Rehlat
Reviews and Complaints

I reserved internal flight on 6th of may and after paying all cost, they told me there is no available sets so I asked to refund my money till now 28/7/2021 I didn't receive although they send me mail from 6/5/2021 I will receive it from 15:20 days

No refund received for more than a year
Many many mails have been received from you with fake dates that we will receive our money but nothing happened!
Ticket # 620103
Ticket# 679082
Ticket# 722904
We never recommend rehlat, very bad service and not trusted

19 July, 2021-12:30PM
Rehlat Reference Number:RSA278801
Hotel Booking:RE1461

I arrived in the hotel (Wyndham Garden, Dammam) knowing that my booking is confirmed. I showed my booking confirmation to the hotel receptionist, but apparently she cant find it in their system. I contacted the Rehlat customer service in Egypt because the one here in Saudi Arabia's phone is off. I waited for more than two hours and to add to my disappointment the Rehlat staff wanted me to pay first my 1 night stay in the hotel which the hotel management didnt agree. I have to leave and get a flight back to Riyadh where I came from. It was disappointing! I have to resolve the issue by myself and the Rehlat customer service dropped my call. Its hard to contact the Rehlat customer service! I wasted my time and effort and I'm looking forward to refund what I paid in the hotel because the payment was deducted from my account already.

Rehlat promised in December 2020 that they shall refund the ammount within 60 working days but failed. The airlines have already refunded the ticket charge to all direct booking passengers.

Booking no : 1580043 PNR : STCD7O.
Flight from dubai to kuwait still not refunded, filed a cancel on 17 sept 2020, yet still no refund.. i have exchanged a lot of emails and im preety sure the flight has already refunded rehlat and yet i still dont have the refund. The people on the email keep telling me that they will refund it to my account but taking forever.
This is my last message before i go to the consumer court.

Booking number 1580043 PNR. STCD7O
Flight from Dubai to Kuwait cancelled on 17 sept 2020. Still haven't received my refund amount.

Booking id 1741272 for abudhabi to chennai in april-2020 and the flight is cancelled due to covid-19, as per the airlines policy they can initiate the refund after one year of booking, since I request the refund in april-2021 itself still I didnt get the refund, I already speak with the airlines regarding the refund, they told me that they initiated the refund on june 20th, but your side it will delayed. this is not first time so many times I suffered in the rehlat website and it may cause the loss of customers and I want to tell one thing please tell the real answer about the refund, whether you can provide the refund or not

Dear Team,

I made a booking last year (in March 2020) which was cancelled due to covid. Now its been 1.5 years and i am waiting fro refund.

The airlines have made the payment to Rehlat and I have the proof as i knew the CFO of airlines but Rehlat has not made any refund to me.

Booking ID is 1653369.

I have exchanged for more than 100 emails in past 1 year but rehlat team always says that its in process. I dont know why is it taking 5 months for them to process it when they have received the money against my ticket from the airlines.

This is the last time I am requesting before going to the consumer court.

Need urgent support on same.

Dear All,

My booking ID 774159 & 774147
I am still waiting for my refund money from Rehlat but they are not replying.
I went one time Kuwait office but they are lying with people and saying complain online because you buy online ticket. Almost 1.5 years completed but no reply.
I don't have trust on Rehlat.
Mobile - [protected]

Sir
My family booked a ticket. Booking ID — 685889 April 2020 from Rehalat - due to the pandemic situation ticket cancelled. I contact so many times customer service in Dubai until now no favourable reply /no refund. During this crisis, I lost my job and cannot afford the expenses. raise request but no use, kindly follow and do the needful urgently.

Thanks
[protected]@gmail.com

Respected Sir / Madam,

My hotel booking as planned using Rehlat.com got cancelled due to their internal issue.

Initially they mentioned the booking was confirmed and then later on the booking got cancelled and after several communications they are in process of refunding the booking amount.

My holiday plan got spoiled because of Rehlat.com's internal issue and was asking them to provide another booking but was refused and later only had the option of refund. Even the refund is getting delayed now.

Booking Details

Hotel Ref. Number

[protected]

Rehlat Ref. Number

RAE254542

CHECK - IN

09 Jul 2021

Friday

CHECK - OUT

13 Jul 2021

Tuesday

Room: 1

Nights: 4

Room Details

Room Type

:

MARJAN SUITE/FAMILY SUITE/1 BEDROOM SUITE

Guest Name

:

Murugan Enamuthu

Board Type

:

All Inclusive

I booked a hotel with Rehlat and then I cancelled on 23rd June after multiple follow up they mentioned they have refunded the amount and they sent some refund receipt with an authorization code. I had a word with my bank they mentioned the aunth code that they have shared is invalid, I have followed up with them multiple times to check at their end also why it's not refunded it's more than 10 days or issue a voucher which I can use in my next purchase but no luck

I booked a ticket on June 3, 2021 in rehlat website. I want my wife to visit here in saudi arabia but due to the pandemic the government implement a new quaratine policy for the visitor, they will now require the 7 days quarantine from hotel once they arrive in saudi arabia. The Airline should have a ticket with a package of the hotel 7 days quarantine, since the airline will not provide a hotel for me i forced to cancel my flight and i talk of one of the General Authority of Civil Aviation contact services that i am eligible to cancel my flight.

