SeaStreak reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about SeaStreak
Welcome to our customer reviews and complaints page for SeaStreak. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with SeaStreak.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used SeaStreak's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Ferry transportation
I was supposed to go to Nantucket last month on the Sea Streak ferry from New Bedford. When I arrived at the dock I was told where to wait, by one of the employees. I was there very early and sat outside, as it was a perfect sunny day with no wind and saw the previous ferry come and go. When my ferry came in I was told it was going to the dock and my ferry was canceled, obviously, because of timing there was no other option to get to Nantucket. I was very upset, as anyone would be. There were no signs when I arrive saying the ferry was canceled, there was no announcements made the entire time (1hour 35min.) I was there, saying my Ferry was canceled and the employee that told me where to wait, never said it was canceled. The cancellation cost me meals, a day's parking, a hotel stay and a plane ticket the following morning. (I was glad I was not paying for a hotel on Nantucket otherwise I would have been out that money as well) My advice is not risk taking the Sea Streak if you want to be sure to get to Nantucket. It's tempting to avoid the cape traffic, but not worth the risk. Take extra time to go to Hyannis where you at least have 2 ferry and 2 air options.
Ferry
When my trip to Nantucket, from New Bedford, was abruptly cancelled hours before departure (not weather related) I complained to Sea Streak via their website email, about the lack of notification and how much it cost me. I also wanted some explanation on what happened. I expected some type of response, apology, compensation for another trip etc. I waited for a response but got nothing back, so I sent the letter to the president, V.P. and New England operations manager. I expected at least some acknowledgement of the loss I incurred because they decided not to run the Ferry, but I again got nothing.
Originally, When I had arrived for my trip almost 2 hours before departure the Sea Streak employee never bothered to tell me the boat had been cancelled, he just let me sit there. That type of bad customer service doesn't just happen it has to come from management really not giving a crap. The lack of response from my letter confirms that they just don't care.
I would like to get a refund on the cot of the hotel I had to stay in at the last minute.
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