Redpeak Management Company
Reviews and Complaints

Gas leak reported on 10/22. A day has passed and maintenance hasn't fixed the problem yet. Worried about the impact on our health in the long run.

Redpeak properties falsly charged me 50$ from my deposit for renters insurance. I had renters insurance when living there and provided them with appropriate proof and they stated that they would remove the charges and refund my money. I have yet to receive a refund in any form and they have not responded to any email sent to the manager of the 7S *** haus location.

We got charged for 19 days on our lease even though we moved out early. Our lease was supposed to end on May 19th. They rented out the apartment to someone else and are still charging them rent. So basically, they're getting rent from two people for the same apartment. We have pictures to prove that the apartment was listed for an earlier move-in date before our lease ended.

On June 5th, the Mayor gave the green light for the pool and gym to open, but it's now June 12th and our complex hasn't made any plans yet. I've tried reaching out through email and phone, but no one has gotten back to me. My lease includes access to these amenities, so I'm confused why there's been such a delay when they had plenty of time to prepare.

I moved in on June 1st to my apartment and since the first day the renter's dishwasher doesn't work. I've been doing dishes for 19 days nonstop. No matter who I contact, they don't seem likely to fix this issue. The renter says they're dealing with the dishwasher maker, but that's not my problem. The renter made these fancy apartments for people like me, but everything should work properly. I wonder how the renter would feel if I'm late with their $3090 rent for 19 days? I'm really unhappy with their customer service. No one takes responsibility, no matter who I talk to. I'll never recommend them.

The company allows glass and trash to be left all over the place, which puts residents and pets at risk of getting hurt or sick. They don't clean up the mess or fix clogged trash chutes for at least 48 hours, sometimes even longer. When I brought this up, they accused me of lying. I discovered a vial of liquid Fentanyl in the shared clothes dryer, and when I asked to move for my own safety, they refused. My clothes were contaminated with Fentanyl, but they didn't offer any compensation or even apologize. They dismissed my concerns and told me I had problems, and that I shouldn't criticize them. This situation is absolutely ridiculous, and I'm trying to figure out what actions can be taken. It's unacceptable that I have to fear for my life while living on their property because they completely ignore any issues that are brought to their attention.

I wanna share my rental experience with Timber Creek Apartments. My company got shut down cuz of Covid-19 in March. We knew we couldn't afford the rent in April, so we gave notice to move out by the end of March. But Timber Creek still wanted to charge us the full $2,500 cancellation fee, even though we were only 7 weeks away from finishing a 14-month lease. The community manager, *** from Red Peak Properties, told me they couldn't rent out our place until the lease ended on May 21st. But then I saw their own ad saying the apartment would be available from April 5th. That's lie number one! Bethany also said if they waived the fee for one person, they had to waive it for everyone. That's lie number two! Any person or company can change a lease or contract whenever they want. It's basic contract law, everyone knows that. I used to own rentals and did it for my tenants a bunch of times. I know other apartments in Denver that waived cancellation fees. There should be stricter laws on excessive fees. Covid-19 has been terrible for all of us. Some apartments actually care and help their tenants in these tough times. Red Peak doesn't have a heart, they're all about corporate greed. MC

RedPeak is a property management company that owns MANY apartment buildings in Denver. They bought our building (***) about two years ago. My boyfriend and I have been residents in this building for thirteen years now and have always paid rent on time and in full. On May 22nd of this year (2020), RedPeak's COO, ***, sent an email out to residents regarding their Covid-19 efforts including, and I quote, "Renewal options at same rate. We are currently offering those people with leases expiring through August options TO SIGN A NEW LEASE WITH NO RENT INCREASE." This offer applies to us since our lease expires in August. We have a separate email from earlier to confirm our August lease end, too. We were thrilled about this since Covid-19 has affected our wages ... yet we've still been able to scrape up enough for rent every month so far, AND on time too. We were relieved! No rent increase would help us keep a roof over our head until this Covid-19 nightmare passes. Then RedPeak ripped the relief right out of us when we inquired about renewing our lease at the same rate AS THEY OFFERED and a *** from RedPeak sent us an email reply saying they would give us just ONE month extended at our current rental rate but that they would be raising our rent after that (about $125 extra per month!). To quote from their email, "As far as a longer term renewal, we will be looking at those options this week but we are no longer offering extensions at current rental rates. Everything going forward is reflecting current market rents at our community." The entire city is still in the midst of this Covid-19 pandemic and RedPeak even mentioned in a later email that the number of infections is actually going UP... so why the hell are they trying to use the whole 'current' market excuse and deny us this great offer they originally gave during this terrible pandemic?!? Denver is in the middle of a housing crisis AS WELL as in the middle of a PANDEMIC. Adding insult to injury, RedPeak is trying to make it sound like we're getting some sort of a good deal... like they're doing us some sort of favor by ONLY raising our rent by $125 per month. Give me a break. Also adding insult to injury, if we were to move out now, we'd incur RedPeak's astronomical penalty fees for not giving them the required 60 written notice before moving... we're screwed either way. So basically, to sum up, RedPeak gave us an offer to renew our lease without raising rent. We were THRILLED about this offer because we're talking about keeping a roof over our heads here, not exactly some petty little thing. We wanted to accept this offer as it would extremely help us but Redpeak then DENIED us that offer. We want them to deliver what they offered us. We feel it's outright shady and unethical for RedPeak to pull a stunt like this with their tenants, especially during this pandemic. We want RedPeak to renew our lease at our CURRENT rate, as they originally offered. We want RedPeak to hold up their end of the deal that they originally gave to us. It's sad that I have to resort to reaching out to the ComplaintsBoard.com and investigative reporters just to get a company to do the right thing. Please help.

On October 9, I returned to my apartment late at night. The electronic door lock malfunctioned, so I sought help from the concierge in another building. Despite efforts with various keys, the door remained locked until 2:30 a.m. when maintenance gave up. Advised to sleep in a model unit, I refused due to my trapped dog, a service animal essential for my anxiety. Desperate, I triggered the fire alarm around 3:15 a.m. to summon assistance. The arriving firefighters were misled into thinking it was a prank. After they left, the night manager called the police on me. Eventually, a locksmith opened my door at 5:30 a.m. I complained to the property management about their handling of the situation. The next day, an eviction notice was posted on my door, and a community email accused me of pulling the fire alarm as a prank. Additionally, the property management has been imposing unjustified charges, such as for couch removal and mandatory renter's insurance documentation, against lease terms. I am accusing the property management of slander, negligence, and unfair business practices.