Caribbean Cruise Line reviews and complaints

My complaint is complicated but I'm going to try getting a refund since they are not honoring what I originally agreed on. I made our "purchase" in July 2015 and made monthly payments until January. I never received a voucher but when my husband and I decided to book our dates for our family of 6, they said it was only for two and I would have to purchase another package totaling more than $1200. They have already said they will not give me a refund but I'm still filing complaints with the better business beaureu and the Florida trade commission. Will post my success or failure either way. Have you had any luck with your refund?

NOTICE OF POTENTIAL CLASS ACTION. We are conducting an investigation into this matter for a potential class action lawsuit. If you are willing to share your story, please send us a confidential email at CCLclassaction@igc.org. Thanks for your time.

Hi everyone,
I just read what you said above. I have the same situation right now as my husband paid them $935 with my credit card. I am so pissed when I
Talked to them and I also felt this was a scam. So, I called them
And asked for refund. She said I will get the refund in 5 days. But I don't know that it will be a full amount of 935 or not. I am still waiting. This thing is ###. People should be carefully with this company.

A member of our office experienced the same thing. We are a Seattle-based lawfirm and are preparing to file a class action lawsuit against this company. Could we please call you and have a confidential conversation about your experience? If so, please send us a confidential email at CCLclassaction@igc.org and we will get right back to you. Thanks in advance. This company really needs to be held accountable.

They just talked with me after I called when I received tickets in the mail not going to take this trip it didn't sound right glad I Google some reviews before going any further!

I've also just been taken by this same company. Today, I filed a formal complaint with the Florida Attorney Generals office along with BBB as this company is refusing to refund my money, I'm remaining optimistic they can help me! I only decided to cancel the vacation after recieving lie after lie after lie everytime I spoke with them. I'm wondering if there is anyone out there pursuing a class action against this company? If so, I'd be certainly willing to participate as they've taken me for nearly $1, 000.

On 7/17/13, my husband and I were registering our new credit card from Chase. Somehow this call was hijacked or something, I did not call them, they were just on the line and we thought it was an offer authorized by Chase. We know now, this is not the case. We talked with CCL and they boosted about the cruise and so on and so thinking this was an offer from our bank, we agreed and booked this cruise. CCL even sent us an email explaining about the cruise and its legitimacy. We were told we would receive paperwork and a travel voucher for our cruise and a reference number of RI071713-121 and were told we had a full year to take this cruise. After the letter came in the mail and we tried signing onto the website under our unique web address and using the reference number and password, we had a difficult time getting on the site. Since having such a hard time, I did an internet search to see of there was an alternate site to logon and that's when we saw all the complaints regarding CCL and their practices. One even stated that her family had driven from New Hampshire, 2 adults and 2 children, only to be turned away from boarding the ship. So, in light of these complaints that seemed to overwhelmingly negative and not finding one positive remark about CCL, we decided we needed to cancel this reservation and get a refund. On 7/19/13, CCL charged 2 separate amounts to our credit card, one for $118.00 and one for $996.00, for a total of $1, 114.00. On, 8/12/13, I called CCL customer service and was transferred to Frederica, then Sharlisa and so on and so on, only to be told "Too bad, we will not refund your money". After further research, we found a post from a woman that said how she finally received her refund. On, 8/12/13, I sent a certified return receipt letter to CCL in Ft Lauderdale and it was signed for on 8/14/13 by, it looks like Joseph or Janet Ocato, I am not sure as the signature is scribbled, I received the return receipt from USPS on 8/19/13. We had yet to have any correspondence from CCL regarding a refund. Our request for a refund was within a 30 day time period. We would like a full refund of $1, 114.00 from CCL.

I received a call from Caribbean Cruise Line. The female on the phone asked my if I would give my opinion on the Republican verses the Democrat's and how I felt about the job they are doing. I went along with her for a few minutes until she asked for my credit card...seems it would cost 118.00 as well...That's when I had enough and laughed and said, I'm not giving you my credit card number-and that's when I hung up the phone!

I have (5) five different telemarketers calling me every day about winning a free cruise. I have NEVER signed up for/ or inquired about a cuise. I am on the Gov. DO NOT CALL list. These calls HAVE TO STOP. !

My mother who passed in August 2002 has begun receiving mail addressed to my brother. I asked him to give them to me so I can attempt to find out why she is suddenly appearing on mailing lists after all these years.

I followed this thoroughly but didn't send a letter directly to the company. According to BBB, I will be getting a refund from the company. Just be patient and follow the instructions. FYI, I bought this over a year ago. I have proof if anyone wants to see the BBB response from the cruise line.

