Reservation Counter
Reviews and Complaints

I was scheduled to travel for militray duty to Milwaukee, WI. I am a Hilton Honors member and like to use Hilton hotels and googled them and got the number off of a Google search. I called the number and the person identified themselves as reservationcounter. I didnt hear the word independant because he was talking so fast and had such a thick accent that I missed the part that they are a third party booking company. I inquired to a government rate and they stated they have the lowest rate available (112.94) and it is below the government rate. The actual hotel rate I was charged was 89.25/night. When on official government travel and using the government travel card I expect the lowest rate to be honored. In addition, When I travel to Wisconsin I have a tax exempt certificate that I present to the hotel and they remove the taxes from my bill. Since I booked with a third party and credit card was actually charged ( I thought it was just a nominal charge to hold the room which is a standard practice of many hotel chains) I was told by the hotel staff the refund would come from reservationcounter. After not seeing the refund I inquired with reservationcounter.com. First call was to a call center in centeral america and I was told that no refunds will be given. I elevated to the corporate office in Utah and received an e-mail stating that no refund will be given. reservationcounter.com is refusing to refund me the difference in price and taxes for my stay. This refusal is in my opinion theft and since my stay was tax free it is fraudulant for reservationcounter to keep tax money that was is not due to them. The difference in price btween what they charged and what I stayed for is fraudulant in that they advertise on their website that "Part of TravelPass Group, Reservation Counter has a portfolio of booking options that gives our customers greater choice and access to the best inventory and rates." This company obviously do not have access to the best rates and when confronted with a lower rate, refuse to refund the difference.

DO NOT BOOK hotel reservations with www.reservationcounter.com. It is a scam that charges almost double the true room rate. They lead you to believe you are booking with the actual hotel but it is a SCAM "travel agency'!

I thought I was booking a room at the Westin Hotel but in fact I was booking through a 3rd party website that charged me almost double the actual room rate.

When I called to complain and ask for any type of concession they told me there is absolutely nothing they can do.

I will be very careful from now on the not get trapped by this SCAM ever again!

BEWARE of www.reservationcounter.com

I thought I was booking my room through Holiday Inn Express directly and found out that it was through Reservation Counter. The reason I needed a room was a family member was going through a surgery in Great Falls, MT. The time of the surgery changed and I don't need the room for the first night, I tried to change it and I got an East Indian customer relations representative and I told her why I needed to change my reservation. I could barely understand the representative and had to keep asking her to repeat what she had said. Finally she told me that I couldn't change my reservation as it is non-refundable and that is Reservation Counter's policy. I asked to speak to her manager and she said he's just going to say the same thing - spoke to another East Indian customer service representative and he said in a snotty tone that I could not change my reservation even though it is a medical reason. I really thought I was working with Holiday Inn directly and I find this is misleading and outright criminal behavior on the part of Reservation Counter. I think that they should be shut down for misleading practices.

Over charging taxes and service fee. A $126 room with Wyndam, Greenville, NC was billed to me at $126, plus of $30.37 (which should have been 11% or $13.86) and added a "service" fee of $7.99. Total charge of $165.01!

I cancelled the reservation, but they would not refund. They said the hotel refused to refund. That was not true, I talked with the manager. He said the hotel does not get paid from outside contractors until the guest checks in. I told Reservation Counter that what they said was not true, but they said they "reviewed" the request and it was denied.

Do not book anything through these fraudulent booking agents.

I booked a non-refundable reservation through this website for a weekend stay at a hotel in CA. I made a mistake and booked the reservation for the wrong weekend so I called Reservation Counter within 5 minutes of making the reservation and told them what I did and asked if I could just change the reservation to the previous weekend. I did not want to cancel just change the dates of my reservation. I was told that could not be done. I called the hotel directly but they could not do anything since I booked with a third party but the hotel suggested I dispute the charge through my credit card company, which I did. My credit card company researched the issue and said I canceled the reservation so they could not do anything. I tried to dispute the charge again and the same thing happened. The only charge that did get taken off my credit card bill was the $12.99 fee that Reservation Counter added on to the reservation. But I still have to pay the $350 hotel bill which I did not use.
I did not EVER cancel the reservation. I only wanted to change the dates. I will never use this website to book a hotel reservation ever again.
I booked the actual dates I wanted through Expedia and even got a better rate.

