Regions Financial
Reviews and Complaints

The bank that has been placed in Selma at the corner of Broad Street and Highland Avenue is too small to accommodate the needs of customers in the area. Patrons of Regions Bank grew accustomed to having a large bank downtown and a smaller branch both with several drive through ATMs with access to bank employees positioned inside the brick-and-mortar local building. There is not enough space for customers to stand or sit comfortably inside the bank or socially distance themselves from others. In addition, there are not enough tellers on duty to accommodate the large number of customers who utilize the bank. This is true especially during busy times of the month such as the first and third day of each month and on Friday. I have had to wait in long lines that have extended outside of the bank on very hot days and on rainy days. Selma is not an area with a highly educated, population and many are uncomfortable completing transactions using a machine that involves inserting money and checks into the machine. To complicate matters further, many elderly citizens are unfamiliar with the technology involved and lack the skills necessary to conduct transactions using these machines. There are many complaints, but again the majority of the customers do not know how to make a complaint beyond voicing concerns to others who are waiting in line with them. Many have complained to tellers and other bank personnel at the location. However, these bank employees agree that yes, the concerns are valid, but they are in no position to make the needed changes. I witnessed customers leaving and returning to their vehicles today because of the long line that extended outside of the bank. I do not know the reason for such long lines today as this is not the first or the third day of the month, nor is it Friday. These customers were visibly angry, and many were using foul language to express their discontent. Something must be done to offer a better experience for the customers of Regions Bank in Selma, Alabama. It is my hope that this complaint will be given the time and attention necessary to investigate this matter further and make the needed changes to afford loyal patrons such as myself efficient banking services. I have considered banking with elsewhere as have others if there is no improvement. However, I thought I needed to express my discontent to allow those in a position to make a difference the opportunity to do so and at the same time possibly help others who would never utilize this avenue to express concerns.

I called about a purchase issue and was put on hold by Angela. Amber getts on the phone and talks at me on how things work. I aked if my money is available or not and she said if i yell at her again she will close my accout than hung-up on me. So i call back, she then tells me my account is closed and threatens me that if i call back she will call the police and hangs up on me again. So i go to the branch to close ALL my accounts($38,000)today and will close 2 more accounts on Mon.

Than she goes on and on about how she has all the right to do what she wants. I ask her to just stop talking at me like that and then she says...i feel sorry for any woman in your life! I was shocked, didnt know what to say! So now she is insulting me and my Wife, i just left before she called the police because i wouldn't let her talk to me.

I called about my credit card. I got a notice that new credit card statement was available for review. I looked at it and realized my payment was not made. 1 day late. It is my fault however, I can't figure out how to set up auto pay and there is more than enough in my account to make a payment. Everything I have is set on autopay. I could have paid it. I called customer service and waited 32 minutes for an associate Desiree. She never asked me to identify myself at all and just said don't worry you have to be 30 days late. I can transfer you to online banking and they can help you. She said this 3 times. I just retired and my credit is very important to me as is my money. I let her know I'm working with one of your investment people too and this is important as I am going to make a huge profit from my home and want to buy and invest again and need for my credit to be perfect. She ignored me. Just said again I can transfer you. Wait time 15 minutes after the same was said about her call and I waited 32 minutes. I have always left great reviews for Regions however after this no. If you won't even verify who I am and what I want then it's a hard no.

