Regal Cinemas
Reviews and Complaints

This Morning my husband, our 4yr old and I decided to go watch a movie as a family. When we got there (about 12pm), we noticed the movie didnt start until 1:45pm, which was completely fine because we were planning on wasting some time at the Arcade games area. As soon as my 4yr old was about to play we are approached by a employee saying we couldnt be here and we had to go. When i asked why he stated we needed tickets to be able to play at the arcade. Which i then said that, that was fine and assured the employee i would let my daughter finish the game and purchase my tickets. He rudely just stood there and said we had to go buy the tickets "RIGHT NOW". Shocked by the rudeness and disrespect that this employee showed, I immediately asked for the manager when i was directed to the window where i then spoke to "Lli Milavos" (he assured that was his name). As i began to explain the rudeness of his employee, he cut me off saying that there was nothing he can do. He rudely said that "you have to buy the tickets or get out. I told him I was buying the tickets then he cut me off again and said " Well if you are buying the tickets then buy them already and problem solved" and laughed. I considered this to be highly rude and disrespectful and asked immediately to speak to the supervisor or any other manager available. He then said that she wouldnt be available until 3 that i had to wait because their was no one else i could speak to so are you buying the tickets? If not we are going to have to ask you to leave"
That was it for my husband and I, we asked for the number of his immediate supervisor and her name and immediately left. First of all, It's OUR MONEY. My husband and I work hard for it and we decide where and WHEN we want to spend it. For your manager to expect me to do as he says with my money is ridiculous.Especially when we where still going to spend money in the arcade games. Second, We were obviously there to watch a movie as a FAMILY. Lastly the attitude the manager lil Milavos demonstrated was just an example of the lack of proffesionalism in costumer service. I expect some kind of action to be taken since we were rudely kicked out. I will be awaiting your response.

Today my husband, daughter and i decided to watch guardians of the galaxy when we went we decided to play in the arcade games since the movie wouldnt start for another 30 minutes we were asked to leave because i hadnt bought my tickets yet. When i tried to explain and assured i was buying my tickets that my daughter just wanted to play A GAME. We were rudely asked to lave and when i asked to speak to the manager "Lil Milavos" he assured me that was his name. He proceded to rudely say that there was nothing he can do. I had to buy the tickets or get out. When i explained to him i was buying the tickets we were just going to play he said " well if you are going to buy the tickets buy them already and problem solved."and laughed. I considered this to be not only rude but disrespectful. I immediately asked to speak to his supervisor and was told to come back at 3. He said "well shes not here but if you want to speak to her you will have to wait till 3 when she gets here. Their is no one else you can speak to so are you bubuying the tickets? If not we are going to have to ask you to leave". That was it foreand my husband and me. First off all, its OUR MONEY. We work hard for it and we decide when and where we want to spend it. For your manager to expect me to do as he says with my money is ridiculous. Especially when were just about to spend more money in the arcade. 2nd we were obviously there to watch a family movie AS A FAMILY. And lastly, the attitude the manager Lil Milavos demonstrated was just example of the lack of proffesionalism in costumer service. I expect some kind of action to be taken since we were rudely kicked out. I will be awaiting your response.

Purchase two gift cards for Regal Cinema in Port Charlotte, Florida. Got in the car and noticed one card was missing.

Drove back to the theatre to with my ticket receipts to the theatre and reported that I lost one of the gift cards. This was on a Saturday. The people at the Theatre told me I had to call this number [protected] Customer Relations Dept. They were closed both Saturday and Sunday. I called Monday, Tuesday and Wednesday morning and left messages with no response or call back.

Finally on Wednesday afternoon, someone finally answered the phone, by now I had misplaced my ticket receipt. I have a bank credit card statement with the purchases clearly marked plus the second gift card receipt. They told me I needed the other receipt and that how were they to know that the other 25.00 wasn’t ;used for concessions, please we have the other giftcard. The excuse they gave was they needed the receipt for them to stop the card being used, almost 5 days had passed. Really? So I feel with the proof we have, the credit card statement showing the purchase and the other gift card and it’s receipt, in all fairness they should have believe what we were saying issued another gift card.

This is a terrible theater. I wanted to see a particular movie and go to the website to find out that the movie that I wanted to see which was the only decent movie this trash pile had on it's roster was replaced by a slew of worthless, seventh rate, trashy B movies that are all a waste of time to make let alone expect people to waste money to see this garbage. The ### that manages this place decides that they don't want any reputable business so they pull decent movies and scrape the slime off of the bottom of the barrel for selections. Boycott these pigs and send them out of business and tell them to take their damn trash movies with them. I will never go to this theater.

