Zulily
Reviews and Complaints

I ordered a lovely necklace from Zulily as a gift. When I received it I was extremely disappointed with the quality, it was very poorly made and arrived broken. So I immediately contacted customer care, sent them pictures and asked for help. Their rep was really nice and polite, but absolutely unhelpful. He promised to call me back later. When he did I was told that there was nothing they could do, and offered me a discount on my next order. Well, that's better than nothing, but I guess I will never use it. I don't want to spend my money on poor quality products.

I purchased some things from Zulily but wasn't impressed. Everything I received was of a poor quality and some items were even damaged. So I decided to say goodbye to Zulily and asked them to close my account. They said my account would be closed within 48 hours, well, that never happened. I've been sending them messages for past month asking them to close my account literally every day! This is absolutely unacceptable! I just want my account closed! What's wrong with these guys? Horrible.

I ordered cute shoes from Zulily and when they finally arrived I was very disappointed with my purchase. The quality was great, shoes looked exactly the same as it was shown on their website, but the size was incorrect and the shoes did not fit. I decided to return the shoes and contacted Zulily customer service. After several messages and phone calls they agreed to take them back. I was told that I have to pay the postage if I want to return them. They promised to send me a return label, but it's been 10 days now and still nothing. I'll never order anything again.

I ordered some items from Zulily and did not receive anything yet. Their website also said that shipping is free, but when I checked my credit card statement it showed that I was charged a shipping fee. I tried to contact customer service and sent them several messages. But every time I received the same computer generated reply! I checked the website again and no where did it state any particulars, just "free shipping". Too bad I did not read some reviews before ordering. If I did, I wouldn't have made an order. I am so angry and It's extremely frustrating writing emails only to keep getting the same replies. I really hate this company! Don't order anything from this site, save your money and time.

Buyer beware - I placed an order with Zulily (my first) received damaged product and they gave me a store credit. I placed another order, however, when I noticed the order wasn't even supposed to ship until Jan 19th, I asked to have it cancelled on Jan 10. They promptly sent me an airbill that was created but had no activity and said it had already shipped. They jumped through hoops to get the delivery moved up and had it shipped two days later directly from the manufacturer (remember I asked to cancel my order on the 10th). Jan 14, I asked them to just credit me for the remaining items because I don't care to do business with a company who operates in this manner. I was told sure thing and I would see a credit on my CC in 3-5 business days. Jan 21 No credit on the CC, so I call to follow up. Their rep Delena said there are no notes regarding my call on the 14th and my order was mostly store credit anyway so they won't issue a credit to me. Again, the store credit is from my first order where I received damaged jeans that looked to be factory seconds. So, I'm steaming and call back one more time (cause this is such fun) and give them one more chance..and speak to Lori this time. She informs me that if I wanted a refund, I would have to have requested it be done on my initial transaction. This is not noted anywhere on their web site, nor was I offered this option on my multiple calls. She said she would issue the credit and send me an email confirmation within 5 minutes. Still waiting on that confirmation 2 hours later. I spent appx $171 at this business and a lot of frustration over the cancelled product that I haven't received. NEVER again. I had to filed a dispute with my CC. I should have looked them up on the internet first.

I wish I would have read the reviews before to ordering from Zulily. Nowhere on their website does it say it could take weeks before your order is processed. And had no idea that shipping would tae months! I purchased some things back in November and yet received nothing! Where are my items? When I decided cancelling the order I only saw something about being able to cancel within the first 30 minutes! I contacted Zulily customer service and was told that they don't give refunds! They offered me a store credit! Why would I want a store credit? I need my money or my items! I so upset and so extremely angry! This company is ridiculous and unprofessional!

