Duane Lemon reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Duane Lemon
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Due to hurricane matthew we were unable to take the cruise
Our booking number is 3QD6V1.
The Port Canaveral was closed and not reopened until 7pm on 10/8/2016 due to the hurricane. We would have had to drive all night from Tennessee to meet the ship. We are 75 years old and an all night drive is impossible. Florida had many electric outages and so purchase of gas is very questionable. Also complicating the fuel issue is with so many evacuations from Florida and the Georgia coast the people were directed to the I-75 corridor as far North as Atlanta, GA, fuel availability would be questionable . With so many evacuations all the motel rooms would be taken even as far North as Atlanta, GA and beyond. The ship's itinerary was changed to not include Freeport, Bahanas and sit in Nassau for 26+ hours. We have never seen the Bahamas and were looking forward to the experience.
For these reasons we are requesting a full refund . Thank you.
Unable to travel to florida because of hurricane matthew
We were to leave today Sunday 10/9/2016 for a 4 day cruise but due to traveling conditions we could not make the trip. We planned to leave Tenn. on Friday 10/7/2016 but the port was being evaluated and there was no word that the ship would sail until 7pm 10/8/2016. We would have to travel all night to meet the ship. We are 75 years old and not able to drive at night that far. With all the evacuations people have left Florida and filled the motels North of Atlanta. There are power outages in Florida and hence no fuel. Gas stations will be running low on available fuel if they have it. There will be a lot of traffic jamming in our area because of the evacuations of Georgia coast.
We are requesting a full refund for the cruise. Hurricanes cause a change in plans and thank you for your positive consideration to this matter.
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