Yeah I just call for my refund of $860 they said they already sent off $240 to somewhere and they can credit my account back $620 in the next 3 days! Do I call or write to the BBB for not being able to refund my entire fee?

Yep, I fell for it too. Just the other day in fact. An after reading all the negatives on them, I am sick to my stomach.

Thank you so much for this information.

We have had our vacation planned for over 18 months and finally got our itinerary. They refuse to send it to you sooner that 14 days before vacation because of the misrepresentation of the travel provisions and the added charges required on the stay. Our trip was to begin in Fort Lauderdale, FL at a Ramada Inn on the beach-which turned in to a Ramada Inn in Tamarac, FL-15 minutes from the beach. Being a member of the BBB bureau, we have not found this vacation package. These people are "quick take artists" and might as well be pick pocket specialists. The additional charges just keep coming. I fell at work and had to had surgery on my knee. We called to reschedule with documentation from my orthopedic surgeon, and was told by an agent that we had just forfeited our vacation package due to a time limit that again was misrepresented to us. We tried to make this right with an extension, but was told that there were no other options. I was a travel agent for 5 years and know the vernacular and the right questions to ask. We were LIED to and MISLED.

A member of our office experienced the same thing. We are a Seattle-based lawfirm and are preparing to file a class action lawsuit against this company. Could we please call you and have a confidential conversation about your experience? If so, please send us a confidential email at CCLclassaction@igc.org and we will get right back to you. Thanks in advance. This company really needs to be held accountable.

A member of our office experienced the same thing. We are a Seattle-based lawfirm and are preparing to file a class action lawsuit against this company. Could we please call you and have a confidential conversation about your experience? If so, please send us a confidential email at CCLclassaction@igc.org and we will get right back to you. Thanks in advance. This company really needs to be held accountable.

This people call me day and night and i can't stand it anymore.No wonder i answer to say no to their offer they keep calling me. It's just too much for me i already have my own stress and this people come and add on to it. so please help me this and take it into consideration. Thank you.

MY wife had Caribbean Cruise lines make and unsolicitated call to our home. They offered to sell her a three day and two night cruise on this new cruise ship. She wanted to get me something to help me relax just for a weekend. We decided we were going to finally take the trip and when she called for the reservation they stated that we had to go to Ft Lauderdale for the tickets. The problem is that we live in Port St Lucie and the ship was leaving out of West Palm Beach. So we would have to drive two hours out of way to get the tickets. I want everyone to know don't be fooled by these telemarketers that these companies get to call you at home. There is ALWAYS a catch. Don't be fooled

I was contacted for promotional cruise aboard Celebration out of West Palm Beach. I paid the $118.00. When everything was explained to me, I was not advised that I would have to drive to Fort Lauderdale to "pick up vouchers" because I could not board without them. When I called to question, I spoke with "Richard" who was not helpful at all and would not even let me talk to a manager.He told me I would have to wait until after the cruise and write a letter. He was rude and not helpful. I dont know what they are trying to pull, but I was told when I first called this was not a timeshare pitch.

www.grandcaribbeancl.com and "Bahamas Celebration" cruise is a SCAM! I really regret that I agreed to participate in their promotion. There is no way to get your money back after you gave them the credit card number. DO NOT BELIEVE THEM! Sales people are very pushy and you can not think about participating in promotion, you have to make a desicion NOW! You will spend tons of time on the phone with them because they constantly transfer you. Representetives become pretty rude after you pay them. I tried to reach manager for couple weeks but always heard: "You may try to reach her later". And there is A LOT OF HIDDEN CHARGES!

We moved 4 weeks ago and the phone rings everyday regarding a Free Cruise, I always just ignore ythe phone call. Today finally picked up and they offer a 2 night cruise to tha Bahamas everything included, meals and everything. they had options of extending the time and you have 18 months to use it... but you have to register with 59.00DLLS a person for Government Port Taxes, that i was supossed to be getting half price off. They ask for my credit car information, after saying no I was out of the deal, was not allowed to consult with my husband or decide in the next few days, it sounded like a scam.

a RUDE, IDIOTIC, AGGRESSIVE SALESMAN, gave me hell for not wanting to give him my credit card number...all we wanted some literature before we hand over our credit card inormation over the phone no less...happy to be me today! Sucks to be you desperate salesman!

You did the right thing. This company is a complete scam and will take all the money they can from you. I went on this trip and it was the worst vacation of my life.

I got scammed today with it for $118. I hope that's all I get charged for my stupidity in believing them.