OMG! Jessica Albea has not only committed fraudulent activity on my accounts but has closed out my account with the help of Lance Young and racial prejudice. All I went into the branch in Union City, TN to do was withdraw some of my hard-earned money from my business account. I stood in line and watched an older gentleman (who did not look like me), withdraw $5,000. When my turn arrived, I approached the counter to withdraw $7500. I was denied by the teller saying he did not have that kind of cash. I then asked could I at least get $5000, which I just watched the older gentleman receive. I was denied the $5000 as well. I then asked to speak to the manager. I was asked to wait a moment then directed to Ms. Albea. Ms. Albea was immediately hostile and unprofessional stating " I can't give you ANY money." When I asked why, she told me because they needed money for other customers since it was near check day. I asked for just the $5k and was still denied. Instead, I was rudely and very hastily offered to close my account and give me a cashier's check! (Which would absolutely do nothing to help the situation.) I told Ms. Albea I was recording her response because it was racially motivated in all aspects. I also made clear that closing my account was not the option I expected a professional in charge of the care of my personal and business finances to offer so nastily. I was so hurt and disappointed by this encounter that I avoid this location by all cause now. Also, I left the Union city branch where Ms. Albea works and drove 30-45 minutes to the next nearest branch which was in Paris, TN and withdrew the money I needed with NO problems or prejudgment at all. This has really affected my relationship with Regions and definitely the Union city branch.

I also have video of a large part of the incident. It will show Ms. Albea's customer service qualities. Also Ms. Albea has been accessing my account without my permission. I never gave her permission to do anything she has done and never agreed to it.

Called local regions, asked to speak with Tristan but he was on vacation.

Got Cody mcdavid region in Richland Mississippi!

Cody: he isn’t here what can I do for you?

Myself: I’m having a problem with VRBO, I’m trying to see if they refunded me on the account I had to close March 30!

Cody: well why you close that account?

Myself: I was hacked!

Cody: ummm okay, I see where they sent the money but we sent it right back okay!

Myself: okay thanks. I’m gonna call VRBO now.

Myself: calling regions - hi Cody VRBO says they need. Proof regions sent it back!

Cody: ummm idc what VRBO has to say I can’t give you what I don’t have!

Myself: they need a letter or bank statement saying it was rejected!

Cody: mam what’s your problem, your nawing my head off!

Myself: Cody the feeling is mutual!

Cody: really!

Myself: yes sir. I need that paper to get my money back from a vacation I had to cancel, can you get me the paper?

Cody: I’m hanging up now, I said can I come get the paper?

Husband walks in bank: Gets the bank statement and get a letter saying Cody closed all 7 of our bank accounts!

My kids saving account!

Wow! I was so mad!

I HAD an account with Regions bank in Florida that I closed several years ago (it''s a terrible bank in MANY ways). At the time I closed the account I apparently had an email reminder to pay my monthly maintenance fee at my condo. When I closed the account the notifications stopped...then they started up again. Now, every month I am again getting the notifications. I've tried emailing them, calling them, contacting them on Facebook and every time I get promised they will stop and the 3rd week of the month I get yet another.

PLEASE TELL THEM TO STOP.

I tried to attach the email as a png but it won't work. Give me an email and I will forward the latest one to you.

I am a customer personally with Regions Bank, however I am a secretary for Memphis-Shelby County Schools and have to make deposits on a regular basis for the school. Each time I go to this particular bank (2595 Frayser Blvd) because it is in the area, the service is horrible. I know this area needs this bank for the people who live in this area, but something needs to be done about how they service their customers. I am able to go to other branches to make the deposit, but why should I have to drive to another branch out of the area just to be treated right. I have never had this issue with any other Regions Bank in the city.

We request on 24th january for regions to close a secured credit card and return our funds. They told us 60 days. We followed up 3 times they told us they were working on it and were aggressive and told us they have responded to us more frequently than they respond to their girlfriend.

Needless to say, they have now told us they have done their job correctly and to loge a complaint if we like.- terrible customer service and I was told it's not their problem.

They got a reply from their back-office that the closure was rejected due to the fact they had not supplied my account refund details on the request - apparently according to the bank manager my fault

Also on the 14th of march they finally managed to submit it 6 weeks later and then told me they have resubmitted it today.

But they are not at fault the impact on my fiances does not matter and they are legally correct and can take up to another 90 days to refund my money and close my account

I have been a customer for over a year with no overdrafts or issues of any kind emanating from my transactions. I make regular deposits. There has never been a deposit of mine that was invalid and they come from the same resource again and again. Despite this fact, Regions continues to put holds on my deposits every time - denying me access to my funds for over a week in many cases. I have NEVER experienced this incredible treatment from a bank. They state again and again "we are developing a relationship and it takes time". This is absolute BS. It's been well over a year and they continue to financially hobble me with this treatment as if I am some kind of criminal. This is not a bank that individuals can do business with. It's beyond idiotic. I will have to close my account and go back to a bank that doesn't treat customers like children. Insane.

