Menu
For Business Write a review File a complaint
Regal Cinemas Customer Service Phone, Email, Contacts

Regal Cinemas
Reviews and Complaints

www.regmovies.com

Learn how the rating is calculated

1.2 3 Reviews 171 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Regal Cinemas Complaints 171

ComplaintsBoard
G
12:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Former employee who had to quit My Constructive discharge was do to disability and age discrimination Initially my unemployment was denied but after an appeal with much needed information the judge reversed the initial denial stating I was unfairly treated and was not accommodated for my disabilities and was often questioned on my cognitive ability Only...

Read full review of Regal Cinemas
ComplaintsBoard
O
2:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Regal Cinemas Unlimited movies.

Please cancel my unlimited subscription immediately. My current subscription is good til July 31. My current theater of chose is Yorba Linda (CA). As stated below, the staff has been gracious by signing me in each time. I am tired of this procedure, so, please cancel my subscription. No WiFi in theaters for me to sign in at theaters.

Donna Gates

[protected]

Desired outcome: Cancellation of subscription, unable to sign in at the theater. Your staff has been gracious by signing me in by phone number.Thank you

Read full review of Regal Cinemas
Hide full review
ComplaintsBoard
M
9:43 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Regal Cinemas Temperature in the theater

We went to see Mission impossible on July 15 at 7 PM in cinema 11 at the Cary North Carolina, regal Cinemas. Immediately I noticed that it was rather hot in the theater but I assumed that it will cool down eventually. After sitting for two hours sweating and feeling very uncomfortable I told my husband that I would go sit by concessions, and he could finish the movie out without me. I went out and talked to the ticket taker. I told him that it was very hot in the theater and was there a problem with their conditioner. He said it is been very hot and the air conditioners had had a hard time pulling out the humidity. I said, is there anyway to make it cooler in the theater at this time? He replied that he would look into it. So I got another Fruit punch and sat down at the tables. I had seen him talking with someone with a tie on who seemed to be in charge. So I went back up to him and asked if they were turning on or down the air conditioning. He just replied again that they have been having trouble with keeping things cool. He was very nice and I told him that obviously many people were staying in the theater, even though it was very hot, but I was not going to sacrifice my comfort for entertainment. That made him laugh a little bit. Anyway, I feel that when you go to the movies during the summer, one of the main reasons is because it’s entertaining and it’s cold. Clearly, the Cary North Carolina location needs to work on their air conditioning. I will not be going back , and not if that makes a big deal to anyone else but I don’t want to sweat and be uncomfortable. It’s not worth it and the movies will always be on prime eventually in my air-conditioned home.

Desired outcome: I would like my money back

Read full review of Regal Cinemas
Hide full review
ComplaintsBoard
P
10:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Regal Cinemas Unsanitary event

I have a monthly pass and attend regularly. I was getting a drink when another customer walked up with a tub full of popcorn. He told the cashier "It's stale." The worker took the tub and dumped it into the popcorn machine. We looked at each other shocked and shook our heads no! You need to take the popcorn out and clean the machine... The kid looked overwhelmed, untrained and not wanting to get in trouble obviously. The other guy said you need to tell the manager, the kid reluctantly walked about 15 feet to the manager and said something.. The kid started scooping out popcorn... If this isn't gross enough, the manager had no sense of urgency, like it was no big deal... This is a big deal!

And why don't you have ropes for the lines and it would be fair for everyone... Unless you like to see people frustrated!

Desired outcome: That the manager cares about the health department violations!

Read full review of Regal Cinemas
Hide full review
ComplaintsBoard
T
5:37 pm EDT

Regal Cinemas points

I was deducted 7000 points for popcorn instead of 6000 I need to get my 1000 points back and also the movie was not added in my history I went to the movies on saturday 06/24/2023 I saw two movies I didnt get credit for the two movies that I went to go see I have the transaction number t id is [protected] I need the problem resolved get my 1000 points added to my account my name is luis villa [protected]@yahoo.com is my email

1102 s wood st santa ana ca 92704

[protected]

Desired outcome: i want my 1000 points added back to my account or small popcorn for the mistake and inconveience

Read full review of Regal Cinemas
Hide full review
ComplaintsBoard
M
2:48 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, This incident has happened twice. I have been to the regal in Modesto, CA. Most Recent was on 6/3/23. I get there and order a large popcorn and I get a for a large and get a bag for a small or medium because they are out of the large popcorn buckets. I understand that they are offering free refills, but I don't like to get up while the movie i...

