Rescuecom review: Customer service

I have seen a change in service since November of 2022 when I joined. At first they were receptive and attentive to my needs. Some where in July when I called for telesupport all I can say I was blown off and since July I was unable to get any personal care for my device at all. I contacted the CEO, David Milman in August 2023 after a month of no contact. I was told an excuse of the service problems due to his health issues. In response I told him that I was paying for a service and not getting the agreed upon coverage and that there continued to be a lack of effective communication. I said that my cost was not worth the almost $80.00 a month and that I would like to sever my contract. He offered a month leeway that August and I told him that I could foot the bill that month but that later on things would get more difficult and tried to seek a two month break since they were not providing the services as promised within the contract. There was no confirmation of anything and David's cowardice was clear because he would not deal with my direct questions. He never gave me any definite decision and I was left unknowing how to budget my life though I had given him every opportunity to work with me in a humane manner. Regardless of his physical condition, a disabled CEO has no business taking on matters he is at that moment poorly qualified for, therefore he holds the responsibility for his poor treatment of me and the added hardships I was forced to encounter as he and his team avoided all contact with me!

Over the next 3 months I emailed and called to no avail but still suffered the $80.00 hit every month despite my own hardships. I finally had my son take the sites access off my computer. I have no trust or respect for the company and consider their antics another example of everything wrong with business in the United States.

I have now, according to David Milman honored the full contract and they have severed my account... FINALLY! Because of shenanigans like what is shared here I had to move back to WA State from Utah.There is NO OVERSIGHT for these antics and no accountability for business wheelers and dealers like RescueCom.

As Timothy Leary said, "TUNE IN" "TURN ON" and "DROP OUT" We only get what we agree to accept! We need to stop investing in business as usual!