HitchFinder.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about HitchFinder.com
Welcome to our customer reviews and complaints page for HitchFinder.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with HitchFinder.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used HitchFinder.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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No Customer service
I placed 2 orders with this company- the first order showed up in a timely matter but the second order did not show up untill 40 days after the order was placed and was the completely wrong part number for the Car. The order form that cross references the vehicle type on the website is incorrect. I called numerous times and only once talked to a real person who was an answering service. If you call there number- they automatically put you on hold indefinately and if you try asking for help through the website they never respond.
Misinformation and poor customer service
I had major problems with this company. In-stock trailer hitch did not ship for 5 days, and no info received to state why. On the 5th day, I called customer support, multiple times, each involving long on-hold waiting. By the end of the afternoon, I had received three different tracking numbers, two of which weren't even valid UPS numbers, and none could confirm pick-up from the company. (I phoned UPS in person with each number, rather than using there online tracking). Besides the different tracking numbers, I also received three different pick-up times. (yesterday morning, this afternoon, and this morning). I finally gave up, I can't wait until next week to see if this hitch has actually shipped. Called to cancel my order, and waited on hold for 30+ minutes. After more runaround, they finally agreed to cancel my order. Now all I have to do, is get my 150 bucks back. Wish me luck.
The complaint has been investigated and resolved to the customer’s satisfaction.
This website is now run by a very good company out of Minnesota and is no longer affiliated with the Texas outfit at all. Check their "contact us" information to confirm.
Don't believe this company!
Hitchfinder.com 916 113th Street Suite B Arlington Texas 76011 Phone [protected] I was new to the hitch scene and thought all hitches had 2" receiver. This belief was further reinforced by the fact that non of the hitches sold on the hitchfinder.com web site specified a receiver size. I ordered a class one hitch from hitchfinder and was surprised when it...
Read full review of HitchFinder.com and 2 commentsNo refund
I purchased a class I hitch from Hitchfinder.com in Feb.2006. It was out of stock and took almost a month for it to arrived. I realized I needed a class II hitch and reordered the correct hitch which they charged to my credit card and was told I would get credit when they received the old one. I got an RMA # and shipped UPS. on 3/08/06 they received the hitch on 3/13/06. I still have not been credited with the refund. I called 5/29/06 and was told they would refer it to the accounting department as of 7/10/06 still no refund.
This website is now run by a very good company out of Minnesota and is no longer affiliated with the Texas outfit at all. Check their "contact us" information to confirm.
I also had major problems with this company. In-stock trailer hitch did not ship for 5 days, and no info received to state why. On the 5th day, I called customer support, multiple times, each involving long on-hold waiting. By the end of the afternoon, I had received three different tracking numbers, two of which weren't even valid UPS numbers, and none could confirm pick-up from the company. (I phoned UPS in person with each number, rather than using there online tracking). Besides the different tracking numbers, I also received three different pick-up times. (yesterday morning, this afternoon, and this morning). I finally gave up, I can't wait until next week to see if this hitch has actually shipped. Called to cancel my order, and waited on hold for 30+ minutes. After more runaround, they finally agreed to cancel my order. Now all I have to do, is get my 150 bucks back. Wish me luck.
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This website is now run by a very good company out of Minnesota and is no longer affiliated with the Texas outfit at all. Check their "contact us" information to confirm.