Tallman Pools
Reviews and Complaints

I bought some upgrades from Tallman Pools, and they said it was the best stuff in the industry. It was all written in the contract I signed in January . I got a Pentair easy touch salt system and a Pentair 3hp Intelliflo v/p pump. But when they installed it, they put in a Hayward Pump and panel and a Pentair filter. They didn't even talk to me first, they just went ahead and put in a different system. I emailed the owner twice, but got no response. The work they did doesn't look great either. The pump is hanging halfway off the platform, and there's a lot of patchwork going on. I attached a picture to show what I mean.

I bought a fiberglass pool from Tallman Pools Inc. on 5/7, for over $60K. They're at 8993 Tara Boulevard; Jonesboro GA. 30236. The phone number is XXX-XXX-XXXX. This price included stuff like filters, heat pump, salt system, Tile, 4' broom finish concrete side to walk around the pool and Cantilever edge. They installed the pool on 8/10 and poured the concrete and Cantilever edge on 10/27 to let the ground settle. In May , my husband noticed the cracked/chipped cantilever edge and called our Project Manager (PM), Edward ***. He called him on these dates: April 30, May 1, July 1, 12 & 20, 2021, August 12, 16, 17, 18 & 19, 2021, but Edward *** wouldn't answer his phone. In July , I called the main office of Tallman pool and reported that the Cantilever edge on our pool was cracking. They said our PM, Edward *** would call back. He never did. I called and sent an email to the General Manager (GM), Zane, and to our PM, Edward ***, on August 12. I talked to a salesman named Brian and told him about the cracked cantilever edge. No one called me back or sent a response to my email. I called the main office at Tallman Pools a second time and Edward answered the phone. He said sorry for never answering my husbands calls. Later that same day he called my husband and promised to call and schedule for a repair the next day. He didn't call back. On August 19, I called our PM again. He sent a text from his cellphone to tell me it wasn't working. I called and asked to speak to the GM and they said he was on vacation. I'm tired of the runaround. I want them to come out and repair the cracked cantilever edge.

We got a pool put in on 11/20 with a 2 yr warranty. We started contacting *** about a pool pump priming issue on 3/23/22. After changing a check valve multiple times and based on their suggestion we bought an adjustable speed pump for an extra cost of $1000, installed on 5-18-22. Throughout the Summer we noticed we had to add water daily to keep the pool level up. After many calls and texts we finally reached Tallman on 8/4/2022. After 2 visits from technicians, and having to *** levels, track how much water we added, they finally figured out we had a leak and we needed a leak detection expert to find the location. Again many calls, texts and promises *** "just couldn't get any leak guys to call him back". It took 1 *** search, and 1 phone call for us to find an expert ourselves to schedule him to come. Then, magically his own leak guy called him back right away with a scheduled time to come out. The leak technician *** hired came 9/5 and marked the location of the leak. He determined via underwater camera there seemed to be a failure in a "flex fitting". After investigating this "flex fitting" we found out these are not approved for underground installation, so we are now worried about how many of these fittings were used, since one has failed already. We had a scheduled appointment to fix the leak 10/3, which has not been kept, we got no calls to explain the no show. 10/3 we found out neither the pump, or heater was on. I suspect that by them capping off 2 of the 3 connected lines leading to the pool, to temporarily stop the leak that this has caused the pump to burn up. It is now 10/6/22, and nothing has been done to resolve this issue. All we get from calling or texting *** is excuses. We have done everything they asked and still have no resolution.

I went to Tallman Pools on 5/26 and gave them a $5000 deposit to be put on their waiting list. A few weeks before the proposed installation date, the owner's son, ***, conducted a site survey. *** said he would send someone to finalize the pool placement and take better measurements. Due to the slope of the land and its location, it seemed like a small retaining wall might be necessary. Tallman Pools submitted a proposed drawing to the county for installation and permit approval. However, they pushed up the installation date without giving us the finalized quote we had requested. We didn't receive our contract until after the pool was already placed.

The next day, the installation crew arrived at our home with all the heavy equipment and supplies to start the job. Unfortunately, they didn't have the site drawing for the pool location and instructions. The elevation equipment on site showed that the retaining wall needed to be moved to the back side of the pool instead of the front. However, it would still be under 4 feet in height, so it wouldn't require a permit.

