Rehlat
Reviews and Complaints

This is the worst website ibhave seen in my life ever. I booked a ticket on 14 jan 2023 but because of confirmation they cancelled it and send me a mail that they will refund my amount in 3 working days. I am following up everyday they ask for 24 hours everyday its more then 32 days i am calling them but no result.

Booking id 2023854

Email [protected]@gmail.com

Passenger name shivani shivani

booking ref no :Rcom1145246.

Hi ,

I booked a hotel in Washington from Rehlat for 29/12/2022 to 03/01/2023

I have canceled the booking on 24th December 2022 and they agreed a full refund in 10-15 days . I have sent several emails regarding the refund status they say they will get back in 48hrs but there is no reply .

They are really unprofessionals please don't book with them .

On dated 28-01-2023 near by 1:00 pm. I booked a airline ticket - Gulf Air - from KHI to Dubai via Bahrain for 1st Feb 2023. I didn’t get my ticket after credit card payment 901.38 AED was done, I called on helpline and they replied I ll get before today 9:00 pm. Approximately 29th jan at 1:54 am I received a mail from Rehlat that because of price hike ticket not confirmed and I have to pay more 420 SAR if I want to book the ticket. I tried to call on helpline they said they said we will refund the amount if I am not ok with this price. While confirming the refund amount they confirmed it is 874. I was shocked and update to them it is 901.38 and I shared payment proof as well. They told me someone manager will contact me ltr on but today 9th feb 2023 after 10 mails and 9 times helpline calls no body called / replied me to confirm refund amount. I tried to contact instagram as well but same response. Because of that reason I bought my ticket after 2 days and paid 200 AED extra payment.

My Booking Ref Number 2028846.
I need my refund and now extra amount what I paid only because of Rehlat.
Kindly help me to teach them customer care lesson.
Thanks and Regards
Majid Iqbal.

I booked a ticket from Kuwait to Cairo on 13 December 2022, and after paid kd 149.762 they told me that the ticket is not confirmed because its price increased and I should pay again the differences, so I refused to pay the difference and asked to refund my money for almost 2 months now with a lot of emails and a very bad customer service know nothing about client satisfaction. Every time the same response, we will check and make a refund request to you, every time the same response.

I booked a ticket for my sister and brother from India to UAE through Rehlat on 16-nov-22 and after that, they send me a mail saying that my booking is not confirmed as there is a fare hike and I had to pay 120 more, and after I paid 120, they again send the same mail to pay 160 more to confirm the booking.

So I ask them to cancel my ticket and they said within 20 working days they will refund the amount to my bank account and now it's more than two months I am following up with them through emails and phone calls but no positive response. They always say we will come back to you soon with the refund status and they never did.

My total ticket amount was Aed 1609.09 and Aed 120 additional for the fare hike.
Total Aed 1,729.09.
Booking ID - 2002497
Booking passem=nger name - Aji Arul

Rehlat not refunding my money since last 3 months.. Are they scammers or fraud? I booked a ticket on 24th november 2022 and I got success email but the next day they sent me an email that I have to pay 366 more for confirmation of booking from their side. I told them I already paid full amount of ticket but why you are asking me for more money, I decide to cancel booking they told me for refund maximum 20 working days will receive money until now not receive.

#1099607 HOTEL FOR BID RGL1266773

Took my money and unable to deliver the hotel that I booked. Then promised refund in 10-15 days. Followed up after 15 days, then promised 48 hours. Again followed up, then promised 24 hours. Again followed up, then replied "Your refund is under process and once the refund is initiated we will update you accordingly with the refund status"; which means no time limit.

I booked a ticket online from REHLAT from Ankara to Kuwait on 30 Dec 2022. But when i went to airport, they told me that Rehlat did not issue me ticket number but they they taken amount on booking. I sent many emails to them but no response. I dont understand how to contact them and how o get refund.

I feel REHLAT is almost fraudulent company. Please advice how i can get refund from REHLAT.

I refer to my previous complaint. What's the point of having a complaints board if complaints are not responded to. I'm still waiting for a FULL refund from a transaction Rehlat fraudulently took my money for,then asked me for more, but still did not provide the booking I requested. Eventually you have paid back the original cost but despite having written confirmation you are issuing a full refund you have failed to do so.

