Rehlat
Reviews and Complaints

I reserved ticket with Rehlat on 7th April and paid Fee. After that I received email to pay more or take your refund. I opted for refund. Then received email that refund will be in 3 to 4 working days. After this period I sent them many emails but no response, even no response on Twitter, Facebook. Then I contacted through helpline and they told within a week, refund amount will be processed and sent also one email with Authorization Code on 20th April. Now when I contacting on helpline, there is no proper response. MY Booking ID is 4474608 SA. No doubt they are big Scammers.

I booked a hotel through Rehlat for Hotel Poker in Naples, Italy.

When I arrived at the hotel, the receptionist informed me that they had no rooms left to accommodate us.

In the hotel (even using their wifi!), I had to book another room (obviously through a different company, since Rehlat can’t be trusted to honor their commitments)

Now, I’m asking for a refund, since they did not provide what I payed for, and they are rejecting it, claiming that the hotel says I was a no show. This is totally unacceptable.

I have booked a flight via Rehlat using Wego app. The system showed a successful process but no email was sent to confirm the process or the payment. Here are the details,

Itinerary: from Beirut to Doha.

Date: Tue, 02 May 2023

Carrier: Qatar Airways

Booking ID: 21349

Email: seventeen.[protected]@gmail.com

Class: Economy

Travelers: 1 Adult.

Name of Traveler: ANAS NASSER

Dear Rehlat Team,

I am writing to follow up on the status of my refund for the cancelled flight due to the Covid-19 pandemic. I booked a flight from Abu Dhabi AUH to Chennai MAA on 21 May 2020 (Travel date) and returning from Chennai MAA to Abu Dhabi AUH on 25 May 2020, which was unfortunately cancelled due to the Covid-19 outbreak.

I have been waiting for the refund for the past three years and I have not received any update regarding the same. Regarding this I have sent a lot of mail but no proper reply. I understand that the pandemic has caused unprecedented disruptions to the travel industry, but it has been an extremely difficult time for me as well, as I have been awaiting my refund for a long time.

I kindly request you to provide me with an update on the status of my refund and the expected timeline for receiving it. As a loyal customer of your travel agency, I trust that you will take the necessary steps to ensure that I receive my refund in a timely manner.

Please let me know if there is any additional information that I need to provide to facilitate the refund process. I appreciate your prompt attention to this matter and look forward to hearing from you soon.

Arline PNR: LBIGYR

Traveller Name: KARTHIK KUMAR

Flight No: EY 268 / EY 271

For more information, please reach me at +91 [protected]

Thank you for your understanding and cooperation.

We have booked hotel on "19/11/2022, 10:46" online and paid £2958.44. However booking came as failed.

latter on 19/11/2022, 12:23 we have received booking confirmation "reservation [protected]" where incorrect alternative rooms/booking was made by Rehlat and they charged us more without our authorisation - £2965.17 .

Staight after we contact them saying that we not happy as they downgraded our reservation and charged more and asked for refund. Refund was refused saying that its not refundable reservation.