The pool installation and build-up resulted in a drop-off of over 7 feet on the back side of the pool. This meant that we would need an extensive retaining wall over 9 feet tall and 100 feet long. Alternatively, we could install a shorter wall with a gradual slope, but that would require a lot of backfill dirt and would bring the wall close to the edge of our usable property line. When I asked Tallman Pools about this, they informed me that they don't handle retaining walls and gave me one company to contact for a quote. After getting 6 quotes, it turned out that the cost for the retaining wall would be over $20,000.

I have called and spoken to *** and his team, and they have come out to try to find solutions, but nothing has been resolved. I have also tried calling and texting ***, but I haven't received a response. It has been over 2 months now, and they still haven't called back. The job remains unfinished with the city, and there are cracks in the cement. Additionally, we still haven't obtained the final permit. It's disappointing to have an incomplete job after they started working on our home.

Tallman has installed a pool with bad workmanship, cut corners with materials not rated for underground use, and stopped communicating. I started with Tallman in July ordering a fiberglass pool and spa. On the Friday night at 6p central before the Monday delivery I am called to inform me they are not able to "cut the tiles without breaking them" and they would not be able to put the medallions equally spaced in the tile line around the pool and spa. They have no choice but to simply place the straight tile around the pool. After having this project continue I've realized the issue wasn't the cutting but simply they did not want/have time to perform the detail involved in equally spacing/laying out and making tile cuts. I figured that out when the pool arrived monday at noon and the silicone that held the tile to the pool was still wet. Additionally, the spa was not delivered on the first day as it should have been. I was told the "spa expert for stand alone spas" wasn't available that day and it would come tomorrow as the pool installers were "good at spillover spas but not standalone". Again, I figured out that was a lie the next day when the spa arrived and the tile was still wet and they had just finished putting the spa together. The real reason is they are so overwhelmed with work (as admitted on the phone with the owner) that they didn't start on my pool until the Friday before the Monday delivery and everything was rushed. Further, I asked for literally weeks almost daily for pictures of my pool in production and I was told every time by the sales and administrative staff they would "walk right now and take them" which never happened on at least 5 different occasions. I called Tallman on Thursday 12/3 and requested we move the install further back as we had lost working days due to rain. Tallman's owner insisted they could not move the date and told my contractor "my guys have shovels" but they did NOT want to push the date. That being the case, Monday at noon morning my contractor was still digging the hole when the pool company arrived and they did help with leveling the hole. However, the pool was stuck at the neighborhood back gate as the pool was neither on it's side nor the oversized load route planned ahead of time to account for the community gates. I had to pay extra to the crane company for the raising of the pool over the gates then back on the truck. Tallman did however, make a concession in a pump upgrade to offset the cost of the extra crane. But, the issue with the tile is also related to the charging of tile work not being sufficient to have covered the labor that would have been required to complete the tile work in the manner I wanted and contracted for which is a bait and switch. The next problems are why we are at a standstill now. The pool was plumbed completely wrong and using sloppy practices. I've sought out several other pool companies who agreed the work is not professional or acceptable. There is a grade difference of 6.7" with the equipment being higher than the pool. The Pentair VS pump has a rating of 10' vertical water lift which is well above the grade difference. However, due to the sloppy pipework, the head loss of this install is unusable as the installers stair stepped the pipes and used an excessive number of hard 90 elbows on each pipe. Also, rather than make fittings the installers used flex hose underground which is not a pipe and not for subterranean use. The contract was for "schedule 40 pcv plumbing" and flex hose is neither a pipe nor PVC. It is however, made with PVC but has plasticizers added to it to dilute it's purity. Flex hose adds resistance and isn't for underground use as termites will eat it and should never be buried below a poured concrete slab. I've attached more details and have many more attachments to share for this case. Tallman played phone tag and stopped responding to my calls and emails as of 12/18. I've sent warning emails advising I would open a ComplaintsBoard.com case if a response was not made by 5p on 1/12 as I'm not unreasonable. There are many more details.