Read full review of Regal Cinemas
ComplaintsBoard
L
9:11 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

While at the concession stand. I selected to use 1500 x2 and 2000 x2 points to upgrade two small popcorns to medium and two small cherry Ice to medium. The concession stand person informed me that the upsize only gives a $0.50 discount for the size selected. The points were used, the items were not upsized as they have been in the past. This was during the 17:40 Guardians of the Galaxy 3 movie.

Read full review of Regal Cinemas
ComplaintsBoard
K
2:49 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Regal Cinemas The a/c in auditorium 10

My movie was at 10:55 pm in auditorium 10 and went to manager multiple times to complain how hot it was during the movie and I was treated rudely by the manager with pink hair it was ridiculous how I was treated and I’m not one to ever complain but it definitely made me feel as a customer that my business was unimportant and I was brushed off. I am very unhappy with my service this evening

Desired outcome: Whatever think is fair

Read full review of Regal Cinemas
Hide full review
ComplaintsBoard
R
5:27 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good evening, On Sunday 5/28/23 we had purchase tickets to go see fast and furious at 1030 pm. But when we arrived. Popcorn was old there was no ice for the soda and still charge us and then told us after. We left it like that due to the fact we really wanted to see the movie but at soon as we entered the theater it was hot and humid and some kids were...

Read full review of Regal Cinemas
ComplaintsBoard
D
11:10 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This theater was disgusting and completely unsanitary. Lobby not cared for. Floor a complete mess. Bathrooms were filthy. The confession was out of everything including but not limited to butter and fountain drinks (except sprite). Theater was not cleaned up from the previous show(s) (#7). Seats were broken. N 12 also doesn’t exist in. N 17, broken

Read full review of Regal Cinemas
ComplaintsBoard
L
2:33 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Regal Cinemas Membership deals

So I am a member and I am wondering how it works.. so you have points for concession one says free small popcorn and free small coke … 7,000 pt for popcorn and 6,000 pt for soda … if using points total 13,000 points why am I still charged almost $7.00 for them if there free … please explain for me … also if you can look at my purchases you can see that it doesn’t match what is advertised… I understand the free upgrade is equivalent to a small soda and popcorn but if it says free for small popcorn for 7.000 pts and free soda for 6.000 points why is it not free!

Read full review of Regal Cinemas
Hide full review
ComplaintsBoard
C
11:46 am EDT

Regal Cinemas Atlantic station theater

On Tuesday May 23 I purchased a ticket to see Knights of The Zodiac. When I got there my phone was scanned tor the movie. The movie never started and I asked the attendance who scan my ticket if I was in the right theater and I was assured that I was. The movie was supposed to start at 1:15 p.m. at 1:30 I realize that something was wrong. I never saw the movie and wasn't reimbursed. Also on Thursday I purchased a ticket for Fast and Furious. when I went to the concession stand I have 12844 points to redeem and I redeem a small popcorn which was 6000 point and the attendant said I didn't scan it right but I did so she had me to do ti again and it took off 12000 point a a small popcorn is 6000, so I would like my other 6000 to be credited back to my account pls.

Desired outcome: My desired outcome is to be reimbursed for the movie and reimbursed for my 6000 point to be used for the futuree.

Read full review of Regal Cinemas
Hide full review
ComplaintsBoard
M
10:07 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Regal Cinemas Free popcorn is disappeared

Yesterday was Mystery movie
I have unlimited membership so I booked ticket and claimed $7 combo (got small popcorn and small soda at Times Square Regal theater at about 7:00 pm
I had free small popcorn but disappeared and still showing $7 combo in my account
It’s not good please return my free popcorn!
#[protected] Times Square Regal theater

Read full review of Regal Cinemas
Hide full review
ComplaintsBoard
R
1:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

April 16 2023 at 5pm I saw John Wick movie rated R very violent movie and saw two small children approximately 6 and 7 years old with adults. Why doesn’t Regal enforce age restrictions or do we all have to wait until children grow old and much more disturbed so they go into public areas and perform mass shootings. Maybe I’ll give AMC this news and the local officials.