This is a scam! The only thing the operator was interested in was if I had a credit card or debit card! When I told them that this was a scam he got a bit upset. I asked him to remove my number from their caller list. Again I told him that their business is a scam and he hung up on me.
if a company is 100% legit the representative shouldn't get upset and hang up the phone when people say that their business is a scam. Also all the reviews online point towards a major scam with this compnay. so PLEASE folks stay away from this company! NEVER give your personal info (ID number, full name, credit card #, SSN, SIN, ...). If you give them this info you could be the target of ID theft or other scams!

Caribbean Cruise Line is a complete scam. I just spoke to one of the agents and he said they do not have to follow the law and can do whatever they please. Total scam artists

Got a call today from the same number. I just send them to hell and hung up. They are calling me 2 or 3 times a week ON MY CELL PHONE, yet my phone number is on the do-not-call registry. I complained many times to the CRTC and they don't give a flying [censored].

I am a business person, and "free" is NEVER free

Stephanie, you need to take a look at the Ocean Manor Hotel then justify your comment. They could film a horror film in it. This was an upgrade?

Does anyone have the corporate office #?! I am in awe with this ignorant company!

HAHAH i got this phone call also

Hi, my name is Stephanie Rodriguez and I am the Director of Public Relations for Caribbean Cruise Line. I see that you are having doubts about our free cruise. I assure you this promotion is 100% authentic. Thousands of families have traveled with us on this exact offer and they only pay their taxes. We have recieved tremendous reviews from these satisfied cruisers.

this number is now advertising in the Miami Radio market as a foreclosure home center. Glad I looked it up first

I have sued these guys twice now for their deceptive practices. Email me at mtodd75682@aol.com as I am interested in speaking with you.

CARRIBEAN CRUISE LINE DEFINATELY A SCAM. WATCH YOUR MONEY! My mother last July booked a cruise with Carribean Cruise Lines to be used within the next 18 months. That's all we know except that she never received her package. She died on Dec 31/2010. We called on Jan 27, 2011 to get money back and was told would send package to see what it is but We told them we wanted credit. Told that was fine. today I called again because still had not received credit and told not possible. Had ten days from time package sent out which she did not receive. Told they can't control what our country does for mail!?!?!? How low can you go as to not give credit when she has died. I cannot believe what has gone on here. I will make sure everyone I can knows that this is a scam and don't buy anything from them.

I was stupid enough to fall for this scam. Although I did not realize it until they had my credit card info. After booking with them over the phone for $785. I researched Caribbean Cruise and found out they have an F rating on BBB and there are tons of complaints against them. After a restless night of sleep, I called them the next morning and cancelled everything. They said they would refund my money back to my credit card, but only after them trying extremely hard to reconvince me. About 2 hours later I got a call from my banks fraud department. I found out my credit card had been hacked and someone had tried to make purchases for about $1400. Luckily my bank realized someone had stolen my credit card info and they declined the transactions. So beware that not only is this company ripping you off, there employees are stealing your card information. I learned the hard way but luckily my credit card was watching out for me! Someone needs to shut this criminal operation down!

I cannot call is a scam, but I can say they are dishonest people. They love you when you're buying but they fail to tell you upfront about their unrealistic refund policy. I have NOT set dates for my cruise, or my vacation. I merely needed to cancel the package, that's it. Nothing was planned but I just got off the phone and they want me to sell it to someone else. Excuse me? I am not paid by their cruise lines to sell their vacation packages. I am a consumer. They get to create these ridiculous policies, I have to create mine and let them know I will fight them with all I have to prove a point. When I do work for a client in my business, if I take a payment upfront, you refund the money if they don't utilize my service. That's just common sense and good business. These people have not heard the last of me.

I know this is late, but I thought I would inform you that they've cleaned up their act quite a bit. I paid for the big 6-night package and then went online to read thousands of horrible reviews and complaints. I decided right away I wanted to get my money back. I had to wait until Monday to call them since the customare care office was closed on Saturday when I booked the trip. But on my first phone call I was able to get them to cancel the reservation and issue a refund. I had to wait on hold twice, once for about ten minutes, and listen to their pleas for me to change my mind (they also offered to cut the price in half), but after repeatedly telling them I'd like to cancel, they did. The whole ordeal took about 20 minutes, and it was much smoother than I thought it would be. The three different people I spoke with were cordial enough, even after it was clear I wasn't going to change my mind. I guess 4, 000+ complaints and a D+ with the BBB made them clean up their act... They're still pushy, but I think that's just part of their business model. How else would they be able to talk people into a cheap cruise where you're forced to sit in on timeshare meetings?