I made a booking for a hotel in tbilisi Georgia for AED 1,477.42
​
failed booking id RAE1507198
Wed 22Feb23
REHLAT INTERNET AND MU ARE
1,477.42
It's been more than 2 months of followup but Rehlat is not refunding the amount nor confirming the hotel booking.
I am seriously fed up.
all they do is give diplomatic replies - reproduced here below
Wed, 22 Feb, 22:54
Please be informed that we will process the full refund with in 10-12 business days and the amount of AED 1477.420 booking I'd RAE1507198 will be credited to your account in accordance with your bank policy & procedures.
Thanks & Regards
Manish.
Mon, 27 Feb, 11:33
Please accept our apologies once again for any inconvenience caused. Your refund is under process and once the refund is initiated we will update you accordingly with the refund status.
Your patience and understanding would be highly appreciated.
For further queries feel free to reach us at [protected]@rehlat.com.
Thanks & Regards
Kalyani
Thu, 2 Mar, 10:36
Please accept our apologies once again for any inconvenience caused. Your refund is under process and once the refund is initiated we will update you accordingly with the refund status.
Your patience and understanding would be highly appreciated.
Thanks & Regards
Jahnavi
Sun, 5 Mar, 12:37
Please accept our sincere apologies for the inconvenience caused. This is to inform you that we have forwarded this to our finance department on high priority and the latest information will be updated within 48 hours.
Should there be anything else, kindly let us know. We are here to help.
For quick assistance please feel free to send an email to [protected]@rehlat.com.
Thanks & Regards
Anji
Wed, 8 Mar, 13:01
Please accept our apologies once again for any inconvenience caused .
Your refund is under process and we will update you accordingly with the refund status once it is initiated
Your patience and understanding would be highly appreciated.
Thanks & Regards
ANJI
Sun, 12 Mar, 16:46
Please accept our apologies once again for any inconvenience caused .
Your refund is under process and we will update you accordingly with the refund status once it is initiated
Your patience and understanding would be highly appreciated.
Thanks & Regards
Manish.
Mon, 13 Mar, 12:53
We are so sorry to hear that a refund hasn’t been deposited into your account. We have forwarded this to our accounting department on high priority and the latest information will be updated within 48 hours.
Feel free to reply to this email with any questions or concerns.
We do earnestly value your patience and cooperation in this regard.
Thanks & Regards
Kalyani
Wed, 15 Mar, 18:30
We wish to inform you that we are reviewing your concern with respective team and assure you that We would positively get back to you with an update addressing your concern within on top priority.
We do earnestly value your patience and cooperation in this regard.
Thanks & Regards
Manish.
Fri, 17 Mar, 14:34
We are so sorry to hear that a refund hasn’t been deposited into your account. We have forwarded this to our accounting department on high priority and the latest information will be updated within 48 hours.
Feel free to reply to this email with any questions or concerns.
We do earnestly value your patience and cooperation in this regard.
Thanks & Regards
Kalyani
Wed, 22 Mar, 15:41
We are so sorry to hear that a refund hasn’t been deposited into your account. We have forwarded this to our accounting department on high priority and the latest information will be updated within 48 hours.
Feel free to reply to this email with any questions or concerns.
We do earnestly value your patience and cooperation in this regard.
Thanks & Regards
Manish.

I booked tickets on Rehlat for 6 passengers for my Umrah trip to KSA, for 16th December 2022. I checked on multiple sites and found that Rehlat was offering the lowest price. I booked tickets on 18th November and paid by credit card amount AED 1055.60. I got a confirmation mail saying they have received payment but tickets are waiting to be confirmed.

I got a further mail saying that the ticket prices have risen and I have to make a further payment to get my tickets confirmed. I cancelled the tickets immediately and asked them for a refund, the same date - 18th November 2022. It has been 5 months. I have been following up with Rehlat's chat and customer care, but no sign of my refund. They give me an option to immediate refund as Karam+ wallet balance, to use for future bookings. Which is not an option I want.

I booked tickets on good faith trusting the prices shown on site and immediately they change the prices, after receiving my money. Now they cannot return the money and want to book tickets on their platform itself! I don't trust the site and the company. I will do no more booking with them. Why is a company that cheats people allowed to even do business? I want immediate resolvent and I want the money refunded to my card. And please do anything possible that people in future do not get scammed by this company.

Last month through the Skyscanner search engine, I made a ticket booking to JED to COK via Rehlat.com.sa.
They deducted the payment from my debit card and the ticket did not confirm. At last, they agree to return the payment.
Now more than 45 days they did not return the payment and even blocked me to call them.
Later I noticed, it is a SPAM website and they cheated many people.
My question is why are they using your platform to do this type of public cheating and why do you allow them to do it?
Please block them asap otherwise, they will cheat many normal people as this way.

This is my 3rd complaint in same platform about Rehlat. Its been 4 months to me waiting for my refund money. They are not responding my mails weather they gonna pay me or not they take twice my bank detail still im hoping i will get my money back but nothing i seriously beg them please i need my money back but nothing every time i call same answer we will forward your details they will get back to you till evening or by tomorrow same answer every time i have spent 200bucks to load my card for calling them everyday but as usual big disappointment. Even one of my previous complaint in this plat form they are showing resolved like seriously thats how you are making fool to people. My booking was on 31 dec. 2022 and today is 13 April 2023 and no update nothing about my money. I am so hopeless now its a holy month of ramadan and still they are very careless and the ticket i book that day which they didn't confirm it was for my friend who loss his mother and he was not able to do her last rights because of this rehlat. They take money and they did not confirm the ticket.