Read full review of Regal Cinemas
ComplaintsBoard
M
12:25 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Regal Cinemas Poor management and violation and safety

Hello My my name is Marquis Hill. On Saturday March 18 My Family and I planned on having a birthday celebration and instead we received a nightmare. The events of March 18 were horrible and traumatic for me and my children! A simple trip to the movies turned violent by the Regal West Tower MANAGEMENT And Staff at 8998 W Broad St, Richmond, VA 23294. We First arrived to the theater at 9 PM . Myself my oldest son,(10yrs) my nephew(10yrs), and my Youngest Son,(6yrs turning 7yrs) whose birthday were celebrating. We went to see the new Scream Movie in 3D. The children were excited as we approach the counter to order our tickets. The Staff was nice as One employee ant the counter asked for all of my children’s ages for the movie. I told the employee all of the children’s ages and another employee staff also heard as well. 10 PM was the last 3-D showing for the movie and we purchased the 10pm tickets. one adult and three children for $63.18.. with an hour wait we decided to stop bye a near by relatives home to wait out here the weight of the remainder of the time. The children were so excited for the movie, especially the birthday boy because scream is his favorite thriller movie. At the relative home we picked up my nephew (10yrs) who also wanted to tagalong and see the film. We arrive back to Regal West Tower 8998 W Broad St, Richmond, VA 23294 at 9:55pm. I made time to purchase 1 more Childs tickets and large popcorn, and fountain drink just before the movie started but that when everything went wrong. As I approach the counter Manager Candace is taking my order at the registers. I started my asking for one additional child ticket for Scream 3D for 10pm and a large popcorn and large drink. Candace immediately and rudely ask “how old are all of them” my immediate response was I already have tickets for three of the children I just need to purchase an additional one for my nephew who is 10. Candace assumed that I did not purchase tickets a hour earlier because her response was “who do you have tickets for and when” I showed her my receipt and my three children tickets I just recently. Candace then asked “how old is he and he” pointing to my nephew (10yr) and my youngest son(6yrs turning 7yrs), who birthday it is. I responded with their ages and let her know. I only needed one additional child ticket for my nephew(10yrs) Candace reply that she cannot sell me another child's ticket. I explain to Candace that her employees already sold me the tickets and asked the children for their ages and the employees also vouched that they did as well.. Candace rudely reply that regal policy is no child under 7 can see a R rated movie. .I’m very confused on what does she want me to do next. Candy said she was going to have to refund me my initial purchase of 63.18 for my tickets I purchased 1 hour earlier. I explained that we already purchased the tickets and was already verified ages and we only needed an additional ticket. Candace said policy is policy and they are correcting an issue that her employees made a mistake. By allowing me to purchase tickets for my youngest son, who birthday we were celebrating .The children were shock and disappointed. I asked Candace if I would’ve just walked in and got the kids seats came back out and got popcorn, then the children will be seeing the movie. Her response was we cannot see the movie. So except the refund or except nothing. So no other option I accept the refund and another manager name Jonathan intervene. Jonathan explain that yes I had tickets but I would have never got past him and he would’ve sent us back around. So now we’re harassing parents and children with already bought tickets at the gates. Jonathan stepped in and got very angry and loud with me as I was leaving. Jonathan attempted to attack me. My children were scared for their lives and crying. Jonathan openly stated that he hates children and he never wants to have them . (Recorded on Camera) All I can think of is what kind of company business management ruins, a child’s birthday over a situation that was their own staffs fault. As we left out, Jonathan continue to curse and scream, and followed us all the way to the parking lot. Jonathan attempted to rush at me several times and making my children run back as well. How embarrassing and disappoint I felt as a father. Surveillance camera can show the whole entire altercation. Other employees were also witnesses and were in disbelief on how their own management team treated us that day. The children were rattled and scared I did my best to calm them down, but I was disappointed in the actions of the regal Cinema management .In disbelief on the events that happened, I gather my thoughts and drove a few miles down the street to Regal Short Pump. Regal short pump not only sold us tickets to the 1030pm showing they gave us phenomenal service.. the staff at regal short pump ask for my identification only and proceeded to give me one adult and four children’s tickets. They gave us extra cups, napkins and carry-on, trays for the children and gave us great customer service. The children learned a valuable lesson that day that ,sometimes people do mean things for no reason, and they are good people who still do good things. Thank you regal short pump for saving my son‘s birthday after that Traumatic experience only a few miles down the street. This is unacceptable and a big inconvenience to my family and impactful to my children..