I thought I was reserving rooms with Sheraton. I never received email confirmation and after checking, the hotel did not have any reservations. I made different reservations during that call.
Through a credit card dispute, I was able to get all of the original reservation information. I was not dealing with Sheraton, they reserved the rooms at the incorrect rate, with incorrect names, incorrect contact info - everything about the reservation was incorrect. I have not been able to get the reservations cancelled either by this company or by the hotel. It has been incredibly frustrating.

I strongly suggest that you avoid Reservations Counter to book anything. This is what happened to me. I booked one night in a hotel (Howard Johnson, Saugarties NY) for 9/15/18 then clicked. The moment I realized I'd made an error, I called them (no more than 30 secs after I clicked). I spoke to the person on their customer complaints line and it was a shock to hear that they would not budge and shift my booking date forward by one week. I asked to speak to their supervisor and they still stonewalled me. They were also rude and unpleasant while doing so. I get the fact that when I clicked the booking, I committed to the booking. But no other business in the world will not let someone change 30 seconds after booking. This seems to me totally unreasonable. Reservations Counter may well write a reply beneath about having to follow their procedure. They should also understand that my procedure is to let the world know that they are being sketchy. This is a company who cannot be trusted.

Never use reservationcounter.com for Hotel reservations!
ShadyBusiness. This company blatantly lies about their cancellation policy on their website, which states: "Each room in this reservation is subject to the hotel's cancellation policy which is: This reservation is non-refundable. There is no refund for no-shows or early checkouts. The $12.99 USD fee included in the total is non-refundable. We do not charge any additional change or cancellation fees."When I called the Hotel and asked their cancellation/refund policy they stated they have a 24 hour full refund cancellation policy. I was disconnected in the middle of the last questions with reservations.com and Instead of choosing to call me back to finish the transaction they processed the reservation. Within two minutes I called to change complained about it being processed without reconnecting with me so We could finish the transaction questions. I will Never use them again. Save yourself the grief, go with someone like Expedia who helped my daughter change her reservation at the exact same hotel. These people are CROOKS!

I made a reservation for a room on 06/30/2018 with reservationcounter.com. Due to a change in plans, I needed to cancel the reservation. I cancelled the reservation within the allowed time period. As of 07/08/2018 I have not received a refund. Multiple calls have resulted in being given the run around. After being given their customer support number, I was informed that they had no record of my cancellation despite the fact that I had a cancellation confirmation number. My itinerary number is R1152633644, cancellation number [protected] (placed on 06/26/2018). They are telling me that their cancellation system does not work as I described. However, they can not explain how I was able to obtain a cancellation number. I expect a full refund for services charged less $12.99 ($182.34). Customer service rep to rely via e-mail by 07/12/2018 regarding outcome of refund. My e-mail is [protected]@gmail.com

Reservationcounter is a scam! They billed us over $100 more for a two night stay at comfort inn and suites...we originally thought we were dealing with the hotel until we called to cancel and found out they paid our room with an express card at 228.00 for two nights and charged us 343.00 for the two night stay...they refused to allow us to cancel without a penalty of one night stay and couldnt guarentee the second night would be refunded to us...how pathetic to conduct a service to customers like this.

I specifically called this company looking for a room with a hot tub and it . The room was quoted to me at $138 . At the time of check-in at the motel it cost $170 plus a $13 booking fee and the room had no hot tub . The motel would not refund my money because it was booked through a third-party . They also charged me $50 for incidentals and I did not stay there. Contacting the booking company they said that when I asked for a room, they called the local motel and the local motel told them every room had a hot tub so they only pass that information on to me it was not their fault. Does anybody know of a Hampton Inn that has a hot tub in every room?