Booking Ref: 4185684

I have booked a ticket through online in rehlat app from Dammam to Jeddah on 29th November with the booking ID 4116642, they cancelled the ticket and said will refund the amount in a week. It's been 5 months no refund has been initiated even after following up 100s of times through emails and calls. I spent 100s of riyals just for making the calls but useless. I have shared the bank details through the format you have shared in the email about two months ago. After that no reply for the emails nor answering to my queries. This looks like fraud company.

I think this company is a scam.

I booked a ticket and as soon as i was done, i got a mail saying the price has increased by 150 dhs. I told them to cancel and they said i will b refunded within 20 working days which was already too long. Its been 40 days and they are giving me the same excuse.

The funny part is a guy named ahmed nasser keeps sending the same mail over and over again for my emails showing that they dont even have any answers to it.

In short i feel my money is gone and this whole rehlat booking site is a scam

Dear Rehlat,

I have been a victim of Rehlat SCAMMERS. I booked a hotel in Singapore through REHLAT on 25.01.2023 vide booking ID No.1379102/1381734. Due to some personal exigency I cancelled the booking the very next day.

In response to the cancellation of my booking the Rehlat Team sent me a typical email stating as under :-

“Dear Customer,

Thank you for reaching Rehlat customer support.

Please be informed that we will process the full refund within 10-12 business days and the amount of KWD 208.673 booking I'd RCOM1379102 will be credited to your account in accordance with your bank policy & procedures.

If you do not receive the refund after 4 weeks, please reach out to us for further assistance.

Thanks & Regards

ANJI”

Even after the lapse of 4 week time , the Rehlat Team did not issue my refund. I have sent them multiple e-mails regarding refund status to which they kept replying with the same answers as under :-

- “Please accept our apologies once again for any inconvenience caused. Your refund is under process and once the refund is initiated we will update you accordingly with the refund status

- Please be informed that we will process the full refund within 10-12 business days and the amount of KWD 208.673 booking I'd RCOM1379102 will be credited to your account in accordance with your bank policy & procedures. If you do not receive the refund after 4 weeks, please reach out to us for further assistance.

- We would like to acknowledge that we have received your request and a ticket has been created. Please follow this ticket number 1110740 for future communications. A support representative will be reviewing your request and will send you a personal response at the earliest.

- This is to inform you that we have forwarded this to our finance department on high priority and the latest information will be updated within the next 48 hours. Should there be anything else, kindly let us know. We are here to help.

- Please accept our apologies once again for any inconvenience caused. Your refund is under process and once the refund is initiated we will update you accordingly with the refund status.”

Some of the reverts by Rehlat team were so identical, that it appeared that they were just playing a copy and paste game. Moreover, they do not respond to my emails now.

I have called their customer service multiple times and they have told that there representative will contact me but again till date (5th April 2023) there is no correspondence from any of there executive.

I have escalated the ticket several times and they said a manager will get back to me but still there is no response from there end. The Team is doing nothing except showing the negligence towards the customers and giving false excuses for not releasing the refund.

Rehlat is not keeping up with their promise. It’s been so many working days since 25th January 2023 till date 5th April 2023. Where is my refund? I will have to go ahead with legal proceedings as Rehlat is not willing to close this out for me. This is the most unprofessional company I have ever booked with. They have no respect for their customers as I can see from their laid back attitude. I made a big mistake for using Rehlat for booking.

Rehlat have approved a refund for cancelled accommodation - booking RGL 1302294 - on 20 January 2023 but have not credited my bank account after more than 2 months.

I was advised on 17 February 2023 that the refund was sent to the finance department on high priority but still no refund.

I have sent further messages to Rehlat requesting payment of the refund they have approved but still no payment or even a response.

Regards

Michael Beekhuyzen

I made a hotel booking for a hotel in Rome through the Rehlat website on 06 Mar 23.

Rehlat processed my credit card payment and immediately informed me the 'booking had failed'.

Rehlat made offer to return my money (MYR 1438.82) and asked for 20 - 25 days to process the payment.

It is now well passed the deadline and I have still not received payment.

My repeated requests for payment and advice on process in hand are met with scripted replies asking me to be patient and sorry for my inconvenience.

I had booked a hotel room on Rehlat when I was visiting Dubai.

The booking got confirmed from the hotel.

But later on got an email from Rehlat team that the hotel denied the booking and if I pay INR 4395.05 extra then the booking will be confirmed and also mentioned on the email that if I don’t wish to pay the amount then the entire amount paid earlier will be refunded back.

So then I decided to cancel the booking as I didn’t wanted to stay in the hotel who confirms first and then cancel it asking for extra money.