Desired outcome: Employees terminated, and a full refund

Read full review of Regal Cinemas
Hide full review
ComplaintsBoard
G
1:49 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We had a complaint regarding teenagers being rude, disrespectful, running, doing flips in the theatre while we were trying to watch the movie. Manager showed up with hickies all over her neck and looked like she was about 18- 19 years old and did not even care what we had to say. We even suggested that do should do a check every so often during movie...

Read full review of Regal Cinemas
ComplaintsBoard
S
2:28 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Regal Cinemas Unlimited

Samantha Post Uiterweer

14746 SW Brickyard Dr

Sherwood, OR 97140

[protected]

RE: Membership Unlimited

Dear Regal Cinemas Unlimited,

I am writing to bring to your attention a matter that has caused me great inconvenience and frustration. I am referring to the unauthorized charge on my bank account after canceling my subscription multiple times.

I have made several attempts to cancel my subscription for all four family members and have sent numerous emails to your customer service department, yet my account was still charged. It is unacceptable that after all my efforts to cancel the subscription, I still ended up being charged. As a valued customer, I expected a much better experience. You can see clearly that the memberships were never used after the cancelation.

I am requesting a full refund for the unauthorized charge that was made on my bank account. This issue has caused me undue stress and has negatively impacted my financial well-being. I would appreciate your prompt action in refunding the full amount charged.

5/2022-Membership start

6/2022-1 month

7/2022-2 month

8/2022-3 month commitment done

Membership price was $21.oo

Members were: Samantha Post Uiterweer

Nathan Buehler

Adalyn Post Uiterweer

Brentley Post Uiterweer

I was overcharged a total of $455.85. This needs to be refunded and the deductions from my account need to stop now. Please process the refund to the account [protected] within the next 30 days.



Overcharged:

September 19th, 2022: 3 x $21 totaling $63

October 17th, 2022: 3 x $21 totaling $63

November 21th, 2022: 3 x $21.99 totaling $65.97

December 16th, 2022: 3x $21.99 totaling $65.97

January 17th, 2023: 3x $21.99 totaling $65.97

February 15th, 2023: 3x $21.99 totaling $65.97

March 16th, 2023: 3x $21.99 totaling $65.97

I hope that this matter can be resolved promptly and that steps will be taken to ensure that such incidents do not happen again in the future. I have been a loyal customer of Regal Cinemas Unlimited for a long time, and I hope that this issue will not affect our relationship going forward.

I look forward to hearing from you soon.

Sincerely,

Samantha Post Uiterweer

Desired outcome: Refund of $455.85 and to stop taking money from my account. You canceled one membership and left 3 going.

Read full review of Regal Cinemas
Hide full review
ComplaintsBoard
N
2:55 pm EST

Regal Cinemas Unlimited subscription

I have 2 accts with you guys and have tried to cancel and get my refund since Nov 2022. I have removed my card details from the online acct but you continue to charge me monthly. I have tried to call your customer service line to get this resolved [protected] but it does not allow me to speak to anyone and says to contact you through your website. I have tried to do that as well and I continue to get the run around regarding my acct and being able to get my subs cancelled and my money refunded. I want it cancelled immediately and my money refunded as soon as possible. This is ridiculous to force me to go to such lengths to stop this service. I will also put my complaint in with the BBB as this has caused me much frustration and aggravation. Your support specialists online are not helpful and no way should it be this difficult for a consumer to cancel a service they do not want. For you guys to hold someone hostage in this manner is a horrible business practice.

Desired outcome: I wany my acct under [protected]@yahoo.com/[protected]@gmail.com to be cancelled with no more future charges and I want my refund for the $21.99 that you just took out of my account on the 7th of Feb.