I received a Caribbean Cruise redemption voucher in the mail that was stamped FREE COMP'D PER POINTS REWARD DEPT with a $1300.00 voucher. The voucher looked pretty real so I thought I would call and at least listen to the pitch, which I did for about twenty minutes, the salesman even named about five or six celebrities I could possibly run into, like thats a selling point. I could hear people in the background laughing and cursing, didn't at all sound like a professional place. Bottom line was a trip to Forth Lauderdale, Fl with a couple days in Orlando, a three day cruise to Grand Bahama Island and a couple more nights in Palm Beach, for two adults the cost would be $899.00 and for a child under the age of twelve $99.00. Catch is they want your credit card info over the phone and right then, when I explained I would need to speak to my spouse before I could spend that amount of money, I was told that after we hang up the offer is no longer valid. Reg flag for me, its crazy to give out your credit card info over the phone and why would they need it now...I should be able to think about it and get back to them if its something I want to spend my money on. When I told the representative I felt it was a scam and that I had just looked at this website, I was told "well there maybe alot of negative comments but the people do actually get to go on a cruise." Gee sign me up then...I told them I would rather pay full price for a cruise I would enjoy than to be robbed and hung up. Nothing in life is free!

I do not believe this is necessarily a scam, but it is on the very outskirts of being legal. i received a voucher in the mail, and out of stupidity, I called them. The sales person congratulated me on my winnings. I asked if it was a scam, and she gave me a million and one reasons why it was not a scam. After paying $516 dollars, which were for port taxes and an extended stay package, I ended the call. I began to have second thoughts, talked to my husband, and called back within an hour. The representative hounded me about why I would give up such a great deal. He refunded me 75% of my money, and told me to sleep on it. If I still felt the same way, call back and he will refund the rest of it. I did just that. I called back and went through three or four different people until I talked to Blake. He asked me why I would give this up and blah blah blah. Pretty much making me feel stupid for passing up such a great deal. After a lot of attitude on both sides, I got my full refund. Now, I am hoping it actually gets deposited into my account. Just beware things are not always as they appear.

This is a complete and utter waste of time unless you are willing to spend a lot of money. The company will talk circles, but in the end you must pay a significant amount of money to get ANYTHING for free. Bottomline.

I have sent out this email to the company and this site has the most feed on the subject I am concerned with. Please send any responces you may have.

To Whom it May Concern,
Today I received a voucher in the mail for a free cruise to the Bahamas. I called out of curiosity, and was asked to give my credit card information over the phone to pay the port fees and taxes. This came to 217 dollars. Now for a cruise this is not at all a bad deal, but I am concerned to give out a large sum of money over the phone without having received little more than a small pamphlet of promo information. I gave a unusable credit card just to see if you were holding it as a reservation spot or going to charge me. Obviously the immediate charge expresses some concern since I am suppose to have 18 months to even use the vacation, and make my reservation sixty days before I can go. I even expressed how much more sense it would make to pay only once you are ready to book your vacation and sure you are able to go. The marketer was not rude, but his only reason was so they could hold my spot. If I have 18 months why is there a need to hold a spot? If I call and the boat is at capacity couldn't I just call back at a later time as long as it's 60 days before the 18 months expires? If the company believes that is taking advantage of the deal, then why is the 18 month option available? If you could send me and type of privacy policy, notice agreement, or anything stating more detailed information about your offer or company, I would greatly appreciate it. I have researched the telephone number and website. The amount of negative feedback is immense and disconcerting. I would appreciate any reassurances your company could give.

Thank You For Your Time

I had the toughest time trying to get a refund with these people. They hounded me to death for a reason why I wanted a refund. I was transferred 4 times and each of the Customer Service personnel was rude. In the end, they knew (as well as I did), that because they are in the state of Florida, they are bound by law to refund this sort of package for whatever reason if no benefits have been received and it is before 30 days. Be persistent. If you demand a refund long enough, they get the point that you are serious. I got one - but it took me about an hour!

When i got mine today it went straight to the garbage. I'm not falling for that crap cause they probably from another country portraying you won something and ask your credit card info so they can clean you dry. i watch alot of America's Most Wanted and they had this guy in Nigeria that rounded people up and in a internet cafe they called people and scam them. they would learn to speak correct and act all business like and they probably would act like you after they have your card info and close your account and take all your money. They probably get mad easy cause more and more people are learning about the scam and they get mad cause they can't hit you. in a way i'm happy i don't have a credit card or charge card . If you wanna go on a cruise just go to Expedia.com or Price-line.com and book one. it's not free but at least you have peace of mind that the trip is legit.