On Sunday, 2/20/22 I received a call from the Hernando County Police Department stating that a good Samaritan found my wallet on the highway and had turned my wallet into the police. Inside the wallet was my Regions personal checking debit card, my business checking/savings debit card, and my prestige visa card (along with several other cards). The police officer realized from my DL that I lived about three hours away and wanted to contact me immediately to let me know my wallet had been turned in. He was unable to find a phone number for me so he called Regions to request that regions bank reach out to me to let me know the location of my wallet. The deputy was advised that it was against Regions Bank's policy to contact customers, however, they would close the cards to avoid any fraudulent activity. The deputy persevered and found my information on psychology today and was able to contact me through my administrative assistant. Luckily we were only about half way home and were able to return to the police department to retrieve my wallet. I cannot comprehend the fact that Regions Bank would NOT reach out to THEIR customer to advise them of the phone call and to determine if the phone call was legitimate or not. I wholeheartedly understand not releasing any customer information, I cannot however, understand not contacting the customer in order to reduce the potential of any fraudulent activities. On Tuesday, 2/22/22 I called Regions to voice my concerns about how the situation was handled and to order new cards. The customer service representative met my concerns with immediate defensiveness which left me feeling dismissed. More concerning is that the customer service representative stated that there was NO record of the phone call by the deputy and that NONE of the three accounts were flagged and that all three cards were still active. This was very frustrating to hear. I have been quite happy with Regions local branch on Southside Blvd, however, for the past decade I have experienced a serious decline in Region's corporate customer service. While it is frustrating and quite the headache to change banks, especially for a business account, I find that I would rather endure the headache of changing banks than to continue to receive poor and unacceptable service.

My daughter has a student account saving and checking. We put all of her student loan in her savings account but did t realize that regions had been charging a huge fee for her making more then 3 transfers a month. She is a student and has zero clue how it worked. Unfortunately regions will not give her her money back. In total it's like 250 dollars or more they have withdrawn from her account. I will be moving my business.

For some reason Regions will allow someone to open an account in someone else's name, with zero proof. When they commit fraud on that account, or the actual person realizes it and attempts to put a stop to it, they have to take off work, access the internet and print off a 15 page book. They then have to fill all that out and physically take it to a branch, regardless of if there even is one anywhere near them, just to attempt to fix the issue that Regions allowed. Maybe if they were as strict about opening new accounts, and made those people jump through the 5000 flaming hoops of bs they make the victim jump through to fix it, they MIGHT just have less fraud to begin with. As of now they actively facilitate it.

The regions branch on 9450 sw 40 st miami fl 33165 is way under staffed, i spent 50 minutes to cash a check. There are no tellers in that branch. This is a very busy site and management has to resolve this issue. All the tellers are overworked. Can someone in management resolve this issue?

whom it may concern,

I need to bring a very valid concern to your attention "again" .

On October 12th, 2021 at 2 p.m. in the afternoon I had an appointment with Daniel( manager) of Regions Bank on valleydale road in Birmingham Alabama.

I brought to Daniel's attention that my bills had gone on unpaid, I have enough money in my checking and savings that I never have late bills nor do I receive late fees, (I had to call each company and ask them to waive those late fees).
Daniel promised that he would look into it, that he would also put a " ticket" in for this matter ( putting a "ticket"in, is very concerning to me when a significant amount of money is missing out of a person's accounts, , who has been with Regions Bank for approximately 40 years, if not more, a "ticket" is not acceptable) and that he would call me by the end of the business day. I was not happy about the lack of consideration and concern and approximately $15, 000 missing out of my savings account alone. I had proximately over $62, 000 in my savings account, I had tween $10, 000 to $20, 000 in my checking account, I also had a proximately 30, 000 points on my RegionsVisa credit card ( I have a transaction made, while on the phone with Regions Bank to transfer $250.00 into savings but money was already missing, so that transaction never took place by me) and again my bills are not being paid on time and I was receiving late fees. I brought these bills into Daniel, so that he could see them for himself and that he was going to get on this matter that same business day. Daniel never called me. Also, Daniel was to resume working on this horrific situation as soon as he returned from vacation the following Tuesday but he never to this very day, October 29, 2021 has ever called me back with any information regarding my accounts and these significant amounts of money missing.