Read full review of Regal Cinemas
Hide full review
ComplaintsBoard
L
4:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Regal Cinemas Cleanness inside the movies

Hacienda Stadium 20IMAX & RPX
5000 Dublin Blvd.
Dublin, CA. 94568
On January 20, 2023 at 8:30pm, brought 4 tickets to see 4DX Avatar with family. The cleanness was awful. There was a horrible snitch, we couldn't even enjoy are snacks.
COVID is still around very strong. In order to keep the protection of your customer's cleanness should be high priority.
Thank you,
Liatrice McFadden

Desired outcome: cleanness in movie theater, free tickets to another movie.

Read full review of Regal Cinemas
View 0 more photos
Update by Liatrice
Jan 30, 2023 2:52 pm EST

Hello,

How long does it take for me to get a response from the board? It is imperative that my voice is heard regarding cleanness/ COVID.

Thank you,

Not a happy customer

Liatrice

Hide full review
ComplaintsBoard
N
1:58 am EST

Regal Cinemas Regal Theatre are Prince Kuhio Plaza, Hilo, Hawaii

Brought my kids to watch Puss in Boots, 730pm showing on Saturday January 21st. Bought tickets and snacks went in and theater was warm but figured they would turn AC on closer to movie time. 30 minutes into movie, we are sweating it’s so hot! I go out and ask one of the workers to turn up the AC because it’s super hot in the theater, he telle me “sorry, that AC is broken”. I went to the concession where the manager and 2 employees were laughing and playing around. Told them that the theatre (#3) was so hot and that if the AC was brown they should have advised that when we bought the tickets. They all looked at each other and then the Manager proceeded to act as if he didn’t know it was broken and said he’d look into it. He then asked who told me it was broken, and I wasn’t about to get the poor guy in trouble that told me the truth. We ended up leaving the theater, they didn’t offer a refund or anything, just shrugged their shoulders and said nothing. We used to frequent the movies and looked forward to going back, not so much now. Also, seats were uncomfortable, broken, dirty. Noe a theater I would voluntarily go to again.

Read full review of Regal Cinemas
Hide full review

Regal Cinemas Reviews 0

Looks like Regal Cinemas has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Regal Cinemas, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Regal Cinemas

Regal Cinemas operates a chain of movie theaters across the United States. They offer a variety of films, from blockbuster releases to independent movies. Customers can enjoy advanced screening reservations, concession stands with snacks, and a selection of seating options, including luxury recliners. Regal also provides group booking services and hosts private events.
How to file a complaint about Regal Cinemas?

### Guide on Filing a Complaint Against Regal Cinemas on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Regal Cinemas in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Regal Cinemas.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Regal Cinemas on ComplaintsBoard.com.

Overview of Regal Cinemas complaint handling

Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. The latest review Mixed Experiences at Regal Cinemas was posted on May 22, 2024. The latest complaint unproffesionalism and rudeness. was resolved on Aug 02, 2014. Regal Cinemas has an average consumer rating of 1 stars from 174 reviews. Regal Cinemas has resolved 8 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.4
107 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Regal Cinemas Contacts

  2. Regal Cinemas phone numbers
    +1 (877) 835-5734
    +1 (877) 835-5734
    Click up if you have successfully reached Regal Cinemas by calling +1 (877) 835-5734 phone number 1 1 users reported that they have successfully reached Regal Cinemas by calling +1 (877) 835-5734 phone number Click down if you have unsuccessfully reached Regal Cinemas by calling +1 (877) 835-5734 phone number 0 0 users reported that they have UNsuccessfully reached Regal Cinemas by calling +1 (877) 835-5734 phone number
    100%
    Confidence score
    Customer Service
    +1 (865) 922-1123
    +1 (865) 922-1123
    Click up if you have successfully reached Regal Cinemas by calling +1 (865) 922-1123 phone number 1 1 users reported that they have successfully reached Regal Cinemas by calling +1 (865) 922-1123 phone number Click down if you have unsuccessfully reached Regal Cinemas by calling +1 (865) 922-1123 phone number 1 1 users reported that they have UNsuccessfully reached Regal Cinemas by calling +1 (865) 922-1123 phone number
  3. Regal Cinemas emails
  4. Regal Cinemas address
    7132 Regal Lane, Knoxville, Virginia, 37918, United States
  5. Regal Cinemas social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Regal Cinemas contacts
Regal Cinemas Category
Regal Cinemas is ranked 4 among 119 companies in the Entertainment category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.