Discountbrakes.com reviews and complaints
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Won't accept return
I ordered brake pads and shoes for my 2011 Silverado from DiscountBrakes.com and they sent the wrong parts. They won't take them back because it's been more than 30 days.
read the email they sent to me.
the're sorry about sending the wrong parts and suggest I sell them on eBay. I can just imagine the ad i would have to place, new in the box brake pads ordered for a chevy silverado but they are the wrong size, buy them maybe they'll fit your car.
I put my review here on the JC Whitney site because the parts shipped from
All OEM Parts Inc.
U.S. Auto Parts Network, Inc.
761 progress parkway
LaSalle Il
this is also the address for JC Whitney
DiscountBrakes.com answers the phone as Auto Parts Warehouse.
Who did I really buy the brake parts from and why are these business trying to hide?
I appreciate any help you can offer in identifying the actual business.
This is the email reply discount brakes sent to me.
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Hi there, Guy!
We're sorry about the wrong parts you received. We would love to assist you in returning the parts, however upon checking your order, we have learned that your order has past our 30 day return policy so we cannot process a Return request for you.
Please refer to this link to see our 30 day policy:
discountbrakes.com/custo…
In this case, we would suggest to try selling the parts through an online marketplace, such as eBay.com, Amazon.com or Newegg.com. I hope you understand.
If you have any more questions or concerns please feel free to call us at [protected] or email us at [protected]@discount…
3 Question Survey
We'd love to hear what you think of my assistance! Below is a link to access a survey about me. I hope you can take a minute to rate how well I've assisted you today.
vovici.com/wsb.dll/s/152…
Best Regards,
Rye Vincent Sanchez
Customer Service Professional
discountbrakes.com
--- Original Message ---
From: "Guy
Received: 9/30/16 6:53:54 PM EDT
To: "Discount Brakes" [protected]@discount…
Subject: RE: Thank you for your order!
The parts I ordered don't fit the car I ordered them for. I would like to return them.
The front pads are the wrong size, the rear shoes; the metal shoe is correct, but the friction material is wider than the stock shoes.
Sincerely
Guy
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WRONG PART
WWW.DISCOUNTBRAKES.COM SENT ME THE WRONG PARTS! WHEN I ASKED THEM TO SEND ME A RETURN LABEL FOR THE MISHAP THEY SAID THEY COULDN'T DO THAT AND I WOULD HAVE TO SEND IT BACK PLUS THEY WILL HAVE TO CHARGE ME A RESTOCKING FEE!!! WHAT TYPE OF COMPANY IS THIS... I WILL NEVER BUY EBC BRAKES FROM THEM AGAIN OR ANY OF THE US AUTOPARTS WEBSITES. THEY ARE ALL SCAMMERS AND HAVE TERRIBLE BUSINESS ETHICS. BUYER BEWARE!!!
Read full review of Discountbrakes.com and 6 commentsGiving a Voice to Consumers
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