AXS reviews and complaints

I had tickets which were £185.60, £281 and £138.60.

I should have been able to set the sale of each ticket at 10% over the original price; however, I was unable to do this.

I have tried to raise this with Axs Live Chat Customer Care, but they ignored my messages.

I have order reference numbers [protected], [protected] and [protected].

These events were Take That on 28th April and Keane on 11th May at O2 arena.

I have proof of purchase of the orders.

I have tickets through AXS for Luke Combs in Jacksonville FL (5/4/24) and the app is not allowing Sell. Click the Sell button on app with the four tickets and nothing. No answer yet from email support nor is there an answer to a 213 area code number which have to search net for, not available on their website. We are unable to make concert now due to something of daughter’s ro attend, but prefer to not be out $1,000 and sell to others to enjoy the concert. Now that I have found this complaint area not looking good. I suggest artists not use AXS.

Attended NY rangers vs Knights on 1/18/24. Sat in Sec 3/ Row G/ Seats 14&13. In seat # 12 was a guy that weighed well over 350 lbs. He inturn took up not only his entire seat but sat 1/2 way on to my wifes seat causing her to have to sit sideways and 1/2 way on to my seat. This caused myself to have to sit 1/2 way off my seat into the walkway. I contacted AXS to request a partial refund, Not a full refund, and after 30 minutes was told " There's nothing We can do". I could have been greedy and requested all my , ( way over priced tickets and fees) money spent on 2 tickets, but I didnt. Now I will file a dispute over FULL charges through my bank and reuest a full refund, since AXS doents care at all about their ( overcharged) customers).

i purchased tickets in November of 2022 for a concert in September of 2023. I was assured I would get the tickets through many phone calls and lack of a confirmation number. I was charged $875 for these tickets. I have still not been refunded the amount. I have attached a phot of the banking information.i can provide more for proof that this amount was not refunded. Trace code [protected].

Ordered my tickets a couple weeks ago expected to get them before today, it’s a half hour before doors open and I can’t get ahold of the company or anyone to get my tickets with my confirmation number and bank statement. They took the money, but never sent them. I’ve called multiple times today, and emailed multiple times for no response. They say they don’t refund, but they confirmed and never sent them so I would like my money back, we drove 5 hours for this concert.

My concert tickets for Celine Dion at the O2 was cancelled.

I was informed a refund would be made in 10days

I have sent numerous emails to state I no longer have the account from which the payment was made (booked 4 years ago with the concert being rescheduled 3 times before cancelled)

Each response is we’ve sent £336 speak to old bank

We spoke to old bank who informed they do not have it

I have since sent another 2 emails with no response

Please escalate to the highest level and ask for my new bank account details to return my money

Caroline Jacob

[protected]@yahoo.Co.uk

I sold tickets on Axs and thevevent dsye was 6/13. I attempted to transfer my profit too early as they stated which makes no sense why it allowe you to if its too early. But in doing that , it cleared my account to $0 and never transferred or paid me. I attempted to chat customer service on 6/15 and they say the money “ should” show up in my axs account in 1 to 2 weeks. No definite answer and then at that time I have to attempt to transfer the money again and wait another 7 days . They are holding my money 3 weeks for what? Seems absolutely ridiculous! Inasked to please escalate my chat andnwas told sorry no , that there jsnno place to escalate and the outcome wont change. I just want the money that rhey owe me . It’s ridiculous

I placed an order for tickets to game 7 between the Golden Knights and the Edmonton Oilers which was never played due to the Golden Knights winning the series in 6 games. [edited]. I am being told it could take up to 30 business days to refund my money which puts me at June 29th. Why is it they can withdraw money from my account in 30 seconds but need well over 30 days to refund it? Isn't this a situation of them trying to hold my money as long as possible to collect the most interest on it before refunding it to me? Is this even legal? 3 to 5 business days is acceptable. 30 business days is not.