This is very concerning to me that Regions Bank would allow such abuses of power to go on unrecognized not even to the point of contacting the customer, my phone should be ringing off the hook with region employees, including the CEO, to find the significant amount of money missing from each account and my regions reward points.

I hold Regions Bank completely responsible with abuse of power, concerning my accounts and the missing money and points with Regions Bank Visa credit card.

I am completely shocked, completely concern over the lack of consideration and the lack of concern of a customer's tremendous amount of money missing out of all of her accounts and not one of you, ever, has called me, you act as though this never happened, it did. I want my money found, I want my money returned to me immediately.
You and you only have access to my account other than myself, no other entity, no other person has any control or can draw any amount of money out of any of my accounts, it has been done either by me or by you, remotely, with me on the phone and this is regarding me trading my points in for $250 to be placed in my savings account, other than that there are no other persons or entities that have any access to any of my accounts, Only you and I.
Your lack of concern, your lack of not searching and finding the missing monies to my accounts, is almost unbelievable but I am looking at this first hand and I believe that this was done within regions.

And what I find strange, even more, it's when I would come into the bank to do a transaction or if I would come to your drive-thru window, you had a young lady in there by the name of Jennifer who treated me with the utmost distained and ugly and hateful behavior. I have no idea why and I find it strange that she is fired in the same month that I have a tremendous amount of money missing out of my accounts, again regions has access to my accounts, no other entity does, so it's very concerning to me and when I mentioned this to Daniel, he waved it off saying, "don't worry about it Jennifer doesn't work here anymore"I am worried about it, she did work for you, the same month she's fired my account is missing a tremendous amount of money, it's also missing its points, it's missing a lot of things and you have no concern, you have no urgency about you to find this money, if you did, like I said above, my phone would be ringing off the hook, you would be falling over yourselves to find my money but I get complete silence from you that's totally unacceptable.

I hold you Regions Bank totally responsible for the lack of concern for the lack of consideration for the lack of accepting the fact that there's a tremendous amount of money missing out of a customer's account and you don't even care, (what would you do if this happened to you?) you don't even look for it, you don't even give any kind of a courtesy phone call to let the customer know that you're on it, that you're looking for it, you're going to try to find out what happened, or did it mistakenly get transferred someplace else or to someone's account mistakenly ?You have done nothing to find or to locate this tremendous amount of missing money out of an individual's account, mine, Ms.Reda Young, I hold you totally responsible for this abuse of power and lack of concern.

Sincerely,
Ms.Reda Young

Today is October 10-2021

No one has been in touch with me period !

Sincerely,
Ms. Young

i received two account posted in my email which i know nothing about..i call on Oct. 8th spoke to young lady name katie in regrding these 2 account..please closed these account and do not open anything under this name i dont care if anyone has the same name

On the 23rd of September 2021 I opened 3 accounts with Regions bank. A personal account (I deposited $1000), a savings account (I deposited 10, 500), and also a business ($3, 500). I had great faith and trust while opening the account. The financial Relationship Consultant by the name of Marty Walker showed extra ordinary customer service. Over the phone and also during the visit.

I am a provider for the state of Tennessee. I own a home healthcare agency. Upon doing payroll on Friday the 24th I became aware that my accounts were now closed. My accounts were closed without warning or explanation. I was in shock getting ready to attend a conference once I finished the payroll task.