I ordered a total of 4 items and after a month of waiting i contacted their delivery service, on trac, requesting a delivery update and i only did this after talking to 3 different reps for zulily who insisted they were shipped. Then i emailed on trac again and then i called and they said they have never received the merchandise from zulily. So icalled again (#5) and with further research by ths rep, on trac was right, zulily never shipped the order because they didn't even have it in their warehouse. Now they offered me a refund and i wanted a full refund including my shipping charges...I got it...And then they offered a credit for any new puchase, so i respectfully turned it down and said with such verbal force, "you lied to me, why would i do business with you ever again?" and i won't ! and ths bogus company wants to do business with the likes of qvc...Lol

I ordered four pairs of boots on this site. I received my items and I must say quality is great. They have very nice prices and items. But then I began receiving emails stating that I had bought some expensive items and did not paid. I checked my bank account and realized they charged me for over $200. They added 15 items to my basket and took my money! I called them first thing in the morning. I closed my account and demanded a full refund. Customer service agent told he'll see what can be done. He promised to call me back within 2 days. Well, it's almost a week since then. I called again and they said the same thing. Very bad situation. I really liked my new boots and would have ordered something else. But I won't be purchasing from them again.

After ordering and receiving 2 very nice pair of boots from Zulily.com. I began getting emails from them about items that I had not ordered and they were put on my credit card. I discovered these emails at 2 am after 1st receiving an email from them asking if I had changed my email address and an hour later there were 12 items fraudulently purchased on my account. I emailed Zulily and Facebooked them and called when they opened at 5 in the morning. Even after closing my account I am getting emails that the items are on their way .. I also am getting emails addressed to someone else from them. I won't do business with them again . Who needs this kind of hassle and worry ? I was given a time table of 3-5 days to see if these charges will be reversed .My credit card co. will begin fraud procedures after that If not resolved.

I ordered a short wig, what they sent me was a long ugly wig that looked as though it should be in the garbage, there was no return address, or invoice with the product for me to return the item, customer service would not answer, I sent an e-mail to the company, but got no answer. I am going to just donate the wig to the goodwill, but I will never order from zulily.com, or Dresslily.com they are the same company.

I had heard about Zulily for a long time via facebook and occasionally browsed through their items. It all looked too good to be true. nice looking stuff for very good prices. I finally made a purchase a couple of weeks ago. When my items arrived i was hugely disappointed. The quality was not what it appeared to be in the photos. The Clothing was all very thin to the point where i held it up and i could clearly see right through it. The thread on the clothing was very weak and unraveled in places on multiple items.The boots i bought were so cheaply made Kmart would be ashamed to have them. I cant even wear them they are so bad. Never order from Zulily! Its a huge mistake! I will be be paying full price from respected designers and companies from now on because i know the quality i will get from them atleast!

The first order was quick. Quality was okay for money. That is why I ordered again . No such luck the second order. The second order took weeks. And the quality of clothes are very poor. The material is so thin and flimsy on one dress that I will have to buy a slip before I would ever wear it. You can see through it. And then one item/dress had a hole in it. And it is definitely not a size medium. It is a large. I will call the company tomorrow. I just received the items today. I do expect a refund on the postage since I will be returning a defective item. I would not recommend this company. In the photos, the clothes look very cute. They don't look the same when you see them. They are cheaply made. And the second order took weeks, as I said. I was so disappointed. I would not order from them again.

The worst of the worst, if that's at all possible...worse than KMART junk store. Twin sheets felt as though they were made of poor quality paper and were too small for the twin size mattress purchased for. I suspect zulily orders in bulk from China and sells to the unsuspecting American public. The low quality fabric tells the story. Save your money and buy from a decent and reputable store---if there are any to be found.

I have been ordering from zulily since 2007. There 'customer service' is not the best, but they were always accomodating. I ordered (3) pairs of shoes for my (2) year old daughter who is very tall for her age i. E. Feet ever growing :) i used the shoe chart for each shoes; (2) pairs were toms and the other (1) was luna shoes. Their processing & shipping takes a while too. Upon receipt, i noticed immediately that the toms were way too large and the luna shoes were way too small? I contacted 'customer service' via email as i have done before because its more convienent for me (At the time my daughter was vomiting profusely) . After going back with several different people (Because when you send an email for whatever crazy reason no one person can open the claim & address it / correspond with you until the matter is resolved) , causing me to re - address my complaint each time - taking me away from my daughter, i requested my complaint be sent to a supervisor. Oh, my complaint? Please send me a pre - paid return label so that i can return (Or exchange - which they would not do) these shoes & get my money back. Memeber since 2007, dont forget; spent over $5k since then. The 'supervisors' response, i see we have been very accomodating to you in "allowing you to return your items. It is your responsibility to pay for the shipping and, you will receive a store credit not refund to your original orm of payment. " after all that, i thanked him, for putting this in writing so i could share (With the world) :) buyer be ware! 'customer service' is not for the customer. Its so people can get up in the mornings - afternoon - or night & go to their "job" not career. 'customer service' not so customer friendly : (