So from there on my struggle chasing behind to get my hard earned money back has been a stressful journey till date.

Every time I mail them, they have only one thing to say which is, it’s under process.

If I knew about this kind of an experience with Rehlat I would have never booked a hotel on their portal.

I never had problems with other booking portals.

Requesting if some1 can help me get out of this mess quickly.

Awaiting Refund… Fraudulent Company

I am awaiting my refund for bookings that I cancelled.

I made a hotel reservation with Rehlat, and contacted the hotel I had the reservations with. The hotel told me they had NO reservations in my name even though Rehlat had confirmed this via email!

I immediately cancelled the booking with Rehlat as I suspected malpractice and booked with the hotel directly.

Rehlat confirmed my booking had been successfully cancelled and the refund amount due.

I contacted Rehlat to query about my refund, but I get the generic response claiming they have created a ticket for my request. On one occasion, the ticket was closed without any response or reasons provided.

I now have no option but to escalate this and contact my credit card provider to get my money back.

My booking numbers are below.

Rehlat Reference Number

RGL1675775

RGL1675826

I have been scammed, and they have stolen my £££. They purposely make it as difficult as possible to get YOUR money back.

I will update this if I get my refund and how things progress.

Hi,

I had booked Season Star Hotel, Medinah, Saudi Arabia via Rehlat in Feb 2023 through my agent Mr. Waqar Islam.

Details of booking were as below

Booking ID: RGL1423568

I had to cancel the booking well before check-in time. I was supposed to get full refund for cancellation as mentioned in booking information receipt of hotel.

I, through my agent, cancelled the booking through Rehlat.

Rehlat, on 15th March, 2023, send an email to my agent and assured that my refund will be processed in 10-12 days and opened the following ticket against it

"Detail ot ticket opened by my agent for refund on 15th Feb, 2013 is below

Ticket No. 1120338"

Please find below the email of Rehlat to my agent after cancellation of booking.

"On Wed, Feb 15, 2023 at 2:43 PM Rehlat wrote:

Dear Customer,

Thank you for reaching Rehlat customer support.

Please be informed that we will process the refund within 10-12 business days and the amount of 202,337.12928 PKR (Booking I'd RGL1423568) will be credited to your account in accordance with your bank policy & procedures.

The service fee of 3.2 % is a Non-refundable booking fee.

If you do not receive the refund after 4 weeks, please reach out to us for further assistance.

Thanks & Regards

Jahnavi"

I contacted them several time after passing of deadlines and they kept assuring me of refund with new extended deadlines.

As of today, 28th of March, 2023, I have not received my refund and Rehlat is no more responding to my emails either.

I request Rehlat to refund me my amount or else I will initiate legal action against them for fraudulent practices.

Regards,

Asim Naseer

I have paid today 25march morning for return ticket dxb to skt as soon I got the pending email confirmation from Rehlat by mention with 10minutes ticket will be received. I have follow up almost 5hours for the ticket but not received yet. I have called almost 10times and got the same response responsible team will respond you. At around 1oclock I got the response from Rehlat due to some technical issue with pk airlines the booking in follow up list. While I have paid the amount

This has been given me so much tension and disturb mentally.

Please sort my issue and issue the ticket without further delay.

Booking ID 2038660

Umer Javed

[protected]

I have booked my ticket through Rehlat on 31 December 2022. For almost 3 to 4 hours waiting my ticket not get confirmed from there side but they take my money. After same day i got mail your money will be refunded during 20 to 25 days. From that day i have been waiting i have send almost hundreds mails but no reply. I have called them every single day and same answer daily from there side. Its been 3 months now my money has not been refunded i have complained through many platform they send i reply and after that showing case is solved same goes to this platform also its showing my complaint is solved i have complained before almost 4 times in this plat form with any knowledge without any solution its showing your complaint has been resolved im tired already i have one option left to file official complaint in court. If my money will not be refunded.

My booking Number is 4185684 and

date of flying was 31 December 2022.

Passenger Name sanket Mohan Mohite.

On march 8th, I booked a room with Rehlat. Few minutes after paiement I received an email :

"We have noticed that your recent hotel reservation at* was unsuccessful. We have received your payment of EUR 107.32 towards the said transaction. This could have happened due to a temporary problem. We apologize for the inconvenience caused to you."

Since then, there was no refund.

So, they keep the money and provide no service... no room and no refund...