I was booking a room with Holiday Inn Express in Lamar Colorado and thought I was talking with a reservation service with Holiday Inn. I made a reservation and at the end the total on the room was $176 for a room that cost only $136. When I tried to cancel, they would not do it. I questioned the $40 extra and did not really get any answers. They put me on hold and then just hung up on me.

I thought that I was booking directly with the Hotel as that is how it appeared on their website. The cancelation policy was very different that the actual hotel if booking directly. I canceled a reservation 5 days out and was charged $164 per room for two rooms.
I would never use this service again but it is easy to do and think you were booking directly at the hotel.

On May 1 2018 I applied for a room at Candlewood Suites, Mooresville, NC. The software presentation fooled me into thinking I was making an actual reservation. After completing my transaction, I tried to confirm my reservation with the hotel. There was no confirmation number in their system for my hotel request. I am out 286.16 dollars and the entity now has my card number.

I thought I was booking a hotel with Holiday Inn and when they sent me my conformation email I was charged a 14.99 processing fee that was non refundable. I called back and I was told that if I cancelled my reservations I would still be charged the total fee. I feel like this company is a scam and are making people think they are booking directly through the hotel. I would not recommend any one using this service

I thought I was calling Doubletree by Hilton to make a reservation but was actually calling Reservation Counter. When I called to cancel one night of the two night reservation I was told I had to cancel the original reservation and make a new reservation for the one night I needed. However, the hotel is sold out so they told me if I cancelled my original reservation I wouldn't be able to make a new reservation for just one night. Completely ridiculous since I already have a reservation at this hotel. I asked to speak to a Supervisor who was worthless and said there isn't anything they can do. DO NOT USE [protected] to make a reservation there. Call the hotel directly

I thought I was making a reservation at the days inn Langley British Columbia but later realized it was a company called reservation counter. When I received my email for my hotel confirmation it was in U. S dollars. I'm making a reservation for a Canadian hotel from Canada why would I agree to make a reservation in U. S dollars when I can book the same hotel through Kayak in Canadian dollars? They refunded my credit card but now I've lost money because the exchange rate changed in a few days. I will always make sure I'm not dealing with them when booking a hotel. I think they are scamming people. The person I booked with knew I lived in Canada and still charged me that? Bogus!

Reservation Counter rep led me to believe she was on site of Hotel Indigo. I inquired as to a suite.."Yes we have 2 suites, but if you want one you should book today as it is a busy time of year for us." I did, paid $506.66 and showed up on the date of my reservation. I checked in, was told "suite" wasn't ready and an hour later got a call from the hotel that no "suite" was available. I had scheduled a reception there, had a caterer, and no room available. I was put in a regular room and comped a second room as there were 3 other people with me. The rate was $203 for the regular room. I contacted Reservation Counter twice. First I was told they were crediting me $131.66 and the hotel would refund me $100. I never never got the hotel credit and upon contacting them, they told me they never agreed to that, RC would have to refund any monies because that is where my payment processed. After calling back, they now say "You used the room", no refund! I am livid.

as with the other comments I too thought I was going directly through the Hampton Inn reservation line. Found out differently when I went to cancel my reservation with the Hampton Inn and she informed me it had been cancelled on her end. Confused when I asked about my credit card being refunded and was told at this time that apparently I went through this reservationcounter.com and I would need to contact them. Called this other site and was told it wasn't refundable. I asked her how I'd even gotten their site and what the name was since I thought I'd gone through Hampton inns. Tried cancelling this 2 days prior to reservation due to an illness and not going to be there.

I looked up Residence Inn by Marriott on the Internet and in the top right-hand corner of the webpage was an 800 number which led me to Reservation Counter who said that they represent the Marriott reservation when I question the price that they quoted me they said that this was the best price and the last room there was no more Vacancies at the Residence Inn. They gave me the direct number to the Marriott Residence Inn I called them made a reservation they quoted me at the price which was $45 lower and they had plenty of vacancies I immediately called reservation counter back and told them that I was going to dispute that pricing put on my credit card they left me on the phone for 33 and a half minutes came back to the line and told me they couldn't give me my money back they are a scam they don't work for anybody I hope this gets out to everyone because they are no good but I am disputing that charge and I will not be paying it.