Once I was alerted that accounts said 0.00 and had been closed I quickly contacted the bank. Customer service referred me to the bank. I immediately called the branch. The branch Assisted Manager was so rude that other business owners who were around showed concerned. She stated that she was too busy to help. I called back again at that point she was rude once again and also hang up on me. That Marty was at lunch and that I would have to wait on him. She was so rude to the point that it's no way that she should be in a management position. I can see Region's having loads of complaints and lawsuit behind that employee. My emotions at that point became all over the place.

I arrived at the bank 30miutes later. Marty was able to return my cash to me. I am still left without a reason why my account was closed. I am a minority business woman. All that I am seeking is fair treatment. As a healthcare entity and that particular branch added healthcare to the Regions name I am very disappointed in that particular branch.

There was a charge for 72.00 and 36, 00 that was charged to my account I am respectfully asking for the charges to be waived account ending 9812 I hope you review your calls for quality assurance the rep was very aggravated when I ask for help hold an extra 12 min for a supervisor where that used up my 30 min lunch I mother of 3 and a single mother please help and poor service is not why I bank with the Region Bank I am respectfully asking for all fess to be waived as a customer service gesture, please.

When I went to check my account on the app, it stated that my account was locked. I went online and tried to log in and was prompted to change my password, which I clicked the link and did. When I tried logging in again, I received the same message to change my password. I called the customer service dept for online banking and was told that I needed to go into my local branch, so I did. I was advised that someone hacked into my account and made a huge fraudulent transaction. What I thought would be an easy fix has now turned into a 2-week nightmare. They will not allow me to access any of my funds and bills that were scheduled to automatically come out have all been kicked back as unpaid. I have called and called and called and have spoken to about 5 different people who can not give me a straight answer about anything. I just want my money out of this bank account and be done with them! Regions is HORRIBLE! DO NOT EVER BANK WITH THEM!

On 5/12/21 I spoke w "Symphony" to accept a 0% 12 month credit card offer on a current card we already had w a 0 balance. The statement did not reflect that so on 6/2/21 I called "Jen", she assured us that it would be corrected on our next statement. It wasn't. We also, could not log on line to pay our bill...tried reset repeatedly and we've had this problem prior as well! Then to call C.S. 3 times leaving my call back number, to finally get te fall + they hung up on us! Repeatedly! So I called local branch, got" Laura", explained problem #1 0% for 12 months is not on my statement #2 problem we can't log on to pay bill even after reset attempts. She said we would have to come in! What! I work, + your hours don't accommodate mine. Furthermore, that was not necessary when I answer all security questions... repeatedly! Then she yelled, if I continue to scream at her she'll hang up on me! What! I then asked for manager, she said she wasn't it, I ask to leave a message w my #. No reply, I ask again! She says there's nothing she can do. What?! It's been 10 days no call back from the manager Cindy. So I scheduled an appointment for 10:15 call from the manager today 7/15/21. "Laura calls, I said do you recall the problems were having, and I asked why she called and not the manager? She said well Illvtryvto help you. I said you could or wouldn't 10 days ago, let me speak w manager! She's not in...I asked again 4th time, to leave my number [protected] to call after 10 am.
No answer, I say it again, she replied yeh!
So hopefully I get a call tomorrow after 10 to resolve the 2 problems. Btw we paid our statement in full via USPS mail, including the $38 interest and would require a refund on that. And we still can log online, don't sent reset password again it doesn't work it doesn't accept my ss # it's redicoulous! Very to.e consuming just to try to pay our bill! Worst customer service we've ever ever had.
Close our account, now!

My name is denver smith, acct # [protected]. Over 2 weeks ago when I attempted to use my zelle account I got a message "for security reasons we've restricted your access to this service. Call [protected] to resolve this issue" to make a long story short I spent hours on hold being transferred to variour departments ending in being transferred ti tht fraud department who told me the only way to resolve that issue was to personally go to my branch (phenix city al, hwy 431 n), supply id info which I have done two different times with no results. I have an obligation I need to pay via zelle and my patience has about expired. Please have someone contact me to resolve this problem! [protected] or [protected]@bellsouth.net