivery ever! So long story short, I was buying the maxi dresses for my vacation scheduled 3 weeks after my purchase and had to cancel those dresses since they wouldn't come in time for my trip. I decided to take my chances on the other items and wait. Some of the items came in 3 weeks. Though the glasses were a Valentines gift, I finally received a yesterday (March 2nd). I would say if you need to order things and its not time sensitive, you can shop here. But considering today's technology & sites like amazon offering next day delivery, it's not worth the wait for me. I will probably not use the site again unless the sipping process improves. Also, there is confusion as to what is being charged once items are cancelled. I couldn't figure out what I would be charged for. It also took forever for the charges to hot my account.

Do not use Zulily! I understand how their shipping works so I expect things to take longer. However this time I never received my order. I instead received an email saying the shipper couldn't deliver for some reason so they returned it and they would not reship and I couldn't re-order my items. When I emailed customer service there was no explanation given as to why I couldn't have my order. They were un-apologetic. Do not waste your time with such a poorly run company. I'm sorry but I'd rather pay a little bit more than deal with an unprofessional business like this. They can have their "deals'. They aren't deals if you can't get them.

Please beware of this website! I recently made an online purchase from Zulily.com. I ordered a Michael Kors sweater and received another brand altogether. I received a ParisParis made in China 'off' label brand. Not the Michael Kors label as advertised, described and sold. A complete bait and switch resulting in paying an inflated price for a cheap off label brand with no return options as all sales are final.

Shipping takes way too long. First time using this site and ordered multiple items for Christmas gifts. One order finally came in yesterday. However, it was super cheap quality. It was a knitted scarf that was already unravelling and had a chemical odor. Zulilly did refund the money and gave me an additional credit. I am still waiting for the rest of my order and am dreading that the other items maybe a poor quality as well and I would be too embarrassed to give them as a Christmas gift.

Twice in the past six weeks I had the following experience: I purchased an item I needed and never received it. At the 4.5 week mark I inquired about shipping on the purchase (i.e. where is this item? I know it usually takes 3-4 weeks). At this point I was told that they are unable to fulfill each purchase and they are sorry for not notifying me (at all). This is very frustrating, what a waste of time! They sell you items that their retailers don't have in stock and then fail to notify you about it! So you think you got a nice deal and are waiting on a needed item that will never arrive. Take your business somewhere else! If this happened to me twice in 6 weeks on 2 separate orders, it must be happening all the time.

I ordered (and paid for) a pair of slippers and a pair of clogs for myself on 11/8. On 11/28, the order finally shipped. Too long. I understand what they're doing, and I love the merchandise and their prices, but to have to wait for over two weeks just for shipping seems extreme.

I won't be ordering from them again.

Tired of waiting for my orders, it has been way to long to have to wait and this company offers no way to track an order. I am fed up and either want my money back or my order shipped a.s.a.p! Not at all happy with the horrible customer service and the company's disgrard for prompt, friendly service. I will report Zulilly to the B. B.B. if I do not
see any positve results promptly. I will get the word out that this company does not stand behind their costumers.

Don't even bother ordering anything from this company i ordered something and i still had not got it a month later so emailed and told them i was canceling. They emailed me back and said i couldnt cancel they tried to take money from my account but i had emptied it out before they could. Phone lines are constantly engaged tried near enough all day one day. Told them this would be the first and last time i would ever be ordering of this company again.

Beware of this website! So today I was shopping at zulily and they were selling clothing from orange zone inc. This is a wholesale website out of china. Zulily was asking 12 dollars for the sweater I was about to order, while the wholesale websites lists the price as 8. First of all wholesale clothing is usually cheap quality and second I can't believe Zulily is trying to make a profit by selling these types of clothes in the first place. I will take my business somewhere else!

At first I loved this site. I was ordering like crazy and referring tons of people. I earned $80 in credits from referrals. Two of the people I referred had major problems and now I feel responsible. One of the people I referred had her order cancelled after waiting over a month for the merchandise. Zulilly gave her a $10 credit, but she is pissed. The other person had to wait a month and a half for her merchandise to arrive and when it came a pair of jeans ordered for her daughter were in bad shape. The stitching on the seams was coming undone and the embroidery on the back pockets was unfinished. Zulilly credited her account $7.95, which was the shipping costs. They should have credited her card instead of store credit. Ridiculous! Then my nightmare began! A pair of boots I ordered fell apart the second time I wore them and now I’m waiting on an order for my daughter’s birthday that late shipping out. Today is her birthday, so it looks like it will not arrive in time :( Zulilly return policy is nonexistent, the shipping costs are ridiculous, and the quality is horrible! Better off going to TJ Maxx, Loehmann’s or searching ebay!