I accept the cancellation fee and they told me "amount will be refunded back within 2-5 week" and today its already 5 weeks they told me "We have sent a request to the concerned team to initiate a refund on priority, please bear with us". They are not following there policies properly and it was so concerning that the other customer took them months and years to get there refund. I will file a complain in saudi goverment.

Stay away from Rehlat they are fraudulent and scam agency that will take your money and will never refund you back anything. I have made a reservation which is through KAYAK.com and has been directed to Rehlat.
Rehlat took the payment info and withdraw the money right away, the reservation hasn't been confirmed and they sent an email few minutes later saying your booking wasn't successful and you will receive the refund after 20 days (Really? Why taking the money in first place if the reservation wasn't successful- this is your fault?) Of course everyone else have the same issue, it appears this website is a big scam.

I wonder why they appear in in KAYAK search engine! KAYAK should delist them as soon as possible.

I booked ticket on May 2020 for Oman air though rehlat and got cancelled due to Covid-19. I applied refund for my ticket to rehlat and after that I followed over mail and phone call over one year. I put up mail around 15 plus mails send to the team for refund. They did not give me a positive reply from their end. once they said will refund the amount after 60 working days. after that nothing is there. They have ignoring my mails since then

my flight has been cancelled by the rehlat not by the airlines now im looking for the next flight schedule in same month of July so please to issue me the ticket for same distention booking Id# 2991480 SA

I booked ticket on Sep 2019 for Oman air though rehlat and got cancelled in May2020 due to Covid-19. I applied refund for my ticket to rehlat on July 2020 and after that I followed over mail and phone call over one year. I put up mail around 66 mail send to the team for refund. they did not give me a positive reply from their end. once they said will refund the amount after 60 working days. after that nothing is there. As per the refund request number given by Rehlat I call and put a request directly to Oman air, after one month I got a reply that the amount has been transferred. I informed the same to rehlet team and till checking with back office last 2 months. when I am calling only customer support attending call and they are not forwarding my call also.

Rehlat ID 1693619

For one year plus am claiming my refund, I sent more than 100 emails and several phone calls until I reached a limit that I know all Rehlat agents names one by one. Each of them had a different answer from the other and passing me to each other like ping-pong. After repeating same story to each one of them, the only ( Automatic) reply i get is that we are rectifying the issue and will get back to you, and of course nobody gets back!

After several follow ups this month and last month, I got a reply that: (we already processed with your refund on mid of February, go check with the airlines).

1. Why this hasn't been communicated to me as I followed up in February, and nobody told me the same.
2. I booked through Rehlat not directly with the airlines therefore am not obliged to check with them!
3. I called the airlines they told me that Rehlat shouldn't refer me to them as the transaction that has been performed on my card was from Rehlat not them.

I called the agent of Rehlat and told him the same, all I got is silence, and of course will get back to you soon and no body called or updated me.

I wonder when this matter will end as I never imagined that there is a company on earth provides such a shameful and disappointing service.

To stop the delay and lies, yesterday I called the airlines and put in conference call with Rehlat to confront them, agent was speechless and in a hurry to close the line and said will get back to you. I have got a reply after to check with airlines!

Sorry to mention that I already filed a complaint in Dubai tourist police as I had no other option to end this negligence and carelessness.

Hi,
Good day!

I would like to informed you that since last year ive made follow up to rehlat company about my refund but til now I didn't receive any progress on this its been more than a year but they didn't refund my ticket. Can you please assist me on this.
I attached my copy of ticket for your reference.

Appreciate your assistance and response.

Thank you

Ms. Sweet Espiritu

Ticket ID 1680562 this is towards Oman Airways on 31st March 2020, the flight was cancelled by airlines due to airport closure due to pandemic.
The refund is pending for more than 1.5 Years .Once I asked about refund on March 2020, they informed me as per airline policy they can place the request only after one year.Oman air didn't start service from UAE till now.I again raise the refund request after one year.They informed me it will take 90-120 days.That time also almost left.Now Rehlat is not responding to my mail also.I send about 25+mail about this matter. I am waiting for more than 1.5 years in this difficult time to get refund.

Please help me get the refund it's hard earned money. This is loosing trust on Rehlat.