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Pool project has not been completed and I have not been refunded the money asfter deleting water feature plumbing from project
Pool project has not been completed and I have not been refunded the money asfter deleting water feature plumbing from project. Signed contract and with Renaissance and paid $1000 down payment on July, 29 2019. Estimated completion date given was in early January. The project took much longer than expected. Durring the construction we deleted the water feature plumbing making the project total $52,040. The Pool loan we took out was for $52,000 to make a grand total of $53,000 paid to contractor including down payment. The final loan Payment was sent on April, 13 2020. At this time the only remaining project was to complete WiFi smart panel. I sent them an email asking about the refund for the overpayment and when they would finish the smart panel. I was told once the office manager receives all the paper work they would mail me a check and it could take a few weeks. As for the smart panel I was told constantly changing stories. First they needed to find their persons number, then it was out of service, then someone else was gonna do it, then there were family emergencies, then the Pentair Rep, was going to do it. After repeatedly asking about these issues I have gotten nowhere. I sent a demand letter via certified mail on May, 9 2020 asking them to again complete the smart panel and refund my payment. Now as of June, 2 2020 I still have not been refunded anything and the smart panel is still not complete.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Renaissance Pools & Spas legit?
Renaissance Pools & Spas earns a trustworthiness rating of 98%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Renaissance Pools & Spas. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Renaissance Pools & Spas resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
The age of Renaissance Pools & Spas's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Renaissancepools.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Renaissancepools.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Renaissancepools.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- No reviews for renaissancepools.com on popular sites. Be cautious and do additional research. Look for information about the Renaissance Pools & Spas and be careful with personal information or transactions.
- Renaissancepools.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The renaissancepools.com may offer a niche product or service that is only of interest to a smaller audience.
- Renaissance Pools & Spas protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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About Renaissance Pools & Spas
Their team of certified professionals has years of experience in the field and uses only the highest quality materials and equipment to ensure that each project meets the highest standards of excellence. From the initial consultation to the final installation, Renaissance Pools & Spas ensures that every detail is meticulously attended to and every client's unique needs and preferences are fully addressed.
Whether you are looking for a simple and elegant backyard oasis or a luxurious resort-style pool, Renaissance Pools & Spas has the expertise and creativity to bring your vision to life. They offer a wide range of custom design services to fit any budget, from traditional to contemporary styles, and they are committed to providing exceptional customer service every step of the way.
In addition to design and installation, Renaissance Pools & Spas also offers comprehensive maintenance and repair services to keep your pool and spa in pristine condition year-round. They use the latest technology and tools to ensure that your investment is protected and that any issues are quickly resolved.
Overall, if you are looking for a company that is committed to excellence, professionalism, and customer satisfaction, look no further than Renaissance Pools & Spas. They are proven leaders in the industry and are always up-to-date with the latest trends and technologies, making them the perfect choice for your next pool or spa project.
Overview of Renaissance Pools & Spas complaint handling
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Renaissance Pools & Spas contacts
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Renaissance Pools & Spas phone numbers+1 (702) 566-5536+1 (702) 566-5536Click up if you have successfully reached Renaissance Pools & Spas by calling +1 (702) 566-5536 phone number 0 0 users reported that they have successfully reached Renaissance Pools & Spas by calling +1 (702) 566-5536 phone number Click down if you have unsuccessfully reached Renaissance Pools & Spas by calling +1 (702) 566-5536 phone number 0 0 users reported that they have UNsuccessfully reached Renaissance Pools & Spas by calling +1 (702) 566-5536 phone number
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Renaissance Pools & Spas emailssales@renaissancepools.com94%Confidence score: 94%Sales
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Renaissance Pools & Spas address1245 N Boulder Hwy, Henderson, Nevada, 89011-5301, United States
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