I have been a victim of Rehlat SCAMMERS. I booked a ticket on 20th November 2022 and i got success email but then 2 days before im due to fly, they sent me an email that the ticket price has changed and I need to pay more for confirmation of booking from their side or I can request for a full refund. Then i asked them to refund my money. I got an email back that my refund will be processed in 24hrs from their side and will take upto 2 weeks to reach my account. This email was sent on the 24th of November. 61 days have passed and still I have not received any refund. I have called them multiple times and each time they say it will be done within 48 hrs. As I write this today still nothing has happened. I have escalated my ticket and they said a manager will get back to me with 24hrs, and still nothing. No response. This is the most unprofessional company I have ever booked with. They have no respect for their customers and as I can see from the multiple complaints raised here, majority of the complaints are from unhappy customers not getting their refunds. Do not use this company they are scamming people.

Dear Sir

I had booked a ticket on 28 set 2022 (booking id-1988567) and I cancelled it on 30 Sep 2022. I received a mail from Rehalat stating that my refund will be within 20 working days; however, it has been more than 100 days since I contacted Rehalat. Every time I call customer service to ask for a refund, they always say that my refund will be issued within 48 hours, but they do not provide a proper TAT or refund schedule. Since I have a job and am unable to sit all day waiting for my refund, I respectfully ask you to assist me in getting my refund accompanied by compensation (for spending money to call every day and my time). As an attachment, I am attaching a screenshot of an e-mail regarding a refund that I received

Booking Id : 1988567

Name : Roshan Baliyil

Rehlat not refunding my money SINCE LAST 2 MONTHS.. Are they SCAMMERS or FRAUD? I booked a ticket on 21st November 2022 but they sent me an email that i have to pay AED. 101 more for confirmation of booking from their side. I told them i already paid full amount of ticket but why you are asking me for more money. Then i asked them to refund my money in my bank account (credit card) and I did not need the ticket. Since 2 months are over but they did not refund my amount. Some what it feels this company is scam or doing scams with people. I sent multiple emails and they infact do not respond to my emails now. I calls many time their customer service and they told me we will contact you but they do not contact again. Now since last 2 months they are only saying we send your complaint to our accounts department and i will get my refund but they do nothing only give these false excuses.They are doing same as fraud companies do. They only reply and told wait.. but they do not do any thing. Now i felt i made a big mistake to give money to them and use this company for booking. Given below the few emails screen shots in which they confirm every thing but till now after 2 months i did not get anything from their side. I am sending email every 2nd day and contact but repeat the same answer wait we are following

I made one booking for two hotel rooms last week for travel this Friday, 20 minutes later they called asking for more money. I asked for a refund but told it would take 13-15 days so I had no choice to pay the extra as we are travelling within the week.

On Monday I received an email saying the Hotel had cancelled due to a technical error. Ive now tried 6 emails, contacting them by phone and raising tickets. The tickets get closed without any response. I'm now travelling in 48 hours, I have no Hotel room, Rhelat have my money and they aren't responding to any requests for help.

I am considering contacting Dubai ministry of economy and filing a complaint

Rehlat not refunding my money SINCE LAST 2 MONTHS.. Are they SCAMMERS or FRAUD? I booked a ticket on 17th November 2022 and i got success email but the next day they sent me an email that i have to pay 420 more for confirmation of booking from their side. I told them i already paid full amount of ticket last night but why you are asking me for more money. Then i asked them to refund my money i did not need the ticket. Since then around 2 months are going to over they did not refund my amount. Some what it feels this company is scam or doing scams with people. I sent multiple emails and they infact do not respond to my emails now. I calls many time their customer service and they told me we will contact you but they do not contact again. Now since last 2 months they are only saying we send your complaint to our accounts department and i will get my refund but they do nothing only give these false excuses.They are doing same as fraud companies do. They only reply and told wait.. but they do not do any thing.Now i felt i made a big mistake to give money to them and use this company for booking. Given below the few emails screen shots in which they confirm every thing but till now after 2 months i did not get anything from their side. I daily email and contact but repeat the same answer wait we are following

...