I took some kids to see 'The Smurfs'. The best time to go was at 2 p.m., which happened to be a 3-D showing of the film. After ordering the tickets ($8.50 for a matinee), I was told the total was $50! I asked why when the sign clearly says matinees are $8.50 and was told that there is a $4 fee for 3-D films! I've NEVER had to pay extra to see a 3-D movie anywhere else! I now refuse to go to Regal Cinemas, even for a non-3-D movie. Such price-hiking is outrageous! And if their intention is to cover the cost of 3-D glasses, why don't they have you put a deposit on them, then get that money back when you put them in the recycle bin they so clearly want you to use? Would they charge a fee if I brought my own glasses? Most likely, as I was told matter-of-factly that 3-D films are $4 more. Outrageous!

Me and a friend went to the movie theaters on Chapman and Brookhurst, Regal Cinemas 16 . We bought our tickets. We were waiting outside for a little while the movie started, and I went inside to use the restroom. There was a security at the time working and he screamed at me asking me for my tickets but in a very rude way. I then told him not to speak in that manner towards me. He then continued telling me "So?" I told him I had my tickets but I urgently needed to use the restroom and he didn't need to be treating people like that and that I was going to file a complain against him. So then I went to a manager to tell her about what had just happened. She sided with him, giving me attitude, so I asked for our money back and after she gave us our money back she told us never to come back. I never spoke to her in a bad manner so I didn't think it was right of them to treat us in that manner. I will never recommend Regal Cinemas to anyone I know because it wasn't the only time me or my kids were treated unfairly. Sincerely, Maria

The people working at the concession, namely one girl is what this report is about. I went to a movie abotu a week ago...and the girl at the food counter, took my order. The next day, I went back, and when I went to get a snack, she rudely said "Diet Coke No Ice" or whatever my order was...but it wasn't in a friendly way as to say...hey I remember you from yesterday it was more like...ugh you again and Heres your order...with a bad attitude...that was really annoying as I was on a date, and didnt want the person to know my personal business. About a week later, I went back to the theater...as I was waiting in line, the girl said...oh THAT girl will take your order. Lo and behold, it happened to be the same brunette B* who upon me walking up to her just basically yelled out my order to me again in a rude way ...she said "you still want a diet coke and small popcorn"...excuse me? she had no right sayign that to me...it made me look as if I went there all the time...and I had only dealt with her three times then...I didnt even want the popcorn but out of embarrassment just said yes...it was just awkward and so wrong...and her attitude is not that of...hey welcome back I remmber you it's more like...hey i want to just piss on you as you come to the concession stand evertytime...I highly doubt they remember everyone's order and will blurt orders out like that...also it's very rude to say to someone as you dont know who the person is with...and its just getting into their business...I immediately went back and told the girl hey...u need to stop saying my order as I walk up...that is really wrong...and she was like "ohh well I just say that to everyone I remember" and apologized sort of...but that was jst not the case...she was just being an arrogant b* who felt like she could treat someone in this derogatory way... I know that if I worked somewhere...I would never just blurt things out as people walk up...let them place their order...thats being professional...a lot of women tend to do that just to be nasty to other women...or who knows what...this stupid treatment really has got to stop...

This is the only theater in town and does not listen to its customers. Their concession stand prices have gone up and up, but they only cook hotdogs on certain days and times. When you arrive, you never know if there are any hot dogs or not. One of the managers even told me that hot dogs were too much trouble and he wished they didn't even offer them. At a whopping $4.50 each, it makes a lot of sense to offer them.

Also, most of the movie screens have huge scratches which is very distracting during some scenes. One of the

Window advertisement states: "military". I showed my and my wife's military id cards (retired-24years service) and was denied discount on 10/24/2009 evening show. the person at the window stated "active duty only"; however, the sign only says "military". this neve happened before, at that theater, nor any other. we get our military discount everywhere we go. regal cinema should, as other institutions and corporations do, look into this profitable attendance audience - us, the retired military. I will pass this on to my aarp membership, military benefits association, american legion, and all my fellow retired and active in all branches of the armed forces. may be we should start looking for entertainment someplace else. big audience is waiting for your response. thank you. [protected]@hotmail.com

My wife and I went to the movies at a regal theater in Tukwila, Washington on Nov-22-2004. We had to stand in the rain for 30 minutes because there was only one ticket agent. Then I had to stand in line for 20 minutes to buy popcorn and miss some of the movie because there was only one concession stand agent.

Then when I got back to the movie, I froze half to deaf because the heat was turned off. At least it felt like it. And finally when I had to go to the men's restroom I could not wash my hands because there was no water or soap. What is going on?