Ordered and paid for two childrens gifts the later part of November and paid through PayPal. Received confirmation from Zulily and PayPal thru email that they would be delivered before Christmas, Dec. 12, and Dec. 14. The order number are [protected] and [protected]. Checked on deliver date through Zulily about Dec. 16 and could not get a reply. Finally got through the phone on December 18 and was informed the toys have not been shipped would be shipped overnight with an email confirmation. Have not received an email and cannot get anyone to give me any answers. I am a widowed 70 plus, live in the country and do not drive and live on a limited income. This is not right for those kids and for other people to use what money I do have. Please help.

After waiting 6 weeks for my order, I received two items of the 6 or 7 I ordered and they are AWFUL, poor sizing, materials are cheap and poorly made. Before I ordered I made sure to check the return policy: "If you're disappointed with your order, please contact our Customer Service team. We are never able to accept returns on intimate apparel, shapewear, swimsuits or rashguards, or any personalized items. Unfortunately we are also unable to facilitate exchanges." I didn't order intimates, swimsuits, shareware, rash guards or customized items and yet the person who got back to me said they don't typically accept returns but would make an acceptation for these items, and that they could not guarantee the same for the other items I ordered at the same time but still have not received. IRRITATING!

Should have read complaints about Zulily before ordering. It would have taken over a month to get my order. I called to cancel about 5 days after I placed my order and a very nice woman said she would give me a full refund including shipping. I got the refund minus ^6.95 for shipping. Zulilly orders from another source. Never again. Also, do reviews of the products they sell on other sites. Even better, don't order from Zulily. NO BARGAINS here.

Do not order from this website, especially if you intend to buy a lot of items.
Let me begin with the small bit of positive I have to say: All but one item out of 19 fit me. That's it. That's all I've got. I received 6 shirts that, while lovely, I will only wear when I have the time to hand wash them despite their being advertised as machine wash. I received one shirt that has no tag so add that in to the hand wash only too. I received a pair of jeans advertised as skinny but that are actually boot cut, a pair of flats so poorly made that you can see my toes when I walk, a necklace advertised to be rose gold but is actually yellow gold, a dress that is advertised beautifully but actually has a slit up to my crotch and slits on the sides of my breasts so it will have to be altered to be decent to wear, and worst of all a coat that was just completely the WRONG coat, as in not the coat I ordered at all it doesn't even resemble it.
The very worst part is that I still have a couple of items on the way. My entire order was due to arrive on 9/1/14 about two weeks after I sent in the order, but most items have arrived well after that date and it is 9/10 and I am still missing some.
When all of this was brought to the attention of customer service they said they could not send me the coat I ordered because they don't have it, and gave me a measly $10 credit for their website, as if I would order anything else from them.

Ordered a bedspread supposed to be violet they shipped a blue one. I called their customer service and was met with an ad saying I had won a $100.00 Walmart gift card and a gas card. I said I do not care about that I want customer service. The lady said that the number I dialed was no longer valid and she was going to process my gift cards AND THEN SHE WOULD DIRECT ME TO ZULILY. I asked again for customer service at which point she said I must receive the gift card first. I hung up on her and e-mailed the company. NEVER EVER will I order from this fraudulent company. Run people! Run the other way!

Don't believe fake good reviews. Girls Jelly the Pug outfit from Zulily was sent in bad condition. Looks like second hand stuff, very poor quality. Not real Jelly the Pug merchandise like boutique stores sell. Clothing is stained and stretched out. Didn't expect Zulily to sell returned or 2nd Class merchandise. No warning about this on their website. Seems Zulily is a bait and switch scam. Will file a Consumer Report against them. Buyer beware!