I have a booked a ticked on
28 Jan 2020 - BID 1673259 - for My Self - Paid AED 968.71
28 Jan 2020 - BID 1672897 - for my Mother - Paid AED 638.06
After some other my sister and her son also joined as to travel together again booked a ticked on 08 Feb 2020 - BID 1694163 - for my sister and her son - Paid AED 1245.79
our departure date is 28 May 2020.
Due to COVID pandemic the trip got paused (Flights are Stopped their services)
After that I have requested Refund, Till Now nothing happened. But I got replay for my email more than 75 emails but unfortunately not received even AED 1.
I don't know how to get my money back.
28 JAN 2020 - 10 JAN 2023
Still Waiting...

I had booked a flight ticket with rehlat BID 3756117 SA between PAT to DEL and DEL to DMM. Later on this ticket has been canceled due to cancellation of a connecting flight. The ticket was canceled by Rehlat but they have not refunded the ticket amount until now. The ticket has been cancelled on 25th April 2022. It's been more than 8 months but the refund of SAR 1,196.64 has not yet been processed by rehlat. I had called and emailed a number of times but there was no response from them. How can I get this refund. can someone help on this issue?

Thanks,

I have booked my ticket for Air Arabia from Shj to Bom and return on 29 Oct 2022 through Rehlat website. The money got deducted from my credit card but I didnt receive the ticket when I mailed them they replied saying that you have to pay 200 AED more over the displayed price for which I book the ticket which I did not agreed as this is cheating so I informed them to refund my amount which they said will be refunded in 20 working days. Now it is almost 60 days finish still I did not receive the refund whenever I call them they said it will be refunded in 2 days which never came till now. I am planing to file a complaint against them in Dubai Consumer Rights. No idea if they have a Physical office there in UAE. They have the worst service I have ever seen

Booking ID: 1997556ae

Refund Request number: 1073413

I am VICTIM , Even after six months i m still calling them every week for refund however answer is same , you will get refund max by tommorow morning.

I request people not to fall prey for small amount n offer and loose your hard earned money with REHLAT , its a fraud company without physical office in uae.

I booked flight with REHLAT, in june 2022 ,got confirmation however after one day they emailed ur ticket is cancelled as passport not provided , however it was simply because fare price got changed, After that i had to book the same ticket with hefty price.(they can change ur travel plan anytime) mind it

Moreover still i m struggling to get refund.

Booking id 1955744.

First they confirmed that they will refund in bank account and still they give excuse that they are facing technical issue , after six months they offer money in wallet to use for future booking but still they are not doing refund.

Dont face last minute hassle due to offers

I just book the air ticket through rehlat plat form booking ID 1999332 and paid full amount of 1799dhs through bank after they received the payment they email me booking confirmation is pending. Then they asking for 298 dhs extra on the same time I search again through google I found no price hike in any other online plat form so I disagree and ask for refund . They said proceed for refund and I will get 100% refund .

Later they email me that I should wait 20 working days for refund from their side and 7 days my bank.

Asper them they are unable to book the ticket on their platform offered price , this should not be the customer fault .when I complained on the customer service they never notice me that it should took more than a month to refund

Sir I really suffering on this please help me get my refund amount as soon as possible.

The worst travel agency I ever seen.

I booked a ticket from DXB to SYDNEY and due to a mistake in my name I have to cancel the ticket, story not yet started!

I canceled the ticket with big charges, not the problem yet..

7 months passed and till now the refund is not processed yet!

I have called them more than 30 times and every time same answer “ wait for 24 hours and you will get an email from us” never happened!

I have requested to speak to some one in charge and the answer was the manager will contact you within 48 hours! And never happend!

I also went to the address mentioned in google and everyone I asked there they said the company doesn’t exist in the area and many people coming to the same address asking about them, so they believe it is a fraud company!

Here comes my booking number 1948859 just in case there is someone care!

the worst customers service and careless team I ever seen in UAE.

My advice, pay more and go with respected and trusted organization but of course not Rehlat …